Find work in the United States.

A simpler way to find your next job.

Jobs in the United States

25+ jobs

Save this search

Added just now
TL
Lia Toyota Northampton- Automotive Parts Manager
The Lia Group
Northampton, MA
- $75,000 to $125,000 USD / year
Proven leadership and team development skills
Added 1 min ago
Oil Change Assistant Manager - Shop#414 - 9218 Spencer Highway
Driven Brands Shared Services LLC
La Porte, TX
At Take 5 Oil Change, leadership happens right on the shop floor. We’re looking for an Assistant Shop Manager who is career-minded, enjoys working with people, takes pride in doing things…
Added 2 mins ago
Travel Center General Manager
LV Petroleum
Grand Junction, CO
Provide leadership to all site level management, including QSR managers, by modeling expected performance and directing all managers in their work activities to meet or exceed budget.
Added 2 mins ago
Director of Clinical Services
Root Center For Advanced Recovery
Manchester, CT
· Partner with operational and medical leaders on program development, staffing, and clinical initiatives.
Added 2 mins ago
Director of Operations
KabaFusion
Oklahoma City, OK
Responsible for overseeing all aspects of the operations of a location including pharmacy, nursing, business development, intake, and revenue management. Interacts daily with subordinate…
Added 3 mins ago
GT
Administrative Assistant - Madison, Wisconsin
Gainwell Technologies LLC
Madison, WI
- $39,520 to $43,680 USD / year
…company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match,…
Added 4 mins ago
G
RN Registered Nurse - ICU/CCU - Full Time
Guthrie
Sayre, PA
- Full-time
…including those who transition to their position from the NLRN…
Added 4 mins ago
Registered Nurse RN
Welcome! (All Jobs)
Fort Wayne, IN
Career Growth: Access to preceptors and mentorship programs, clinical and leadership development pathways, education partnerships with colleges and universities across the state like Ivy…
Added 4 mins ago
Software Engineer, Generative Media AI, Apparel ML
Google
Mountain View, CA · Seattle, WA · New York, NY
2 years of experience with software development in one or more programming languages, or 1 year of experience with an advanced degree.
Added 4 mins ago
Terminal Crew Lead
Mosaic Fertilizer LLC
Riverview, FL
…grow organizational talent. Support employees in their career development at…
Added 5 mins ago
FT
Director, Marketing Business Strategy
Franklin Templeton
New York, NY
- $200,000 to $225,000 USD / year
…insurance, and disability benefits, employee stock investment program, learning resources, career development programs, reimbursement for certain education expenses, paid time off (vacation…
Added 5 mins ago
FT
Head of Growth Marketing & Media Performance
Franklin Templeton
Boston, MA
- $175,000 to $193,000 USD / year
Use performance data and audience insight to inform messaging, creative formats, offers, and campaign development.
Added 6 mins ago
RN Clinician - Outpatient Transplant Svc
Emory Healthcare
Atlanta, GA
Ongoing mentorship, development, and leadership programs
Added 6 mins ago
RN, Radiation Oncology, Emory Winship Clifton Campus, 7am-5:30pm
Emory Healthcare
Atlanta, GA
Ongoing mentorship, development, and leadership programs
Added 7 mins ago
EP
Sales Counselor
Everstory Partners
Hamilton, OH
- $50,000 to $70,000 USD / year
…This role combines consultative sales, B2C sales, business development, lead generation, prospecting, and community outreach to build strong customer relationships and develop new business.…
Added 7 mins ago
EP
Sales Counselor
Everstory Partners
Hutchinson, KS
- $45,000 to $65,000 USD / year
…This role combines consultative sales, B2C sales, business development, lead generation, prospecting, and community outreach to build strong customer relationships and develop new business.…
Added 8 mins ago
Counselor – WA
Community Medical Services
Everett, WA
…progression through company-sponsored education, professional development, and reimbursement programs. Whether you’re pursuing a leadership path or deepening expertise as an individual…
Added 8 mins ago
Client Support Services Coordinator
Community Medical Services
Everett, WA
Employee assistance program to support your mental health and wellness
Added 12 mins ago
Lead Technology Commercial Banking Relationship Manager
B10 Wells Fargo Bank, N. A.
NY
Support Business Development Representatives in sourcing new Commercial Banking clients, by cultivating relationships through existing networks
Added 14 mins ago
Head of Global Trade Transformation & Change
Bank of America, National Association
NY
…work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is…
Added 16 mins ago
Senior Director, Corporate Marketing
Juniper Square
Remote, United States
This is a backfill of an existing leadership seat, with a scope shaped around content. The role exists to make content a durable source of awareness, executive visibility and pipeline as…
Added 18 mins ago
Sales Account Manager 4
Red Hat, LLC
Remote, United States
Proven ability to successfully work with application development, enterprise architecture, operations, leadership (C-Suite), and the lines of business teams within an account
Added 19 mins ago
Master Machine Technician Apprentice
AJM Packaging Corp
Taylor, MI
Mentorship from expert technicians as well as leadership development
Added 19 mins ago
Dining Services - Manager in Training
Healthcare Services Group, Inc.
CHARLES TOWN, WV
…(where required by state regulations) certifications during the development…
Added 20 mins ago
Pediatric Pulmonologist
University of Rochester
Rochester, NY
Contribute to program development and division administration

Jobgether

Director, Client Services

Remote, United States

$90,000 to $130,000 USD / year

Apply About employer

Applications open in a new tab.

Job details

Pay: $90,000 to $130,000 USD / year
Experience: At least 7 years of progressive experience in client services or customer service, including 3 or more years in a director-level or senior management position.
Posting language: English
Posted: Nov 2, 2026

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Client Services based in the United States.

The Director, Client Services will lead the strategy, people, and operational performance of client support across background screening and drug and occupational health screening services. This senior leadership role is responsible for delivering consistently accurate, timely, and professional client experiences across phone and ticket-based support channels. You will oversee service operations, staffing models, key account relationships, and complex escalations while building a high-performing, client-focused team. Working closely with Compliance, Legal, Operations, Product, and Customer Success, you will ensure that client needs inform business priorities and continuous improvement. You will use service metrics and client feedback to strengthen quality, efficiency, and retention. This remote opportunity offers the chance to shape a critical client-facing function within a regulated services environment. Accountabilities

In this role, you will take ownership of client services delivery across both screening service lines, ensuring operational excellence, strong team performance, regulatory alignment, and lasting client relationships. Your responsibilities will include:

• Lead client services operations across Background Screening and Drug/Occupational Health Screening, ensuring turnaround times, accuracy, and service quality consistently meet established standards.

• Define and maintain service standards, escalation procedures, and support playbooks tailored to screening services.

• Own departmental staffing plans, shift schedules, and coverage models for phone and ticket-based support.

• Recruit, lead, coach, and develop teams across all levels, including Tier 1 and Tier 2 support, team leads, and managers.

• Establish measurable performance expectations, KPIs, career development paths, and regular feedback processes to build a high-accountability, client-first culture.

• Oversee Zendesk ticket queues and service-level agreements, ensuring timely resolutions and effective escalation across support tiers.

• Manage phone support through the uJET contact center platform, monitoring call volumes, wait times, coverage, and service levels.

• Act as the senior escalation point for complex client issues involving screening results, compliance questions, service failures, and SLA breaches.

• Manage strategic and key account relationships across both service lines, including regular business reviews and ongoing client engagement.

• Ensure escalations are handled professionally, properly documented, and followed by root cause analysis and corrective action.

• Partner with Compliance and Legal to ensure client-facing processes and communications comply with the Fair Credit Reporting Act (FCRA) and other applicable regulations.

• Represent the voice of the client internally, working with Operations to identify and implement improvements to the overall experience.

• Collaborate with Customer Success to support smooth transitions from onboarding to ongoing service delivery, and work with Product to communicate recurring client pain points and inform product priorities.

• Monitor and report on service KPIs, including ticket resolution times, call performance, CSAT/NPS, order accuracy, and client retention or churn.

• Analyze client feedback, ticket trends, and call data to identify recurring issues, improve processes, and increase operational efficiency.

• Establish consistent reporting practices that provide leadership with clear visibility into service performance and client health.

• Maintain service documentation and FAQs to support accurate, consistent responses across the team.

Key priorities within the first six months:

• Establish and consistently monitor service KPIs across both screening service lines.

• Ensure Zendesk tickets are resolved accurately and within expected timeframes, with clear escalation processes in place.

• Optimize uJET phone coverage and regularly monitor call metrics and service levels.

• Build a well-led client services team with clear expectations and a strong culture of accountability and client focus.

• Actively manage key account relationships, schedule business reviews, and ensure complex escalations are handled effectively.

• Implement a consistent KPI reporting cadence that supports informed leadership decisions.

Requirements

The ideal candidate is an experienced client services leader who combines operational expertise, people management capabilities, and a strong understanding of client relationships in compliance-driven environments. You should bring:

• At least 7 years of progressive experience in client services or customer service, including 3 or more years in a director-level or senior management position.

• Demonstrated experience managing support operations across ticketing platforms such as Zendesk and contact center platforms such as uJET or equivalent solutions.

• Proven ability to lead, develop, and hold teams accountable at multiple organizational levels, from frontline support representatives to team leads and managers.

• Strong analytical capabilities and experience monitoring and improving service KPIs, including CSAT/NPS and client retention.

• Experience managing strategic client accounts and serving as a senior escalation point for complex customer issues.

• Familiarity with FCRA requirements and the compliance considerations involved in background screening and drug testing communications.

• Excellent written and verbal communication skills, including the ability to present to senior leadership and build credibility with strategic clients.

• Strong cross-functional collaboration and influencing skills, particularly when working with Product, Operations, Compliance, and Customer Success teams.

Preferred qualifications:

• Experience in background screening, drug screening, occupational health, or a closely related regulated services environment.

• Experience designing or transforming client service playbooks, escalation frameworks, and staffing or scheduling models.

• Familiarity with Professional Background Screening Association (PBSA) accreditation standards and their impact on client-facing operations.

• Bachelor's degree in Business, Operations, or a related field, or equivalent professional experience.

Remote work requirements:

• Reliable and secure high-speed internet connection, preferably cable or fiber, with minimum recommended speeds of 75 Mbps download and 10 Mbps upload.

• Dedicated home office space that is quiet and free from distractions, with a reliable wireless or wired Ethernet connection.

• Valid physical residential address; P.O. boxes are not accepted.

• Ability and willingness to communicate and collaborate with colleagues through chat and webcam.

• Candidates must be located in one of the following eligible US states: Alabama, California, Colorado, Florida, Georgia, Illinois, Indiana, Kentucky, Louisiana, Minnesota, Missouri, Montana, Nevada, New Jersey, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, or Virginia.

• Applicants must already be authorized to work in the United States, as H-1B visa sponsorship is not available.

Benefits

• Annual salary: $90,000–$130,000, depending on experience, qualifications, and other job-related factors.

• Paid healthcare insurance premiums.

• Low-cost dental and vision insurance.

• Company-paid basic life insurance and short-term disability coverage.

• Employee assistance program.

• 401(k) retirement plan with company matching contributions of up to 4%.

• Paid time off.

• Nine company-paid holidays.

• Two additional paid days off for volunteer activities.

• Learning and development opportunities.

• Eligibility for the employee referral program.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

Apply About employer

More about this job

Skills

Work as a team
Regulatory compliance
Process improvement
Zendesk
Root cause analysis
Reporting
Improve business processes
Leadership
Documentation
Monitor customer service
Customer service
Communication skills
Collaboration
Scheduling
Cooperate with colleagues

Report this job