Jobs in the United States

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Added 2 mins ago
AT - Director of Strategic Accounts
Ancora Education
Remote, United States
…division revenue and points of presence through both successful program deployments and expansion activities. This role requires a highly motivated individual with excellent leadership,…
Added 4 mins ago
Account Executive, Upgrades
Steer
Remote, United States
As an Account Executive on our customer expansion team, you’ll help existing Steer customers get more value from our platform. This is a full-cycle sales role: you’ll identify opportunities…
Added 4 mins ago
IC
Receptionist
ISS Conversational ATS
STAMFORD, CT
- $24 to $26 USD / hour
…and disability insurance, as well as a comprehensive leave program based on employment status. The hourly pay range for this position is $24.00 - $26.00 per…
Added 4 mins ago
IT Project Manager - Finance
FARMER MAC
Washington, DC
Farmer Mac is seeking an experienced IT Project Manager to lead complex technology projects from initiation through delivery. In addition to managing projects, the successful candidate will…
Added 4 mins ago
Product Engineer
Epiroc Industrial Tools and Attachments
Two Harbors, MN
…guidelines. All employment is continued on that basis. No supervisor, manager or executive of the company, other than the General Manager in a signed writing, has any authority to alter the…
Added 4 mins ago
Sr. Manager, Health Outcomes Accreditation
CVS Health
Remote, United States
…across health plan populations. Responsible for the design, development, implementation, and ongoing evaluation of accreditation strategies, readiness activities, gap assessments,…
Added 4 mins ago
Sr. Engineering Program Director, Quality Strategy & Investigation Excellence
Medtronic
Mounds View, MN
…investigation methodology, Quality Reliability Engineering capability development, advanced analytical approaches, and critical quality event support. You will partner across a global…
Added 4 mins ago
Senior Pursuit Specialist - Architecture
HDR
Omaha, NE · Phoenix, AZ · Los Angeles, CA · San Francisco, CA · Atlanta, GA · Tampa, FL · Dallas, TX · Denver, CO · Sacramento, CA · Chicago, IL
…write beautiful documents or presentations, act as a knowledge manager, and most importantly, work with a nationally focused, like-minded team who love what they do. Working collaboratively…
Added 5 mins ago
Summer 2027 Consumer Finance Internship
Huntington National Bank
Minnetonka, MN
Rising seniors (Winter 2027 or Spring 2028 grads) may participate in the Enterprise Internship Program, an 11-week, role-aligned experience where students work directly with a manager and…
Added 5 mins ago
Field Sales Manager
Arrow Electronics
Eden Prairie, MN
Drive supplier-program execution and partner growth by partnering with supplier management teams to help define performance KPIs, then translating those KPIs in
Added 5 mins ago
Private Equity Mergers & Acquisitions Strategy & Diligence Manager
Deloitte
Minneapolis, MN
As a Manager, you will manage and deliver small complex strategic engagements or parts of larger engagements that help our clients unlock value through inorganic growth and value creation.…
Added 5 mins ago
M&A I&D IT Manager
Deloitte
Minneapolis, MN
Deloitte is seeking an M&A IT Manager to join our M&A Integration & Divestiture (I&D) team within our broader Strategy & Transactions practice. In this role, you will support clients…
Added 5 mins ago
M&A Product Tech Diligence Architect, Manager
Deloitte
Minneapolis, MN
Present findings and recommendations to senior stakeholders, including private equity investors, corporate development teams, CTOs, CIOs, and executive sponsors
Added 5 mins ago
Agentic AI Engineer, Senior
Deloitte
Minneapolis, MN
Managing day-to-day interactions with executive clients, stakeholders, and sponsors
Added 5 mins ago
Lead Forward Deployed Engineer, ServiceNow
Deloitte
Minneapolis, MN
Represent Deloitte's FDE capability in client pursuits, executive briefings, and platform partner engagements-contributing to pipeline development and deal shaping.
Added 5 mins ago
M&A Human Capital Diligence Manager
Deloitte
Minneapolis, MN
…broader Strategy & Transactions practice. Being a Deloitte Manager in Human Capital Diligence means playing a critical role in helping our clients achieve their Human Resources (HR) M&A…
Added 6 mins ago
Senior Data Strategy Project Manager
U.S. Bank
Minneapolis, MN
The Senior Data Strategy Project Manager is a hands-on, execution-focused professional who blends data strategy analysis with disciplined program management and strategic ownership-building…
Added 6 mins ago
Senior Product Manager - Omni-Commerce Payments
U.S. Bank
Minneapolis, MN
…omni-commerce payments experience. This includes creating buy-in up to executive level, crafting roadmaps & OKRs, and navigating…
Added 8 mins ago
Senior Pursuit Specialist - Architecture
HDR
Omaha, NE · Phoenix, AZ · Los Angeles, CA · San Francisco, CA · Atlanta, GA · Tampa, FL · Dallas, TX · Denver, CO · Sacramento, CA · Chicago, IL
…write beautiful documents or presentations, act as a knowledge manager, and most importantly, work with a nationally focused, like-minded team who love what they do. Working collaboratively…
Added 11 mins ago
PT Exterior Porter (Sat-Sun 3PM-10PM)
Comstock
Reston, VA
Completes daily cleaning and janitorial tasks as assigned by the Senior Operations Manager, Janitorial.
Added 11 mins ago
Technical Program Manager Lead, Google Search Observability and Reliability
Google
Mountain View, CA · Chicago, IL
…unique engineering challenges we face daily. As a Technical Program Manager at Google, you lead complex, multi-disciplinary engineering projects using your engineering expertise. You plan…
Added 13 mins ago
Senior Manager NP Oncology Infusion Center
Team Member Services
United States
The Advanced Registered Nurse Practitioner- Infusion Sr Manager (ARNP-SrM) provides direct management and overall leadership and direction to the ARNP/PA Infusion staff. Assist in providing…
Added 14 mins ago
Principal Technical Program Manager - Graphite Payments
JPMC page
Palo Alto, CA · Tampa, FL · Jersey City, NJ
As a Principal Technical Program Manager within Commercial and Investment Bank Payments Technology team, you will lead end-to-end programs that span multiple business areas and regions. You…
Added 14 mins ago
Director - Transportation (Bridge Inspection)
LJA 2025
Houston, TX · Austin, TX · San Antonio, TX · Dallas, TX
…for leading and shaping the growth of LJA’s Bridge Inspection Program. You will collaborate with a team of professionals to support business development, marketing, and the strategic…
Added 16 mins ago
JL
Sr. Project Manager (technical), Data Centers
Jones Lang LaSalle
Colorado Springs, CO
- $128,590 to $180,000 USD / year
Lead the end-to-end delivery of the program's complex, high-value, and high-profile mission-critical and data-center infrastructure projects. This is a senior project management role for…

Jobgether

Digital Program Manager

Remote, United States

$120,000 to $140,000 USD / year

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Job details

Pay: $120,000 to $140,000 USD / year
Posting language: English
Posted: Oct 30, 2026

Original job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Digital Program Manager based in the United States.

As a Digital Program Manager, you will lead the development and execution of scalable digital customer experiences, helping organizations improve engagement, adoption, retention, and long-term customer value. You will own automated customer journeys across the entire lifecycle, from onboarding and product adoption to renewals and expansion readiness. Working closely with Customer Success, Marketing, Revenue Operations, Product, Support, and Sales teams, you will identify customer journey challenges and transform them into effective digital solutions. You will leverage automation, data analytics, and emerging AI technologies to streamline processes and deliver personalized customer interactions at scale. This role combines strategic thinking, hands-on program execution, and innovation, with significant influence across the broader Customer Success organization. It is an exciting opportunity to shape the future of digital customer success within a fast-growing cloud technology environment.

Accountabilities:

Digital Customer Journey Management: Own and continuously improve the end-to-end digital customer experience, covering onboarding, adoption, value realization, renewals, and expansion readiness. Design, launch, monitor, and optimize automated customer journeys and lifecycle programs.
Automated Journey Development: Build automated workflows, customer engagement plays, triggers, and handoffs that ensure the right Customer Account Manager (CAM) or Technical Account Manager (TAM) becomes involved at the appropriate moment, based on customer health, renewal risks, expansion opportunities, escalations, and other engagement signals.
Customer Experience Optimization: Implement existing and future customer journey strategies while identifying friction points through customer feedback, operational data, and internal stakeholder insights. Develop solutions that deliver consistent customer experiences across all Customer Success teams.
Internal Consulting & Discovery: Partner with Customer Success teams to understand operational challenges through ticket analysis, stakeholder interviews, and data reviews. Identify repetitive manual activities, inconsistent processes, and opportunities to improve efficiency and customer satisfaction.
Automation & Process Improvement: Translate identified challenges into practical solutions using automation, intelligent triggers, and AI-powered workflows. Develop reusable programs and tools that enable Customer Success teams to improve service delivery and recover valuable operational capacity.
Agentic AI Implementation: Lead the evolution from traditional automated workflows toward adaptive, AI-driven customer journeys, including personalized onboarding experiences and automated Executive Business Review (EBR) and Technical Value Review (TVR) summaries.
AI Enablement & Governance: Equip CAMs and TAMs with AI-generated insights and actionable recommendations. Evaluate relevant technologies, manage pilot programs, and establish appropriate guidelines to ensure AI-generated communications remain accurate, consistent with brand standards, and appropriately escalated to human team members when needed.
Cross-Functional Program Management: Manage initiatives from discovery through implementation and continuous improvement, including defining project scope, developing timelines, prioritizing deliverables, managing dependencies, and maintaining visibility into roadmaps and progress.
Stakeholder Collaboration: Work closely with Marketing on customer lifecycle communications, Revenue Operations on segmentation and performance metrics, Product on telemetry and in-app messaging, Support on customer ticket signals, and Sales on expansion opportunities.
Data-Driven Performance Management: Measure the effectiveness of digital customer programs by connecting individual initiatives to key business outcomes, including Net Revenue Retention (NRR), product adoption, and customer risk reduction. Conduct experiments, analyze results, and communicate performance insights across the organization.
Continuous Improvement & Innovation: Identify emerging opportunities to enhance customer engagement through new technologies, scalable processes, and AI-driven solutions. Share best practices and promote continuous improvement throughout the Customer Success organization.

Requirements:

At least 5 years of professional experience in digital customer success, lifecycle marketing, customer adoption, Customer Success Operations, or program management within a scaled customer environment.
Demonstrated experience leading cross-functional programs from initial discovery and planning through implementation, launch, and optimization.
Proven ability to influence stakeholders and coordinate teams without direct managerial authority.
Strong consultative skills, including the ability to conduct discovery sessions, facilitate collaborative workshops, gather stakeholder feedback, and translate findings into actionable priorities.
Hands-on experience with Customer Success platforms, marketing automation tools, or CRM systems, including the ability to design, configure, and manage automated customer journeys.
Practical experience with AI agents and Large Language Model (LLM)-based workflows, or a strong interest in developing expertise in these technologies.
Sound judgment in determining where AI-powered automation can improve customer experiences and where human intervention remains essential.
Strong analytical capabilities and data fluency, including experience using product telemetry, customer health scores, segmentation, and attribution data to guide decisions and measure program effectiveness.
Excellent project management skills, with the ability to prioritize competing initiatives, manage risks and dependencies, and maintain clear visibility into project progress.
Strong written and verbal communication skills, with the ability to adapt messaging to different audiences, from customer-facing teams to senior executives.
A proactive builder mentality, with the ability to work independently, navigate ambiguity, and develop structured solutions in a fast-paced environment.
Preferred Qualifications:
Experience in B2B SaaS, cloud technology, or the Microsoft and Managed Service Provider (MSP) ecosystem.
Previous experience working in Partner Success or Customer Support Operations.
Hands-on experience with no-code or low-code AI agent development platforms.
Familiarity with prompt engineering and designing LLM-powered workflows.
Experience developing scalable customer engagement strategies and lifecycle automation programs.

Benefits:

Competitive Compensation: Annual base salary ranging from $120,000 to $140,000, complemented by an incentive plan.
Stock Options: Opportunity to participate in the company's equity program.
Health & Welfare Benefits: Access to comprehensive health and welfare insurance plans.
Life & Disability Coverage: Insurance plans designed to provide additional financial protection.
Retirement Benefits: Access to a company retirement savings plan.
Flexible Paid Time Off: Unlimited flexible PTO to support work-life balance and personal commitments.
Birthday Leave: Enjoy your birthday off as an additional employee perk.
Remote Work: Fully remote position based in the United States.
Collaborative Culture: Join an innovative, collaborative, and fast-moving team that values creativity, ownership, and continuous learning.
Professional Development: Opportunity to work with emerging AI technologies, automation platforms, and modern cloud solutions while contributing to the evolution of digital customer success.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Sales
Data analysis
Customer experience
Onboarding
Customer service
Process improvement
Program management
Prioritization
Performance management
Project management
Communication skills
Work independently

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