Jobs in the United States

25+ jobs

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Sales Manager (Part Time)
Carter's
Roseburg, OR
- Part-time
Added 3 mins ago
Limited Scope Medical Assistant
Intermountain Medical Group Denver LLC
United States
Added 3 mins ago
Physician OB Hospitalist Laborist
Canyons Medical Group
United States
Added 3 mins ago
Registered Nurse New Graduate Behavioral Health
LDS Hospital
United States
Added 3 mins ago
Registered Nurse Pediatric Liver Transplant Coordinator
Primary Childrens Hospital
United States
Added 3 mins ago
Registered Nurse Operating Room PRN
Saint Joseph Hospital Inc
United States
Added 4 mins ago
Strategic Sourcing AI & Automation Intern
Hewlett Packard Enterprise
Spring, TX
…companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive…
Added 4 mins ago
Services Sales Representative
Hewlett Packard Enterprise
Spring, TX · Roseville, CA · Alpharetta, GA
…companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive…
Added 4 mins ago
HPE Labs - AI/ML Engineer (Technical Lead)
Hewlett Packard Enterprise
Milpitas, CA
…companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive…
Added 4 mins ago
Senior Principal - Red Team Engineer
Hewlett Packard Enterprise
All, TX
…companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive…
Added 4 mins ago
Pre-Sales Systems Engineer - South Florida
Hewlett Packard Enterprise
All, FL · Miami, FL
…companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive…
Added 4 mins ago
Wireless Hardware Engineering Intern
Hewlett Packard Enterprise
San Jose, CA
…companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive…
Added 6 mins ago
Software Engineer - Risk Systems
Regions
Hoover, AL · Charlotte, NC · Atlanta, GA
At Regions, the Software Engineer oversees application development, modification, and maintenance of applications. This role monitors system applications, ensures systems run smoothly, and…
Added 7 mins ago
Regional Head of Marketing, CIS
Jobgether
Remote, United States
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Regional Head of Marketing, CIS based in United States.
Added 9 mins ago
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Mainteance Engineer
Aerotek
Oakwood Village, OH
- $21 to $24 USD / hour
…sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that…
Added 9 mins ago
DC Warehouse Supervisor
BJs Wholesale Club
Commercial Point, OH
Added 10 mins ago
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Front End Lead Full Time
BJs Wholesale Club
North Canton, OH
- Full-time
Added 10 mins ago
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Mechanical Assembler- 22.50/hr+Benefits+OT
Aerotek
Fairfield, OH
- $22.5 USD / hour
Added 10 mins ago
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Interior Design Project Manager
Actalent
Solon, OH
- $60 to $80 USD / hour
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Commercial HVAC Service Agreement Sales Representative - Ohio
Carrier
Westerville, OH
- $79,000 to $158,000 USD / year
Added 10 mins ago
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Aftermarket Service Administrator
Aston Carter
Youngstown, OH
- $20.19 to $25 USD / hour
Added 10 mins ago
CC
Data Scientist I - Center for Diagnostics and Artificial Intelligence
Cleveland Clinic
Cleveland, OH
- $76,540 to $116,747.5 USD / year
…maintaining robust, scalable AI and machine learning algorithms and applications under the direction of the Director of PLMI Analytics and Co-Directors of CDAI. You will provide operational…
Added 10 mins ago
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Construction Administration Professional
Actalent
Cincinnati, OH
- $120,000 to $130,000 USD / year
…sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that…
Added 10 mins ago
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Structural Engineering Project Manager
Actalent
Cincinnati, OH
- $160,000 to $165,000 USD / year
Added 10 mins ago
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Oracle Health Senior Organizational Change Consultant
Oracle
Columbus, OH
- $71,200 to $166,100 USD / year
Knowledge of the use of Microsoft Office Products and related applications

Jobgether

Customer Retention Supervisor

Remote, United States

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Job details

Experience: At least 3 years of supervisory or leadership experience in customer retention, outbound sales, contact centre operations, or a similar customer-facing environment.
Posting language: English

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Retention Supervisor based in United States.

Are you an experienced customer retention leader passionate about building high-performing teams and driving measurable business growth? This opportunity allows you to lead and develop a team of retention specialists within the fast-growing fintech and cryptocurrency industry. You will take ownership of customer reactivation, repeat transactions, and revenue recovery while remaining actively involved in outbound customer engagement. Combining hands-on leadership with strategic campaign management, you will develop effective retention processes, coach team members, and continuously improve customer conversion rates. Working in a dynamic, performance-driven environment, you will collaborate with cross-functional teams to strengthen customer relationships and maximise business results. This is an ideal role for a proactive leader who enjoys mentoring people, analysing performance, and turning customer engagement strategies into tangible revenue.

Accountabilities:

Lead, supervise, and motivate a team of Customer Retention Specialists, establishing clear performance objectives, responsibilities, and accountability standards.
Conduct outbound customer calls personally to encourage repeat transactions, reconnect with inactive customers, and demonstrate effective retention techniques by example.
Develop, implement, and continuously improve standard operating procedures (SOPs), calling workflows, scripts, and training materials to strengthen team performance.
Organise daily outreach activities, manage agent schedules, and allocate campaign assignments to ensure efficient customer engagement.
Design and execute customer retention campaigns, including promotional offers, discount incentives, abandoned transaction follow-ups, and reactivation initiatives.
Monitor and evaluate key performance indicators (KPIs), including call volumes, conversion rates, repeat transactions, customer reactivation rates, and revenue recovered.
Conduct regular call evaluations, performance reviews, and individual coaching sessions to identify improvement opportunities and strengthen agents' communication and sales skills.
Analyse customer behaviour, transaction activity, and campaign performance to identify retention opportunities and develop targeted engagement strategies.
Maintain accurate customer relationship management (CRM) records, agent scorecards, performance dashboards, and regular operational reports.
Manage escalated customer concerns and collaborate with Marketing, Customer Support, Sales, Operations, and Compliance teams to ensure effective issue resolution.
Support recruitment, onboarding, and training initiatives to build and maintain a capable, results-oriented retention team.
Use relevant digital and AI-powered tools to improve research, script development, workflow efficiency, and overall team productivity.

Requirements:

At least 3 years of supervisory or leadership experience in customer retention, outbound sales, contact centre operations, or a similar customer-facing environment.
Demonstrated success in customer conversion, retention, and reactivation, with experience managing performance-driven teams and achieving measurable commercial results.
Proven ability to develop and implement SOPs, outbound calling scripts, operational workflows, and employee training materials.
Strong leadership, coaching, and mentoring skills, with the ability to motivate teams, manage performance, and encourage continuous improvement.
Excellent communication, negotiation, and objection-handling abilities, particularly when engaging customers over the phone.
Strong analytical and problem-solving skills, with the ability to interpret performance data, identify trends, and translate insights into actionable improvement plans.
Ability to balance direct customer engagement with team supervision and operational responsibilities in a fast-paced, entrepreneurial environment.
Proficiency in Microsoft Office applications, particularly Excel, alongside practical experience using CRM systems and outbound calling platforms.
Comfortable using AI-powered tools to support research, improve customer communication scripts, and enhance everyday productivity.
Strong organisational skills, attention to detail, and the ability to manage multiple priorities while maintaining high service and performance standards.
Previous experience in fintech, financial services, cryptocurrency, or another regulated industry is a significant advantage.
Basic understanding of cryptocurrency and blockchain technologies, combined with a genuine interest in financial technology, is considered a plus.

Benefits:

Competitive USD Salary: Attractive compensation paid consistently every month, regardless of your location.
Performance-Based Incentives: Additional financial rewards directly linked to individual achievements and overall team performance.
Paid Annual Leave: 10 days of paid vacation per year.
Public Holidays: Paid time off on all U.S. federal holidays.
100% Remote Work: Work from anywhere in Anywhere, provided you have a professional home-working setup.
Leadership and Career Development: Opportunity to lead, develop, and shape a customer retention team while strengthening your management expertise.
High-Growth Industry Exposure: Work within the rapidly evolving global fintech and cryptocurrency sector.
Direct Business Impact: Take ownership of retention initiatives that directly contribute to customer engagement, recovered revenue, and business growth.
Collaborative Culture: Join a supportive, high-trust working environment that values initiative, accountability, and professional development.
AI-Enabled Work Environment: Opportunities to leverage modern AI tools to improve workflows, customer engagement, and operational efficiency.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Leadership
Coaching
Identify process improvements
Communication skills
Sales
Customer service
Regulatory compliance
Research
Workflow
Staff training
Process improvement
Negotiation
Problem solving
Microsoft Office
Microsoft Excel
Organizational skills
Attention to detail

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