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Added 3 mins ago
G
Professional Land Surveyor (PLS)
GPAC
Kansas City, KS
- $80,000 to $100,000 USD / year
Enter, compute, and verify field data using CAD software to ensure accuracy.
Added 6 mins ago
Lead Interface & Interoperability Analyst
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Jackson, MS
Added 6 mins ago
P
Hospital Business Unit Sterile Injectables Senior Health and Science Sales Specialist
Pfizer
Jackson, MS · Gulfport, MS · Hattiesburg, MS
- $108,600 to $250,700 USD / year
Added 6 mins ago
UO
COMBAT Open Rank-Research Scientist, Senior Research Scientist
University of Colorado Denver
Aurora, CO
- $90,000 USD / year
…experience as a Project Management Professional (PMP), and will lead day-to-day operations of a large, translational research program spanning preclinical and clinical research activities.…
Added 6 mins ago
UO
Coordinator for Undergraduate Programs
University of Colorado Denver
Boulder, CO
- $50,000 to $55,000 USD / year
Plan all logistics and travel for the DLF leadership retreat, which takes place during the fall semester. Take the lead in securing contracts and obtaining necessary campus and college…
Added 6 mins ago
IP
HSE Manager
Integrated Power Ser
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- $40,123 USD / year
…working environment. Ultimately, this position provides HSE data and recommendations to the leadership team. Responsibilities…
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HR IT Program Manager
University of Colorado Denver
Boulder, CO
- $109,000 to $119,000 USD / year
…management, and operational oversight for HR technology services, data analytics, reporting, and application support functions across the Human Resources…
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Electric Motor Winder
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- $40,123 USD / year
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UO
Research Instructor
University of Colorado Denver
Aurora, CO
- $90,000 to $105,000 USD / year
Lead analysis and integration of PhIP-Seq, CYTOF, affinity-based and mass-spectrometry proteomics, clinical data, and externally analyzed WGS results.
Added 6 mins ago
UO
Senior Systems Engineering / Deputy Project Systems Engineer
University of Colorado Denver
Boulder, CO
- $120,416 to $189,585 USD / year
As the Deputy Project Systems Engineer, you will work closely with the Lead Project Systems Engineer and payload teams to implement high-heritage LASP payload systems in a rapid concurrent…
Added 6 mins ago
UO
Crisis Counseling Manager
University of Colorado Denver
Denver, CO
- $84,206 to $93,070 USD / year
Crisis Counseling ManagerWhat you will do:* Lead and coordinate the Counseling Center's crisis services program, including policy and procedure development, service design, workflow…
Added 6 mins ago
UO
Senior Data and Business Analyst
University of Colorado Denver
Boulder, CO
- $105,000 to $118,000 USD / year
Lead and coordinate the annual College merit allocation process for all employee groups, including data validation, allocation calculations, reporting, communications, and implementation…
Added 6 mins ago
UO
Assistant Director of Clinical Simulation
University of Colorado Denver
Aurora, CO
- $105,000 to $125,000 USD / year
Analyze learner, faculty, and program evaluation data to guide operational and educational improvements.
Added 6 mins ago
UO
Community Safety Official (CSO) Supervisor (Tech III)
University of Colorado Denver
Boulder, CO
- $58,000 to $64,000 USD / year
…of our community. Our values are expected of all Buffs and lead our actions in the classroom, on campus and in our community. At CU Boulder, we commit to building a more diverse and…
Added 6 mins ago
UO
Recycling Collections Crew
University of Colorado Denver
Boulder, CO
- $34,986 USD / year
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UO
Senior FPGA Development Engineer
University of Colorado Denver
Boulder, CO
- $34,986 USD / year
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Added 6 mins ago
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Managing Partner, IT Strategy, Healthcare (Provider Focused)
Gartner, Inc.
Denver, CO
- $220,000 to $275,000 USD / year
Ability to lead AI initiatives based on solid understanding of AI governance, risk, data, change management, value realization, considerations.
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UO
Open Rank- Assistant, Associate, Professor
University of Colorado Denver
Aurora, CO
- $145,000 to $147,464 USD / year
…Institute, and other campus units focused on translation of data, models, and methods to practice. The ideal candidate will seek to lead studies that close the loop from lab to clinical…
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UO
Open Rank Clinical Data Coordinator (Entry - Senior)
University of Colorado Denver
Aurora, CO
- $49,899 to $66,865 USD / year
This Clinical Data Coordinator position is unique in that it is part of a pilot program for a campus-wide initiative to better harness clinical data. The position is funded for one (1) year…
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RC
Field Project Controls Manager
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Denver, CO
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Added 6 mins ago
UO
Coordinator for Student Engagement
University of Colorado Denver
Boulder, CO
- $34,986 USD / year
…organizations and creates opportunities for students to connect, lead, and grow throughout their college experience. The Center for Student Involvement is committed to creating inclusive…
Added 12 mins ago
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Professional Land Surveyor (PLS)
GPAC
Los Angeles, CA
- $80,000 to $100,000 USD / year
Enter, compute, and verify field data using CAD software to ensure accuracy.
Added 14 mins ago
Release Train Engineer
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Added 18 mins ago
IPDES Compliance Officer - Analyst 3
Idaho Division of Human Resources
Pocatello, ID
Provide timely updates and status reports to the IPDES Compliance, Inspection, and Enforcement Lead.
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Boise, ID

Jobgether

Director, Client Services

Remote, United States

$90,000 to $130,000 USD / year

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Job details

Pay: $90,000 to $130,000 USD / year
Experience: At least 7 years of progressive experience in client services or customer service, including 3 or more years in a director-level or senior management position.
Posting language: English
Posted: Nov 2, 2026

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Client Services based in the United States.

The Director, Client Services will lead the strategy, people, and operational performance of client support across background screening and drug and occupational health screening services. This senior leadership role is responsible for delivering consistently accurate, timely, and professional client experiences across phone and ticket-based support channels. You will oversee service operations, staffing models, key account relationships, and complex escalations while building a high-performing, client-focused team. Working closely with Compliance, Legal, Operations, Product, and Customer Success, you will ensure that client needs inform business priorities and continuous improvement. You will use service metrics and client feedback to strengthen quality, efficiency, and retention. This remote opportunity offers the chance to shape a critical client-facing function within a regulated services environment. Accountabilities

In this role, you will take ownership of client services delivery across both screening service lines, ensuring operational excellence, strong team performance, regulatory alignment, and lasting client relationships. Your responsibilities will include:

• Lead client services operations across Background Screening and Drug/Occupational Health Screening, ensuring turnaround times, accuracy, and service quality consistently meet established standards.

• Define and maintain service standards, escalation procedures, and support playbooks tailored to screening services.

• Own departmental staffing plans, shift schedules, and coverage models for phone and ticket-based support.

• Recruit, lead, coach, and develop teams across all levels, including Tier 1 and Tier 2 support, team leads, and managers.

• Establish measurable performance expectations, KPIs, career development paths, and regular feedback processes to build a high-accountability, client-first culture.

• Oversee Zendesk ticket queues and service-level agreements, ensuring timely resolutions and effective escalation across support tiers.

• Manage phone support through the uJET contact center platform, monitoring call volumes, wait times, coverage, and service levels.

• Act as the senior escalation point for complex client issues involving screening results, compliance questions, service failures, and SLA breaches.

• Manage strategic and key account relationships across both service lines, including regular business reviews and ongoing client engagement.

• Ensure escalations are handled professionally, properly documented, and followed by root cause analysis and corrective action.

• Partner with Compliance and Legal to ensure client-facing processes and communications comply with the Fair Credit Reporting Act (FCRA) and other applicable regulations.

• Represent the voice of the client internally, working with Operations to identify and implement improvements to the overall experience.

• Collaborate with Customer Success to support smooth transitions from onboarding to ongoing service delivery, and work with Product to communicate recurring client pain points and inform product priorities.

• Monitor and report on service KPIs, including ticket resolution times, call performance, CSAT/NPS, order accuracy, and client retention or churn.

• Analyze client feedback, ticket trends, and call data to identify recurring issues, improve processes, and increase operational efficiency.

• Establish consistent reporting practices that provide leadership with clear visibility into service performance and client health.

• Maintain service documentation and FAQs to support accurate, consistent responses across the team.

Key priorities within the first six months:

• Establish and consistently monitor service KPIs across both screening service lines.

• Ensure Zendesk tickets are resolved accurately and within expected timeframes, with clear escalation processes in place.

• Optimize uJET phone coverage and regularly monitor call metrics and service levels.

• Build a well-led client services team with clear expectations and a strong culture of accountability and client focus.

• Actively manage key account relationships, schedule business reviews, and ensure complex escalations are handled effectively.

• Implement a consistent KPI reporting cadence that supports informed leadership decisions.

Requirements

The ideal candidate is an experienced client services leader who combines operational expertise, people management capabilities, and a strong understanding of client relationships in compliance-driven environments. You should bring:

• At least 7 years of progressive experience in client services or customer service, including 3 or more years in a director-level or senior management position.

• Demonstrated experience managing support operations across ticketing platforms such as Zendesk and contact center platforms such as uJET or equivalent solutions.

• Proven ability to lead, develop, and hold teams accountable at multiple organizational levels, from frontline support representatives to team leads and managers.

• Strong analytical capabilities and experience monitoring and improving service KPIs, including CSAT/NPS and client retention.

• Experience managing strategic client accounts and serving as a senior escalation point for complex customer issues.

• Familiarity with FCRA requirements and the compliance considerations involved in background screening and drug testing communications.

• Excellent written and verbal communication skills, including the ability to present to senior leadership and build credibility with strategic clients.

• Strong cross-functional collaboration and influencing skills, particularly when working with Product, Operations, Compliance, and Customer Success teams.

Preferred qualifications:

• Experience in background screening, drug screening, occupational health, or a closely related regulated services environment.

• Experience designing or transforming client service playbooks, escalation frameworks, and staffing or scheduling models.

• Familiarity with Professional Background Screening Association (PBSA) accreditation standards and their impact on client-facing operations.

• Bachelor's degree in Business, Operations, or a related field, or equivalent professional experience.

Remote work requirements:

• Reliable and secure high-speed internet connection, preferably cable or fiber, with minimum recommended speeds of 75 Mbps download and 10 Mbps upload.

• Dedicated home office space that is quiet and free from distractions, with a reliable wireless or wired Ethernet connection.

• Valid physical residential address; P.O. boxes are not accepted.

• Ability and willingness to communicate and collaborate with colleagues through chat and webcam.

• Candidates must be located in one of the following eligible US states: Alabama, California, Colorado, Florida, Georgia, Illinois, Indiana, Kentucky, Louisiana, Minnesota, Missouri, Montana, Nevada, New Jersey, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, or Virginia.

• Applicants must already be authorized to work in the United States, as H-1B visa sponsorship is not available.

Benefits

• Annual salary: $90,000–$130,000, depending on experience, qualifications, and other job-related factors.

• Paid healthcare insurance premiums.

• Low-cost dental and vision insurance.

• Company-paid basic life insurance and short-term disability coverage.

• Employee assistance program.

• 401(k) retirement plan with company matching contributions of up to 4%.

• Paid time off.

• Nine company-paid holidays.

• Two additional paid days off for volunteer activities.

• Learning and development opportunities.

• Eligibility for the employee referral program.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Work as a team
Regulatory compliance
Process improvement
Zendesk
Root cause analysis
Reporting
Improve business processes
Leadership
Documentation
Monitor customer service
Customer service
Communication skills
Collaboration
Scheduling
Cooperate with colleagues

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