Remote jobs in the United States

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Added 3 mins ago
Engineering Manager
Trim Systems Operating Corp
Remote, United States
The Engineering Manager plans and directs all aspects of the engineering team, oversees product & process planning, design, and execution while managing budgets, resources, and personnel…
Added 4 mins ago
IT
Senior Manager / Associate Director, GMP Quality Assurance
Immunic Therapeutics
Remote, United States
- $210,000 to $270,000 USD / year
We are seeking a Senior Manager / Associate Director, Quality Management Systems (QMS) to own and mature Immunic’s GxP quality management system as the company moves from late-stage…
Added 22 mins ago
Senior Web Developer - Growth Marketing
Dataiku
Remote, United States
Own tracking in Google Tag Manager across organic and paid, including taking over day-to-day tag maintenance from our external provider: the data layer, GA4 events, pixels, conversion APIs,…
Added 23 mins ago
Assistant Resource Coordinator
Parsons Technical Services, Inc.
Remote, United States
T5 Program Summary: The Federal Aviation Administration (FAA) awarded the Technical Support Services Contract 5 (T5) to Parsons in April 2023. Parsons is the prime contractor. This $1.8+…
Added 29 mins ago
SF
Mission Success Manager
Second Front Systems
Remote, United States
- $150,000 to $160,000 USD / year
Second Front Systems is looking for a customer-focused, mission-driven, high-agency Mission Success Manager to strengthen our Mission Success team.
Added 30 mins ago
Sr. Principal Software Engineer (Remote)
HOME DEPOT MANAGEMENT COMPANY, LLC
Remote, United States
…for guiding software design and development across multiple engineering teams and principal software engineers. Sr. Principals will help accelerate delivery speed and quality through…
Added 30 mins ago
AS
Senior Conference Planner
Articus Solutions, LLC
Remote, United States
- $41.07 to $75 USD / hour
…headquartered in Colorado Springs, Colorado. We provide world-class Engineering, Integrated Hardware and Software, Advisory & Assistance Services (A&AS), Program & Project Management,…
Added 42 mins ago
TV
Staff Software Engineer, Platform Team
The Voleon Group
Remote, United States
- $325,000 to $410,000 USD / year
…investment management. We have become a multibillion-dollar asset manager, and we have ambitious goals for the…
Added 50 mins ago
Senior Program Manager
Hitachi Global
Remote, United States
Data Center Sr Program Manager - Hyperscale Account
Added 51 mins ago
A
Senior Manager, Security Incident Response
Affirm
Remote, United States
- $265,000 to $325,000 USD / year
…company’s long-term success. The Security Operations and Resilience Engineering (SOR) program is the foundation of our prevention, detection, and response capabilities, helping safeguard…
Added 2 hours ago
Sr. Mechanical Engineer - Medical Device Solutions
Battelle
Remote, United States
…feasibility assessment/demonstration; detail design including engineering analysis and testing; verification and validation testing and documentation; transfer to the client and follow-on…
Added 2 hours ago
Senior Site EHS Manager-EPC Nuclear New Build (SMR)
GE Vernova Hitachi Nuclear Energy Americas LLC
Remote, United States
Senior Site Environment, Health & Safety (EHS) Manager to lead field execution of the EHS program for a first-of-a-kind nuclear new build construction project. This position will serve as…
Added 4 hours ago
J
Senior Manager, Customer Experience
Jobgether
Remote, United States
- $145,000 to $190,000 USD / year
We are seeking an experienced Senior Manager, Customer Experience to lead and scale a customer support organization within a fast-growing fintech environment. In this strategic leadership…
Added 4 hours ago
Conversational AI Engineering Manager
Full Potential Solutions
Remote, United States
…benefits for our employees, including a lucrative compensation program, medical, dental, and vision benefits, and the opportunity for high-potential career growth with a fast-growing…
Added 5 hours ago
Marketing Operations Program Manager
Stripe
Remote, United States
We're looking for a Program Manager to lead cross-functional programs that grow Stripe's reach to new businesses in direct support of Stripe’s mission. This role sits at the intersection of…
Added 5 hours ago
Senior Technical Program Manager
Jobgether
Remote, United States
As a Senior Technical Program Manager, you will take ownership of complex enterprise technology implementations, ensuring successful delivery from initial customer kickoff through…
Added 5 hours ago
J
Digital Program Manager
Jobgether
Remote, United States
- $120,000 to $140,000 USD / year
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Digital Program Manager based in the United States.
Added 6 hours ago
Sales Specialist
USABB ABB Inc.
Remote, United States
Bachelor’s degree in Engineering, Business, or a related field required, along with a minimum of 5 years of sales experience.
Added 8 hours ago
Sr. IT Project Manager
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr. IT Project Manager based in the United States.
Added 8 hours ago
J
Manager, Marketing Analytics (Channel & Partner Performance)
Jobgether
Remote, United States
- $124,500 to $143,000 USD / year
The Manager, Marketing Analytics will lead analytical efforts across a diverse marketing and partner ecosystem, turning complex data into insights that drive business performance. Reporting…
Added 8 hours ago
J
Director of Business Development (Wireless)
Jobgether
Remote, United States
- $120,000 to $140,000 USD / year
…providers. You will connect complex infrastructure construction and engineering capabilities with customer investment priorities to secure high-value contracts and long-term partnerships.…
Added 8 hours ago
Program Management, Data & AI Applications
Jobgether
Remote, United States
…quality standards. Working closely with software, data, cloud, engineering, and cybersecurity teams, you will turn business needs into actionable plans and measurable outcomes. The position…
Added 9 hours ago
J
Global Senior Project Manager
Jobgether
Remote, United States
- $105,000 to $125,000 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Global Senior Project Manager based in the United States.
Added 9 hours ago
Manager, Digital Product Operations
American Express
Remote, United States
The Manager, Digital Product Operations is embedded within the US SME Early Experience organization and serves as the operational bridge between customer-facing teams and Product &…
Added 11 hours ago
T
Senior Program Manager - Product Excellence
ThoughtSpot
Remote, United States
- $145,000 to $175,000 USD / year
…live delivery across both programs. You're a genuine hybrid of program manager, live facilitator, and enablement partner - technical enough to hold your own with a room of SEs,…

Jobgether

Digital Program Manager

Remote, United States

$120,000 to $140,000 USD / year

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Job details

Pay: $120,000 to $140,000 USD / year
Posting language: English
Posted: Oct 30, 2026

Original job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Digital Program Manager based in the United States.

As a Digital Program Manager, you will lead the development and execution of scalable digital customer experiences, helping organizations improve engagement, adoption, retention, and long-term customer value. You will own automated customer journeys across the entire lifecycle, from onboarding and product adoption to renewals and expansion readiness. Working closely with Customer Success, Marketing, Revenue Operations, Product, Support, and Sales teams, you will identify customer journey challenges and transform them into effective digital solutions. You will leverage automation, data analytics, and emerging AI technologies to streamline processes and deliver personalized customer interactions at scale. This role combines strategic thinking, hands-on program execution, and innovation, with significant influence across the broader Customer Success organization. It is an exciting opportunity to shape the future of digital customer success within a fast-growing cloud technology environment.

Accountabilities:

Digital Customer Journey Management: Own and continuously improve the end-to-end digital customer experience, covering onboarding, adoption, value realization, renewals, and expansion readiness. Design, launch, monitor, and optimize automated customer journeys and lifecycle programs.
Automated Journey Development: Build automated workflows, customer engagement plays, triggers, and handoffs that ensure the right Customer Account Manager (CAM) or Technical Account Manager (TAM) becomes involved at the appropriate moment, based on customer health, renewal risks, expansion opportunities, escalations, and other engagement signals.
Customer Experience Optimization: Implement existing and future customer journey strategies while identifying friction points through customer feedback, operational data, and internal stakeholder insights. Develop solutions that deliver consistent customer experiences across all Customer Success teams.
Internal Consulting & Discovery: Partner with Customer Success teams to understand operational challenges through ticket analysis, stakeholder interviews, and data reviews. Identify repetitive manual activities, inconsistent processes, and opportunities to improve efficiency and customer satisfaction.
Automation & Process Improvement: Translate identified challenges into practical solutions using automation, intelligent triggers, and AI-powered workflows. Develop reusable programs and tools that enable Customer Success teams to improve service delivery and recover valuable operational capacity.
Agentic AI Implementation: Lead the evolution from traditional automated workflows toward adaptive, AI-driven customer journeys, including personalized onboarding experiences and automated Executive Business Review (EBR) and Technical Value Review (TVR) summaries.
AI Enablement & Governance: Equip CAMs and TAMs with AI-generated insights and actionable recommendations. Evaluate relevant technologies, manage pilot programs, and establish appropriate guidelines to ensure AI-generated communications remain accurate, consistent with brand standards, and appropriately escalated to human team members when needed.
Cross-Functional Program Management: Manage initiatives from discovery through implementation and continuous improvement, including defining project scope, developing timelines, prioritizing deliverables, managing dependencies, and maintaining visibility into roadmaps and progress.
Stakeholder Collaboration: Work closely with Marketing on customer lifecycle communications, Revenue Operations on segmentation and performance metrics, Product on telemetry and in-app messaging, Support on customer ticket signals, and Sales on expansion opportunities.
Data-Driven Performance Management: Measure the effectiveness of digital customer programs by connecting individual initiatives to key business outcomes, including Net Revenue Retention (NRR), product adoption, and customer risk reduction. Conduct experiments, analyze results, and communicate performance insights across the organization.
Continuous Improvement & Innovation: Identify emerging opportunities to enhance customer engagement through new technologies, scalable processes, and AI-driven solutions. Share best practices and promote continuous improvement throughout the Customer Success organization.

Requirements:

At least 5 years of professional experience in digital customer success, lifecycle marketing, customer adoption, Customer Success Operations, or program management within a scaled customer environment.
Demonstrated experience leading cross-functional programs from initial discovery and planning through implementation, launch, and optimization.
Proven ability to influence stakeholders and coordinate teams without direct managerial authority.
Strong consultative skills, including the ability to conduct discovery sessions, facilitate collaborative workshops, gather stakeholder feedback, and translate findings into actionable priorities.
Hands-on experience with Customer Success platforms, marketing automation tools, or CRM systems, including the ability to design, configure, and manage automated customer journeys.
Practical experience with AI agents and Large Language Model (LLM)-based workflows, or a strong interest in developing expertise in these technologies.
Sound judgment in determining where AI-powered automation can improve customer experiences and where human intervention remains essential.
Strong analytical capabilities and data fluency, including experience using product telemetry, customer health scores, segmentation, and attribution data to guide decisions and measure program effectiveness.
Excellent project management skills, with the ability to prioritize competing initiatives, manage risks and dependencies, and maintain clear visibility into project progress.
Strong written and verbal communication skills, with the ability to adapt messaging to different audiences, from customer-facing teams to senior executives.
A proactive builder mentality, with the ability to work independently, navigate ambiguity, and develop structured solutions in a fast-paced environment.
Preferred Qualifications:
Experience in B2B SaaS, cloud technology, or the Microsoft and Managed Service Provider (MSP) ecosystem.
Previous experience working in Partner Success or Customer Support Operations.
Hands-on experience with no-code or low-code AI agent development platforms.
Familiarity with prompt engineering and designing LLM-powered workflows.
Experience developing scalable customer engagement strategies and lifecycle automation programs.

Benefits:

Competitive Compensation: Annual base salary ranging from $120,000 to $140,000, complemented by an incentive plan.
Stock Options: Opportunity to participate in the company's equity program.
Health & Welfare Benefits: Access to comprehensive health and welfare insurance plans.
Life & Disability Coverage: Insurance plans designed to provide additional financial protection.
Retirement Benefits: Access to a company retirement savings plan.
Flexible Paid Time Off: Unlimited flexible PTO to support work-life balance and personal commitments.
Birthday Leave: Enjoy your birthday off as an additional employee perk.
Remote Work: Fully remote position based in the United States.
Collaborative Culture: Join an innovative, collaborative, and fast-moving team that values creativity, ownership, and continuous learning.
Professional Development: Opportunity to work with emerging AI technologies, automation platforms, and modern cloud solutions while contributing to the evolution of digital customer success.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Sales
Data analysis
Customer experience
Onboarding
Customer service
Process improvement
Program management
Prioritization
Performance management
Project management
Communication skills
Work independently

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