Jobs in the United States

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Added just now
FITE Test Analyst (Req 1512)
DLH
North Charleston, SC
…experts in public health, performance evaluation, and health operations solve the complex problems faced by civilian and military customers alike by leveraging advanced tools – including…
Added 2 mins ago
Senior Business Analyst –Digital Commerce Group
CCH Incorporated
Kennesaw, GA · Cary, NC · Tampa, FL · Minneapolis, MN · Philadelphia, PA · Chicago, IL · Dallas, TX · Houston, TX · Wichita, KS
…cross-functional team of Marketers, eCommerce, UX designers, system analysts, developers, QA resources and other business leaders who will all contribute to the fulfillment of major and…
Added 5 mins ago
K
Tax Analyst
Kforce
Miami, FL
- $145,000 USD / year
We are seeking an experienced Tax Analyst to lead indirect tax operations, compliance, and technology initiatives within a complex enterprise environment. This role is responsible for…
Added 5 mins ago
Senior Investment Office Analyst
AVANGRID MANAGEMENT COMPANY, LLC.
United States Of America, MA
The Senior Analyst takes increasing ownership of the financial evaluation of power generation and storage investments, developing and challenging project economics and translating complex…
Added 6 mins ago
Consultant
Reef Point Group
Falls Church, VA
Operating at the intersection of healthcare operations, program management, and operational readiness, this role supports the Chief, Bureau of Medicine and Surgery (BUMED), Director of…
Added 6 mins ago
WI
Business System Analyst (SCM System Support) -Bilingual (English/Korean)
Woongjin, Inc
Plano, TX
- $90,000 to $100,000 USD / year
Maintains data interfaces between SCM systems, and provides continuity of work operations to business by monitoring and discovering irregularities. Responsibilities cover the entire SCM…
Added 6 mins ago
Financial Reporting Analyst
U.S. Bancorp Fund Services, LLC
Milwaukee, WI · Oshkosh, WI
U.S. Bank Global Fund Services is seeking a future team member for the role of Financial Reporting Analyst to support our Fund Administration team.
Added 6 mins ago
Fund Administration Senior Analyst
U.S. Bancorp Fund Services, LLC
Milwaukee, WI · NY · Boston, MA · Oshkosh, WI · Tempe, AZ
As a Fund Administrator 3, you will help lead a servicing team who supports the day-to-day financial and compliance operations of an exchange-traded fund (“ETF”), mutual fund, closed end…
Added 7 mins ago
SP
DHA Configuration Analyst - Remote/Nationwide
Signature Performance, Inc.
Denver, CO
- $100,000 to $140,000 USD / year
…revenue capture and collection. In the role of DHA Configuration Analyst, you will be responsible for leveraging your recent hands-on Military Health System revenue cycle experience and…
Added 10 mins ago
Help Desk Analyst
CalPrivate Bank
San Diego, CA
The Helpdesk Analyst serves as a key point of technical support for employees, helping ensure that technology works reliably, securely, and efficiently across the organization. This role is…
Added 11 mins ago
Human Resources Analyst III - Benefits
Augusta Richmond County
Augusta, GA
…May assist with maintaining the human resources information system (HRIS) by creating or updating employee records and data tables, auditing the HRIS for accuracy, and ensuring data…
Added 11 mins ago
EverPro - CX Business Systems Analyst (Remote, US)
Evercommerce
Remote, United States
…global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient…
Added 12 mins ago
SO
Senior Compliance Analyst
State of Michigan
Lansing, MI
- $34.45 to $49.53 USD / hour
About the position: This position will serve as a Senior IT Compliance Analyst within the Department of Technology, Management and Budget (DTMB) Agency Services for the Michigan Department…
Added 15 mins ago
SS
Security Alarm Analyst - Full Time
Securitas Security Services
Seattle, WA
- $32 USD / hour
- Full-time
As an Alarm Analyst, you serve as the central point of contact for our client's global safety and security operations. Your day-to-day focusses on real-time alarm monitoring, swift incident…
Added 17 mins ago
Analyst, Epic Beaker III
Quest Diagnostics
Secaucus, NJ
The Beaker Analyst III collaborates with enterprise architecture, clinical operations, and revenue management teams to optimize the order-to-cash lifecycle, ensuring solutions deliver…
Added 18 mins ago
Quality Control Business Systems Analyst
Regeneron Pharmaceuticals, Inc (USA)
United States
…people with serious diseases. We are seeking a QC Business Analyst (Associate through Senior level) to join our IOPS Quality Control team, translating QC IT needs into viable, cutting-edge…
Added 18 mins ago
Business Analyst Manager
CACI, INC.-FEDERAL
Millington, TN
CACI is seeking a Business Systems Analyst Manager for Records Administration & Management Services (RAMS) in support of BUPERS/NPC Force Management (FM) and the MyNavy HR Enterprise.
Added 19 mins ago
Manager, Capital & Equipment Planning
Endeavor Health Clinical Operations
United States
Partner with the Clinical Engineer, Data Analyst, and Financial Analyst on scoring criteria, forecasting models, and NPV/TCO analysis supporting capital decisions
Added 19 mins ago
Manager, CE Quality & Regulatory Compliance
Endeavor Health Clinical Operations
United States
Job Summary: System-level owner of Endeavor Health's Clinical Engineering quality and regulatory program across all nine hospitals. Accountable for the Medical Equipment Management Plan…
Added 19 mins ago
Clinical Engineer - Regulatory Recalls
Endeavor Health Clinical Operations
United States
…standards, and upgrade/vendor coordination, partnering with the Data Analyst on data integrity), recall management, or medical-device…
Added 19 mins ago
Clinical Engineer - CMMS
Endeavor Health Clinical Operations
United States
…standards, and upgrade/vendor coordination, partnering with the Data Analyst on data integrity), recall management, or medical-device…
Added 19 mins ago
Business Analyst, Clinical Engineering
Endeavor Health Clinical Operations
United States
Position: Business Analyst, Clinical Engineering
Added 20 mins ago
MB
Post Market and Complaint Analyst
Meridian Bioscience, Inc.
North Billerica, MA
- $90,000 to $115,000 USD / year
The Post Market and Complaint Analyst is responsible for managing complaint handling, product quality investigations, post-market surveillance activities, and regulatory reporting support…
Added 22 mins ago
Settlements Analyst
ERCOT
Taylor, TX
The Settlement Analyst performs settlement calculations for the ERCOT nodal market and responds to inquiries from Market Participants' Account Representatives. Analysts build deep expertise…
Added 22 mins ago
Market Credit Analyst
ERCOT
Taylor, TX
The Market Credit Analyst performs daily monitoring of market participant liabilities and exposures, manages collateral postings and transactions, evaluates new participant applications,…

Jobgether

Customer Support / Technical Support Analyst

Remote, United States

$22 USD / hour

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Job details

Pay: $22 USD / hour
Education: High school diploma
Experience: 2–5 years of relevant professional experience in customer service, technical support, public relations, or a similar customer-facing role.
Working hours: 40 hours per week
Posting language: English
Posted: Nov 2, 2026

Original job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Customer Support / Technical Support Analyst based in the United States.

As a Customer Support / Technical Support Analyst, you will provide essential customer assistance for a federal health program, helping individuals navigate inquiries and resolve technical and administrative issues. You will handle inbound and outbound calls, emails, web chats, and back-office support activities, ensuring customers receive accurate and timely solutions. Your responsibilities will include investigating processing issues, monitoring data workflows, and resolving discrepancies affecting important program services. You will also maintain accurate case records while ensuring compliance with established service standards and processing guidelines. This fully remote opportunity is ideal for a customer-focused professional who combines strong communication skills with analytical thinking and attention to detail. The seasonal assignment runs from November 2026 through March 2027, with potential opportunities for extension or permanent employment.

Accountabilities:

Handle intermediate-level customer inquiries through inbound and outbound telephone calls, emails, web chats, and back-office support channels.
Take end-to-end ownership of customer requests, ensuring timely, accurate, reliable, and courteous assistance throughout the resolution process.
Monitor batch processing activities and provide outreach and support when processing issues, errors, or exceptions occur.
Investigate and follow up on edit code rejections, processing discrepancies, and other operational issues, coordinating appropriate resolutions.
Research customer service inquiries, analyze available information, and provide clear explanations and effective solutions within established timelines.
Verify and communicate the processing status of various records and transactions, including promissory notes, batch submissions, entrance and exit counseling, and borrower, grant recipient, and borrower-servicer information.
Analyze data integrity issues, identify underlying causes, and recommend sustainable solutions to recurring customer and processing problems.
Document every customer interaction by creating new cases or updating existing records to ensure accurate, complete, and traceable case histories.
Follow established Service Level Agreements (SLAs), processing requirements, program policies, and operational guidelines.
Identify opportunities to improve workflows, streamline support activities, and enhance overall service efficiency.
Adapt quickly to changing procedures, new processes, and evolving program requirements while maintaining consistent service quality.
Maintain a professional, customer-oriented approach when communicating with individuals who rely on accurate information and effective assistance.

Requirements:

High school diploma or GED required.
2–5 years of relevant professional experience in customer service, technical support, public relations, or a similar customer-facing role.
Must be a U.S. citizen.
Must be able to successfully pass a federal background investigation to obtain access to sensitive information.
Excellent customer service skills, with the ability to interact tactfully, patiently, and courteously with diverse customer populations.
Strong verbal communication skills and the ability to convey enthusiasm, professionalism, energy, and sincerity over the phone.
Excellent written communication skills, particularly when responding to customer inquiries and documenting case information.
Strong analytical and problem-solving abilities, with the capacity to investigate issues, interpret information, and identify appropriate solutions.
Exceptional attention to detail and accuracy when reviewing customer information, processing records, and maintaining case documentation.
Strong organizational and time-management skills, with the ability to manage multiple requests and competing priorities effectively.
Ability to establish rapport with customers, understand their concerns, and communicate complex information in a clear and accessible manner.
Ability to work independently in a fully remote environment while maintaining productivity, accountability, and service quality.
Flexibility and adaptability when working with evolving processes, procedures, and operational requirements.
Location restriction: This position is not available to residents of California or the New York City metropolitan area.

Benefits:

Competitive compensation of $22.00 per hour.
Full-time schedule of 40 hours per week.
Fully remote working arrangement, with no travel required.
Consistent day-shift schedule.
Seasonal assignment running from November 1, 2026, through March 18, 2027.
Potential opportunity for contract extension or conversion to a permanent position.
Opportunity to gain experience supporting an important federal health program.
Valuable professional experience in customer service, technical support, data processing, and federal program operations.
Opportunity to develop analytical, communication, and problem-solving skills in a structured support environment.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Customer service
Technical support
Regulatory compliance
Analytical skills
Attention to detail
Research
Counselling
Public relations
Communication skills
Problem solving
Analyse issues
Documentation
Time management
Work independently
Adaptability

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