Remote jobs in the United States

25+ jobs

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Added 26 mins ago
Scrum Master and Project Manager Facilities
GlaxoSmithKline LLC
Remote, United States
5+ years of experience working as a Technology Project Manager, Scrum Master, Agile Delivery Lead, or equivalent, including practical experience facilitating agile ceremonies and supporting…
Added 28 mins ago
Senior Manager, Software Engineering - Case Management Platform
Natera
Remote, United States
Demonstrated hands-on technical ability - recent experience writing production code, leading design reviews, and troubleshooting production issues as a manager, not only as an individual…
Added 32 mins ago
Director, Learning and Development
TruMerit, formerly CGFNS International Inc.
Remote, United States
Define standards, methodologies, quality requirements, and policies for learning and development activities across the organization, including adult learning, instructional design,…
Added 34 mins ago
Contracts & Compliance Manager
ZBETA Consulting
Remote, United States
ZBeta is a world-class physical security design, consulting, and managed services firm that partners with some of the most dynamic, high-profile organizations and individuals in the world.…
Added 34 mins ago
M
Product Manager, Customer Experience
Macmillan
Remote, United States
- $89,000 to $115,000 USD / year
As a Product Manager, Customer Experience, you will drive the vision, planning, and execution for digital touchpoints that support educators, students, and support teams. You will…
Added 35 mins ago
Customer Care Operations Manager
California Closets
Remote, United States
Founded in 1978, California Closets has built a reputation as the leader and design authority in premium space management, delivering custom-designed organizational solutions and…
Added 44 mins ago
Principal Product Manager
Lighthouse Document Technologies Inc
Remote, United States
Lighthouse is built on a foundation of unique, compassionate, highly driven individuals. We elevate the strengths and talents of those around us while leveraging opportunities for growth.…
Added 46 mins ago
Manager Revenue Integrity - FT - Days - MHS - Remote Eligible
Memorial Healthcare System
Remote, United States
Manages and monitors staffing activities including hiring, orienting, evaluating, disciplinary actions, and continuing education initiatives.Periodically tests samples of departmental…
Added 50 mins ago
Senior Sales Analytics Manager
CHN Choice Hotels International Services
Remote, United States
The Senior Sales Analytics Manager is a senior individual contributor responsible for analytical work that helps Choice Hotels' Global Sales organization understand performance, anticipate…
Added 56 mins ago
Lead Associate, Stakeholder Relations - Central Region
Remote, United States
The Lead Associate, Stakeholder Relations supports the development and execution of AES’ regional stakeholder engagement strategy and its national strategy for energy campuses and powered…
Added 1 hour ago
Manager, Paid Media and Acquisition
RemotelyHR
Remote, United States
The Paid Media & Acquisition Manager owns day-to-day execution and performance of French Florist's paid media program, Google Ads, Microsoft Ads, and Meta Ads, starting with our corporate…
Added 1 hour ago
Contract Manager
Modaxo Inc
Remote, United States
Trapeze Software is part of Modaxo’s transit portfolio, and an operating group of Constellation Software Inc. We design and deploy best-in class technologies like enterprise asset…
Added 1 hour ago
NB
Group Product Manager, NextGen
Nelnet Business Solutions
Remote, United States
- $115,000 to $165,000 USD / year
The Group Product Manager is a player-coach role. You will personally own one or more NextGen solutions - running discovery, writing requirements, and shipping with your engineering and…
Added 1 hour ago
Senior Digital Project Manager
Consertus-US
Remote, United States
Our integrated capabilities span advisory, digital solutions, engineering and design, and program delivery, enabling organizations to navigate complexity, mitigate risk, and achieve…
Added 1 hour ago
Senior Project Manager
California Mental Health Services Authority
Remote, United States
SUMMARY: This position leads initiatives and directly coaches and advises leaders on strategy and organizational workflow alignment. The project manager is accountable for developing,…
Added 1 hour ago
Senior Environmental Project Manager
Canacre USA, LLC
Remote, United States
The Environmental Project Manager is responsible for managing environmental projects from planning and permitting through execution and completion. This role combines project management…
Added 1 hour ago
Senior Oracle Cloud Program Director
Cloud Talent
Remote, United States
Make continuous improvement a priority - The Program Director should have a solid grasp of basic and many advanced project management principles, along with having experience in…
Added 1 hour ago
Product Lifecycle Manager
Ciena Corporation
Remote, United States
…the future of networking, guided by innovation, integrity, and collaboration. Through development opportunities, meaningful work, and flexibility, Ciena supports growth and well-being - on…
Added 1 hour ago
Director of Channel
Rev.io
Remote, United States
This is a hands-on role. You will lead program design while personally recruiting partners, supporting sales opportunities, and addressing barriers to growth. You will work closely with our…
Added 1 hour ago
Director I, AP English Language and Composition, Curriculum and Assessment
College Board
Remote, United States
Serve as an assessment leader for AP English Language and Composition, with primary responsibility for assessment development for AP English Language and Composition. Your work in…
Added 2 hours ago
Senior Manager, AI Transformation
Beekeeper's Naturals, Inc.
Remote, United States
As Senior Manager, AI Transformation, you’ll own BKN’s AI strategy and lead how AI shows up in the way we work, from marketing and ecommerce to finance, operations and innovation. Reporting…
Added 2 hours ago
Manager, Business Development
Carrum Health
Remote, United States
We are looking for a Manager, Business Development to lead and grow our team of outbound Business Development Specialists (BDS). This role is critical to turning eligible patients into…
Added 2 hours ago
G
Strategic Account Manager
GAF
Remote, United States
- $150,000 to $250,000 USD / year
GAF is seeking a high-energy sales professional with a track record of building successful relationships and closing new business. The Strategic Account Manager –Steep Slope is responsible…
Added 2 hours ago
WC
Content Marketing Manager
WP Company LLC
Remote, United States
- $74,000 to $111,000 USD / year
The Content Marketing Manager creates and activates content that helps media and publishing buyers understand Arc XP’s products, expertise, and customer outcomes. Reporting to the Global VP…
Added 2 hours ago
RC
Sales Training Program Manager - Remote (CA Only)
Race Communications
Remote, United States
- $71,000 to $79,000 USD / year
The Sales Training Program Manager is responsible for owning, managing, and continuously improving the company’s sales training infrastructure to drive consistent, high-level performance…

Jobgether

Digital Program Manager

Remote, United States

$120,000 to $140,000 USD / year

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Job details

Pay: $120,000 to $140,000 USD / year
Posting language: English
Posted: Oct 30, 2026

Original job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Digital Program Manager based in the United States.

As a Digital Program Manager, you will lead the development and execution of scalable digital customer experiences, helping organizations improve engagement, adoption, retention, and long-term customer value. You will own automated customer journeys across the entire lifecycle, from onboarding and product adoption to renewals and expansion readiness. Working closely with Customer Success, Marketing, Revenue Operations, Product, Support, and Sales teams, you will identify customer journey challenges and transform them into effective digital solutions. You will leverage automation, data analytics, and emerging AI technologies to streamline processes and deliver personalized customer interactions at scale. This role combines strategic thinking, hands-on program execution, and innovation, with significant influence across the broader Customer Success organization. It is an exciting opportunity to shape the future of digital customer success within a fast-growing cloud technology environment.

Accountabilities:

Digital Customer Journey Management: Own and continuously improve the end-to-end digital customer experience, covering onboarding, adoption, value realization, renewals, and expansion readiness. Design, launch, monitor, and optimize automated customer journeys and lifecycle programs.
Automated Journey Development: Build automated workflows, customer engagement plays, triggers, and handoffs that ensure the right Customer Account Manager (CAM) or Technical Account Manager (TAM) becomes involved at the appropriate moment, based on customer health, renewal risks, expansion opportunities, escalations, and other engagement signals.
Customer Experience Optimization: Implement existing and future customer journey strategies while identifying friction points through customer feedback, operational data, and internal stakeholder insights. Develop solutions that deliver consistent customer experiences across all Customer Success teams.
Internal Consulting & Discovery: Partner with Customer Success teams to understand operational challenges through ticket analysis, stakeholder interviews, and data reviews. Identify repetitive manual activities, inconsistent processes, and opportunities to improve efficiency and customer satisfaction.
Automation & Process Improvement: Translate identified challenges into practical solutions using automation, intelligent triggers, and AI-powered workflows. Develop reusable programs and tools that enable Customer Success teams to improve service delivery and recover valuable operational capacity.
Agentic AI Implementation: Lead the evolution from traditional automated workflows toward adaptive, AI-driven customer journeys, including personalized onboarding experiences and automated Executive Business Review (EBR) and Technical Value Review (TVR) summaries.
AI Enablement & Governance: Equip CAMs and TAMs with AI-generated insights and actionable recommendations. Evaluate relevant technologies, manage pilot programs, and establish appropriate guidelines to ensure AI-generated communications remain accurate, consistent with brand standards, and appropriately escalated to human team members when needed.
Cross-Functional Program Management: Manage initiatives from discovery through implementation and continuous improvement, including defining project scope, developing timelines, prioritizing deliverables, managing dependencies, and maintaining visibility into roadmaps and progress.
Stakeholder Collaboration: Work closely with Marketing on customer lifecycle communications, Revenue Operations on segmentation and performance metrics, Product on telemetry and in-app messaging, Support on customer ticket signals, and Sales on expansion opportunities.
Data-Driven Performance Management: Measure the effectiveness of digital customer programs by connecting individual initiatives to key business outcomes, including Net Revenue Retention (NRR), product adoption, and customer risk reduction. Conduct experiments, analyze results, and communicate performance insights across the organization.
Continuous Improvement & Innovation: Identify emerging opportunities to enhance customer engagement through new technologies, scalable processes, and AI-driven solutions. Share best practices and promote continuous improvement throughout the Customer Success organization.

Requirements:

At least 5 years of professional experience in digital customer success, lifecycle marketing, customer adoption, Customer Success Operations, or program management within a scaled customer environment.
Demonstrated experience leading cross-functional programs from initial discovery and planning through implementation, launch, and optimization.
Proven ability to influence stakeholders and coordinate teams without direct managerial authority.
Strong consultative skills, including the ability to conduct discovery sessions, facilitate collaborative workshops, gather stakeholder feedback, and translate findings into actionable priorities.
Hands-on experience with Customer Success platforms, marketing automation tools, or CRM systems, including the ability to design, configure, and manage automated customer journeys.
Practical experience with AI agents and Large Language Model (LLM)-based workflows, or a strong interest in developing expertise in these technologies.
Sound judgment in determining where AI-powered automation can improve customer experiences and where human intervention remains essential.
Strong analytical capabilities and data fluency, including experience using product telemetry, customer health scores, segmentation, and attribution data to guide decisions and measure program effectiveness.
Excellent project management skills, with the ability to prioritize competing initiatives, manage risks and dependencies, and maintain clear visibility into project progress.
Strong written and verbal communication skills, with the ability to adapt messaging to different audiences, from customer-facing teams to senior executives.
A proactive builder mentality, with the ability to work independently, navigate ambiguity, and develop structured solutions in a fast-paced environment.
Preferred Qualifications:
Experience in B2B SaaS, cloud technology, or the Microsoft and Managed Service Provider (MSP) ecosystem.
Previous experience working in Partner Success or Customer Support Operations.
Hands-on experience with no-code or low-code AI agent development platforms.
Familiarity with prompt engineering and designing LLM-powered workflows.
Experience developing scalable customer engagement strategies and lifecycle automation programs.

Benefits:

Competitive Compensation: Annual base salary ranging from $120,000 to $140,000, complemented by an incentive plan.
Stock Options: Opportunity to participate in the company's equity program.
Health & Welfare Benefits: Access to comprehensive health and welfare insurance plans.
Life & Disability Coverage: Insurance plans designed to provide additional financial protection.
Retirement Benefits: Access to a company retirement savings plan.
Flexible Paid Time Off: Unlimited flexible PTO to support work-life balance and personal commitments.
Birthday Leave: Enjoy your birthday off as an additional employee perk.
Remote Work: Fully remote position based in the United States.
Collaborative Culture: Join an innovative, collaborative, and fast-moving team that values creativity, ownership, and continuous learning.
Professional Development: Opportunity to work with emerging AI technologies, automation platforms, and modern cloud solutions while contributing to the evolution of digital customer success.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Sales
Data analysis
Customer experience
Onboarding
Customer service
Process improvement
Program management
Prioritization
Performance management
Project management
Communication skills
Work independently

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