Jobs in the United States

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Added 2 mins ago
Product Solutions - Implementation Manager
Sweed
Remote, United States
- Building the future. Turn what you learn into automations, process improvements and product feedback that make the whole system smarter and the customer experience seamless.
Added 3 mins ago
Junior Contract Specialist
City of New York
New York City, NY
1. A baccalaureate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization,…
Added 5 mins ago
Project Engineer
CRH
Louisville, NE
Understands contract requirements and negotiation, building code requirements, construction inspection procedures, process area methods, and plant electrical requirements.
Added 9 mins ago
JM
Division Project Engineering Manager
Johns Manville
Denver, CO
- $147,400 to $202,600 USD / year
The purpose of the Division Project Engineering Manager’s role is to work closely with business leadership, operations, engineering, finance, marketing and product development, sales, and…
Added 10 mins ago
Staff UX Program Manager, Search UX App Foundations
Google
New York, NY · Mountain View, CA · San Francisco, CA
…projects by increasing communication, streamlining the UX design process, and fostering a culture of user-centered development. You will join our multi-disciplinary UX team, collaborating…
Added 14 mins ago
LA
Quality Manager
Laepple Automotive US Inc
Detroit, MI
- $110,000 to $140,000 USD / year
…in the industry. We are seeking a results-oriented Quality Manager responsible for leading, developing, and executing LAEPPLE’s quality strategy within a Class A manufacturing environment.…
Added 31 mins ago
J
Senior Manager, Customer Experience
Jobgether
Remote, United States
- $145,000 to $190,000 USD / year
We are seeking an experienced Senior Manager, Customer Experience to lead and scale a customer support organization within a fast-growing fintech environment. In this strategic leadership…
Added 31 mins ago
J
Senior Engineer, Partner Integrations Platform
Jobgether
Remote, United States
- $145,000 to $160,000 USD / year
…partner ecosystem. You will leverage modern technologies and engineering practices to manage complex datasets, ensure data integrity and deliver scalable backend solutions. Working closely…
Added 31 mins ago
Product Manager, Trust, Risk & Platform
Jobgether
Remote, United States
We are seeking an experienced Product Manager to drive the development of innovative products and platform capabilities that strengthen customer trust, mitigate risk, and improve…
Added 31 mins ago
J
Growth Marketing (Sr Manager - Sr Director)
Jobgether
Remote, United States
- $150,000 to $225,000 USD / year
…steps. Our partner is looking for a Growth Marketing (Senior Manager – Senior Director) based in the United…
Added 31 mins ago
Engineering Manager, Trading Platform
Jobgether
Remote, United States
…applications and next steps. Our partner is looking for an Engineering Manager, Trading Platform based in the United…
Added 32 mins ago
EC
Finance Manager
Eaton Corporation
Jonesville, SC
- $130,000 to $190,000 USD / year
Eaton’s ES AMER ESS division is currently seeking a Finance Manager.
Added 32 mins ago
Customer Service Representative (CSR)
Butler America
Simpsonville, SC
Reporting to the Customer Service Manager, the Customer Service Representative will serve as liaison between internal sales, supply chain logistics, quality, production and external…
Added 33 mins ago
EC
Early Career Internship Program: Information Technology
Eaton Corporation
Greenwood, SC · Sumter, SC
- $22.15 to $37.5 USD / hour
Working with manufacturing, engineering, supply chain, quality and IT to map an end-to-end business process and the supporting data and systems
Added 33 mins ago
EC
Early Career Leadership Development Program: Information Technology
Eaton Corporation
Greenwood, SC · Sumter, SC
- $82,000 USD / year
In our Information Technology Program: You’ll work on high-impact functional projects, connecting people, process, data, AI and systems so operations move faster, decisions improve and…
Added 33 mins ago
Field Sales Manager
Arrow Electronics
Florence, SC
Responsible for driving strategy and delivering results: Makes recommendations to General Manager/ Sales Director on strategy and customer plans. Through data analysis and past experience…
Added 33 mins ago
Legal Analyst, Contracts
Indeed
Charleston, SC
…escalate specialized, ambiguous, or high-risk matters to your manager or attorneys. A key focus of the role is maintaining accurate data and excellent ticket hygiene while identifying…
Added 33 mins ago
Lead Program Manager
GE Vernova
Greenville, SC
Drives initiatives to improve the effectiveness of the Engineering function and interfaces with other functions to provide effective coordination of metrics, dashboards, functional…
Added 33 mins ago
Senior Project Manager
GE Vernova
Greenville, SC
The Senior Project Manager will own end-to-end project management for GE Vernova Supply Chain development projects.
Added 33 mins ago
Sr. Manager Materials and Manufacturing Planning
Vertiv Group Corp.
Pelzer, SC
…multi-plant manufacturing environment. The Senior Materials Manager partners closely with Operations, Engineering, Program Management, Logistics, Warehouse Operations, Finance, Quality, and…
Added 34 mins ago
CO
Assistant Division Manager, Public Works
City of Tacoma
Tacoma, WA
- $141,107.2 to $198,660.8 USD / year
…experienced and collaborative leader to serve as Assistant Division Manager within the Transportation Division. This position manages the Transportation Planning and Mobility Section,…
Added 36 mins ago
Data Scientist- Remote opportunity
Serco USA
United States
Working remotely, you will be on the dynamic SIB Data Team providing support to the Program Manager and DRPM SUB where you will help manage a dynamic mix of in-house development teams and…
Added 36 mins ago
Cloud DevSecOps Engineer
Serco USA
VA · Arlington, VA · Washington, DC · MD
Perform configuration management, DevSecOps, and release engineering activities for internally developed and commercial-off-the-shelf software.
Added 38 mins ago
Manager IT DBA
TicketNetwork
South Windsor, CT
Added 40 mins ago
Purchasing/Procurement Manager
TransTech Energy
Rock Hill, SC
The Purchasing Manager will be responsible for overseeing all aspects of the company's procurement activities, ensuring a reliable, cost-effective supply of materials, equipment, and…

Jobgether

Digital Program Manager

Remote, United States

$120,000 to $140,000 USD / year

Apply About employer

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Job details

Pay: $120,000 to $140,000 USD / year
Posting language: English
Posted: Oct 30, 2026

Original job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Digital Program Manager based in the United States.

As a Digital Program Manager, you will lead the development and execution of scalable digital customer experiences, helping organizations improve engagement, adoption, retention, and long-term customer value. You will own automated customer journeys across the entire lifecycle, from onboarding and product adoption to renewals and expansion readiness. Working closely with Customer Success, Marketing, Revenue Operations, Product, Support, and Sales teams, you will identify customer journey challenges and transform them into effective digital solutions. You will leverage automation, data analytics, and emerging AI technologies to streamline processes and deliver personalized customer interactions at scale. This role combines strategic thinking, hands-on program execution, and innovation, with significant influence across the broader Customer Success organization. It is an exciting opportunity to shape the future of digital customer success within a fast-growing cloud technology environment.

Accountabilities:

Digital Customer Journey Management: Own and continuously improve the end-to-end digital customer experience, covering onboarding, adoption, value realization, renewals, and expansion readiness. Design, launch, monitor, and optimize automated customer journeys and lifecycle programs.
Automated Journey Development: Build automated workflows, customer engagement plays, triggers, and handoffs that ensure the right Customer Account Manager (CAM) or Technical Account Manager (TAM) becomes involved at the appropriate moment, based on customer health, renewal risks, expansion opportunities, escalations, and other engagement signals.
Customer Experience Optimization: Implement existing and future customer journey strategies while identifying friction points through customer feedback, operational data, and internal stakeholder insights. Develop solutions that deliver consistent customer experiences across all Customer Success teams.
Internal Consulting & Discovery: Partner with Customer Success teams to understand operational challenges through ticket analysis, stakeholder interviews, and data reviews. Identify repetitive manual activities, inconsistent processes, and opportunities to improve efficiency and customer satisfaction.
Automation & Process Improvement: Translate identified challenges into practical solutions using automation, intelligent triggers, and AI-powered workflows. Develop reusable programs and tools that enable Customer Success teams to improve service delivery and recover valuable operational capacity.
Agentic AI Implementation: Lead the evolution from traditional automated workflows toward adaptive, AI-driven customer journeys, including personalized onboarding experiences and automated Executive Business Review (EBR) and Technical Value Review (TVR) summaries.
AI Enablement & Governance: Equip CAMs and TAMs with AI-generated insights and actionable recommendations. Evaluate relevant technologies, manage pilot programs, and establish appropriate guidelines to ensure AI-generated communications remain accurate, consistent with brand standards, and appropriately escalated to human team members when needed.
Cross-Functional Program Management: Manage initiatives from discovery through implementation and continuous improvement, including defining project scope, developing timelines, prioritizing deliverables, managing dependencies, and maintaining visibility into roadmaps and progress.
Stakeholder Collaboration: Work closely with Marketing on customer lifecycle communications, Revenue Operations on segmentation and performance metrics, Product on telemetry and in-app messaging, Support on customer ticket signals, and Sales on expansion opportunities.
Data-Driven Performance Management: Measure the effectiveness of digital customer programs by connecting individual initiatives to key business outcomes, including Net Revenue Retention (NRR), product adoption, and customer risk reduction. Conduct experiments, analyze results, and communicate performance insights across the organization.
Continuous Improvement & Innovation: Identify emerging opportunities to enhance customer engagement through new technologies, scalable processes, and AI-driven solutions. Share best practices and promote continuous improvement throughout the Customer Success organization.

Requirements:

At least 5 years of professional experience in digital customer success, lifecycle marketing, customer adoption, Customer Success Operations, or program management within a scaled customer environment.
Demonstrated experience leading cross-functional programs from initial discovery and planning through implementation, launch, and optimization.
Proven ability to influence stakeholders and coordinate teams without direct managerial authority.
Strong consultative skills, including the ability to conduct discovery sessions, facilitate collaborative workshops, gather stakeholder feedback, and translate findings into actionable priorities.
Hands-on experience with Customer Success platforms, marketing automation tools, or CRM systems, including the ability to design, configure, and manage automated customer journeys.
Practical experience with AI agents and Large Language Model (LLM)-based workflows, or a strong interest in developing expertise in these technologies.
Sound judgment in determining where AI-powered automation can improve customer experiences and where human intervention remains essential.
Strong analytical capabilities and data fluency, including experience using product telemetry, customer health scores, segmentation, and attribution data to guide decisions and measure program effectiveness.
Excellent project management skills, with the ability to prioritize competing initiatives, manage risks and dependencies, and maintain clear visibility into project progress.
Strong written and verbal communication skills, with the ability to adapt messaging to different audiences, from customer-facing teams to senior executives.
A proactive builder mentality, with the ability to work independently, navigate ambiguity, and develop structured solutions in a fast-paced environment.
Preferred Qualifications:
Experience in B2B SaaS, cloud technology, or the Microsoft and Managed Service Provider (MSP) ecosystem.
Previous experience working in Partner Success or Customer Support Operations.
Hands-on experience with no-code or low-code AI agent development platforms.
Familiarity with prompt engineering and designing LLM-powered workflows.
Experience developing scalable customer engagement strategies and lifecycle automation programs.

Benefits:

Competitive Compensation: Annual base salary ranging from $120,000 to $140,000, complemented by an incentive plan.
Stock Options: Opportunity to participate in the company's equity program.
Health & Welfare Benefits: Access to comprehensive health and welfare insurance plans.
Life & Disability Coverage: Insurance plans designed to provide additional financial protection.
Retirement Benefits: Access to a company retirement savings plan.
Flexible Paid Time Off: Unlimited flexible PTO to support work-life balance and personal commitments.
Birthday Leave: Enjoy your birthday off as an additional employee perk.
Remote Work: Fully remote position based in the United States.
Collaborative Culture: Join an innovative, collaborative, and fast-moving team that values creativity, ownership, and continuous learning.
Professional Development: Opportunity to work with emerging AI technologies, automation platforms, and modern cloud solutions while contributing to the evolution of digital customer success.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Sales
Data analysis
Customer experience
Onboarding
Customer service
Process improvement
Program management
Prioritization
Performance management
Project management
Communication skills
Work independently

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