Jobs in the United States

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Added just now
Registered Nurse - Patient Aligned Care Team
Veterans Affairs, Veterans Health Administration
Anchorage, AK
Added just now
Nurse - Deputy Associate Director for Patient Care Service (DADPCS)/Deputy Nurse Executive (DNE)
Veterans Affairs, Veterans Health Administration
Anchorage, AK
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Product Manager – Retirement Services
Cognizant
Juneau, AK
- $150,000 to $180,000 USD / year
10+ years of experience in Product Management, Program Management, Client Engagement, Relationship Management, or related leadership roles.
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Technical Program Manager - Child Safety (Legal)
Meta
Juneau, AK
Drive cross-organization dependencies and alignment, collaborate on success criteria and metrics, and communicate program status with stakeholders across legal, policy, operations, and…
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Director - Digital Operations, Manufacturing Execution
GE Aerospace
Anchorage, AK
The Director will provide cross-functional leadership across support, product, and architecture to ensure reliable, scalable, and well-governed operations for platforms including PlantApps,…
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Clinical Dietitian
Compass Group, North America
Juneau, AK
Wellness & Support – Employee Assistance Program, FSAs, and health programs
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Registered Dietitian
Compass Group, North America
Juneau, AK
Wellness & Support – Employee Assistance Program, FSAs, and health programs
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Remote Dietitian Director of Nutrition Excellence and Digital Integration
Compass Group, North America
Juneau, AK
…expert and key liaison between clinical dietitians, foodservice leadership, and senior leaders across both the hospital system and Morrison. The position will oversee the nutrition menu…
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GA
Sr Technical Program Manager
GE Aerospace
Anchorage, AK
- $95,000 to $150,000 USD / year
Working as the Program Manager – Global Mobility & Talent Management Technology, you will be responsible for working in lock-step with application or domain leaders acting as a senior…
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Regional Energy Manager
Kodiak Area Native Association
Kodiak, AK
…role combines project management, community engagement, grant development, energy education, and technical coordination to support long-term energy resilience throughout the region. ## What…
Added 1 min ago
IC
RF Lab Engineer
Intel Corporation
OR
- $117,620 to $227,270 USD / year
As a RF Lab Engineer, you will play a pivotal role in driving the success and efficiency of our lab operations. You will be responsible for ensuring lab preparedness, improving…
Added 2 mins ago
VH
Senior Licensed Professional Mental Health Counselor-Primary Care Mental Health Integration (PCMHI)
Veterans Health Administration
Palm Bay, FL
- $89,508 to $116,362 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and…
Added 2 mins ago
VH
Registered Nurse (PACT Care Manager)
Veterans Health Administration
Aurora, CO
- $90,221 to $150,404 USD / year
…by one of the following accrediting bodies at the time the program was completed by the applicant: The Accreditation Commission for Education in Nursing (ACEN) or The Commission on…
Added 2 mins ago
VH
Assistant Nurse Manager Medical Specialty
Veterans Health Administration
Tampa, FL
- $105,632 to $154,867 USD / year
…clinic, GI procedures, 3South PACU and the Lung Cancer Screening…
Added 2 mins ago
VH
Supervisory Medical Supply Technician (Sterile Processing)
Veterans Health Administration
Roseburg, OR
- $73,517 to $95,568 USD / year
…In this position, the incumbent will provide supervision and leadership over Sterile Processing Technicians active in sterilization, preparation, supply items and reusable medical Device…
Added 2 mins ago
VH
Assistant Nurse Manager - Community Care
Veterans Health Administration
Murfreesboro, TN
- $92,556 to $158,321 USD / year
The Non-Supervisory Assistant Nurse Manager (ANM) supports the Nurse Manager (NM) in overseeing operations of a nursing unit/patient care area. Fosters team development, ensures compliance…
Added 2 mins ago
VH
Registered Nurse Emergency Department
Veterans Health Administration
Fresno, CA
- $88,342 to $162,358 USD / year
…life-support measures. The focus is on individual growth and development in practice with increased levels of self-direction. Ability to formulate a plan of care based on nursing…
Added 2 mins ago
VH
Nurse
Veterans Health Administration
Kings, NY
- $108,092 to $180,197 USD / year
…by one of the following accrediting bodies at the time the program was completed by the applicant: The Accreditation Commission for Education in Nursing (ACEN) or The Commission on…
Added 2 mins ago
VH
Psychology Program Manager
Veterans Health Administration
Saint Louis, MO
- $150,424 to $195,558 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific individual eligibility requirements in…
Added 2 mins ago
DA
Executive Director Portfolio Management for Health
Deputy Assistant Secretary for Administration
Washington, DC · Location Negotiable After Selection
- $151,661 to $228,000 USD / year
The Executive Director (ED), Portfolio Management for Health, provides executive-level leadership and oversight for complex information technology software development programs supporting…
Added 2 mins ago
VH
Behavioral Health Interdisciplinary Program (BHIP) RN
Veterans Health Administration
Oakland, CA
- $153,887 to $228,000 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and…
Added 4 mins ago
VB
Management Analyst
Veterans Benefits Administration
Atlanta, GA · Denver, CO · Roanoke, VA · Phoenix, AZ · Saint Petersburg, FL · Houston, TX · Saint Paul, MN · Cleveland, OH
- $90,925 to $118,204 USD / year
…business line. Has thorough understanding and knowledge of operations and how support functions provided by other VA entities facilitates program objectives of Loan…
Added 4 mins ago
VH
Program Analyst
Veterans Health Administration
Battle Creek, MI
- $61,722 to $97,087 USD / year
The Battle Creek VA Medical Center is recruiting for a Program Analyst. The Program Analyst is organizationally aligned under the Medical Center Director and serves as a Program Analyst…
Added 4 mins ago
VH
Registered Nurse- Outpatient Mental Health (Education Debt Repayment)
Veterans Health Administration
Wyoming, MI
- $81,934 to $140,677 USD / year
Position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and submit…
Added 4 mins ago
VH
Registered Nurse-Inpatient Staff
Veterans Health Administration
Louisville, KY
- $79,681 to $147,548 USD / year
Executes position responsibilities that demonstrate leadership, experience, and creative approaches to management of complex patient care

Jobgether

Director, CX Strategy

Remote, United States

$128,000 to $152,000 USD / year

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Job details

Pay: $128,000 to $152,000 USD / year
Posting language: English
Posted: Nov 5, 2026

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, CX Strategy based in the United States.

We are seeking an experienced Director of Customer Experience (CX) Strategy to build and lead a centralized Voice of Client (VoC) program from the ground up. In this strategic individual contributor role, you will define the program's architecture, establish its operating model, and develop a comprehensive approach to capturing and leveraging client feedback. You will bring together insights from multiple channels, transforming fragmented customer signals into actionable recommendations that drive business improvements. Working closely with senior executives and cross-functional teams, you will influence strategic decisions and strengthen the overall client experience. You will also evaluate technology solutions, establish governance frameworks, and lead high-impact optimization initiatives. This is an exciting opportunity to shape the future of customer experience within a collaborative, technology-driven organization, with potential to transition into people leadership as the program expands.

Accountabilities:

Design and establish a centralized Voice of Client (VoC) program from the ground up, including its overall strategy, architecture, operating model, governance framework, roadmap, and performance measures.
Define and implement a comprehensive client feedback strategy that collects, connects, structures, and analyzes insights from multiple sources, including surveys, customer support interactions, client success notes, product usage, online reviews, sales feedback, interviews, retention indicators, and operational data.
Evaluate Voice of Customer platforms, CX analytics solutions, text analytics tools, client intelligence systems, workflow technologies, and reporting platforms to define requirements and recommend scalable technology architecture.
Lead the selection and implementation planning of appropriate tools and systems in collaboration with relevant stakeholders.
Develop an insights framework that transforms fragmented client feedback into reliable, decision-ready recommendations for Product and Engineering, Client Experience, Support, Client Success, Marketing, Operations, and executive leadership.
Establish governance structures, ownership models, dashboards, escalation procedures, and closed-loop feedback processes to ensure customer insights consistently inform business decisions.
Lead high-impact Client Experience optimization initiatives from initial problem identification and analysis through recommendations, execution, performance measurement, and follow-up.
Partner with senior executives and cross-functional teams to prioritize improvement opportunities, resolve competing priorities, and align customer insights with broader business objectives.
Promote accountability and operational excellence by establishing clear responsibilities, timelines, performance indicators, and follow-through mechanisms.
Coach and influence colleagues through effective communication, strong operating discipline, and consistent execution standards.
Define success metrics and continuously assess the effectiveness of the VoC program, ensuring that feedback translates into measurable improvements in client satisfaction, retention, and overall business performance.

Requirements:

At least 12 years of professional experience in Customer Experience, Voice of Client (VoC), Voice of Customer (VoC), customer insights, strategy, operations, or a related discipline.
Significant experience designing, building, or fundamentally transforming Voice of Customer programs, including developing program architecture rather than simply managing an existing initiative.
Strong understanding of omnichannel customer feedback strategies and the ability to integrate qualitative and quantitative data into a reliable, comprehensive insights framework.
Demonstrated ability to assess technology platforms, systems, data flows, reporting requirements, and operational processes to design scalable VoC solutions.
Exceptional executive communication and presentation skills, with the ability to translate complex customer insights into clear recommendations, strategic trade-offs, and actionable plans.
Proven ability to lead complex cross-functional initiatives independently, influence stakeholders, and drive organizational change without relying on formal managerial authority.
Strong operational mindset, exceptional accountability, and a consistent ability to translate strategic plans into measurable outcomes.
Advanced analytical and data-driven decision-making skills, with the ability to define priorities, evaluate business performance, measure impact, and continuously improve processes.
Excellent judgment and adaptability when navigating ambiguous situations, including the ability to identify when to escalate issues, challenge assumptions, simplify processes, or make independent decisions.
Strong organizational and project management skills, with the ability to manage multiple initiatives and maintain momentum across different teams.

Nice to Have:

Experience with VoC, CX analytics, text analytics, client intelligence, workflow, or reporting platforms such as Qualtrics, Medallia, Gainsight, Salesforce, Zendesk, Tableau, Power BI, or Looker.
Familiarity with AI-assisted analytics, text analysis, and automated summarization tools to identify customer themes, validate patterns, and improve the quality of insights.
Experience developing closed-loop customer feedback systems that connect insights directly to improvements in products, services, operations, and customer retention.
Previous experience in SaaS, payments, fitness technology, member experience, or multi-product platform environments.
Experience coaching, mentoring, or informally leading team members, with an interest in developing into a people leadership position as the program grows.

Benefits:

Annual base salary: $128,000–$152,000 USD, depending on experience, qualifications, skills, geographic location, and market considerations.
Potential eligibility for additional compensation, including bonuses, commissions, equity, or other incentive programs, where applicable.
Open paid time off (PTO) policy, offering flexibility in managing personal and professional commitments.
Quarterly Days of Disconnect, providing a company-wide day off to promote rest and work-life balance.
Parental leave and Pawternity leave to support employees as their families grow.
Quarterly fitness reimbursement to support personal health and wellness goals.
Comprehensive medical, dental, and vision insurance coverage.
Employee Assistance Program (EAP) for additional personal and professional support.
Premium Calm App subscription, including access for up to four dependents aged 16 and older.
Ongoing learning, professional development, and training opportunities.
Inclusive, collaborative, and values-driven working environment.
Fully remote working arrangement within the United States.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Customer experience
Customer service
Sales
Workflow
Reporting
Customer insight
Communication skills
Presentation skills
Strategic planning
Decision making
Improve business processes
Adaptability
Project management
Salesforce
Zendesk
Tableau
Microsoft Power BI
Looker
Coaching

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