Jobs in the United States

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Added 6 mins ago
Leader, Business Operations
Cisco
Austin, TX
Join a strategic team dedicated to driving business operations, process optimization, and financial oversight. Work closely with the Office of the Chief Supply Chain Officer on pivotal…
Added 6 mins ago
Software Engineering Technical Leader
Cisco
Milpitas, CA
We specialize in architectural optimization, ensuring robust packet forwarding and reliable system operations across modular hardware platforms. Our team bridges the gap between complex…
Added 6 mins ago
Financial Services Operations Manager
Cisco
Research Triangle Park, NC
…Shared Services (FSS). Our team manages global equity plan operations across 76+ countries and leads complex equity integration workstreams for Cisco's corporate acquisition portfolio. We…
Added 6 mins ago
Principal Engineer Software Security Hybrid
Cisco
Research Triangle Park, NC
…products and platforms, and AI used in Cisco's internal business operations. We're building the framework that doesn't yet exist, and scaling it across the…
Added 8 mins ago
Director, Infrastructure – Project Finance, New York
STANDARD & POOR'S FINANCIAL SERVICE
NY
…agreements, engineering, procurement, and construction (EPC) and operations and maintenance (O&M) contracts, and offtake or availability-payment…
Added 8 mins ago
Associate Director, DevSecOps Architect
S&P Global Inc.
Princeton, NJ
…architecture decisions that balance security, compliance, and developer…
Added 13 mins ago
SO
Network Services Product Lead
State of North Dakota
Bismarck, ND
- $93,600 to $115,992 USD / year
…architects, engineers, security specialists, project managers, and operations teams to clarify requirements, coordinate implementation, resolve roadblocks, and keep service delivery working…
Added 31 mins ago
TR
PRN IOP Clinician (LPC, LCSW, LMFT) - Sandy Springs
The Recovery Village
Sandy Springs, GA
- $34.98 to $40.25 USD / hour
…program ramps up, with the opportunity for additional hours as operations…
Added 31 mins ago
TR
Integrated Case Manager
The Recovery Village
Salem, OR
- $47,840 to $52,000 USD / year
Added 31 mins ago
TR
Integrated Case Manager
The Recovery Village
Stockbridge, GA
- $23 to $25 USD / hour
Added 31 mins ago
TR
Integrated Case Manager
The Recovery Village
Ridgefield, WA
- $23 to $25 USD / hour
Added 31 mins ago
TR
Integrated Case Manager
The Recovery Village
Groveport, OH
- $23 to $25 USD / hour
Added 37 mins ago
Leader, Business Operations
Cisco Systems, Inc.
Austin, TX · San Jose, CA · RTP, NC
Join a strategic team dedicated to driving business operations, process optimization, and financial oversight. Work closely with the Office of the Chief Supply Chain Officer on pivotal…
Added 39 mins ago
Financial Services Operations Manager
Cisco Systems, Inc.
Remote, United States
…Shared Services (FSS). Our team manages global equity plan operations across 76+ countries and leads complex equity integration workstreams for Cisco's corporate acquisition portfolio. We…
Added 41 mins ago
A
Manual Machinist - Tool Maker
Aerotek
MIAMI LAKES, FL
- $30 to $33 USD / hour
Ensure that test tools and equipment are in accordance with standardized operations procedures.
Added 41 mins ago
Automation & Robotics Intern (Summer 2027)
Teva Pharmaceuticals
Davie, FL
…improve the efficiency, reliability, and performance of our operations. This role requires a strong understanding of automation technologies, problem-solving skills, and the ability to work…
Added 41 mins ago
Automation & Robotics Intern (Summer 2027)
Teva Pharmaceuticals
Davie, FL
…improve the efficiency, reliability, and performance of our operations. This role requires a strong understanding of automation technologies, problem-solving skills, and the ability to work…
Added 41 mins ago
A
Welding Department Supervisor
Aerotek
Cape Canaveral, FL
- $48 to $52 USD / hour
We are seeking a skilled Welding Supervisor to lead and manage our welding operations. This role involves developing and evaluating welding procedures, selecting materials, and ensuring…
Added 41 mins ago
Board Certified Behavior Analyst / BCBA
ICBD
Remote, United States
…professional development in areas such as Clinical Leadership, Operations, Quality Assurance (QA), Utilization Review (UR), Assessments, Training & Development, and Research. Whether your…
Added 41 mins ago
Board Certified Behavior Analyst / BCBA
ICBD
Remote, United States
…professional development in areas such as Clinical Leadership, Operations, Quality Assurance (QA), Utilization Review (UR), Assessments, Training & Development, and Research. Whether your…
Added 41 mins ago
Board Certified Behavior Analyst / BCBA
ICBD
Remote, United States
…professional development in areas such as Clinical Leadership, Operations, Quality Assurance (QA), Utilization Review (UR), Assessments, Training & Development, and Research. Whether your…
Added 41 mins ago
Board Certified Behavior Analyst / BCBA
ICBD
Remote, United States
…professional development in areas such as Clinical Leadership, Operations, Quality Assurance (QA), Utilization Review (UR), Assessments, Training & Development, and Research. Whether your…
Added 41 mins ago
Board Certified Behavior Analyst / BCBA
ICBD
Remote, United States
…professional development in areas such as Clinical Leadership, Operations, Quality Assurance (QA), Utilization Review (UR), Assessments, Training & Development, and Research. Whether your…
Added 41 mins ago
Board Certified Behavior Analyst / BCBA
ICBD
Remote, United States
…professional development in areas such as Clinical Leadership, Operations, Quality Assurance (QA), Utilization Review (UR), Assessments, Training & Development, and Research. Whether your…
Added 41 mins ago
Board Certified Behavior Analyst / BCBA
ICBD
Remote, United States
…professional development in areas such as Clinical Leadership, Operations, Quality Assurance (QA), Utilization Review (UR), Assessments, Training & Development, and Research. Whether your…

Jobgether

Director, Customer Operations

Remote, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Director, Customer Operations based in United States.

We are seeking an experienced and strategic customer operations leader to oversee and transform customer-facing operations across North America. In this senior leadership role, you will lead the Onboarding, Customer Support, and Payments Operations functions, ensuring exceptional experiences throughout the entire customer journey. You will translate business growth objectives into scalable operational strategies, strengthen team performance, and drive continuous improvement across multiple departments. Using data, technology, automation, and AI-driven insights, you will optimize processes while maintaining high standards of customer satisfaction and employee engagement. Working closely with regional and global leadership teams, you will play a key role in improving operational efficiency, customer retention, and business performance. This fully remote opportunity offers the chance to shape a growing international SaaS organization and build high-performing teams in a collaborative environment.

Accountabilities:

Lead Customer Operations: Oversee North American operations across Onboarding, Customer Support, and Payments Operations, ensuring consistent performance and high-quality service delivery.
Develop Operational Strategies: Translate regional business objectives into clear operational plans, priorities, KPIs, and measurable team goals aligned with growth, customer retention, and efficiency targets.
Drive Performance Management: Own operational performance across customer support, including response times, resolution rates, customer satisfaction, service quality, productivity, and overall effectiveness.
Optimize Customer Onboarding: Improve implementation processes, onboarding timelines, customer readiness, operational capacity, and customer satisfaction.
Build Scalable Operating Models: Design and implement processes, structures, and workflows that support increasing customer volumes without compromising service quality or employee experience.
Use Data to Drive Decisions: Analyze customer feedback, operational dashboards, and performance indicators to identify trends, understand root causes, and implement targeted improvements.
Develop Leadership Capabilities: Lead, coach, and mentor Onboarding, Support, and Payments Operations managers, establishing clear expectations, accountability, and strong management practices.
Establish Performance Frameworks: Implement effective operating rhythms, reporting dashboards, and regular performance reviews to provide leadership with visibility into results, challenges, and priorities.
Manage Workforce and Capacity Planning: Partner with Finance and People teams to forecast operational needs, allocate resources, and ensure teams are appropriately structured and staffed.
Strengthen Cross-Functional Collaboration: Work closely with Customer Success, Sales, Product, Education, Finance, People, and Global Operations to improve internal coordination and deliver a seamless customer experience.
Champion Continuous Improvement: Identify and lead initiatives to optimize workflows, processes, documentation, systems, and operational tools.
Leverage Technology and Automation: Explore opportunities to integrate automation, artificial intelligence, and data-driven solutions to improve productivity, scalability, and service quality.
Lead Organizational Change: Guide teams through operational transformation, ensuring changes are clearly communicated, effectively implemented, and supported by measurable outcomes.
Foster a Culture of Excellence: Encourage ownership, collaboration, innovation, and continuous improvement, empowering employees to identify and implement better ways of working.

Requirements:

Professional Experience: At least 8 years of experience in operations, customer operations, customer support, onboarding, implementation, customer success operations, or a related post-sales leadership function.
Industry Background: Previous experience in SaaS, technology, or another fast-paced, customer-focused business environment is strongly preferred.
Leadership Experience: Proven ability to lead managers, develop high-performing teams, and scale operational functions within a growing organization.
Operational Performance Management: Demonstrated experience establishing and managing KPIs, performance reporting frameworks, workforce planning, and continuous improvement initiatives.
Strategic and Commercial Acumen: Strong understanding of how operational performance influences business growth, customer retention, cost management, productivity, and overall customer value.
Data-Driven Decision-Making: Ability to interpret operational data, identify performance trends, diagnose underlying issues, and translate insights into practical recommendations and measurable actions.
Process Optimization: Experience designing and improving operational processes, workflows, and scalable operating models to support organizational growth.
Change Management: Strong change leadership capabilities, with the ability to guide teams through transformation while maintaining transparency, empathy, and engagement.
Communication and Stakeholder Management: Excellent interpersonal and communication skills, including the ability to influence senior stakeholders, manage competing priorities, and challenge decisions constructively.
Cross-Functional Collaboration: Ability to build strong relationships and work effectively with regional and global teams across multiple business functions.
Leadership Mindset: A proactive, collaborative, and results-oriented approach, with strong organizational skills, sound judgment, and a commitment to delivering exceptional customer experiences.
Adaptability: Comfortable operating in a dynamic, high-growth environment while balancing strategic planning with hands-on operational execution.

Benefits:

Fully Remote Work: Flexible remote working arrangements, allowing you to work from eligible locations in United States.
Comprehensive Healthcare Coverage: Employer-paid medical, dental, and life insurance benefits.
Additional Insurance Protection: Employer-paid accidental death and dismemberment (AD&D) and short-term disability coverage.
Employee Assistance Program: Access to an EAP offering resources and support for personal and professional well-being.
Wellness Perks: Additional benefits and initiatives designed to support employee health and overall wellness.
Retirement Savings: Access to an optional 401(k) retirement savings plan and additional financial planning options, subject to eligibility and applicable plan terms.
Flexible Insurance Options: Opportunity to select upgraded insurance coverage and additional benefits.
Professional Development: Access to an in-house Learning and Development and Business Coaching function, alongside online learning resources, including LinkedIn Learning.
Career Growth: Opportunities to strengthen leadership capabilities, develop professionally, and contribute to a growing international organization.
Team Engagement: Regular social events and activities designed to encourage connection, collaboration, and team camaraderie.
Employee Resource Groups: Opportunities to join, participate in, or lead employee communities, clubs, and interest groups.
Inclusive Workplace Culture: A collaborative and supportive environment that values diversity, employee well-being, and equal opportunities.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Customer service
Process improvement
Leadership
Performance management
Onboarding
Reporting
Sales
Customer experience
Documentation
Cost management
Decision making
Change management
Communication skills
Stakeholder management
Collaboration
Organizational skills
Adaptability
Strategic planning

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