Jobs in the United States

25+ jobs

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Added 1 min ago
Physical Therapist II
HMSL - Houston Methodist Sugar Land Hospital - Methodist Health Centers
United States
Graduate of education program approved by the credentialing body for the required credential(s) indicated below in the Certifications, Licenses and Registrations section.
Added 1 min ago
Charge RN II - Emergency Dept
HMSL - Houston Methodist Sugar Land Hospital - Methodist Health Centers
United States
…clinical practice. This position creates an environment for the management and delivery of safe patient care. In addition to fulfilling the duties and responsibilities of a clinical nurse,…
Added 1 min ago
Team Member
Express Wash Operations LLC
United States
Support sales and membership growth through consistent processes and knowledgeable guidance.
Added 1 min ago
Team Member
Express Wash Operations LLC
United States
Support sales and membership growth through consistent processes and knowledgeable guidance.
Added 1 min ago
Team Member
Express Wash Operations LLC
United States
Support sales and membership growth through consistent processes and knowledgeable guidance.
Added 1 min ago
TC
Retail Store Cleaning Associate
TJX Companies
New Hartford, NY
- $16 to $16.5 USD / hour
…Cross-trained to work in multiple areas of the store in order to support the needs of the…
Added 1 min ago
TC
Loss Prevention Store Detective
TJX Companies
Scarborough, ME
- $17 to $20.4 USD / hour
…safety programs. Maintains positive relationships with Store Management. Conducts apprehensions within established policies and guidelines. Communicates with store Associates on damage and…
Added 1 min ago
TC
Cleaning Retail Associate Newark, NY
TJX Companies
Newark, NY
- $16 to $16.5 USD / hour
…Cross-trained to work in multiple areas of the store in order to support the needs of the…
Added 2 mins ago
TC
Source to Contract Supervisor
TJX Companies
Marlborough, MA
- $85,600 to $109,200 USD / year
…contracting applications with timely and accurate data, tail spend management support, and any other administrative…
Added 5 mins ago
OO
Accounting Specialist, Senior
Office of Shared Administration (WV)
Kanawha County, WV
- $18.25 to $30.41 USD / hour
…accuracy, compliance, and insightful financial reporting to support smart decision-making across the organization. In this pivotal role, you…
Added 6 mins ago
SENIOR BEHAVIOR SPECIALIST
Department of Behavioral Healthcare, Developmental Disabilities & Hospitals
United States
To run and facilitate patient groups focused on therapeutic activities (i.e., peer support, social skills, anger management, computer skills, horticulture, etc.).
Added 6 mins ago
ENGR TECH III (MATERIALS)
Department of Transportation
United States
To provide technical computer support and perform record keeping tasks within the state’s road and bridge construction program; to render assistance in the resolution of general record…
Added 6 mins ago
ENGR TECH III (MATERIALS)
Department of Transportation
United States
To provide technical computer support and perform record keeping tasks within the state’s road and bridge construction program; to render assistance in the resolution of general record…
Added 6 mins ago
Administrator I
Department of Behavioral Healthcare, Developmental Disabilities & Hospitals
United States
To apply innovative and emerging methods, technologies and management practices to the operation of the organization and/or program.
Added 7 mins ago
GC
Federal Structures Estimator
Granite Construction
Westminster, CO
- $105,831 to $158,746 USD / year
Comprehend and administer a safety program that provides for a safe work environment that meets or exceeds Granite's Annual Incident Goal, and foster a culture that expects participation at…
Added 7 mins ago
CI
Staff Software Engineer, Edge Agent
Cribl, Inc
Denver, CO
- $170,000 to $220,000 USD / year
…counters, and WMI, to installation, upgrades, and service lifecycle management. You'll also contribute to cross-platform features that run on Linux and…
Added 9 mins ago
Manager, Veterinary Services (Shelter Medicine)
HSSV
Milpitas, CA
Support staff with scheduling, timecard management, and time off requests.
Added 9 mins ago
Manager, Veterinary Services (Surgery)
HSSV
Milpitas, CA
Support staff with scheduling, timecard management, and time off requests.
Added 9 mins ago
Surgical Scheduler Breast Health
Ascension
Tulsa, OK
Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
Added 9 mins ago
Registered Nurse Chemotherapy
Ascension
Anderson, IN
Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
Added 9 mins ago
Front Office Assistant Neurosurgery
Ascension
Tulsa, OK
Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
Added 9 mins ago
Front Office Assistant Cardio Consult
Ascension
Tulsa, OK
Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
Added 9 mins ago
Front Office Assistant OB GYN
Ascension
Owasso, OK
Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
Added 10 mins ago
MG
Optometric Technician
MedElite Group, LLC.
Tampa & Orlando, FL · Orlando, FL
- $50,000 to $60,000 USD / year
…clinical providers while supporting the early detection and management of vision conditions in a geriatric…
Added 10 mins ago
MG
LPN Collaborative Care Model (CoCM) Behavioral Health Care Manager
MedElite Group, LLC.
Cleveland, OH
- $64,000 to $70,000 USD / year
Through our partnership with MedElite Healthcare Management Group, we provide coordinated, patient-centered services designed to improve clinical outcomes and address the unique medical and…

Jobgether

Director, Customer Operations

Remote, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Director, Customer Operations based in United States.

We are seeking an experienced and strategic customer operations leader to oversee and transform customer-facing operations across North America. In this senior leadership role, you will lead the Onboarding, Customer Support, and Payments Operations functions, ensuring exceptional experiences throughout the entire customer journey. You will translate business growth objectives into scalable operational strategies, strengthen team performance, and drive continuous improvement across multiple departments. Using data, technology, automation, and AI-driven insights, you will optimize processes while maintaining high standards of customer satisfaction and employee engagement. Working closely with regional and global leadership teams, you will play a key role in improving operational efficiency, customer retention, and business performance. This fully remote opportunity offers the chance to shape a growing international SaaS organization and build high-performing teams in a collaborative environment.

Accountabilities:

Lead Customer Operations: Oversee North American operations across Onboarding, Customer Support, and Payments Operations, ensuring consistent performance and high-quality service delivery.
Develop Operational Strategies: Translate regional business objectives into clear operational plans, priorities, KPIs, and measurable team goals aligned with growth, customer retention, and efficiency targets.
Drive Performance Management: Own operational performance across customer support, including response times, resolution rates, customer satisfaction, service quality, productivity, and overall effectiveness.
Optimize Customer Onboarding: Improve implementation processes, onboarding timelines, customer readiness, operational capacity, and customer satisfaction.
Build Scalable Operating Models: Design and implement processes, structures, and workflows that support increasing customer volumes without compromising service quality or employee experience.
Use Data to Drive Decisions: Analyze customer feedback, operational dashboards, and performance indicators to identify trends, understand root causes, and implement targeted improvements.
Develop Leadership Capabilities: Lead, coach, and mentor Onboarding, Support, and Payments Operations managers, establishing clear expectations, accountability, and strong management practices.
Establish Performance Frameworks: Implement effective operating rhythms, reporting dashboards, and regular performance reviews to provide leadership with visibility into results, challenges, and priorities.
Manage Workforce and Capacity Planning: Partner with Finance and People teams to forecast operational needs, allocate resources, and ensure teams are appropriately structured and staffed.
Strengthen Cross-Functional Collaboration: Work closely with Customer Success, Sales, Product, Education, Finance, People, and Global Operations to improve internal coordination and deliver a seamless customer experience.
Champion Continuous Improvement: Identify and lead initiatives to optimize workflows, processes, documentation, systems, and operational tools.
Leverage Technology and Automation: Explore opportunities to integrate automation, artificial intelligence, and data-driven solutions to improve productivity, scalability, and service quality.
Lead Organizational Change: Guide teams through operational transformation, ensuring changes are clearly communicated, effectively implemented, and supported by measurable outcomes.
Foster a Culture of Excellence: Encourage ownership, collaboration, innovation, and continuous improvement, empowering employees to identify and implement better ways of working.

Requirements:

Professional Experience: At least 8 years of experience in operations, customer operations, customer support, onboarding, implementation, customer success operations, or a related post-sales leadership function.
Industry Background: Previous experience in SaaS, technology, or another fast-paced, customer-focused business environment is strongly preferred.
Leadership Experience: Proven ability to lead managers, develop high-performing teams, and scale operational functions within a growing organization.
Operational Performance Management: Demonstrated experience establishing and managing KPIs, performance reporting frameworks, workforce planning, and continuous improvement initiatives.
Strategic and Commercial Acumen: Strong understanding of how operational performance influences business growth, customer retention, cost management, productivity, and overall customer value.
Data-Driven Decision-Making: Ability to interpret operational data, identify performance trends, diagnose underlying issues, and translate insights into practical recommendations and measurable actions.
Process Optimization: Experience designing and improving operational processes, workflows, and scalable operating models to support organizational growth.
Change Management: Strong change leadership capabilities, with the ability to guide teams through transformation while maintaining transparency, empathy, and engagement.
Communication and Stakeholder Management: Excellent interpersonal and communication skills, including the ability to influence senior stakeholders, manage competing priorities, and challenge decisions constructively.
Cross-Functional Collaboration: Ability to build strong relationships and work effectively with regional and global teams across multiple business functions.
Leadership Mindset: A proactive, collaborative, and results-oriented approach, with strong organizational skills, sound judgment, and a commitment to delivering exceptional customer experiences.
Adaptability: Comfortable operating in a dynamic, high-growth environment while balancing strategic planning with hands-on operational execution.

Benefits:

Fully Remote Work: Flexible remote working arrangements, allowing you to work from eligible locations in United States.
Comprehensive Healthcare Coverage: Employer-paid medical, dental, and life insurance benefits.
Additional Insurance Protection: Employer-paid accidental death and dismemberment (AD&D) and short-term disability coverage.
Employee Assistance Program: Access to an EAP offering resources and support for personal and professional well-being.
Wellness Perks: Additional benefits and initiatives designed to support employee health and overall wellness.
Retirement Savings: Access to an optional 401(k) retirement savings plan and additional financial planning options, subject to eligibility and applicable plan terms.
Flexible Insurance Options: Opportunity to select upgraded insurance coverage and additional benefits.
Professional Development: Access to an in-house Learning and Development and Business Coaching function, alongside online learning resources, including LinkedIn Learning.
Career Growth: Opportunities to strengthen leadership capabilities, develop professionally, and contribute to a growing international organization.
Team Engagement: Regular social events and activities designed to encourage connection, collaboration, and team camaraderie.
Employee Resource Groups: Opportunities to join, participate in, or lead employee communities, clubs, and interest groups.
Inclusive Workplace Culture: A collaborative and supportive environment that values diversity, employee well-being, and equal opportunities.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Customer service
Process improvement
Leadership
Performance management
Onboarding
Reporting
Sales
Customer experience
Documentation
Cost management
Decision making
Change management
Communication skills
Stakeholder management
Collaboration
Organizational skills
Adaptability
Strategic planning

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