Jobs in the United States

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Added 3 mins ago
District shift leader
Einstein Noah Restaurant Group, Inc.
Tucker, GA
The GM development plan will include training in restaurant administrative duties such as inventory tracking, vendor orders, and cash management. You will learn valuable skills as you grow…
Added 7 mins ago
Senior Materials and Process Engineer
ColdQuanta
Louisville, CO
We are seeking a Senior Materials and Process Engineer to own materials and manufacturing process development for the Quantum Gravity Gradiometer (QGG) program. This hands-on role turns…
Added 7 mins ago
Registered Nurse (Informaticist)
Veterans Affairs, Veterans Health Administration
Grand Junction, CO
Added 7 mins ago
Civil Engineer
Bureau of Reclamation
Lakewood, CO
Added 7 mins ago
BH
Director, Lease Model Partnerships Expansion
Bright Horizons Chil
Westminster, CO
- $110,000 to $148,000 USD / year
Shape the future of school-age care through strategic growth and partnership development. Bright Horizons is seeking a dynamic and entrepreneurial Lease Model Partnerships Expansion…
Added 7 mins ago
BC
RN Manager - Oncology / Uro & Float Pool
Boulder Community Hospital
Boulder, CO
- $51.3 to $76.95 USD / hour
Boulder Community Health (BCH) is seeking an experienced RN Manager to provide leadership and operational oversight for Oncology, Urology, and the RN Float Pool. Reporting to the Director,…
Added 7 mins ago
BC
RN Educator
Boulder Community Hospital
Boulder, CO
- $40.37 to $60.56 USD / hour
…coordinate with the educators in education department and the leadership in designated area to develop and disseminate standardized education content throughout the organization. This…
Added 7 mins ago
SE
Interior Electrician Lead
Skookum Educational
Colorado Springs, CO
- $42.59 USD / hour
Added 7 mins ago
SE
Interior Electrician Lead
Skookum Educational
Colorado Springs, CO
- $42.59 USD / hour
Added 7 mins ago
Business Process Owner Lead | Communications Ecosystem/Advance Capabilities - Claims Optimization
USAA
Colorado Springs, CO
Develops business process deliverable program plans that align customer, business deliverable and enterprise strategy.
Added 7 mins ago
DH
Emergency Medicine Associate Residency Program Director
Denver Health
Denver, CO
- $286,200 to $346,400 USD / year
Added 7 mins ago
DH
Patient Access- Clinics Specialist - Webb Family Clinic
Denver Health
Denver, CO
- $21 to $24.93 USD / hour
…services when needed. (20%) - Works collaboratively with clinic leadership, providers, nursing staff, scheduling, and ancillary departments to support efficient clinic flow and timely…
Added 7 mins ago
Z
Clinical Implementation Specialist I
Zoll
Denver, CO
- $92,000 to $128,000 USD / year
…CIS utilizes principles of adult learning in the assessment, program planning, implementation, and evaluation phases of the educational process. Emphasis is on competency skill assessment…
Added 7 mins ago
DH
Emergency Medicine Associate Residency Program Director
Denver Health
Denver, CO
- $286,200 to $346,400 USD / year
Added 7 mins ago
DH
Patient Access- Clinics Specialist - Webb Family Clinic
Denver Health
Denver, CO
- $21 to $24.93 USD / hour
…services when needed. (20%) - Works collaboratively with clinic leadership, providers, nursing staff, scheduling, and ancillary departments to support efficient clinic flow and timely…
Added 9 mins ago
G
Civil/Site Land Development PE/PM
GPAC
Raleigh, NC
- $100,000 to $140,000 USD / year
We are seeking an experienced Professional Engineer (PE) to join our Land Development team in a Project Manager capacity. This individual will play a key role in leading projects, managing…
Added 10 mins ago
G
Bridge Structural Project Manager
GPAC
Lisle, IL
- $145,000 to $165,000 USD / year
Professional development and continued leadership growth
Added 20 mins ago
MSW-Social Service Supervisor
Win
New York, NY
…Transitional Housing programs. In this role, you will ensure high-quality, trauma-informed services are delivered to families experiencing homelessness while promoting best practices, staff…
Added 20 mins ago
MSW-Social Service Supervisor
Win
Brooklyn, NY
…Transitional Housing programs. In this role, you will ensure high-quality, trauma-informed services are delivered to families experiencing homelessness while promoting best practices, staff…
Added 20 mins ago
G
Civil/Site Land Development PE/PM
GPAC
Port Saint Lucie, FL
- $100,000 to $140,000 USD / year
We are seeking an experienced Professional Engineer (PE) to join our Land Development team in a Project Manager capacity. This individual will play a key role in leading projects, managing…
Added 24 mins ago
Evening Front Office Supervisor
Schulte Companies
Chapel Hill, NC
…inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most…
Added 26 mins ago
English as a Second Language Teacher (ESL)
BelovED Community & Empowerment Academy Charter Schools
Jersey City, NJ
…burning out our teachers by meshing an effective education program with effective teacher supports and professional…
Added 26 mins ago
Elementary Teacher
BelovED Community & Empowerment Academy Charter Schools
Jersey City, NJ
…burning out our teachers by meshing an effective education program with effective teacher supports and professional…
Added 26 mins ago
BC
ES English as a Second Language Teacher (ESL)/Teacher Coach
BelovED Community & Empowerment Academy Charter Schools
Jersey City, NJ
- $62,000 to $82,000 USD / year
…burning out our teachers by meshing an effective education program with effective teacher supports and professional…
Added 26 mins ago
BC
K-3 Elementary Music Teacher
BelovED Community & Empowerment Academy Charter Schools
Jersey City, NJ
- $67,000 to $87,000 USD / year
…burning out our teachers by meshing an effective education program with effective teacher supports and professional…

Jobgether

Director, Customer Operations

Remote, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Director, Customer Operations based in United States.

We are seeking an experienced and strategic customer operations leader to oversee and transform customer-facing operations across North America. In this senior leadership role, you will lead the Onboarding, Customer Support, and Payments Operations functions, ensuring exceptional experiences throughout the entire customer journey. You will translate business growth objectives into scalable operational strategies, strengthen team performance, and drive continuous improvement across multiple departments. Using data, technology, automation, and AI-driven insights, you will optimize processes while maintaining high standards of customer satisfaction and employee engagement. Working closely with regional and global leadership teams, you will play a key role in improving operational efficiency, customer retention, and business performance. This fully remote opportunity offers the chance to shape a growing international SaaS organization and build high-performing teams in a collaborative environment.

Accountabilities:

Lead Customer Operations: Oversee North American operations across Onboarding, Customer Support, and Payments Operations, ensuring consistent performance and high-quality service delivery.
Develop Operational Strategies: Translate regional business objectives into clear operational plans, priorities, KPIs, and measurable team goals aligned with growth, customer retention, and efficiency targets.
Drive Performance Management: Own operational performance across customer support, including response times, resolution rates, customer satisfaction, service quality, productivity, and overall effectiveness.
Optimize Customer Onboarding: Improve implementation processes, onboarding timelines, customer readiness, operational capacity, and customer satisfaction.
Build Scalable Operating Models: Design and implement processes, structures, and workflows that support increasing customer volumes without compromising service quality or employee experience.
Use Data to Drive Decisions: Analyze customer feedback, operational dashboards, and performance indicators to identify trends, understand root causes, and implement targeted improvements.
Develop Leadership Capabilities: Lead, coach, and mentor Onboarding, Support, and Payments Operations managers, establishing clear expectations, accountability, and strong management practices.
Establish Performance Frameworks: Implement effective operating rhythms, reporting dashboards, and regular performance reviews to provide leadership with visibility into results, challenges, and priorities.
Manage Workforce and Capacity Planning: Partner with Finance and People teams to forecast operational needs, allocate resources, and ensure teams are appropriately structured and staffed.
Strengthen Cross-Functional Collaboration: Work closely with Customer Success, Sales, Product, Education, Finance, People, and Global Operations to improve internal coordination and deliver a seamless customer experience.
Champion Continuous Improvement: Identify and lead initiatives to optimize workflows, processes, documentation, systems, and operational tools.
Leverage Technology and Automation: Explore opportunities to integrate automation, artificial intelligence, and data-driven solutions to improve productivity, scalability, and service quality.
Lead Organizational Change: Guide teams through operational transformation, ensuring changes are clearly communicated, effectively implemented, and supported by measurable outcomes.
Foster a Culture of Excellence: Encourage ownership, collaboration, innovation, and continuous improvement, empowering employees to identify and implement better ways of working.

Requirements:

Professional Experience: At least 8 years of experience in operations, customer operations, customer support, onboarding, implementation, customer success operations, or a related post-sales leadership function.
Industry Background: Previous experience in SaaS, technology, or another fast-paced, customer-focused business environment is strongly preferred.
Leadership Experience: Proven ability to lead managers, develop high-performing teams, and scale operational functions within a growing organization.
Operational Performance Management: Demonstrated experience establishing and managing KPIs, performance reporting frameworks, workforce planning, and continuous improvement initiatives.
Strategic and Commercial Acumen: Strong understanding of how operational performance influences business growth, customer retention, cost management, productivity, and overall customer value.
Data-Driven Decision-Making: Ability to interpret operational data, identify performance trends, diagnose underlying issues, and translate insights into practical recommendations and measurable actions.
Process Optimization: Experience designing and improving operational processes, workflows, and scalable operating models to support organizational growth.
Change Management: Strong change leadership capabilities, with the ability to guide teams through transformation while maintaining transparency, empathy, and engagement.
Communication and Stakeholder Management: Excellent interpersonal and communication skills, including the ability to influence senior stakeholders, manage competing priorities, and challenge decisions constructively.
Cross-Functional Collaboration: Ability to build strong relationships and work effectively with regional and global teams across multiple business functions.
Leadership Mindset: A proactive, collaborative, and results-oriented approach, with strong organizational skills, sound judgment, and a commitment to delivering exceptional customer experiences.
Adaptability: Comfortable operating in a dynamic, high-growth environment while balancing strategic planning with hands-on operational execution.

Benefits:

Fully Remote Work: Flexible remote working arrangements, allowing you to work from eligible locations in United States.
Comprehensive Healthcare Coverage: Employer-paid medical, dental, and life insurance benefits.
Additional Insurance Protection: Employer-paid accidental death and dismemberment (AD&D) and short-term disability coverage.
Employee Assistance Program: Access to an EAP offering resources and support for personal and professional well-being.
Wellness Perks: Additional benefits and initiatives designed to support employee health and overall wellness.
Retirement Savings: Access to an optional 401(k) retirement savings plan and additional financial planning options, subject to eligibility and applicable plan terms.
Flexible Insurance Options: Opportunity to select upgraded insurance coverage and additional benefits.
Professional Development: Access to an in-house Learning and Development and Business Coaching function, alongside online learning resources, including LinkedIn Learning.
Career Growth: Opportunities to strengthen leadership capabilities, develop professionally, and contribute to a growing international organization.
Team Engagement: Regular social events and activities designed to encourage connection, collaboration, and team camaraderie.
Employee Resource Groups: Opportunities to join, participate in, or lead employee communities, clubs, and interest groups.
Inclusive Workplace Culture: A collaborative and supportive environment that values diversity, employee well-being, and equal opportunities.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Customer service
Process improvement
Leadership
Performance management
Onboarding
Reporting
Sales
Customer experience
Documentation
Cost management
Decision making
Change management
Communication skills
Stakeholder management
Collaboration
Organizational skills
Adaptability
Strategic planning

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