Jobs in the United States

25+ jobs

Save this search

Added just now
Mergers and Acquisitions Product Technology Diligence Senior Manager
Deloitte
Indianapolis, IN
As a Senior Manager, you will sell, lead and deliver complex strategic engagements that help refine our clients' IT and product tech / software strategy with a focus on inorganic growth.…
Added just now
M&A Product Tech Diligence Architect, Manager
Deloitte
Indianapolis, IN
…challenging M&A transactions. They are seeking a Product Architect Manager to add to their team who will have the opportunity to work at the intersection of technology, product…
Added just now
Digital Foundry Operate & Innovation BPO/BPaaS Manager
Deloitte
Indianapolis, IN
As a BPO/BPaaS Manager Digital Foundry, Operate, & Innovation team, you will be responsible for...
Added just now
Lead Forward Deployed Engineer, ServiceNow
Deloitte
Indianapolis, IN
As a Lead ServiceNow FDE, you will serve as the senior practitioner-leader embedded directly with our most strategic clients, leading forward-deployed engineering pods that develop and…
Added just now
Merger and Acquisitions Financial Due Diligence Senior Manager ERI/Infrastructure
Deloitte
Indianapolis, IN
…measurable action. Be that trusted partner and apply to this Senior Manager role…
Added just now
Manager, Leadership Excellence
Deloitte
Indianapolis, IN
As a Manager in the Office of Leadership Excellence, you will manage the day-to-day operations, delivery, and coordination of the technology products, platforms, and tools that support…
Added just now
Healthcare Marketing Strategy Manager
Deloitte
Indianapolis, IN
The Health Care Marketing Strategy Manager is a client-facing consulting leader responsible for leading the day-to-day delivery of strategy consulting engagements for Health Care clients…
Added just now
Senior Coronary District Manager - Great Lakes
Medtronic
Indianapolis, IN
To lead and drive achievement of revenue and market share goals for the Coronary portfolio across an assigned district by developing and executing strategic business plans, building…
Added just now
Docebo Manager
Deloitte
Indianapolis, IN
As a Manager on the Docebo team, you will lead efforts that help clients transform their HR and Learning and Development practices to drive efficiency, improve employee experience, and…
Added just now
Microsoft Identity Entra ID Manager
Deloitte
Indianapolis, IN
…and Microsoft Entra ID. This role offers the opportunity to lead large-scale identity initiatives, deliver practical risk-based solutions, and support clients as they modernize critical…
Added just now
ConvergeCONSUMER, Technical Field-Facing Product Manager, Converge Agentic Framework (CAF)_Products & Platforms
Deloitte
Indianapolis, IN
Are you a technical product manager who'd rather demo a capability than write a slide about it? We're looking for a field-facing PM to own the adoption, socialization, and customer-facing…
Added 1 min ago
EG
Product Manager
Eliassen Group
Indianapolis, IN
- $70 USD / hour
Our client seeks a Product Manager to lead product planning and execution across the lifecycle for Oracle Retail Demand Forecasting (RDF) and Oracle Retail Merchandising System (RMS). The…
Added 1 min ago
Product Manager
MJDP Resources
King Of Prussia, PA
…invoicing system. Operate as the management focal point for the program and between the business/operations, IT, and strategic partners at all phases of the…
Added 13 mins ago
Associate Director, Cell Biology and Analytical Pathology Functional Team Lead; Enzymes and Metabolic Research Unit
Intermedia Group, Inc.
San Rafael, CA
OPEN JOB: Associate Director, Cell Biology and Analytical Pathology Functional Team Lead; Enzymes and Metabolic Research Unit
Added 13 mins ago
Staff Mechanical Design Engineer – hydraulic and electromechanical
Intermedia Group, Inc.
East Aurora, NY
Lead a design proposal team in preparing a design, estimating costs, and assisting in writing the technical volume
Added 13 mins ago
Chief Engineer (MIS) w Secret Clearance
Intermedia Group, Inc.
Northampton, MA
The Maritime Imaging Systems (MIS) Business Unit Chief Engineer is responsible for delivering the technical, cost, and schedule performance of the engineering content for a program…
Added 13 mins ago
Senior Manager, Systems Engineer – SECRET CLEARANCE
Intermedia Group, Inc.
Waco, TX
Lead and mentor a diverse team of technical engineers in support of multiple business areas
Added 13 mins ago
Senior Manager, Environmental Health & Safety - Manufacturing Site to $155,000 +
Intermedia Group, Inc.
Columbus, NE
OPEN JOB: Senior Manager, Environmental Health & Safety
Added 13 mins ago
Manager, Software Engineer (RestFul Services) – Secret Clearance to $240,000
Intermedia Group, Inc.
Camden, NJ
The company's Space Mission Systems is seeking an experienced Software Engineering Manager to lead development of mission-critical software, supporting communications and service-based…
Added 13 mins ago
Lead, Mechanical Engineer w TS/SCI Clearance
Intermedia Group, Inc.
Sterling, VA
We're seeking a driven Mechanical Engineer to lead the design, development, and qualification of complex mechanical systems including precision mechanisms and electro-mechanical assemblies,…
Added 13 mins ago
Manager, Electrical Engineering
Intermedia Group, Inc.
Cincinnati, OH
The manager will be responsible for leading and overseeing engineers during requirements development, concept development, detailed design, and product testing. A secondary role of the…
Added 13 mins ago
IPT Lead Engineer w clearance
Intermedia Group, Inc.
Buffalo, NY
Candidates MUST have Security Clearance (Top Secret Clearance preferred) as they will be working a classified program that will also require them to work/spend time in a skiff. As such,…
Added 13 mins ago
Lead, Mechanical Engineer
Intermedia Group, Inc.
Herndon, VA
This Lead position in Mechanical Engineering will be the main technical lead onsite for the Seabed Systems product lines.
Added 15 mins ago
Software Engineering Group Mgr - Kubernetes CaaS Platform
PNC
Birmingham, AL
Proven ability to build technical strategy and lead in a matrixed organization.
Added 16 mins ago
Sr Program Controls Specialist
Leonardo DRS, Inc.
Huntsville, AL
Collaborate with program leadership to establish executable plans that align technical, financial, and operational objectives.

Jobgether

Digital Program Manager

Remote, United States

$120,000 to $140,000 USD / year

Apply About employer

Applications open in a new tab.

Job details

Pay: $120,000 to $140,000 USD / year
Posting language: English
Posted: Oct 30, 2026

Original job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Digital Program Manager based in the United States.

As a Digital Program Manager, you will lead the development and execution of scalable digital customer experiences, helping organizations improve engagement, adoption, retention, and long-term customer value. You will own automated customer journeys across the entire lifecycle, from onboarding and product adoption to renewals and expansion readiness. Working closely with Customer Success, Marketing, Revenue Operations, Product, Support, and Sales teams, you will identify customer journey challenges and transform them into effective digital solutions. You will leverage automation, data analytics, and emerging AI technologies to streamline processes and deliver personalized customer interactions at scale. This role combines strategic thinking, hands-on program execution, and innovation, with significant influence across the broader Customer Success organization. It is an exciting opportunity to shape the future of digital customer success within a fast-growing cloud technology environment.

Accountabilities:

Digital Customer Journey Management: Own and continuously improve the end-to-end digital customer experience, covering onboarding, adoption, value realization, renewals, and expansion readiness. Design, launch, monitor, and optimize automated customer journeys and lifecycle programs.
Automated Journey Development: Build automated workflows, customer engagement plays, triggers, and handoffs that ensure the right Customer Account Manager (CAM) or Technical Account Manager (TAM) becomes involved at the appropriate moment, based on customer health, renewal risks, expansion opportunities, escalations, and other engagement signals.
Customer Experience Optimization: Implement existing and future customer journey strategies while identifying friction points through customer feedback, operational data, and internal stakeholder insights. Develop solutions that deliver consistent customer experiences across all Customer Success teams.
Internal Consulting & Discovery: Partner with Customer Success teams to understand operational challenges through ticket analysis, stakeholder interviews, and data reviews. Identify repetitive manual activities, inconsistent processes, and opportunities to improve efficiency and customer satisfaction.
Automation & Process Improvement: Translate identified challenges into practical solutions using automation, intelligent triggers, and AI-powered workflows. Develop reusable programs and tools that enable Customer Success teams to improve service delivery and recover valuable operational capacity.
Agentic AI Implementation: Lead the evolution from traditional automated workflows toward adaptive, AI-driven customer journeys, including personalized onboarding experiences and automated Executive Business Review (EBR) and Technical Value Review (TVR) summaries.
AI Enablement & Governance: Equip CAMs and TAMs with AI-generated insights and actionable recommendations. Evaluate relevant technologies, manage pilot programs, and establish appropriate guidelines to ensure AI-generated communications remain accurate, consistent with brand standards, and appropriately escalated to human team members when needed.
Cross-Functional Program Management: Manage initiatives from discovery through implementation and continuous improvement, including defining project scope, developing timelines, prioritizing deliverables, managing dependencies, and maintaining visibility into roadmaps and progress.
Stakeholder Collaboration: Work closely with Marketing on customer lifecycle communications, Revenue Operations on segmentation and performance metrics, Product on telemetry and in-app messaging, Support on customer ticket signals, and Sales on expansion opportunities.
Data-Driven Performance Management: Measure the effectiveness of digital customer programs by connecting individual initiatives to key business outcomes, including Net Revenue Retention (NRR), product adoption, and customer risk reduction. Conduct experiments, analyze results, and communicate performance insights across the organization.
Continuous Improvement & Innovation: Identify emerging opportunities to enhance customer engagement through new technologies, scalable processes, and AI-driven solutions. Share best practices and promote continuous improvement throughout the Customer Success organization.

Requirements:

At least 5 years of professional experience in digital customer success, lifecycle marketing, customer adoption, Customer Success Operations, or program management within a scaled customer environment.
Demonstrated experience leading cross-functional programs from initial discovery and planning through implementation, launch, and optimization.
Proven ability to influence stakeholders and coordinate teams without direct managerial authority.
Strong consultative skills, including the ability to conduct discovery sessions, facilitate collaborative workshops, gather stakeholder feedback, and translate findings into actionable priorities.
Hands-on experience with Customer Success platforms, marketing automation tools, or CRM systems, including the ability to design, configure, and manage automated customer journeys.
Practical experience with AI agents and Large Language Model (LLM)-based workflows, or a strong interest in developing expertise in these technologies.
Sound judgment in determining where AI-powered automation can improve customer experiences and where human intervention remains essential.
Strong analytical capabilities and data fluency, including experience using product telemetry, customer health scores, segmentation, and attribution data to guide decisions and measure program effectiveness.
Excellent project management skills, with the ability to prioritize competing initiatives, manage risks and dependencies, and maintain clear visibility into project progress.
Strong written and verbal communication skills, with the ability to adapt messaging to different audiences, from customer-facing teams to senior executives.
A proactive builder mentality, with the ability to work independently, navigate ambiguity, and develop structured solutions in a fast-paced environment.
Preferred Qualifications:
Experience in B2B SaaS, cloud technology, or the Microsoft and Managed Service Provider (MSP) ecosystem.
Previous experience working in Partner Success or Customer Support Operations.
Hands-on experience with no-code or low-code AI agent development platforms.
Familiarity with prompt engineering and designing LLM-powered workflows.
Experience developing scalable customer engagement strategies and lifecycle automation programs.

Benefits:

Competitive Compensation: Annual base salary ranging from $120,000 to $140,000, complemented by an incentive plan.
Stock Options: Opportunity to participate in the company's equity program.
Health & Welfare Benefits: Access to comprehensive health and welfare insurance plans.
Life & Disability Coverage: Insurance plans designed to provide additional financial protection.
Retirement Benefits: Access to a company retirement savings plan.
Flexible Paid Time Off: Unlimited flexible PTO to support work-life balance and personal commitments.
Birthday Leave: Enjoy your birthday off as an additional employee perk.
Remote Work: Fully remote position based in the United States.
Collaborative Culture: Join an innovative, collaborative, and fast-moving team that values creativity, ownership, and continuous learning.
Professional Development: Opportunity to work with emerging AI technologies, automation platforms, and modern cloud solutions while contributing to the evolution of digital customer success.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

Apply About employer

More about this job

Skills

Sales
Data analysis
Customer experience
Onboarding
Customer service
Process improvement
Program management
Prioritization
Performance management
Project management
Communication skills
Work independently

Report this job