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Added 24 mins ago
Cloud Engineer SME
Ignite IT
Remote, United States
We are seeking a highly skilled Cloud Engineer Subject Matter Expert (SME) to join our team. The Senior Cloud Engineer (Cloud Engineer SME) is the senior technical implementation lead…
Added 24 mins ago
Senior Level Developer
Ignite IT
Remote, United States
The Senior-Level Developer serves as a technical modernization leader responsible for designing, refactoring, and implementing AWS Cloud Native solutions as part of a large-scale legacy…
Added 24 mins ago
Senior Network Security Engineer
Ignite IT
Remote, United States
We are seeking a Senior Network Security Engineer for an operations-first role supporting enterprise network security infrastructure across on-premises, remote-access, hybrid-cloud, and…
Added 24 mins ago
Senior AI/ML Engineer
Ignite IT
Remote, United States
Ignite IT Hub is seeking a senior AI/ML Engineer to maintain and enhance the U.S. Census Bureau's LLM Autocoder, which assigns standardized codes to survey write-in responses. You will…
Added 24 mins ago
Senior ITSM Engineer Subject Matter Expert (SME) DMV Area
Ignite IT
Remote, United States
We are seeking a Senior ITSM Engineer to establish, standardize, and improve enterprise IT Service Management processes and governance. The role will define enterprise processes for…
Added 24 mins ago
Senior Identity Engineer
Ignite IT
Remote, United States
Ignite IT is seeking an experienced Senior Identity and Access Management (IAM) Engineer to support enterprise identity and directory services for the U.S. Census Bureau.
Added 25 mins ago
Senior Ground Segment Systems Engineer
IESE Solutions
El Segundo, CA
IESE Solutions is seeking an experienced Senior Ground Segment Systems Engineer to support to the US Space Force (USSF) in developing, deploying, and sustaining a National Security Space…
Added 31 mins ago
Senior Software Development Engineer , Stores Foundational AI - Rufus
Amazon.com Services LLC
Seattle, WA · Palo Alto, CA
Own systems end-to-end, including design, implementation, deployment, observability, and operational excellence
Added 34 mins ago
Cybersecurity Team Lead
SAIC
Huntsville, AL
Previous experience as a Cybersecurity Team Lead, ISSO, ISSM, or senior cybersecurity engineer supporting DoD authorization activities.
Added 47 mins ago
IE
Senior Software Developer - Forward Deployed Model
Idea Entity
Remote, United States
- $110,000 to $170,000 USD / year
We are looking for an experienced Senior Software Developer to design, build, test, deploy, and support scalable software solutions that solve complex customer problems.
Added 49 mins ago
AI Engineer I
Midwest Physicians Administrative Services, LLC dba Duly Health and Care
Downers Grove, IL
The AI Engineer I is an early-career role within the Data & Analytics team, working with the AI/ML team to implement, deploy, and support the AI platforms and models that improve patient…
Added 56 mins ago
Software Engineer, Experienced Associate
PwC
Indianapolis, IN
As a Software Engineer, Experienced Associate you will contribute to the design, build, modernization, and scaling of custom applications across the software development lifecycle within…
Added 1 hour ago
Vice President, Cloud Platform Engineer
SAMC SitusAMC Holdings Corp
Remote, United States
…Docker, Kubernetes, and familiar with Git development. The Engineer is expected to provide strategy and implement enterprise-scale automation for scalability, performance, security, and…
Added 1 hour ago
J
Staff Data Scientist
Jobgether
Remote, United States
- $123,804 to $185,700 USD / year
Leverage PAAW datasets to engineer features that capture machine, operational, and environmental context and connect these factors to technology usage.
Added 1 hour ago
HR
Senior AI Software Engineer / Automation Architect
Hunter Recruitment Advisors
Arlington Heights, IL
- $120,000 to $150,000 USD / year
S&J Plumbing is seeking a Senior AI Software Engineer / Automation Architect to help build a smarter, more efficient organization as we continue to grow.
Added 1 hour ago
Principal IAM Engineer / Onsite in Natick, MA
Kelly Services
Natick, MA
A leading mathematical computing software organization is hiring a Principal IAM / Active Directory Engineer to join its Identity and Access Management team. This is a full-time opportunity…
Added 1 hour ago
Principal, Software Engineer - Enterprise Automation Frameworks & Support
Humana
Boston, MA
Principal Automation Engineer, Enterprise Automation Frameworks & Support is a senior technical leader responsible for defining, designing, and scaling enterprise-wide test automation…
Added 1 hour ago
Senior Ethics & Compliance Strategic Program Manager
ServiceNow, Inc.
Boston, MA
We seek a strategic and detail-oriented Senior Ethics & Compliance Programs Manager to lead the design, development, and implementation of innovative compliance processes across our Ethics…
Added 1 hour ago
Senior Electrical Engineer
QinetiQ
Devens, MA
As a Senior Electrical Engineer at QinetiQ, you will be working hands-on to design, build, and troubleshoot mission-critical electronic systems for defense customers. Your work will span…
Added 1 hour ago
Senior Electrical Engineer
QinetiQ
Devens, MA
As a Senior Electrical Engineer at QinetiQ, you will be working hands-on to design, build, and troubleshoot mission-critical electronic systems for defense customers. Your work will span…
Added 1 hour ago
Technical Director
Mercer University
Warner Robins, GA
…capital expenditure budget requests. Directs the development, implementation, and evaluation of plans and programs, and systems to achieve short and long-term goals, objectives, and MERC…
Added 1 hour ago
Senior Computer Scientist
Mercer University
Warner Robins, GA
As the Senior Computer Scientist, you are responsible for leading, designing, and performing detailed software development activities.
Added 2 hours ago
Software Engineer - Agentic Reliability Infrastructure (Technical Leadership)
Meta
Columbia, SC
Meta is seeking an experienced Software Engineer to build the next generation of AI systems for production reliability. This role sits at the intersection of large-scale distributed…
Added 2 hours ago
Senior Design Quality Assurance - Electrophysiology
Boston Scientific
Arden Hills, MN
The Senior Design Quality Assurance Engineer will bring their leadership to sustaining projects for our innovative Electrophysiology cardiovascular products portfolio. Furthermore, they…
Added 2 hours ago
Senior Cybersecurity Engineer – Network Security, Zero Trust & Automation
GD Information Technology, Inc.
Remote, United States
As a Senior Cybersecurity Engineer supporting the Zero Trust and Security Engineering team, you will provide senior-level technical expertise for the design, implementation, integration,…

Jobgether

Customer Solutions Architect

Remote, United States

$150,000 to $185,000 USD / year

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Job details

Pay: $150,000 to $185,000 USD / year
Posting language: English
Posted: Nov 9, 2026

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Solutions Architect based in the United States.

As a Customer Solutions Architect, you will play a key role in ensuring the technical success of enterprise customers throughout their journey, from onboarding to renewal. You will serve as their primary technical contact, helping them deploy, configure, and optimize a cybersecurity recoverability platform across complex IT environments. Working closely with customer IT and security teams, you will ensure accurate data collection, system visibility, and operational readiness. You will also collaborate with product and engineering teams to design new integrations and address evolving customer needs. This position combines technical expertise, customer relationship management, and solution design in a fast-paced cybersecurity environment. It is a fully remote opportunity with occasional after-hours availability to support customers during active security incidents.

Accountabilities

You will be responsible for driving customer implementations, maintaining technical relationships, and ensuring the platform delivers measurable value throughout the customer lifecycle. Your main responsibilities will include:

• Serve as the primary technical point of contact for an assigned portfolio of enterprise customers, from contract signature through renewal.

• Lead technical onboarding activities, including kickoff meetings, implementation planning, connectivity setup, access configuration, and validation against agreed success criteria.

• Configure and validate data sources across identity, endpoint, infrastructure, network, and backup systems.

• Ensure data quality and accuracy within the platform's knowledge graph.

• Design solutions for customer requirements not yet supported by the platform, including new data collectors and integrations such as ServiceNow CMDB.

• Translate customer needs into clear technical requirements and collaborate with engineering teams to deliver appropriate solutions.

• Coordinate customer-side testing and validate new integrations and solutions before go-live.

• Conduct regular technical reviews to assess system coverage, data health, and outstanding issues, proactively identifying potential problems.

• Troubleshoot customer configuration issues, manage technical escalations, and provide engineering teams with detailed diagnoses of product defects.

• Support services and incident response teams by providing relevant platform data and IT environment context during assigned customer incidents.

• Share customer feedback, recurring technical requirements, and onboarding challenges with product and engineering teams.

• Perform additional responsibilities as required.

Requirements

The ideal candidate combines strong enterprise infrastructure knowledge with customer-facing technical experience, implementation expertise, and the ability to translate complex requirements into practical solutions. The following qualifications and skills are expected:

• Bachelor's degree in a technical discipline or equivalent practical experience.

• At least 5 years of experience in a customer-facing technical position, such as Technical Account Manager, Solutions Architect, Implementation Engineer, or Senior Systems or Security Engineer.

• Proven experience leading customer implementations or onboarding projects, including planning, timeline management, dependency coordination, and stakeholder alignment.

• Strong working knowledge of enterprise infrastructure, including Active Directory, Entra ID, Azure, AWS, virtualization, networking, and backup platforms.

• Understanding of APIs, data flows, and authentication models, including OAuth, service accounts, and least-privilege principles.

• Ability to design technical integrations and translate requirements into clear documentation for engineering teams.

• Scripting experience with Python or PowerShell for troubleshooting and configuration.

• Excellent analytical, organizational, and problem-solving skills.

• Strong written and verbal communication skills, with the ability to build trusted relationships and demonstrate leadership.

• Ability to collaborate effectively with stakeholders at all organizational levels.

• Preferred experience in security operations, incident response, or disaster recovery.

• Familiarity with asset inventory, Configuration Management Databases (CMDB), or Cyber Asset Attack Surface Management (CAASM) tools, particularly ServiceNow.

• Ability to demonstrate professionalism, accountability, and strong relationship-building skills in a customer-focused environment.

Benefits

• Annual salary ranging from $150,000 to $185,000.

• Full-time employment.

• Fully remote position within the United States.

• Opportunity to work on innovative cybersecurity and operational recoverability solutions.

• Exposure to complex enterprise IT environments and collaboration with experienced technical and engineering teams.

• Opportunity to influence product development through direct customer feedback and integration requirements.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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