Remote jobs in the United States

25+ jobs

Save this search

Added 38 mins ago
Senior Program Manager, Maternal Health
Clinton Health Access Initiative
Remote, United States
…decision-making in the antenatal and intrapartum period. The Senior Program Manager (SPM) will support this vision by driving the introduction of innovations that are ready for deployment…
Added 1 hour ago
Senior Technical Product Manager - ServiceNow HRSD & Employee Center Pro
CVS Shared Services Resources LLC
Remote, United States
Added 1 hour ago
BL
Regional Director, B Lab U.S. & Canada
B Lab U.S. & Canada
Remote, United States
- $200,000 to $240,000 USD / year
…astute and mission-aligned leader who can engage credibly with senior business leaders, strengthen the relevance and influence of the B Corp movement, and help position purpose-driven…
Added 2 hours ago
Senior Product Marketing Manager, AI
Jobgether
Remote, United States
…all applications and next steps. Our partner is looking for a Senior Product Marketing Manager, AI based in the United…
Added 2 hours ago
Senior Paid Marketing Manager
Jobgether
Remote, United States
We are looking for a hands-on Senior Paid Marketing Manager to build, lead, and scale a high-impact paid acquisition program within a growing B2B SaaS environment. You will take ownership…
Added 2 hours ago
J
Senior Manager, Customer Success
Jobgether
Remote, United States
- $90,000 to $130,000 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Manager, Customer Success based in the United States.
Added 2 hours ago
J
Senior Manager, Customer Experience
Jobgether
Remote, United States
- $145,000 to $190,000 USD / year
…all applications and next steps. Our partner is looking for a Senior Manager, Customer Experience based in the United…
Added 3 hours ago
Sr. Finance Transformation Manager (Remote)
CrowdStrike, Inc.
Remote, United States
…team to support CrowdStrike’s rapid growth. Reporting to the Senior Director of Finance Transformation, this role will be responsible for managing F&A’s AI transformation roadmap by…
Added 3 hours ago
Senior Financial Consultant & Auditor
Jobgether
Remote, United States
We are seeking an experienced Senior Financial Consultant & Auditor to support federal financial statement audits, compliance initiatives, and public sector financial modernization…
Added 4 hours ago
Senior Technical Program Manager
Jobgether
Remote, United States
As a Senior Technical Program Manager, you will take ownership of complex enterprise technology implementations, ensuring successful delivery from initial customer kickoff through…
Added 4 hours ago
Senior Program Manager, Contingent Workforce
Jobgether
Remote, United States
The Senior Program Manager, Contingent Workforce will lead the strategy, operational management, and continuous improvement of a large-scale contingent workforce program within a complex,…
Added 4 hours ago
J
Digital Program Manager
Jobgether
Remote, United States
- $120,000 to $140,000 USD / year
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Digital Program Manager based in the United States.
Added 4 hours ago
Corporate Project Manager, Quality and Professional Governance
Jobgether
Remote, United States
…next steps. Our partner is looking for a Corporate Project Manager, Quality and Professional Governance based in the United…
Added 5 hours ago
J
Senior Manager, Product Marketing (Surgical Drapes & Gowns)
Jobgether
Remote, United States
- $106,700 to $152,400 USD / year
We are seeking an experienced and commercially driven Senior Manager, Product Marketing to accelerate growth across a surgical drapes and gowns product portfolio. In this strategic…
Added 6 hours ago
Sr. IT Project Manager
Jobgether
Remote, United States
The Senior IT Project Manager will lead complex enterprise technology initiatives supporting a federal customer and a large-scale data and analytics environment. This role oversees the full…
Added 6 hours ago
J
Manager, Marketing Analytics (Channel & Partner Performance)
Jobgether
Remote, United States
- $124,500 to $143,000 USD / year
…all applications and next steps. Our partner is looking for a Manager, Marketing Analytics (Channel & Partner Performance) based in the United…
Added 8 hours ago
Business Development Executive, GBS HR LE
Gartner
Remote, United States
…coaching associates to the next role or path, whether it be more senior BD levels, account management paths, or sales…
Added 9 hours ago
Senior Project Manager
Isos Technology
Remote, United States
…Deeply dedicated single-client portfolio leadership is the Program Manager lane, not Senior…
Added 9 hours ago
T
Senior Program Manager - Product Excellence
ThoughtSpot
Remote, United States
- $145,000 to $175,000 USD / year
…agenda-setting, review cycles, and live delivery across both programs. You're a genuine hybrid of program manager, live facilitator, and enablement partner - technical enough to hold your…
Added 11 hours ago
Senior ABM Manager
Chainguard
Remote, United States
We are hiring a full-stack, technical Sr. Account-Based Marketing (ABM) Manager to own our ABM program end-to-end. You'll start with bespoke 1:1 and 1:few programs against our most…
Added 11 hours ago
Director of Product Operations
Fortive
Remote, United States
Build the systems that make every Gordian Product Manager better.
Added 12 hours ago
GM
Senior Director - AI Enablement
Greystar Management Services, LLC
Remote, United States
- $180,000 to $200,000 USD / year
Share role-level adoption data (active users, workflow coverage, time-to-first-value) with People Strategy & Programs so manager enablement and communications can target where readiness…
Added 12 hours ago
ERP Business Analyst Sr - E3
Lockheed Martin
Remote, United States
You'll perform as a Global Supply Chain, ERP Business Analyst, Senior
Added 12 hours ago
Financial Management Mgr - L5
Lockheed Martin
Remote, United States
The Manager drives throughput, cycle time, first pass yield, and accuracy performance by identifying and resolving operational and system bottlenecks, strengthening upstream master data and…
Added 13 hours ago
Senior Technical Program Manager
Penguin Ai
Remote, United States
Your Epic Quest as Our Senior Technical Program Manager!

Jobgether

Digital Program Manager

Remote, United States

$120,000 to $140,000 USD / year

Apply About employer

Applications open in a new tab.

Job details

Pay: $120,000 to $140,000 USD / year
Posting language: English
Posted: Oct 30, 2026

Original job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Digital Program Manager based in the United States.

As a Digital Program Manager, you will lead the development and execution of scalable digital customer experiences, helping organizations improve engagement, adoption, retention, and long-term customer value. You will own automated customer journeys across the entire lifecycle, from onboarding and product adoption to renewals and expansion readiness. Working closely with Customer Success, Marketing, Revenue Operations, Product, Support, and Sales teams, you will identify customer journey challenges and transform them into effective digital solutions. You will leverage automation, data analytics, and emerging AI technologies to streamline processes and deliver personalized customer interactions at scale. This role combines strategic thinking, hands-on program execution, and innovation, with significant influence across the broader Customer Success organization. It is an exciting opportunity to shape the future of digital customer success within a fast-growing cloud technology environment.

Accountabilities:

Digital Customer Journey Management: Own and continuously improve the end-to-end digital customer experience, covering onboarding, adoption, value realization, renewals, and expansion readiness. Design, launch, monitor, and optimize automated customer journeys and lifecycle programs.
Automated Journey Development: Build automated workflows, customer engagement plays, triggers, and handoffs that ensure the right Customer Account Manager (CAM) or Technical Account Manager (TAM) becomes involved at the appropriate moment, based on customer health, renewal risks, expansion opportunities, escalations, and other engagement signals.
Customer Experience Optimization: Implement existing and future customer journey strategies while identifying friction points through customer feedback, operational data, and internal stakeholder insights. Develop solutions that deliver consistent customer experiences across all Customer Success teams.
Internal Consulting & Discovery: Partner with Customer Success teams to understand operational challenges through ticket analysis, stakeholder interviews, and data reviews. Identify repetitive manual activities, inconsistent processes, and opportunities to improve efficiency and customer satisfaction.
Automation & Process Improvement: Translate identified challenges into practical solutions using automation, intelligent triggers, and AI-powered workflows. Develop reusable programs and tools that enable Customer Success teams to improve service delivery and recover valuable operational capacity.
Agentic AI Implementation: Lead the evolution from traditional automated workflows toward adaptive, AI-driven customer journeys, including personalized onboarding experiences and automated Executive Business Review (EBR) and Technical Value Review (TVR) summaries.
AI Enablement & Governance: Equip CAMs and TAMs with AI-generated insights and actionable recommendations. Evaluate relevant technologies, manage pilot programs, and establish appropriate guidelines to ensure AI-generated communications remain accurate, consistent with brand standards, and appropriately escalated to human team members when needed.
Cross-Functional Program Management: Manage initiatives from discovery through implementation and continuous improvement, including defining project scope, developing timelines, prioritizing deliverables, managing dependencies, and maintaining visibility into roadmaps and progress.
Stakeholder Collaboration: Work closely with Marketing on customer lifecycle communications, Revenue Operations on segmentation and performance metrics, Product on telemetry and in-app messaging, Support on customer ticket signals, and Sales on expansion opportunities.
Data-Driven Performance Management: Measure the effectiveness of digital customer programs by connecting individual initiatives to key business outcomes, including Net Revenue Retention (NRR), product adoption, and customer risk reduction. Conduct experiments, analyze results, and communicate performance insights across the organization.
Continuous Improvement & Innovation: Identify emerging opportunities to enhance customer engagement through new technologies, scalable processes, and AI-driven solutions. Share best practices and promote continuous improvement throughout the Customer Success organization.

Requirements:

At least 5 years of professional experience in digital customer success, lifecycle marketing, customer adoption, Customer Success Operations, or program management within a scaled customer environment.
Demonstrated experience leading cross-functional programs from initial discovery and planning through implementation, launch, and optimization.
Proven ability to influence stakeholders and coordinate teams without direct managerial authority.
Strong consultative skills, including the ability to conduct discovery sessions, facilitate collaborative workshops, gather stakeholder feedback, and translate findings into actionable priorities.
Hands-on experience with Customer Success platforms, marketing automation tools, or CRM systems, including the ability to design, configure, and manage automated customer journeys.
Practical experience with AI agents and Large Language Model (LLM)-based workflows, or a strong interest in developing expertise in these technologies.
Sound judgment in determining where AI-powered automation can improve customer experiences and where human intervention remains essential.
Strong analytical capabilities and data fluency, including experience using product telemetry, customer health scores, segmentation, and attribution data to guide decisions and measure program effectiveness.
Excellent project management skills, with the ability to prioritize competing initiatives, manage risks and dependencies, and maintain clear visibility into project progress.
Strong written and verbal communication skills, with the ability to adapt messaging to different audiences, from customer-facing teams to senior executives.
A proactive builder mentality, with the ability to work independently, navigate ambiguity, and develop structured solutions in a fast-paced environment.
Preferred Qualifications:
Experience in B2B SaaS, cloud technology, or the Microsoft and Managed Service Provider (MSP) ecosystem.
Previous experience working in Partner Success or Customer Support Operations.
Hands-on experience with no-code or low-code AI agent development platforms.
Familiarity with prompt engineering and designing LLM-powered workflows.
Experience developing scalable customer engagement strategies and lifecycle automation programs.

Benefits:

Competitive Compensation: Annual base salary ranging from $120,000 to $140,000, complemented by an incentive plan.
Stock Options: Opportunity to participate in the company's equity program.
Health & Welfare Benefits: Access to comprehensive health and welfare insurance plans.
Life & Disability Coverage: Insurance plans designed to provide additional financial protection.
Retirement Benefits: Access to a company retirement savings plan.
Flexible Paid Time Off: Unlimited flexible PTO to support work-life balance and personal commitments.
Birthday Leave: Enjoy your birthday off as an additional employee perk.
Remote Work: Fully remote position based in the United States.
Collaborative Culture: Join an innovative, collaborative, and fast-moving team that values creativity, ownership, and continuous learning.
Professional Development: Opportunity to work with emerging AI technologies, automation platforms, and modern cloud solutions while contributing to the evolution of digital customer success.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

Apply About employer

More about this job

Skills

Sales
Data analysis
Customer experience
Onboarding
Customer service
Process improvement
Program management
Prioritization
Performance management
Project management
Communication skills
Work independently

Report this job