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Added just now
Operations Supply Chain Resiliency Project Manager
Siemens
Hingham, MA
Project management, strategic supply chain operations, manufacturing, or an equivalent role in a manufacturing environment, such as Supply Chain Manager or Project Engineer
Added just now
DevOps, SRE, and Integrations Engineer
Evident Scientific
Needham, MA
Manage system services, diagnose failures, manage dependencies, and ensure platform uptime across a diverse customer deployment portfolio
Added 1 min ago
ServiceNow Engineer
ASM Research, An Accenture Federal Services Company
Boston, MA
The ServiceNow Engineer is responsible for comprehensive Operations and Maintenance (O&M) services for the USACE OCIO/G-6 Enterprise Service Strategy Tool, ensuring optimal platform…
Added 1 min ago
Sr. Application Security Engineer
American Express Global Business Travel
Boston, MA
We are seeking an experienced Senior Application Security Engineer to join our team in the corporate travel industry. This remote position requires a unique blend of application development…
Added 1 min ago
Engineer II, Software Assurance, Product Security (Remote)
CrowdStrike
Boston, MA
As a Security Engineer II, you will focus on securing our open-source footprint and upstream dependencies. You will perform technical security assessments of GitHub organizations and…
Added 1 min ago
Senior Product Manager
Acxiom
Boston, MA
Serve as the product owner for client and partner cleanroom implementations and supporting data delivery platform capabilities.
Added 1 min ago
U
Lead Presales Value Consultant
UKG
Boston, MA
- $160,000 USD / year
…workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we…
Added 1 min ago
Senior Ethics & Compliance Strategic Program Manager
ServiceNow, Inc.
Boston, MA
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 1 min ago
Capital One Shopping Tech, Data Engineer 5 (Remote- Eligible)
Capital One
Boston, MA
…independently driving critical architectural decisions and evaluating platform choices, such as Snowflake versus Databricks, based on technical and business…
Added 1 min ago
CRM Account Executive - Commercial
ServiceNow, Inc.
Boston, MA
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 11 mins ago
Senior Principal - Red Team Engineer
Hewlett Packard Enterprise
All, TX
Candidates should demonstrate deep expertise in at least three domains (Red Team Operations or Red Team Development required) as well as possess practical knowledge in a minimum of two…
Added 11 mins ago
Site Reliability Engineer
Hewlett Packard Enterprise
Sunnyvale, CA
Develop internal tools to support and streamline cloud platform operations.
Added 26 mins ago
Sales Engineer - Pacific Northwest
Daylight Security
Remote, United States
Daylight's architecture combines an agentic platform that runs the full cycle from detection to response with security experts from IR and threat hunting backgrounds. The platform collects…
Added 26 mins ago
Sales Engineer - Great Lakes
Daylight Security
Remote, United States
Daylight's architecture combines an agentic platform that runs the full cycle from detection to response with security experts from IR and threat hunting backgrounds. The platform collects…
Added 26 mins ago
Regional Channel Manager - East
Daylight Security
Remote, United States
Daylight’s architecture combines an agentic platform that runs the full cycle from detection to response with security experts from IR and threat hunting backgrounds. The platform collects…
Added 26 mins ago
Regional Channel Manager - Central
Daylight Security
Remote, United States
Daylight’s architecture combines an agentic platform that runs the full cycle from detection to response with security experts from IR and threat hunting backgrounds. The platform collects…
Added 29 mins ago
Automation Engineer- Plant
Trane Technologies
Newberry, SC
Trane is hiring an Automation Engineer in Newberry, SC. We are seeking a motivated engineer with experience in process automation, manufacturing systems, and digital tools to support and…
Added 29 mins ago
ServiceNow Engineer
ASM Research, An Accenture Federal Services Company
Columbia, SC
The ServiceNow Engineer is responsible for comprehensive Operations and Maintenance (O&M) services for the USACE OCIO/G-6 Enterprise Service Strategy Tool, ensuring optimal platform…
Added 29 mins ago
Engineer II, Software Assurance, Product Security (Remote)
CrowdStrike
Columbia, SC
As a Security Engineer II, you will focus on securing our open-source footprint and upstream dependencies. You will perform technical security assessments of GitHub organizations and…
Added 29 mins ago
Senior Product Manager
Acxiom
Columbia, SC
Serve as the product owner for client and partner cleanroom implementations and supporting data delivery platform capabilities.
Added 29 mins ago
U
Lead Presales Value Consultant
UKG
Columbia, SC
- $160,000 USD / year
…workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we…
Added 31 mins ago
Senior Backend & Cloud Infrastructure Engineer
Sekai
United States
We're looking for a Backend & Cloud Infrastructure Engineer to help build and scale the systems behind Sekai. In this role, you'll work across backend development and cloud infrastructure,…
Added 38 mins ago
Software Engineer
Highmark Health
Remote, United States
This job is an integral member of an agile software engineer team responsible for building complex scalable software applications across all digital channels to serve our customers. The…
Added 43 mins ago
Senior Cybersecurity Engineer – Network Security, Zero Trust & Automation
GD Information Technology, Inc.
Remote, United States
As a Senior Cybersecurity Engineer supporting the Zero Trust and Security Engineering team, you will provide senior-level technical expertise for the design, implementation, integration,…
Added 48 mins ago
J
Customer Solutions Architect
Jobgether
Remote, United States
- $150,000 to $185,000 USD / year
…deploy, configure, and optimize a cybersecurity recoverability platform across complex IT environments. Working closely with customer IT and security teams, you will ensure accurate data…

Jobgether

Customer Solutions Architect

Remote, United States

$150,000 to $185,000 USD / year

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Job details

Pay: $150,000 to $185,000 USD / year
Posting language: English
Posted: Nov 9, 2026

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Solutions Architect based in the United States.

As a Customer Solutions Architect, you will play a key role in ensuring the technical success of enterprise customers throughout their journey, from onboarding to renewal. You will serve as their primary technical contact, helping them deploy, configure, and optimize a cybersecurity recoverability platform across complex IT environments. Working closely with customer IT and security teams, you will ensure accurate data collection, system visibility, and operational readiness. You will also collaborate with product and engineering teams to design new integrations and address evolving customer needs. This position combines technical expertise, customer relationship management, and solution design in a fast-paced cybersecurity environment. It is a fully remote opportunity with occasional after-hours availability to support customers during active security incidents.

Accountabilities

You will be responsible for driving customer implementations, maintaining technical relationships, and ensuring the platform delivers measurable value throughout the customer lifecycle. Your main responsibilities will include:

• Serve as the primary technical point of contact for an assigned portfolio of enterprise customers, from contract signature through renewal.

• Lead technical onboarding activities, including kickoff meetings, implementation planning, connectivity setup, access configuration, and validation against agreed success criteria.

• Configure and validate data sources across identity, endpoint, infrastructure, network, and backup systems.

• Ensure data quality and accuracy within the platform's knowledge graph.

• Design solutions for customer requirements not yet supported by the platform, including new data collectors and integrations such as ServiceNow CMDB.

• Translate customer needs into clear technical requirements and collaborate with engineering teams to deliver appropriate solutions.

• Coordinate customer-side testing and validate new integrations and solutions before go-live.

• Conduct regular technical reviews to assess system coverage, data health, and outstanding issues, proactively identifying potential problems.

• Troubleshoot customer configuration issues, manage technical escalations, and provide engineering teams with detailed diagnoses of product defects.

• Support services and incident response teams by providing relevant platform data and IT environment context during assigned customer incidents.

• Share customer feedback, recurring technical requirements, and onboarding challenges with product and engineering teams.

• Perform additional responsibilities as required.

Requirements

The ideal candidate combines strong enterprise infrastructure knowledge with customer-facing technical experience, implementation expertise, and the ability to translate complex requirements into practical solutions. The following qualifications and skills are expected:

• Bachelor's degree in a technical discipline or equivalent practical experience.

• At least 5 years of experience in a customer-facing technical position, such as Technical Account Manager, Solutions Architect, Implementation Engineer, or Senior Systems or Security Engineer.

• Proven experience leading customer implementations or onboarding projects, including planning, timeline management, dependency coordination, and stakeholder alignment.

• Strong working knowledge of enterprise infrastructure, including Active Directory, Entra ID, Azure, AWS, virtualization, networking, and backup platforms.

• Understanding of APIs, data flows, and authentication models, including OAuth, service accounts, and least-privilege principles.

• Ability to design technical integrations and translate requirements into clear documentation for engineering teams.

• Scripting experience with Python or PowerShell for troubleshooting and configuration.

• Excellent analytical, organizational, and problem-solving skills.

• Strong written and verbal communication skills, with the ability to build trusted relationships and demonstrate leadership.

• Ability to collaborate effectively with stakeholders at all organizational levels.

• Preferred experience in security operations, incident response, or disaster recovery.

• Familiarity with asset inventory, Configuration Management Databases (CMDB), or Cyber Asset Attack Surface Management (CAASM) tools, particularly ServiceNow.

• Ability to demonstrate professionalism, accountability, and strong relationship-building skills in a customer-focused environment.

Benefits

• Annual salary ranging from $150,000 to $185,000.

• Full-time employment.

• Fully remote position within the United States.

• Opportunity to work on innovative cybersecurity and operational recoverability solutions.

• Exposure to complex enterprise IT environments and collaboration with experienced technical and engineering teams.

• Opportunity to influence product development through direct customer feedback and integration requirements.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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