Jobs in the United States

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Added 1 min ago
Senior Commercial Business Systems Manager
Hearst
Carmel, IN · Durham, NC · South San Francisco, CA
Balance strategic initiatives with operational support and platform maintenance.
Added 6 mins ago
KS
Business Analyst
Kelly Services
United States
- $17.93 USD / hour
…right here in your backyard. Kelly® is looking for a Business Analyst to work at a leading organization in Columbia, SC. Let us help you grow at work and discover the next step in your…
Added 10 mins ago
Technical Advisor - Weapons Technical Analyst (Laboratory Enabler)
CACI
Fort Gillem, GA · Forest Park, GA · Forest Park
CACI is seeking for a Forensic Exploitation Lab Technical Advisor / Weapons Technical Information (WTI) Analyst serves as the primary technical Subject Matter Expert and strategic…
Added 11 mins ago
S
Associate / Staff Mission Data Analyst
SciTec
Boulder, CO
- $88,000 to $127,000 USD / year
SciTec has an immediate opportunity for a talented systems analyst/engineer to support our programs delivering Next-Generation Missile Warning software. This is a unique opportunity to join…
Added 11 mins ago
Indirect Tax Analyst
Christie's Inc Company
NY
…to manage tax risk, support commercial objectives, and drive operational excellence. We are seeking a highly motivated US Indirect Tax Analyst to join our growing tax function. This role…
Added 17 mins ago
GI
Program Analyst III
Goldbelt, Inc.
Remote, United States
- $100,000 to $120,000 USD / year
…from junior staff to high-level subject matter experts. We are research- and data-driven, with a team of experts ready to create solutions and customized support tailored to our clients'…
Added 26 mins ago
Epic Business Analyst II - Cadence
Harris Health
TX
The Epic Business Systems Analyst II ensures that the operational interests of their respective functional areas are being fully represented in the day-to-day operations of the Information…
Added 31 mins ago
Analyst - Hub Financial Service
United Airlines
San Francisco, CA
Identify cost-saving opportunities, process improvements, and operational efficiencies
Added 39 mins ago
Open-Source Intelligence Analyst, Junior
Castalia Systems
Quantico, VA
Castalia Systems is seeking an Open-Source Intelligence Analyst, Junior, to support our Intelligence Client’s mission sets.
Added 45 mins ago
Revenue Cycle Coding Specialist
HealthPartners
United States
(5%) – Partners with Coding Education and Data Analyst regarding documentation and coding reviews, coding audits, including providing feedback to new and existing clinicians. Assists in…
Added 47 mins ago
Asset & Wealth Management, Private Wealth Management, Goldman Sachs Trust Company, Trust Management Professional - New York
Campus
NY
Based in our New York City office, a GSTC Trust Analyst/Associate provides direct account oversight, including relationship management, and is a key person in managing the ongoing…
Added 48 mins ago
UO
Data Support Analyst (VPUR)
University of Maryland College Park (UMCP)
United States
- $35 USD / hour
The Data Support Analyst provides operational support to the Business Intelligence team within University Relations at the University of Maryland. This position helps maintain accurate and…
Added 49 mins ago
Inventory Analyst
Na Ali'i Consulting & Sales, LLC.
Fort Worth, TX
Nakupuna Companies is looking for an Inventory Analyst. The purpose of this position is to be a member of a contract support team to perform inventory counts, conduct causative research of…
Added 49 mins ago
Program Analyst
Na Ali'i Consulting & Sales, LLC.
Arlington, VA
Nakupuna Companies is looking for a Program Analyst to support the Assistant Secretary of the Navy for Research, Development, and Acquisition (ASN RD&A) at the Pentagon. This position is…
Added 51 mins ago
LM
Budget Planning Analyst
Louisville Metro Government
Louisville, KY
- $83,345.6 USD / year
…departments’ core mission through the development of the annual operational and capital budgets, as well as the preparation of regular and special budget…
Added 59 mins ago
AF
Commercial Credit Supervisor
A+ Federal Credit Union
Austin, TX
- $99,400 USD / year
The Commercial Credit Supervisor provides day-to-day leadership and operational oversight of the commercial credit analyst team while maintaining the capability to analyze and underwrite…
Added 1 hour ago
Sr Analst - Config Mgmt
United Airlines
Houston, TX
The Senior Analyst – Configuration Management is responsible for implementing and maintaining procedures and controls that ensure the accuracy and integrity of aircraft configuration data…
Added 1 hour ago
Senior Systems Analyst - Configuration Management & Technical Records
United Airlines
Houston, TX
…is responsible for maintaining per GMM requirements and UA Operational…
Added 1 hour ago
V
Senior Billing Analyst
VHB
Watertown, MA · Boston, MA · Worcester, MA · Springfield, MA
- $75,000 to $115,000 USD / year
VHB is seeking an experienced, detail-oriented Senior Billing Analyst to join our New England Regional Finance team. This is an opportunity to take ownership of complex billing and accounts…
Added 1 hour ago
Business Analyst - Lending & PM Tools
CIBC
Chicago, IL
…contributing to projects that impact the business through in-depth research analysis, interpretation, documentation, and advice on moderately complex business information. The role applies…
Added 1 hour ago
Sr Analst - Config Mgmt
Employment Application
TX
The Senior Analyst – Configuration Management is responsible for implementing and maintaining procedures and controls that ensure the accuracy and integrity of aircraft configuration data…
Added 2 hours ago
J
Customer Support / Technical Support Analyst
Jobgether
Remote, United States
- $22 USD / hour
…partner is looking for a Customer Support / Technical Support Analyst based in the United…
Added 2 hours ago
Performance Analyst and Educator I
NemoursCareerSite
Jacksonville, FL
The Performance Analyst and Educator I (PAE) position resides within the Quality Assurance and Training Department of Patient Financial Services. This role is responsible for analyzing…
Added 2 hours ago
Senior Quantitative Model Analyst - Counterparty Credit Risk Modeling
U.S. Bank
New York, NY
Research, design, develop, test, and maintain counterparty exposure models for derivatives, prime brokerage, and securities financing transactions.
Added 2 hours ago
Executive Assistant – Global Head of Growth & Enablement, New York, Dallas or London
S&P Global
New York, NY
At S&P Global Ratings, our analyst-driven credit ratings, research, and sustainable finance opinions provide critical insights that are essential to translating complexity into clarity so…

Jobgether

Customer Support / Technical Support Analyst

Remote, United States

$22 USD / hour

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Job details

Pay: $22 USD / hour
Education: High school diploma
Experience: 2–5 years of relevant professional experience in customer service, technical support, public relations, or a similar customer-facing role.
Working hours: 40 hours per week
Posting language: English
Posted: Nov 2, 2026

Original job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Customer Support / Technical Support Analyst based in the United States.

As a Customer Support / Technical Support Analyst, you will provide essential customer assistance for a federal health program, helping individuals navigate inquiries and resolve technical and administrative issues. You will handle inbound and outbound calls, emails, web chats, and back-office support activities, ensuring customers receive accurate and timely solutions. Your responsibilities will include investigating processing issues, monitoring data workflows, and resolving discrepancies affecting important program services. You will also maintain accurate case records while ensuring compliance with established service standards and processing guidelines. This fully remote opportunity is ideal for a customer-focused professional who combines strong communication skills with analytical thinking and attention to detail. The seasonal assignment runs from November 2026 through March 2027, with potential opportunities for extension or permanent employment.

Accountabilities:

Handle intermediate-level customer inquiries through inbound and outbound telephone calls, emails, web chats, and back-office support channels.
Take end-to-end ownership of customer requests, ensuring timely, accurate, reliable, and courteous assistance throughout the resolution process.
Monitor batch processing activities and provide outreach and support when processing issues, errors, or exceptions occur.
Investigate and follow up on edit code rejections, processing discrepancies, and other operational issues, coordinating appropriate resolutions.
Research customer service inquiries, analyze available information, and provide clear explanations and effective solutions within established timelines.
Verify and communicate the processing status of various records and transactions, including promissory notes, batch submissions, entrance and exit counseling, and borrower, grant recipient, and borrower-servicer information.
Analyze data integrity issues, identify underlying causes, and recommend sustainable solutions to recurring customer and processing problems.
Document every customer interaction by creating new cases or updating existing records to ensure accurate, complete, and traceable case histories.
Follow established Service Level Agreements (SLAs), processing requirements, program policies, and operational guidelines.
Identify opportunities to improve workflows, streamline support activities, and enhance overall service efficiency.
Adapt quickly to changing procedures, new processes, and evolving program requirements while maintaining consistent service quality.
Maintain a professional, customer-oriented approach when communicating with individuals who rely on accurate information and effective assistance.

Requirements:

High school diploma or GED required.
2–5 years of relevant professional experience in customer service, technical support, public relations, or a similar customer-facing role.
Must be a U.S. citizen.
Must be able to successfully pass a federal background investigation to obtain access to sensitive information.
Excellent customer service skills, with the ability to interact tactfully, patiently, and courteously with diverse customer populations.
Strong verbal communication skills and the ability to convey enthusiasm, professionalism, energy, and sincerity over the phone.
Excellent written communication skills, particularly when responding to customer inquiries and documenting case information.
Strong analytical and problem-solving abilities, with the capacity to investigate issues, interpret information, and identify appropriate solutions.
Exceptional attention to detail and accuracy when reviewing customer information, processing records, and maintaining case documentation.
Strong organizational and time-management skills, with the ability to manage multiple requests and competing priorities effectively.
Ability to establish rapport with customers, understand their concerns, and communicate complex information in a clear and accessible manner.
Ability to work independently in a fully remote environment while maintaining productivity, accountability, and service quality.
Flexibility and adaptability when working with evolving processes, procedures, and operational requirements.
Location restriction: This position is not available to residents of California or the New York City metropolitan area.

Benefits:

Competitive compensation of $22.00 per hour.
Full-time schedule of 40 hours per week.
Fully remote working arrangement, with no travel required.
Consistent day-shift schedule.
Seasonal assignment running from November 1, 2026, through March 18, 2027.
Potential opportunity for contract extension or conversion to a permanent position.
Opportunity to gain experience supporting an important federal health program.
Valuable professional experience in customer service, technical support, data processing, and federal program operations.
Opportunity to develop analytical, communication, and problem-solving skills in a structured support environment.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Customer service
Technical support
Regulatory compliance
Analytical skills
Attention to detail
Research
Counselling
Public relations
Communication skills
Problem solving
Analyse issues
Documentation
Time management
Work independently
Adaptability

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