Jobs in the United States

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Added 1 min ago
Care Pathway & Patient Engagement Analyst
BlueCross BlueShield of North Carolina
Remote, United States
…professional who enjoys solving complex problems and translating data into actionable recommendations. The successful candidate will partner across Utilization Management, Care Management,…
Added 1 min ago
Staff Software Development Engineer – iOS
CVS Health
Remote, United States
Lead the design, implementation, and maintenance of integrations with Apple HealthKit, enabling secure collection, synchronization, and management of health and wellness data
Added 1 min ago
Program Management Team Leader - Data Centers
Trane Technologies
Davidson, NC
We are seeking an experienced and dynamic Program Management Team Leader - Data Centers to lead, develop, and inspire a team of skilled program managers. This role is designed as a…
Added 1 min ago
HRS Leader, Global Data Governance
Trane Technologies
Davidson, NC
Partner with the HR Global Technology Operations Leader and Reporting Leader to align HR data governance requirements with system design and architecture implementation.
Added 1 min ago
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Advanced Manufacturing Engineer
Actalent
Newton, NC
- $115,000 to $155,000 USD / year
Compare customer data to internal standards and processes, managing exceptions and ensuring alignment with customer expectations.
Added 1 min ago
Operations Safety Manager
Siemens
Wendell, NC
Support safety-by-design for new equipment, production lines, facility modifications, capital projects, and operational changes.
Added 1 min ago
Mechanical Design Engineer, Sr
Curtiss-Wright Corporation
Shelby, NC
As a Sr Mechanical Design Engineer, you will, design and analyze moderately complex mechanical systems and electronic components, equipment and packaging. Our customers are mainly military…
Added 1 min ago
Confluent - Distributed Systems Software Engineer - WarpStream
IBM
RESEARCH TRIANGLE PARK, NC
WarpStream is an Apache Kafka compatible data streaming platform built directly on top of object storage with zero local disks. It’s delivered to customers as a BYOC-style offering. The…
Added 1 min ago
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Sr. Plant Engineer
Pfizer
Sanford, NC
- $99,200 to $165,400 USD / year
Whether you are involved in the design and development of manufacturing processes for products or supporting maintenance and reliability, engineering is crucial to ensuring customers and…
Added 1 min ago
Mechanical Design Engineer
Team Builder Recruiting
Kirkwood, PA
Support the design, development, testing, and continuous improvement of real-world products through hands-on mechanical design, prototyping, and manufacturing.
Added 1 min ago
Senior Automation Engineer, Delta V
J&J Family of Companies
Wilson, NC
The Senior Automation Engineer, Delta V supports the design and maintenance of site’s Delta V systems, including project execution, upgrades, system performance, vendor management,…
Added 1 min ago
Senior Maintenance Manager
J&J Family of Companies
Wilson, NC
Lead the design, build, and implementation of Safety, Calibration and Master Data, Documentation, Spare Parts, Utilities, and Equipment Maintenance Systems for the new site.
Added 1 min ago
IT Programmer/Network Admin
TEKsystems
Burlington, NC
…selected candidate must be able to document existing code, support data integrations and inbound-outbound file transfers while working…
Added 1 min ago
Senior Data Engineer
Unum Group
Atlanta, GA · Chattanooga, TN · Portland, ME · Columbia, SC
This is a 100% hands-on technical role. The Senior Data Engineer will actively design solutions, solve complex engineering challenges, make key technical decisions, review code and…
Added 1 min ago
Global Education Intern (Summer 2027 Internship)
Motorola Solutions, Inc.
Chicago, IL · Schaumburg, IL
Motorola Solutions Global Education is responsible for creating innovative training strategies, and the design, development, and delivery of training content across the MSI…
Added 1 min ago
Principal Engineer, Kubernetes Storage (Trident)
NetApp
Morrisville, NC
Solid fundamentals in distributed systems, data structures, and systems design
Added 1 min ago
Ground Software Lead Engineer/Architect
Northrop Grumman
Morrisville, NC
Own software metrics reporting and management; configure and maintain dashboards and reports in Jira to support execution, visibility, and data-driven decision making.
Added 1 min ago
WB
Head Engineer, Automated Driving
Woven by Toyota
Palo Alto, CA · Ann Arbor, MI
- $189,000 to $310,500 USD / year
Champion best practices in data-driven development, code quality, design review process, real-world validation, model interpretability, etc.
Added 1 min ago
TC
Electrical Instrumentation and Controls (EIC) Technician (3rd Shift)
The Clorox Company
Morrisville, NC
- $35.23 to $43.05 USD / hour
Assist in maintaining program/PLC backups for devices to ensure data integrity and recovery readiness.
Added 1 min ago
UH
HCS Analytics & Interop Sr Developer - Epic Bridges
UNC Health Care
Morrisville, NC
- $47.9 to $68.86 USD / hour
The HCS Senior Interoperability Developer leads the design, development, implementation, testing, optimization, and ongoing support of complex healthcare interoperability solutions across…
Added 2 mins ago
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Geotechnical Project Manager
Actalent
Concord, NC
- $62 to $76 USD / hour
Plan and coordinate subsurface explorations and field investigations to obtain soil, rock, and groundwater data required for geotechnical analyses and design.
Added 2 mins ago
Engineering Supervisor
Corning Incorporated
Hickory, NC
…optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication…
Added 2 mins ago
Technical Systems Analyst
CGI Technologies and Solutions, Inc.
Cary, NC
…modernization of a legacy application and contribute to the design of new, scalable system capabilities. In this rile you'll work directly with engineering, product, and business partners…
Added 2 mins ago
Sr. Data Engineer
CGI Technologies and Solutions, Inc.
Cary, NC
CGI is seeking an experienced Senior Data Engineer with a strong database development background to design, develop, and modernize enterprise data solutions. The ideal candidate will bring…
Added 2 mins ago
Senior Java Developer
CGI Technologies and Solutions, Inc.
Cary, NC
. Experience in design and building high performance, high availability, scalable, distributed applications capable of supporting straight through processing of large amount of data

Jobgether

Director, Customer Operations

Remote, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Director, Customer Operations based in United States.

We are seeking an experienced and strategic customer operations leader to oversee and transform customer-facing operations across North America. In this senior leadership role, you will lead the Onboarding, Customer Support, and Payments Operations functions, ensuring exceptional experiences throughout the entire customer journey. You will translate business growth objectives into scalable operational strategies, strengthen team performance, and drive continuous improvement across multiple departments. Using data, technology, automation, and AI-driven insights, you will optimize processes while maintaining high standards of customer satisfaction and employee engagement. Working closely with regional and global leadership teams, you will play a key role in improving operational efficiency, customer retention, and business performance. This fully remote opportunity offers the chance to shape a growing international SaaS organization and build high-performing teams in a collaborative environment.

Accountabilities:

Lead Customer Operations: Oversee North American operations across Onboarding, Customer Support, and Payments Operations, ensuring consistent performance and high-quality service delivery.
Develop Operational Strategies: Translate regional business objectives into clear operational plans, priorities, KPIs, and measurable team goals aligned with growth, customer retention, and efficiency targets.
Drive Performance Management: Own operational performance across customer support, including response times, resolution rates, customer satisfaction, service quality, productivity, and overall effectiveness.
Optimize Customer Onboarding: Improve implementation processes, onboarding timelines, customer readiness, operational capacity, and customer satisfaction.
Build Scalable Operating Models: Design and implement processes, structures, and workflows that support increasing customer volumes without compromising service quality or employee experience.
Use Data to Drive Decisions: Analyze customer feedback, operational dashboards, and performance indicators to identify trends, understand root causes, and implement targeted improvements.
Develop Leadership Capabilities: Lead, coach, and mentor Onboarding, Support, and Payments Operations managers, establishing clear expectations, accountability, and strong management practices.
Establish Performance Frameworks: Implement effective operating rhythms, reporting dashboards, and regular performance reviews to provide leadership with visibility into results, challenges, and priorities.
Manage Workforce and Capacity Planning: Partner with Finance and People teams to forecast operational needs, allocate resources, and ensure teams are appropriately structured and staffed.
Strengthen Cross-Functional Collaboration: Work closely with Customer Success, Sales, Product, Education, Finance, People, and Global Operations to improve internal coordination and deliver a seamless customer experience.
Champion Continuous Improvement: Identify and lead initiatives to optimize workflows, processes, documentation, systems, and operational tools.
Leverage Technology and Automation: Explore opportunities to integrate automation, artificial intelligence, and data-driven solutions to improve productivity, scalability, and service quality.
Lead Organizational Change: Guide teams through operational transformation, ensuring changes are clearly communicated, effectively implemented, and supported by measurable outcomes.
Foster a Culture of Excellence: Encourage ownership, collaboration, innovation, and continuous improvement, empowering employees to identify and implement better ways of working.

Requirements:

Professional Experience: At least 8 years of experience in operations, customer operations, customer support, onboarding, implementation, customer success operations, or a related post-sales leadership function.
Industry Background: Previous experience in SaaS, technology, or another fast-paced, customer-focused business environment is strongly preferred.
Leadership Experience: Proven ability to lead managers, develop high-performing teams, and scale operational functions within a growing organization.
Operational Performance Management: Demonstrated experience establishing and managing KPIs, performance reporting frameworks, workforce planning, and continuous improvement initiatives.
Strategic and Commercial Acumen: Strong understanding of how operational performance influences business growth, customer retention, cost management, productivity, and overall customer value.
Data-Driven Decision-Making: Ability to interpret operational data, identify performance trends, diagnose underlying issues, and translate insights into practical recommendations and measurable actions.
Process Optimization: Experience designing and improving operational processes, workflows, and scalable operating models to support organizational growth.
Change Management: Strong change leadership capabilities, with the ability to guide teams through transformation while maintaining transparency, empathy, and engagement.
Communication and Stakeholder Management: Excellent interpersonal and communication skills, including the ability to influence senior stakeholders, manage competing priorities, and challenge decisions constructively.
Cross-Functional Collaboration: Ability to build strong relationships and work effectively with regional and global teams across multiple business functions.
Leadership Mindset: A proactive, collaborative, and results-oriented approach, with strong organizational skills, sound judgment, and a commitment to delivering exceptional customer experiences.
Adaptability: Comfortable operating in a dynamic, high-growth environment while balancing strategic planning with hands-on operational execution.

Benefits:

Fully Remote Work: Flexible remote working arrangements, allowing you to work from eligible locations in United States.
Comprehensive Healthcare Coverage: Employer-paid medical, dental, and life insurance benefits.
Additional Insurance Protection: Employer-paid accidental death and dismemberment (AD&D) and short-term disability coverage.
Employee Assistance Program: Access to an EAP offering resources and support for personal and professional well-being.
Wellness Perks: Additional benefits and initiatives designed to support employee health and overall wellness.
Retirement Savings: Access to an optional 401(k) retirement savings plan and additional financial planning options, subject to eligibility and applicable plan terms.
Flexible Insurance Options: Opportunity to select upgraded insurance coverage and additional benefits.
Professional Development: Access to an in-house Learning and Development and Business Coaching function, alongside online learning resources, including LinkedIn Learning.
Career Growth: Opportunities to strengthen leadership capabilities, develop professionally, and contribute to a growing international organization.
Team Engagement: Regular social events and activities designed to encourage connection, collaboration, and team camaraderie.
Employee Resource Groups: Opportunities to join, participate in, or lead employee communities, clubs, and interest groups.
Inclusive Workplace Culture: A collaborative and supportive environment that values diversity, employee well-being, and equal opportunities.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Customer service
Process improvement
Leadership
Performance management
Onboarding
Reporting
Sales
Customer experience
Documentation
Cost management
Decision making
Change management
Communication skills
Stakeholder management
Collaboration
Organizational skills
Adaptability
Strategic planning

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