Jobs in the United States

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CS
Director, Retirement Plan Services Strategy and Modernization
Charles Schwab
Lone Tree, CO
- $121,400 to $240,000 USD / year
Project Management Professional (PMP), Agile, Scrum, or related program management certifications.
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G
Architecture Project Manager
GPAC
Westland, MI
- $90,000 to $110,000 USD / year
…professional who combines strong design and technical expertise with project leadership, client relationship management, and a passion for creating spaces that positively impact the…
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G
Architecture Project Manager
GPAC
Troy, MI
- $90,000 to $110,000 USD / year
…professional who combines strong design and technical expertise with project leadership, client relationship management, and a passion for creating spaces that positively impact the…
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CH
Intern
CommonSpirit Health
Centennial, CO
- $17 to $21.6 USD / hour
…Centennial, CO where our corporate leaders and centralized teams support our hospitals, clinics and people – including marketing, human resources, employee benefits, finance, billing,…
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JB
Facility Operations Specialist (Facility Manager)
Justice, Bureau of Prisons/Federal Prison System
Englewood, CO
- $109,780 USD / year
…budget constraints. Responsible for a large operating budget and management of Building and Facility (B&F) projects. Must ensure all funds are properly and beneficially expended. Plans,…
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Open Source Forest Data Analyst
Colorado State University
Fort Collins, CO
…Institute of Tropical Forestry, and the Joint Fire Science Program in preparing research data for public release. Key responsibilities include reviewing and processing diverse data types…
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Charge Nurse (RN) - CVICU
AdventHealth
Littleton, CO
…salary increases of up to 20%* through our Clinical Ladder Program based on experience, professional development, and achievement of advancement…
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Circuit Design Engineering Associate Manager, Avionics, Secret Clearance
Lockheed Martin
Littleton, CO
At Lockheed Martin, we know mission success starts with taking care of our people. Our Total Rewards program is designed to attract top talent, support your well-being, and help you grow -…
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BMC3I Program Manager - TAPLab
Odyssey Systems Cons
Colorado Springs, CO
BMC3I Program Manager - TAPLab Job Locations US-CO-Colorado Springs ID 2026-9185 Category Program Management Type Full Time Biweekly Hours 80 Location : Name 2424 Garden of the Gods Road…
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Senior Logistics Manager
Odyssey Systems Cons
Colorado Springs, CO
…the Space Systems Command, Space Domain Awareness & Battle Management System Delta in the NCMC-ITW/AA (NORAD Cheyenne Mountain Complex Integrated Tactical Warning/Attack Assessment) System…
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BMC3I Program Manager - TAPLab
Odyssey Systems Cons
Colorado Springs, CO
BMC3I Program Manager - TAPLab Job Locations US-CO-Colorado Springs ID 2026-9185 Category Program Management Type Full Time Biweekly Hours 80 Location : Name 2424 Garden of the Gods Road…
Added just now
Senior Logistics Manager
Odyssey Systems Cons
Colorado Springs, CO
…the Space Systems Command, Space Domain Awareness & Battle Management System Delta in the NCMC-ITW/AA (NORAD Cheyenne Mountain Complex Integrated Tactical Warning/Attack Assessment) System…
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Third Party Relationship Manager Senior - Bank
USAA
Colorado Springs, CO
As a dedicated Third Party Relationship Manager Senior, you will enable USAA's third-party risk management/procurement strategies and program pillars of managing risk, strengthening…
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U
Coord Supply Chain Service Line
UCHealth
Colorado Springs, CO
- $27.61 to $41.41 USD / hour
Identifies, secures, and coordinates the resources necessary for project success, including inventory management, outside resources, management of budget cycles, contract compliance,…
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Network Engineer - Sr. Staff
Lockheed Martin
Colorado Springs, CO
Join the EADGE-T team and help modernize the program’s technology while delivering new capabilities to the UAE customer. EADGE-T provides an integrated air and missile defense and air…
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Staff Full Stack Engineer (Infrastructure) - FT telework - EADGE-T
Lockheed Martin
Colorado Springs, CO
Come join the EADGE-T team and be part of an effort to upgrade the program’s technology and bring new capabilities to the UAE customer. The EADGE-T system is an integrated air missile…
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Staff Systems Engineer - ExPat
Lockheed Martin
Colorado Springs, CO
Come join the EADGE-T team and be part of an effort to upgrade the program’s technology and bring new capabilities to the UAE customer. The EADGE-T system is an integrated air missile…
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RHEL - Sr. Full Stack Engineer - FT Telework
Lockheed Martin
Colorado Springs, CO
Come join the EADGE-T team and be part of an effort to upgrade the program’s technology and bring new capabilities to the UAE customer. The EADGE-T system is an integrated air missile…
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K
Nuclear Quality Engineer-Kiewit Nuclear Solutions-Multiple Locations
Kiewit
Denver, CO
- $112,000 to $117,000 USD / year
…report directly to the Quality Manager, and will administer the Project Quality Plan. In this role, you will be responsible for assuring that the quality program is implemented throughout…
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Data Analyst-Technical-Staff
Intermountain Health
Denver, CO
Proficiency in Product Management, Project Management, or Program Management philosophies and methodologies, and capable of applying them to data analytic projects to ensure alignment with…
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DevOps Engineer III
Deloitte
Denver, CO
Experience with release management, environment strategy, and production support processes
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Senior GRC Information Security Systems Analyst
Dorsey & Whitney
Denver, CO
…to the Information Security Systems Manager, you'll lead and support client and pre-contract security assessments, organize and execute internal ISMS audits and management reviews, maintain…
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Sr Commercial Marketing Manager, Local Offers & Playbook - Fiber
T-Mobile USA, Inc.
Denver, CO
…offer ideas built for specific local markets. This role is part program manager, part strategist - equal parts organized and creative. You'll bring order to a fast-moving intake pipeline…
Added 1 min ago
Network and Security Engineering Intern - 2027, Highlands Ranch, CO
Visa USA Inc
Denver, CO
…skills sets, interest, location, and teamneed. Visa's Internship Program offers a 12-week immersive experience where you'll work on impactful projects that advance Visa's mission. As a Visa…
Added 1 min ago
Technical Product/Project Management Intern - 2027, Highlands Ranch, CO
Visa USA Inc
Denver, CO
…skills sets, interest, location, and teamneed. Visa's Internship Program offers a 12-week immersive experience where you'll work on impactful projects that advance Visa's mission. As a Visa…

Jobgether

Director, CX Strategy

Remote, United States

$128,000 to $152,000 USD / year

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Job details

Pay: $128,000 to $152,000 USD / year
Posting language: English
Posted: Nov 5, 2026

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, CX Strategy based in the United States.

We are seeking an experienced Director of Customer Experience (CX) Strategy to build and lead a centralized Voice of Client (VoC) program from the ground up. In this strategic individual contributor role, you will define the program's architecture, establish its operating model, and develop a comprehensive approach to capturing and leveraging client feedback. You will bring together insights from multiple channels, transforming fragmented customer signals into actionable recommendations that drive business improvements. Working closely with senior executives and cross-functional teams, you will influence strategic decisions and strengthen the overall client experience. You will also evaluate technology solutions, establish governance frameworks, and lead high-impact optimization initiatives. This is an exciting opportunity to shape the future of customer experience within a collaborative, technology-driven organization, with potential to transition into people leadership as the program expands.

Accountabilities:

Design and establish a centralized Voice of Client (VoC) program from the ground up, including its overall strategy, architecture, operating model, governance framework, roadmap, and performance measures.
Define and implement a comprehensive client feedback strategy that collects, connects, structures, and analyzes insights from multiple sources, including surveys, customer support interactions, client success notes, product usage, online reviews, sales feedback, interviews, retention indicators, and operational data.
Evaluate Voice of Customer platforms, CX analytics solutions, text analytics tools, client intelligence systems, workflow technologies, and reporting platforms to define requirements and recommend scalable technology architecture.
Lead the selection and implementation planning of appropriate tools and systems in collaboration with relevant stakeholders.
Develop an insights framework that transforms fragmented client feedback into reliable, decision-ready recommendations for Product and Engineering, Client Experience, Support, Client Success, Marketing, Operations, and executive leadership.
Establish governance structures, ownership models, dashboards, escalation procedures, and closed-loop feedback processes to ensure customer insights consistently inform business decisions.
Lead high-impact Client Experience optimization initiatives from initial problem identification and analysis through recommendations, execution, performance measurement, and follow-up.
Partner with senior executives and cross-functional teams to prioritize improvement opportunities, resolve competing priorities, and align customer insights with broader business objectives.
Promote accountability and operational excellence by establishing clear responsibilities, timelines, performance indicators, and follow-through mechanisms.
Coach and influence colleagues through effective communication, strong operating discipline, and consistent execution standards.
Define success metrics and continuously assess the effectiveness of the VoC program, ensuring that feedback translates into measurable improvements in client satisfaction, retention, and overall business performance.

Requirements:

At least 12 years of professional experience in Customer Experience, Voice of Client (VoC), Voice of Customer (VoC), customer insights, strategy, operations, or a related discipline.
Significant experience designing, building, or fundamentally transforming Voice of Customer programs, including developing program architecture rather than simply managing an existing initiative.
Strong understanding of omnichannel customer feedback strategies and the ability to integrate qualitative and quantitative data into a reliable, comprehensive insights framework.
Demonstrated ability to assess technology platforms, systems, data flows, reporting requirements, and operational processes to design scalable VoC solutions.
Exceptional executive communication and presentation skills, with the ability to translate complex customer insights into clear recommendations, strategic trade-offs, and actionable plans.
Proven ability to lead complex cross-functional initiatives independently, influence stakeholders, and drive organizational change without relying on formal managerial authority.
Strong operational mindset, exceptional accountability, and a consistent ability to translate strategic plans into measurable outcomes.
Advanced analytical and data-driven decision-making skills, with the ability to define priorities, evaluate business performance, measure impact, and continuously improve processes.
Excellent judgment and adaptability when navigating ambiguous situations, including the ability to identify when to escalate issues, challenge assumptions, simplify processes, or make independent decisions.
Strong organizational and project management skills, with the ability to manage multiple initiatives and maintain momentum across different teams.

Nice to Have:

Experience with VoC, CX analytics, text analytics, client intelligence, workflow, or reporting platforms such as Qualtrics, Medallia, Gainsight, Salesforce, Zendesk, Tableau, Power BI, or Looker.
Familiarity with AI-assisted analytics, text analysis, and automated summarization tools to identify customer themes, validate patterns, and improve the quality of insights.
Experience developing closed-loop customer feedback systems that connect insights directly to improvements in products, services, operations, and customer retention.
Previous experience in SaaS, payments, fitness technology, member experience, or multi-product platform environments.
Experience coaching, mentoring, or informally leading team members, with an interest in developing into a people leadership position as the program grows.

Benefits:

Annual base salary: $128,000–$152,000 USD, depending on experience, qualifications, skills, geographic location, and market considerations.
Potential eligibility for additional compensation, including bonuses, commissions, equity, or other incentive programs, where applicable.
Open paid time off (PTO) policy, offering flexibility in managing personal and professional commitments.
Quarterly Days of Disconnect, providing a company-wide day off to promote rest and work-life balance.
Parental leave and Pawternity leave to support employees as their families grow.
Quarterly fitness reimbursement to support personal health and wellness goals.
Comprehensive medical, dental, and vision insurance coverage.
Employee Assistance Program (EAP) for additional personal and professional support.
Premium Calm App subscription, including access for up to four dependents aged 16 and older.
Ongoing learning, professional development, and training opportunities.
Inclusive, collaborative, and values-driven working environment.
Fully remote working arrangement within the United States.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Customer experience
Customer service
Sales
Workflow
Reporting
Customer insight
Communication skills
Presentation skills
Strategic planning
Decision making
Improve business processes
Adaptability
Project management
Salesforce
Zendesk
Tableau
Microsoft Power BI
Looker
Coaching

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