Remote jobs in the United States

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Added 1 hour ago
Sr Regional Marketing Manager: Marketing Operations & Field Programs Manager
T-Mobile USA, Inc.
Remote, United States
…infrastructure allows. The Marketing Operations & Field Programs Manager is the person who builds and maintains that infrastructure. This role owns the vendor ecosystem that supports field…
Added 2 hours ago
SO
Trueblood Diversion Program Manager (HCPM/DBHR)
State of Washington
Remote, United States
- $6,708 to $9,019 USD / month
…Behavioral Health and Recovery (DBHR) is seeking a Health Care Program Manager to oversee statewide diversion programs created in conjunction with the Trueblood v. Washington settlement.…
Added 2 hours ago
Senior Success Lead, Public Sector
Datavant
Remote, United States
Experienced strategic program and project manager focused on connecting the dots thinking that puts client value at the center of everything
Added 5 hours ago
BE
Sr Manager Technology - API Platform
Boeing Employees' Credit Union
Remote, United States
- $135,100 to $250,600 USD / year
The Sr. Manager, Technology – API Platform is responsible for leading the execution of BECU’s API strategy by delivering enterprise APIs and platform capabilities that securely expose…
Added 5 hours ago
Senior Manager - Financial Planning & Analysis
CVS Health
Remote, United States
…Finance, Inventory Management, Merchandising, and Accounting until project…
Added 5 hours ago
S
Essentials of Sales Representative
Saint-Gobain
Remote, United States
- $57,500 to $86,500 USD / year
…sales talent through our 18-month Essentials of Sales (EOS) Program . Whether you're a recent graduate or looking to transition into a sales career, EOS provides the training, mentorship,…
Added 5 hours ago
Partner Sales Manager, Systems Integrators
Upsun (via Remote Woman)
Remote, United States
Impact of a Partner Sales Manager, Systems Integrators
Added 6 hours ago
Senior Account Manager
Salt Productions, LLC
Remote, United States
A Senior Account Manager at Salt is a client leader, strategic integrator, and trusted steward of both relationships and results. You lead high-visibility, multidimensional programs with…
Added 6 hours ago
Mechanical Engineering Intern (Spring and Summer 2027)
Sovera Corporation
Remote, United States
· Real work, real owners. You'll be assigned a project that matters to the program, not a side task, and you'll present it to the team at the end of your internship.
Added 6 hours ago
GNC Engineering Intern, ADCS and Orbit (Spring and Summer 2027)
Sovera Corporation
Remote, United States
· Real work, real owners. You'll be assigned a project that matters to the program, not a side task, and you'll present it to the team at the end of your internship.
Added 6 hours ago
Electrical Engineering Intern (Spring and Summer 2027)
Sovera Corporation
Remote, United States
· Real work, real owners. You'll be assigned a project that matters to the program, not a side task, and you'll present it to the team at the end of your internship.
Added 6 hours ago
Senior Project Manager
Enbridge Employee Services Inc
Remote, United States
At Enbridge, we are committed to delivering safe, reliable energy while driving financial excellence and innovation. We are seeking a Senior Project Manager to join our team!
Added 6 hours ago
Sr Manager, SAP Transformation - P2S Field Service Management & Integration (Remote)
RTX
Remote, United States
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
Added 6 hours ago
CM
Lead Project Manager, Equitable Electric Mobility
Catalyst Mobility
Remote, United States
- $93,500 to $106,700 USD / year
As Lead Project Manager, Equitable Electric Mobility, you will help Catalyst Mobility drive equitable zero-emission transportation policies and programs across our priority states. This…
Added 7 hours ago
Senior Manager, Youth Grants & Educator Engagement
Active Minds
Remote, United States
The Senior Manager, Youth Grants & Educator Engagement oversees two initiatives within the Youth Leadership portfolio: the Active Minds Youth Mental Health Innovation Fund, a national…
Added 7 hours ago
P
Customer Project Manager, Imaging Systems/Construction (Seattle / Western Washington)
Philips
Remote, United States
- $83,363 to $157,248 USD / year
Customer Project Manager, Imaging Systems/Construction (Seattle/Western WA)
Added 8 hours ago
Manager, CX Operations
Teton.ai
Remote, United States
- 6+ years of hands-on project or program management, including multi-site implementations from kickoff through go-live and handoff.
Added 8 hours ago
Manager, Business Strategy and Operations
SquareTrade
Remote, United States
As Manager, Business Strategy and Operations, you will sit at the center of those questions. You will turn customer needs, market shifts, and business realities into strategies and…
Added 8 hours ago
Staff Program Manager, Human & LLM Data Annotation Operations
Reddit
Remote, United States
We are seeking a Staff Operations Program Manager (IC5) to serve as the strategic architect and operations lead for Reddit’s central data labeling function. In this high-visibility, 0-to-1…
Added 8 hours ago
IS Program Manager-Enterprise Medical Device Strategy - Remote
Providence
Remote, United States
Balancing strategic support with tactical program leadership, the IS Program Manager leads the development and chartering of enterprise programs and initiatives, establishes program…
Added 8 hours ago
CM
Program Manager II
Centene Management Company LLC
Remote, United States
- $70,100 to $126,200 USD / year
Position Purpose: The Program Manager II provides strategic program management for Population Health Analytics initiatives that support provider engagement, quality, and operational…
Added 8 hours ago
Project Manager – RFP & Implementation Readiness
Conduent
Remote, United States
The Project Manager – RFP & Implementation Readiness connects Proposal Management, Business Development, and PMO leadership throughout the RFP process. This role ensures implementation…
Added 9 hours ago
Material Compliance Manager
Horizon Therapeutics USA, Inc.
Remote, United States
Let’s do this. Let’s change the world. Materials Compliance Manager who will be responsible for Material Approval and Compliance (MAC) that manages the review and approval process to ensure…
Added 9 hours ago
Senior Program Manager, PDS Projects
US AMR-Jones Lang LaSalle Americas, Inc.
Remote, United States
Senior Program Manager - Project & Development Services – Americas
Added 9 hours ago
Senior Manager, Program Management Operations
Sumitomo Pharma America, Inc
Remote, United States
We are seeking a strategic and highly collaborative professional for the role of Senior Manager, Program Management Operations. This role partners with Program Management Leads to implement…

Jobgether

Digital Program Manager

Remote, United States

$120,000 to $140,000 USD / year

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Job details

Pay: $120,000 to $140,000 USD / year
Posting language: English
Posted: Oct 30, 2026

Original job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Digital Program Manager based in the United States.

As a Digital Program Manager, you will lead the development and execution of scalable digital customer experiences, helping organizations improve engagement, adoption, retention, and long-term customer value. You will own automated customer journeys across the entire lifecycle, from onboarding and product adoption to renewals and expansion readiness. Working closely with Customer Success, Marketing, Revenue Operations, Product, Support, and Sales teams, you will identify customer journey challenges and transform them into effective digital solutions. You will leverage automation, data analytics, and emerging AI technologies to streamline processes and deliver personalized customer interactions at scale. This role combines strategic thinking, hands-on program execution, and innovation, with significant influence across the broader Customer Success organization. It is an exciting opportunity to shape the future of digital customer success within a fast-growing cloud technology environment.

Accountabilities:

Digital Customer Journey Management: Own and continuously improve the end-to-end digital customer experience, covering onboarding, adoption, value realization, renewals, and expansion readiness. Design, launch, monitor, and optimize automated customer journeys and lifecycle programs.
Automated Journey Development: Build automated workflows, customer engagement plays, triggers, and handoffs that ensure the right Customer Account Manager (CAM) or Technical Account Manager (TAM) becomes involved at the appropriate moment, based on customer health, renewal risks, expansion opportunities, escalations, and other engagement signals.
Customer Experience Optimization: Implement existing and future customer journey strategies while identifying friction points through customer feedback, operational data, and internal stakeholder insights. Develop solutions that deliver consistent customer experiences across all Customer Success teams.
Internal Consulting & Discovery: Partner with Customer Success teams to understand operational challenges through ticket analysis, stakeholder interviews, and data reviews. Identify repetitive manual activities, inconsistent processes, and opportunities to improve efficiency and customer satisfaction.
Automation & Process Improvement: Translate identified challenges into practical solutions using automation, intelligent triggers, and AI-powered workflows. Develop reusable programs and tools that enable Customer Success teams to improve service delivery and recover valuable operational capacity.
Agentic AI Implementation: Lead the evolution from traditional automated workflows toward adaptive, AI-driven customer journeys, including personalized onboarding experiences and automated Executive Business Review (EBR) and Technical Value Review (TVR) summaries.
AI Enablement & Governance: Equip CAMs and TAMs with AI-generated insights and actionable recommendations. Evaluate relevant technologies, manage pilot programs, and establish appropriate guidelines to ensure AI-generated communications remain accurate, consistent with brand standards, and appropriately escalated to human team members when needed.
Cross-Functional Program Management: Manage initiatives from discovery through implementation and continuous improvement, including defining project scope, developing timelines, prioritizing deliverables, managing dependencies, and maintaining visibility into roadmaps and progress.
Stakeholder Collaboration: Work closely with Marketing on customer lifecycle communications, Revenue Operations on segmentation and performance metrics, Product on telemetry and in-app messaging, Support on customer ticket signals, and Sales on expansion opportunities.
Data-Driven Performance Management: Measure the effectiveness of digital customer programs by connecting individual initiatives to key business outcomes, including Net Revenue Retention (NRR), product adoption, and customer risk reduction. Conduct experiments, analyze results, and communicate performance insights across the organization.
Continuous Improvement & Innovation: Identify emerging opportunities to enhance customer engagement through new technologies, scalable processes, and AI-driven solutions. Share best practices and promote continuous improvement throughout the Customer Success organization.

Requirements:

At least 5 years of professional experience in digital customer success, lifecycle marketing, customer adoption, Customer Success Operations, or program management within a scaled customer environment.
Demonstrated experience leading cross-functional programs from initial discovery and planning through implementation, launch, and optimization.
Proven ability to influence stakeholders and coordinate teams without direct managerial authority.
Strong consultative skills, including the ability to conduct discovery sessions, facilitate collaborative workshops, gather stakeholder feedback, and translate findings into actionable priorities.
Hands-on experience with Customer Success platforms, marketing automation tools, or CRM systems, including the ability to design, configure, and manage automated customer journeys.
Practical experience with AI agents and Large Language Model (LLM)-based workflows, or a strong interest in developing expertise in these technologies.
Sound judgment in determining where AI-powered automation can improve customer experiences and where human intervention remains essential.
Strong analytical capabilities and data fluency, including experience using product telemetry, customer health scores, segmentation, and attribution data to guide decisions and measure program effectiveness.
Excellent project management skills, with the ability to prioritize competing initiatives, manage risks and dependencies, and maintain clear visibility into project progress.
Strong written and verbal communication skills, with the ability to adapt messaging to different audiences, from customer-facing teams to senior executives.
A proactive builder mentality, with the ability to work independently, navigate ambiguity, and develop structured solutions in a fast-paced environment.
Preferred Qualifications:
Experience in B2B SaaS, cloud technology, or the Microsoft and Managed Service Provider (MSP) ecosystem.
Previous experience working in Partner Success or Customer Support Operations.
Hands-on experience with no-code or low-code AI agent development platforms.
Familiarity with prompt engineering and designing LLM-powered workflows.
Experience developing scalable customer engagement strategies and lifecycle automation programs.

Benefits:

Competitive Compensation: Annual base salary ranging from $120,000 to $140,000, complemented by an incentive plan.
Stock Options: Opportunity to participate in the company's equity program.
Health & Welfare Benefits: Access to comprehensive health and welfare insurance plans.
Life & Disability Coverage: Insurance plans designed to provide additional financial protection.
Retirement Benefits: Access to a company retirement savings plan.
Flexible Paid Time Off: Unlimited flexible PTO to support work-life balance and personal commitments.
Birthday Leave: Enjoy your birthday off as an additional employee perk.
Remote Work: Fully remote position based in the United States.
Collaborative Culture: Join an innovative, collaborative, and fast-moving team that values creativity, ownership, and continuous learning.
Professional Development: Opportunity to work with emerging AI technologies, automation platforms, and modern cloud solutions while contributing to the evolution of digital customer success.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Sales
Data analysis
Customer experience
Onboarding
Customer service
Process improvement
Program management
Prioritization
Performance management
Project management
Communication skills
Work independently

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