Jobs in the United States

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Added just now
Security Analyst
Mayo US
Rochester, MN
The Security Analyst position is a member of the team, who assists in the development, management and curation of the Security Enterprise Security Risk Management (GS-ESRM) Program. The…
Added 1 min ago
Systems Analyst II
Canon Virginia, Inc.
Newport News, VA
The Systems Analyst designs, installs, administers, manages and tunes software systems, hardware and network connections to ensure high levels of availability and security of the supported…
Added 1 min ago
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Billing Analyst
VHB
Watertown, MA · Boston, MA · Worcester, MA · Springfield, MA
- $28 to $40 USD / hour
VHB is seeking a dynamic, detail-oriented Billing Analyst to join our New England Regional Finance team. In this role, you will play a key part in supporting the billing and financial…
Added 3 mins ago
IT Business Health Systems Analyst (NON-REMOTE/CONNECTICUT)
Masonicare Corp
Wallingford, CT
The Business & Health Systems Analyst analyzes complex business and healthcare-system needs and translates them into process improvements and technology solutions that support…
Added 4 mins ago
Replenishment Analyst
Smithfield Support Services Corp
Rogers, AR
As a Replenishment Analyst, you will ensure product availability at Distribution Centers (DCs) and Stores to maximize Point-of-Sale (POS) opportunities while controlling Markup and Markdown…
Added 5 mins ago
Sr. Operations Analyst
Florida Crystals / ASR Group
Baltimore, CA
The Senior Operations Analyst will drive operational excellence across ASR manufacturing operations – the single most important driver of ASR profitability. The Senior Operations Analyst…
Added 9 mins ago
SAP Functional Analyst-Level 3-CRM
Cintas
Mason, OH
Cintas is currently looking for an SAP Functional Analyst-Level 3 to support the CRM area.
Added 12 mins ago
V
Billing Analyst
VHB
Watertown, MA · Boston, MA · Worcester, MA · Springfield, MA
- $28 to $40 USD / hour
VHB is seeking a dynamic, detail-oriented Billing Analyst to join our New England Regional Finance team. In this role, you will play a key part in supporting the billing and financial…
Added 12 mins ago
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Senior Billing Analyst
VHB
Watertown, MA · Boston, MA · Worcester, MA · Springfield, MA
- $75,000 to $115,000 USD / year
VHB is seeking an experienced, detail-oriented Senior Billing Analyst to join our New England Regional Finance team. This is an opportunity to take ownership of complex billing and accounts…
Added 13 mins ago
EG
Sr IT Governance Analyst
Eliassen Group
Olympia, WA
- $42 to $52 USD / hour
Our client seeks a Sr IT Governance Analyst to provide counsel on IT controls, risk management, and audits. The role partners with the AI Center of Excellence to align internal AI…
Added 19 mins ago
Sr. Manager, Finance Transformation (HYBRID)
McCormick & Company
HUNT VALLEY, MD
…Transformation Strategy and be responsible for leading a Sr. Financial Analyst. We are seeking a Sr. Manager, Finance Transformation to lead the execution of initiatives that strengthen…
Added 21 mins ago
2027 Summer Intern - Enterprise Data Analyst, Data Products (Raleigh, NC)
First Citizens Bank
Raleigh, NC
The Data Analyst Intern will support the Enterprise Data Products team in delivering trusted, scalable, and high-quality data products and solutions that enable business, regulatory, risk,…
Added 23 mins ago
Performance Management Analyst Senior
AEP Service Corporation
Columbus, OH
Under general supervision/direction, provide performance support for the business unit. The Performance Management Analyst Senior is responsible for such things as developing and monitoring…
Added 25 mins ago
IS
Strategic Analyst (Policy)
IQ Sig
Arlington, VA
- $150,000 to $180,000 USD / year
Our team provides superior services, solutions and subject matter expertise to solve our customer's most challenging requirements in cyber, land, air, sea and space. We believe in…
Added 28 mins ago
Business Management Analyst
NextEra Energy
Palm Beach Gardens, FL
…energy sources to power progress. We deliver tailored energy solutions that fuel economic growth, strengthen communities, and help customers achieve their energy goals. Ready to make a…
Added 36 mins ago
Business Analyst - Lending & PM Tools
CIBC
Chicago, IL
…lead discussions, listen and ask the right questions to ensure solutions meet…
Added 36 mins ago
ND
Managing Director, Data & AI
NTT DATA Americas, Inc.
Baltimore
- $150,000 to $350,000 USD / year
NTT DATA's North America AI Industry Solutions team is seeking a highly strategic and visionary Managing Director, Data & AI Solutions Leader for AI Industry Solutions. This senior…
Added 36 mins ago
EG
Sr IT Governance Analyst
Eliassen Group
Springfield, IL
- $42 to $52 USD / hour
Our client seeks a Sr IT Governance Analyst to provide counsel on IT controls, risk management, and audits. The role partners with the AI Center of Excellence to align internal AI…
Added 37 mins ago
Sr Operations Analyst
Florida Crystals / ASR Group
Crockett, CA
The Senior Operations Analyst will drive operational excellence across ASR manufacturing operations – the single most important driver of ASR profitability. The Senior Operations Analyst…
Added 44 mins ago
ITS Epic Willow Inpatient Pharmacist Analyst II - Remote
ProMedica Shared Services, LLC
Remote, United States
As the IT Epic Pharmacy Analyst II, you participate in planning, designing, developing, training, implementing, communicating, supporting, and evaluating existing or new functionality…
Added 44 mins ago
M
Complex Claims Analyst
Metis
Roanoke, VA
- $21.5 to $30 USD / hour
Metis is searching for a Complex Claims Analyst to join our Team!
Added 44 mins ago
AI Analyst 2
Community Financial System, Inc.
Syracuse, NY
We’re seeking a motivated and curious AI Analyst 2 to help identify and apply artificial intelligence (AI) solutions across our organization. In this role, you will be exploring new…
Added 44 mins ago
Sr. Business Process Analyst
Community Financial System, Inc.
Syracuse, NY
The Senior Business Systems Analyst serves as a key liaison between business stakeholders and application development teams. This role is responsible for gathering, documenting, and…
Added 46 mins ago
A
Procurement Analyst
Actalent
Woburn, MA
- $40 to $50 USD / hour
Added 47 mins ago
Regional Security Cooperation Analyst (5811)
SMX
Aiea, HI · Hollywood, MD
SMX is seeking a self-starter, highly motivated Senior Security Cooperation Analyst to support SOCPAC J5 Directorate. The candidate will be required to shepherd operations, activities and…

Jobgether

Customer Support / Technical Support Analyst

Remote, United States

$22 USD / hour

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Job details

Pay: $22 USD / hour
Education: High school diploma
Experience: 2–5 years of relevant professional experience in customer service, technical support, public relations, or a similar customer-facing role.
Working hours: 40 hours per week
Posting language: English
Posted: Nov 2, 2026

Original job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Customer Support / Technical Support Analyst based in the United States.

As a Customer Support / Technical Support Analyst, you will provide essential customer assistance for a federal health program, helping individuals navigate inquiries and resolve technical and administrative issues. You will handle inbound and outbound calls, emails, web chats, and back-office support activities, ensuring customers receive accurate and timely solutions. Your responsibilities will include investigating processing issues, monitoring data workflows, and resolving discrepancies affecting important program services. You will also maintain accurate case records while ensuring compliance with established service standards and processing guidelines. This fully remote opportunity is ideal for a customer-focused professional who combines strong communication skills with analytical thinking and attention to detail. The seasonal assignment runs from November 2026 through March 2027, with potential opportunities for extension or permanent employment.

Accountabilities:

Handle intermediate-level customer inquiries through inbound and outbound telephone calls, emails, web chats, and back-office support channels.
Take end-to-end ownership of customer requests, ensuring timely, accurate, reliable, and courteous assistance throughout the resolution process.
Monitor batch processing activities and provide outreach and support when processing issues, errors, or exceptions occur.
Investigate and follow up on edit code rejections, processing discrepancies, and other operational issues, coordinating appropriate resolutions.
Research customer service inquiries, analyze available information, and provide clear explanations and effective solutions within established timelines.
Verify and communicate the processing status of various records and transactions, including promissory notes, batch submissions, entrance and exit counseling, and borrower, grant recipient, and borrower-servicer information.
Analyze data integrity issues, identify underlying causes, and recommend sustainable solutions to recurring customer and processing problems.
Document every customer interaction by creating new cases or updating existing records to ensure accurate, complete, and traceable case histories.
Follow established Service Level Agreements (SLAs), processing requirements, program policies, and operational guidelines.
Identify opportunities to improve workflows, streamline support activities, and enhance overall service efficiency.
Adapt quickly to changing procedures, new processes, and evolving program requirements while maintaining consistent service quality.
Maintain a professional, customer-oriented approach when communicating with individuals who rely on accurate information and effective assistance.

Requirements:

High school diploma or GED required.
2–5 years of relevant professional experience in customer service, technical support, public relations, or a similar customer-facing role.
Must be a U.S. citizen.
Must be able to successfully pass a federal background investigation to obtain access to sensitive information.
Excellent customer service skills, with the ability to interact tactfully, patiently, and courteously with diverse customer populations.
Strong verbal communication skills and the ability to convey enthusiasm, professionalism, energy, and sincerity over the phone.
Excellent written communication skills, particularly when responding to customer inquiries and documenting case information.
Strong analytical and problem-solving abilities, with the capacity to investigate issues, interpret information, and identify appropriate solutions.
Exceptional attention to detail and accuracy when reviewing customer information, processing records, and maintaining case documentation.
Strong organizational and time-management skills, with the ability to manage multiple requests and competing priorities effectively.
Ability to establish rapport with customers, understand their concerns, and communicate complex information in a clear and accessible manner.
Ability to work independently in a fully remote environment while maintaining productivity, accountability, and service quality.
Flexibility and adaptability when working with evolving processes, procedures, and operational requirements.
Location restriction: This position is not available to residents of California or the New York City metropolitan area.

Benefits:

Competitive compensation of $22.00 per hour.
Full-time schedule of 40 hours per week.
Fully remote working arrangement, with no travel required.
Consistent day-shift schedule.
Seasonal assignment running from November 1, 2026, through March 18, 2027.
Potential opportunity for contract extension or conversion to a permanent position.
Opportunity to gain experience supporting an important federal health program.
Valuable professional experience in customer service, technical support, data processing, and federal program operations.
Opportunity to develop analytical, communication, and problem-solving skills in a structured support environment.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Customer service
Technical support
Regulatory compliance
Analytical skills
Attention to detail
Research
Counselling
Public relations
Communication skills
Problem solving
Analyse issues
Documentation
Time management
Work independently
Adaptability

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