Jobs in the United States

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Added just now
Store Manager
Dollar Tree
Detroit, MI
Foster the growth and development of associates through training on operations and merchandising while coaching and correcting when appropriate
Added just now
Store Manager
Dollar Tree
St. Charles, MO
· Foster the growth and development of associates through training on operations and merchandising while coaching and correcting when appropriate
Added 1 min ago
SA
Supervisor Ramp - SNA
Southwest Airlines Co.
United States
- $36 to $37.5 USD / hour
…scheduling, training, and daily reports. They work with other Airport Operations Teams to solve problems and share updates. This role is great for someone who enjoys leading People and…
Added 1 min ago
VH
Lead Clinical Laboratory Scientist
Veterans Health Administration
Houston, TX
- $120,498 to $156,651 USD / year
Maintains and monitors supplies and stock levels. Requests replacement supplies as needed to ensure Evening Core Lab Section. operations.
Added 1 min ago
DO
UNIT PROGRAM COORDINATOR
Department of the Air Force
Hurlburt Field, FL
- $50,460 to $65,599 USD / year
…as cybersecurity Liaison (CL), Government Travel Card (GTC) program, Defense Travel Systems (DTS) administrator, drug demand program, Automated Data Processing Equipment (APDE) accounts,…
Added 1 min ago
NS
MANAGER
Naval Sea Systems Command
Crane, IN
- $125,776 to $192,331 USD / year
…initiatives within the Division, providing leadership on the development, implementation, and sustainment of projects and strategies. | You will manage customer relations, lead programmatic…
Added 1 min ago
SS
Head of Hearings Hub B, C, D, and E
Social Security Administration
Location Negotiable After Selection
- $151,661 to $228,000 USD / year
Directing the development and justification of the hub's budget, ensuring that fiscal resources are aligned with the operational needs and priorities of the hearings program.
Added 1 min ago
NP
Supervisory Park Ranger (Interpretation)
National Park Service
Tumacacori, AZ
- $76,095 to $98,928 USD / year
Responsible for the development and management of the interpretation and education program's budget utilizing the NPS financial management programs.
Added 1 min ago
FA
Executive Director, Office of Multiple Award Schedules
Federal Acquisition Service
Washington, DC
- $151,661 to $209,600 USD / year
…executing the Ofﬁce of MAS of the Office of Acquisition Solutions Development (ASD/CREATE), which covers a wide variety of products, services and solutions required by Federal, State and…
Added 1 min ago
PA
SAFETY AND OCCUPATIONAL HEALTH MANAGER
Pacific Air Forces
Hickam AFB, HI
- $131,310 to $170,708 USD / year
…US Forces Japan and Korea). Responsible for cradle-to-grave development and management of the complete PACAF Safety Theater Security Cooperation and Engagements program. Facilitates and…
Added 1 min ago
UP
TRAINING SPEC (PAINTING/BLASTING)
U.S. Pacific Fleet
Bremerton, WA
- $69,373 to $109,122 USD / year
This announcement is for an Upward Mobility Program position.
Added 1 min ago
VH
Time & Leave Clerk
Veterans Health Administration
Mather AFB, CA
- $45,155 to $58,702 USD / year
Added 1 min ago
VH
Licensed Practical Nurse
Veterans Health Administration
Alexandria, LA
- $45,663 to $71,678 USD / year
Understands and carries out program regulations and care plan objectives, ensuring all tasks align with safety standards, unit guidelines, and regulatory expectations.
Added 1 min ago
CA
Budget Analyst
Customs and Border Protection
Washington, DC
- $143,913 to $187,093 USD / year
This position is responsible for implementing, coordinating and overseeing significant budget program segments and functions for Operations Support, Mission Support, International Support,…
Added 1 min ago
DF
IT CYBERSECURITY SPECIALIST (SYSANALYSIS)
Defense Finance and Accounting Service
Columbus, OH · Indianapolis, IN
- $90,341 to $121,422 USD / year
…accounting systems based on customers' business processes and operations; evaluating and advising management on the feasibility of proposed new systems and development projects; and…
Added 1 min ago
NS
SUPERVISORY ADMINISTRATIVE/TECHNICAL SPECIALIST
Naval Sea Systems Command
Crane, IN
- $106,437 to $163,514 USD / year
…milestones and deliverables to improve efficiency and execution of program operations for an…
Added 1 min ago
VH
Lead Medical Support Assistant
Veterans Health Administration
Worcester, MA
- $59,314 to $77,110 USD / year
Additional duties or tasks may be assigned by the supervisor to ensure efficient daily operations.
Added 1 min ago
VH
Advanced Medical Support Assistant
Veterans Health Administration
Tuskegee, AL
- $45,967 to $59,757 USD / year
The employee serves as an Advanced Medical Support Assistant (AMSA) in the VA Care in the Community program at the Central Alabama Veterans Health Care System in Tuskegee, AL. The employee…
Added 1 min ago
DF
IT CYBERSECURITY SPECIALIST (INFOSEC)
Defense Finance and Accounting Service
Columbus, OH · Cleveland, OH · Indianapolis, IN
- $75,374 to $101,375 USD / year
…information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or…
Added 1 min ago
GS
Physical Scientist
Geological Survey
Reston, VA
- $85,447 to $133,142 USD / year
…mineral policies, investment climate, and laws affecting mineral development and…
Added 1 min ago
DI
TELECOMMUNICATIONS MANAGER
Defense Information Systems Agency
Fort Meade, MD
- $169,279 to $197,200 USD / year
…elements. | Provides costing, technical, and security input for program planning, decision-making, and installation. | Directs branch employees in the development of program and supporting…
Added 1 min ago
DF
IT SPECIALIST (APPSW)
Defense Finance and Accounting Service
Whitehall, OH · Cleveland, OH · Indianapolis, IN
- $90,341 to $121,502 USD / year
…system changes based on customer requirements, including coding program modules in various programming languages. | Suggests technically feasible approaches to projects and makes…
Added 3 mins ago
Technical Program Manager, Cross-Product Execution and Model Feedback Operations, DeepMind
DeepMind
Mountain View, CA · San Bruno, CA · San Francisco, CA
Experience in technical program management, cross-functional collaboration, and software development.
Added 3 mins ago
Technical Program Manager, Risk Analysis Insights, SPARC Portfolio, Data Center Infrastructure
Google
Reston, VA
5 years of experience in technical program management or risk management within data center infrastructure, operations, or physical security environments.
Added 3 mins ago
Product Manager, Agentic Governance Capabilities
Google
Austin, TX · Boulder, CO · Chicago, IL
To achieve this, we are building agentic capabilities to scale our operations, shift risk detection left, and streamline release clearance. You will help lead the transition from…

Jobgether

Director, Call Center Operations

Remote, United States

$111,600 to $199,300 USD / year

Apply About employer

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Job details

Pay: $111,600 to $199,300 USD / year
Experience: At least 10 years of progressively responsible leadership experience in customer care, contact center operations, customer experience, or shared services.
Posting language: English
Posted: Nov 3, 2026

Original job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Director, Call Center Operations based in the United States.

As the Director of Call Center Operations, you will lead the strategy, performance, and transformation of enterprise-wide customer care operations across a diverse portfolio of brands. You will define the operating model, workforce strategy, vendor management approach, and long-term roadmap to deliver exceptional customer experiences while improving operational efficiency. Overseeing internal teams, outsourced partners, and digital service channels, you will establish consistent performance standards and drive measurable business results. You will also spearhead the modernization of customer service through innovative technologies, automation, advanced analytics, and AI-powered solutions. Working closely with senior leadership and cross-functional teams, you will balance enterprise-wide objectives with individual brand requirements. This is an exciting opportunity for an experienced executive to shape large-scale customer care operations, lead organizational transformation, and build a high-performing, customer-focused culture.

Accountabilities:

Enterprise Strategy and Leadership:
Develop and execute the enterprise-wide customer care strategy, target operating model, and multi-year transformation roadmap.
Establish clear accountability for customer experience, service quality, operational performance, workforce productivity, and financial results.
Align brand leadership and cross-functional stakeholders around common operational objectives while addressing individual brand requirements.
Lead, mentor, and develop a high-performing customer care organization, fostering accountability, continuous improvement, and customer-centricity.
Operational Performance and Workforce Management:
Oversee end-to-end customer care performance across internal teams, outsourced service providers, and digital communication channels.
Establish standardized KPIs, executive performance dashboards, and regular operational review processes across all business units.
Lead workforce planning, demand forecasting, capacity management, scheduling, and performance optimization to meet service and productivity targets.
Drive continuous improvements in customer satisfaction, service levels, first-contact resolution, quality assurance, agent productivity, and cost-to-serve.
Translate operational data and performance trends into actionable insights, recommendations, and strategic decisions for senior leadership.
Vendor and Outsourcing Management:
Define the enterprise sourcing strategy and optimize the balance between internal operations, outsourced services, and automated customer interactions.
Oversee business process outsourcing (BPO) partnerships, including vendor governance, service-level agreements, commercial performance, and accountability.
Lead quarterly business reviews, performance improvement initiatives, and corrective action plans with third-party providers.
Collaborate with Procurement, Legal, Finance, and Technology teams on vendor selection, contract negotiations, renewals, and value realization.
Technology, Transformation, and Governance:
Lead customer care modernization initiatives involving contact center consolidation, technology upgrades, automation, advanced analytics, and AI-enabled service delivery.
Drive the implementation of virtual agents, agent-assist technologies, intelligent call routing, automated quality assurance, self-service capabilities, and knowledge management solutions.
Partner with Technology and Digital teams to establish the enterprise technology roadmap across Contact Center as a Service (CCaaS), CRM, workforce management, and quality management platforms.
Develop business cases, implementation strategies, and adoption plans that deliver measurable improvements in customer experience, agent effectiveness, and operating costs.
Ensure automation and technology initiatives maintain service quality, brand consistency, and customer trust.
Establish enterprise policies, standard operating procedures, quality standards, knowledge management practices, and change-control processes.
Ensure compliance with applicable privacy, regulatory, contractual, and internal requirements.
Act as the senior escalation point for significant customer service, operational, and vendor-related issues.
Provide executive-level reporting on operational performance, business risks, transformation progress, and realized benefits.

Requirements:

Bachelor's degree in Business, Operations, Customer Experience, or a related discipline.
At least 10 years of progressively responsible leadership experience in customer care, contact center operations, customer experience, or shared services.
Demonstrated success leading complex, multi-site, multi-brand, or enterprise-scale service operations.
Proven experience managing BPO partners, vendor relationships, and large outsourced service operations.
Strong understanding of workforce management, demand forecasting, quality assurance, performance analytics, and contact center financial models.
Experience leading large-scale operating model transformations, process optimization initiatives, technology modernization, and organizational change.
Familiarity with contact center technologies and platforms, including CCaaS, CRM, workforce management, quality management, and AI-enabled customer service solutions.
Strong financial and analytical capabilities, including business case development, budgeting, benefits tracking, and cost-to-serve optimization.
Excellent executive communication, stakeholder management, and influencing skills, with the ability to build alignment and drive decisions within complex, matrixed organizations.
Strategic thinking and strong leadership capabilities, combined with a hands-on, results-oriented approach.
Willingness to travel as required, with specific travel expectations to be determined.

Preferred qualifications:

Experience establishing, scaling, or consolidating enterprise customer care or shared services organizations.
Familiarity with omnichannel customer service environments covering voice, email, live chat, SMS, and digital self-service.
Previous experience in franchised businesses, multi-unit operations, retail, automotive services, or consumer-facing industries.
An advanced degree in a relevant field or professional certifications related to operations, customer experience, or contact center management.

Benefits:

Annual salary: $111,600–$199,300 USD, depending on location, relevant experience, knowledge, and skills.
Additional compensation: Potential eligibility for performance-based bonuses, commissions, or other incentives, depending on the position.
Healthcare and wellness: Access to a range of health and wellness benefits.
Paid time off: Paid vacation and holiday benefits.
Flexible work arrangements: Remote position available within the United States.
Financial flexibility: Access to the myFlexPay program, allowing employees to receive up to 50% of their earned wages at any time.
Career development: Opportunity to lead enterprise-wide initiatives and contribute to strategic business transformation.
Leadership impact: Play a central role in shaping customer experience, operational excellence, and organizational growth across multiple brands.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Customer service
Vendor management
Leadership
Customer experience
Process improvement
Communication skills
Forecasting
Scheduling
Quality assurance
Business processes
Procurement
Call routing
Quality assurance procedures
Reporting
Develop business case
Budget management
Stakeholder management

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