Jobs in the United States

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Service Advisor
FAH LLC
Wheat Ridge, CO
We also invest in our team through ongoing training and development, ensuring you have the tools, knowledge, and support needed to succeed and grow in the automotive industry.
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Senior Product Designer, Global Evidence
Flatiron Health
NY
…complexity of our data processing pipelines into intuitive tools that make it easier and faster to work with complex…
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Retail Senior Store Manager
FedEx Office
Durham, NC
Regularly spend time building and inspiring high performing teams by using FedEx Office tools, resources, effective judgment and decision-making in the selection, training, development,…
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Clinic Director
ATI Physical Therapy
Albuquerque, NM
Leadership Support and DevelopmentAt ATI, we are committed to empowering our Clinic Directors with the tools and resources needed for success:
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Fitness Coach
Orangetheory - Franchise #0320
LAKEWAY, TX
- $25 to $55 USD / hour
…utilize Orangetheory programming, technology, and coaching tools to optimize member performance, safety, and results. The Coach reports directly to the Head…
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Assistant Project Manager (Renewables)
PAR Electrical Contractors, LLC
Lenexa, KS
Must be based in or willing to relocate to the metro area
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Assistant Manager
PRECISION MANAGEMENT
Jackson, GA
Comfort using common workplace technology and software tools.
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Sous Chef
Salt Wood Kitchen and Oysterette
Marina, CA
Trains, develops and evaluates personnel with regard to proper use of standard kitchen equipment and tools, techniques and skills.
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Senior FinOps Analyst ID94366
AgileEngine
Richmond, VA
- Proficiency with FinOps and cloud cost tooling, with the ability to learn and use new tools quickly (for example, Datadog). No single tool is mandatory.
Added just now
Senior FinOps Analyst ID94366
AgileEngine
Baltimore, MD
- Proficiency with FinOps and cloud cost tooling, with the ability to learn and use new tools quickly (for example, Datadog). No single tool is mandatory.
Added just now
Senior FinOps Analyst ID94366
AgileEngine
Port Charlotte, FL
- Proficiency with FinOps and cloud cost tooling, with the ability to learn and use new tools quickly (for example, Datadog). No single tool is mandatory.
Added just now
Senior FinOps Analyst ID94366
AgileEngine
Boca Raton, FL
- Proficiency with FinOps and cloud cost tooling, with the ability to learn and use new tools quickly (for example, Datadog). No single tool is mandatory.
Added just now
Senior FinOps Analyst ID94366
AgileEngine
Jersey City, NJ
- Proficiency with FinOps and cloud cost tooling, with the ability to learn and use new tools quickly (for example, Datadog). No single tool is mandatory.
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Automated Driving Advanced Development Intern, Machine Learning Research
Toyota Research Institute
Los Altos, CA
- $45 to $65 USD / hour
At Toyota Research Institute (TRI), we’re on a mission to improve the quality of human life. We’re developing new tools and capabilities to amplify the human experience. To lead this…
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IT Scrum Master (Huntsville)
LaunchTech
Huntsville, AL
- $110,000 to $140,000 USD / year
Must have 4, or more, years of general (full-time) work experience · Must have 2, or more, years of directly related experience acting as a Scrum Master, Agile Coach, or Project Manager
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IT Scrum Master (Ft. Belvoir)
LaunchTech
Fort Belvoir, VA
- $110,000 to $140,000 USD / year
Must have 4, or more, years of general (full-time) work experience · Must have 2, or more, years of directly related experience acting as a Scrum Master, Agile Coach, or Project Manager
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IT Scrum Master (Colorado Springs)
LaunchTech
Colorado Springs, CO
- $110,000 to $140,000 USD / year
Must have 4, or more, years of general (full-time) work experience · Must have 2, or more, years of directly related experience acting as a Scrum Master, Agile Coach, or Project Manager
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Data Stewardship Lead, Director - BlackRock Data Office
BlackRock
Princeton, NJ · Atlanta, GA
…controls), with familiarity with data catalog and data quality…
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Client Data Steward, Vice President
BlackRock
Princeton, NJ
…controls), with familiarity with data catalog and data quality…
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Client Data Steward, Associate - BlackRock Data Office
BlackRock
Princeton, NJ
Working knowledge of SQL and Excel, and of PowerBI or other analysis and reporting tools, to diagnose, identify and monitor data exceptions; Python experience is a plus.
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Chubb Associate, Commercial Underwriting
ACE American Insurance Company
Saint Louis, MO · MO
…underwriting professional, you’ll have the chance to use advanced tools to determine what risks Chubb can help cover. You will be able to take difficult situations and exposures and help…
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Chubb Associate, Underwriting- Philadelphia, June 2027
ACE American Insurance Company
Philadelphia, PA
…underwriting professional, you’ll have the chance to use advanced tools to determine what risks Chubb can help cover. You will be able to take difficult situations and exposures and help…
Added just now
Senior FinOps Analyst ID94366
AgileEngine
Austin, TX
- Proficiency with FinOps and cloud cost tooling, with the ability to learn and use new tools quickly (for example, Datadog). No single tool is mandatory.
Added just now
Senior FinOps Analyst ID94366
AgileEngine
Blacksburg, VA
- Proficiency with FinOps and cloud cost tooling, with the ability to learn and use new tools quickly (for example, Datadog). No single tool is mandatory.
Added just now
Crew Member
Dukin
North Andover, MA
…grow and will provide training, resources, and all the other tools you need to be successful in your role as a Team…

Jobgether

Customer Retention Supervisor

Remote, United States

Apply on jobs.lever.co About employer

Applications open in a new tab.

Job details

Experience: At least 3 years of supervisory or leadership experience in customer retention, outbound sales, contact centre operations, or a similar customer-facing environment.
Posting language: English

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Retention Supervisor based in United States.

Are you an experienced customer retention leader passionate about building high-performing teams and driving measurable business growth? This opportunity allows you to lead and develop a team of retention specialists within the fast-growing fintech and cryptocurrency industry. You will take ownership of customer reactivation, repeat transactions, and revenue recovery while remaining actively involved in outbound customer engagement. Combining hands-on leadership with strategic campaign management, you will develop effective retention processes, coach team members, and continuously improve customer conversion rates. Working in a dynamic, performance-driven environment, you will collaborate with cross-functional teams to strengthen customer relationships and maximise business results. This is an ideal role for a proactive leader who enjoys mentoring people, analysing performance, and turning customer engagement strategies into tangible revenue.

Accountabilities:

Lead, supervise, and motivate a team of Customer Retention Specialists, establishing clear performance objectives, responsibilities, and accountability standards.
Conduct outbound customer calls personally to encourage repeat transactions, reconnect with inactive customers, and demonstrate effective retention techniques by example.
Develop, implement, and continuously improve standard operating procedures (SOPs), calling workflows, scripts, and training materials to strengthen team performance.
Organise daily outreach activities, manage agent schedules, and allocate campaign assignments to ensure efficient customer engagement.
Design and execute customer retention campaigns, including promotional offers, discount incentives, abandoned transaction follow-ups, and reactivation initiatives.
Monitor and evaluate key performance indicators (KPIs), including call volumes, conversion rates, repeat transactions, customer reactivation rates, and revenue recovered.
Conduct regular call evaluations, performance reviews, and individual coaching sessions to identify improvement opportunities and strengthen agents' communication and sales skills.
Analyse customer behaviour, transaction activity, and campaign performance to identify retention opportunities and develop targeted engagement strategies.
Maintain accurate customer relationship management (CRM) records, agent scorecards, performance dashboards, and regular operational reports.
Manage escalated customer concerns and collaborate with Marketing, Customer Support, Sales, Operations, and Compliance teams to ensure effective issue resolution.
Support recruitment, onboarding, and training initiatives to build and maintain a capable, results-oriented retention team.
Use relevant digital and AI-powered tools to improve research, script development, workflow efficiency, and overall team productivity.

Requirements:

At least 3 years of supervisory or leadership experience in customer retention, outbound sales, contact centre operations, or a similar customer-facing environment.
Demonstrated success in customer conversion, retention, and reactivation, with experience managing performance-driven teams and achieving measurable commercial results.
Proven ability to develop and implement SOPs, outbound calling scripts, operational workflows, and employee training materials.
Strong leadership, coaching, and mentoring skills, with the ability to motivate teams, manage performance, and encourage continuous improvement.
Excellent communication, negotiation, and objection-handling abilities, particularly when engaging customers over the phone.
Strong analytical and problem-solving skills, with the ability to interpret performance data, identify trends, and translate insights into actionable improvement plans.
Ability to balance direct customer engagement with team supervision and operational responsibilities in a fast-paced, entrepreneurial environment.
Proficiency in Microsoft Office applications, particularly Excel, alongside practical experience using CRM systems and outbound calling platforms.
Comfortable using AI-powered tools to support research, improve customer communication scripts, and enhance everyday productivity.
Strong organisational skills, attention to detail, and the ability to manage multiple priorities while maintaining high service and performance standards.
Previous experience in fintech, financial services, cryptocurrency, or another regulated industry is a significant advantage.
Basic understanding of cryptocurrency and blockchain technologies, combined with a genuine interest in financial technology, is considered a plus.

Benefits:

Competitive USD Salary: Attractive compensation paid consistently every month, regardless of your location.
Performance-Based Incentives: Additional financial rewards directly linked to individual achievements and overall team performance.
Paid Annual Leave: 10 days of paid vacation per year.
Public Holidays: Paid time off on all U.S. federal holidays.
100% Remote Work: Work from anywhere in Anywhere, provided you have a professional home-working setup.
Leadership and Career Development: Opportunity to lead, develop, and shape a customer retention team while strengthening your management expertise.
High-Growth Industry Exposure: Work within the rapidly evolving global fintech and cryptocurrency sector.
Direct Business Impact: Take ownership of retention initiatives that directly contribute to customer engagement, recovered revenue, and business growth.
Collaborative Culture: Join a supportive, high-trust working environment that values initiative, accountability, and professional development.
AI-Enabled Work Environment: Opportunities to leverage modern AI tools to improve workflows, customer engagement, and operational efficiency.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

Apply on jobs.lever.co About employer

More about this job

Skills

Leadership
Coaching
Identify process improvements
Communication skills
Sales
Customer service
Regulatory compliance
Research
Workflow
Staff training
Process improvement
Negotiation
Problem solving
Microsoft Office
Microsoft Excel
Organizational skills
Attention to detail

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Work requirements

Jobs in the United States