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Added 1 min ago
FS
Wildland Firefighter (Fuels Management)
Forest Service
Location Negotiable After Selection · Darby, MT · Stevensville, MT · Sula, MT
- $30 USD / hour
…suppression impacts on the ecosystem. | Participates in the development and refinement of plot characteristics, frequency of visits, subjects to be measured, and data storage and analysis…
Added 3 mins ago
VH
Medical Support Assistant - Inpatient
Veterans Health Administration
Minneapolis, MN
- $38,522 to $62,896 USD / year
Education. High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.
Added 3 mins ago
VH
Licensed Professional Mental Health Counselor
Veterans Health Administration
Pensacola, FL
- $74,678 to $97,087 USD / year
Support quality improvement initiatives, program evaluation activities, policy development, and performance improvement efforts within Behavioral Health programs.
Added 3 mins ago
VH
Licensed Professional Mental Health Counselor
Veterans Health Administration
Pensacola, FL
- $61,722 to $97,087 USD / year
Support quality improvement initiatives, program evaluation activities, policy development, and performance improvement efforts within Behavioral Health programs.
Added 6 mins ago
VH
Nurse (Federal Electronic Health Record (FEHR) User Role Assignment Coordinator (URAC))
Veterans Health Administration
Boise, ID
- $71,488 to $147,277 USD / year
…assessment, planning, implementation and evaluation of hardware and software applications integrated with the EHR and associated programs/applications. The The URAC collaborates with…
Added 6 mins ago
AR
Supervisory Information Technology Project Manager
Agriculture, Rural Development
Saint Louis, MO · Kansas City, MO
- $150,359 to $197,200 USD / year
Oversees the creation, promotion, and enforcement of IT application development methodology and end-to-end delivery of RD IT solutions. | Anticipates and reacts to major industry technology…
Added 6 mins ago
VH
Licensed Professional Mental Health Counselor- Residential Rehabilitation Treatment Program
Veterans Health Administration
White City, OR
- $61,722 to $97,087 USD / year
…eligibility requirements per VHA policy and submit your EDRP application within four months of appointment. Program Approval, award amount (up to $200,000) & eligibility period (one to five…
Added 6 mins ago
VH
Licensed Professional Mental Health Counselor- Residential Rehabilitation Treatment Program
Veterans Health Administration
White City, OR
- $61,722 to $97,087 USD / year
…eligibility requirements per VHA policy and submit your EDRP application within four months of appointment. Program Approval, award amount (up to $200,000) & eligibility period (one to five…
Added 6 mins ago
VH
Advanced Medical Support Assistant
Veterans Health Administration
Mount Vernon, WA
- $54,199 to $70,458 USD / year
- Utilizes Microsoft Office software to compile data and formulate reports
Added 6 mins ago
VH
Nurse Manager - Acute Care
Veterans Health Administration
Richmond, VA
- $98,483 to $172,516 USD / year
The Richmond VA Medical Center is seeking a Nurse Manager (NM) to join the Acute Care service. He or she functions as a clinical expert and is responsible and accountable for all elements…
Added 7 mins ago
Field Sales Manager
Arrow Electronics
Charleston, WV
Responsible for driving strategy and delivering results: Makes recommendations to General Manager/ Sales Director on strategy and customer plans. Through data analysis and past experience…
Added 7 mins ago
Senior Manager, Security Operations Center
Rubrik
Charleston, WV
…processes to better enable teams at Rubrik to develop secure software and protect data and systems with appropriate security controls. Information Security also develops systems to monitor…
Added 8 mins ago
Technical Program - Software Delivery - 6 Month Contract
SitusAMC
Charleston, WV
Partner with business and technology leadership to create and implement processes for managing and tracking software development teams.
Added 8 mins ago
Account Manager II
Arrow Electronics
Charleston, WV
…revenue growth within accounts. Handles renewals, relationship development, and upsells, leveraging solutions, services, and new offerings. Supports assigned client base and responds timely…
Added 8 mins ago
OA
Human Resources Specialist (Information Systems)
Other Agencies and Independent Organizations
Washington, DC · Golden, CO · Cincinnati, OH · Oak Ridge, TN
- $61,722 to $111,087 USD / year
Reviews HR automated workflows to identify opportunities to replace manual tasks with automation, assisting with the development of standard operating procedures (SOPs) and user job aids.
Added 11 mins ago
NA
SUPERVISORY LOGISTICS MANAGEMENT SPECIALIST
Naval Air Systems Command
China Lake, CA
- $124,085 to $190,627 USD / year
You will be responsible for planning, development, implementation, and management of a comprehensive, affordable and effective support strategy for Software and/or Hardware CDM. | You will…
Added 11 mins ago
VH
Medical Support Assistant
Veterans Health Administration
Muskogee, OK · Tulsa, OK
- $38,791 to $63,335 USD / year
…(ICB), Patient Check-IN (PCI), Consult Toolbox, Consult Tracking Manager (CTM+), My HealtheVet (in-person authentication/secure messaging), patient updates and demographic changes. Ensure…
Added 11 mins ago
VH
Medical Support Assistant
Veterans Health Administration
Perry Point, MD
- $40,736 to $66,510 USD / year
Education. High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education. (SEE…
Added 11 mins ago
CF
Supervisory Personnel Security Specialist
Centers for Disease Control and Prevention
Atlanta, GA
- $133,007 to $172,915 USD / year
Direct workforce operations to maintain staffing readiness, support employee development, and ensure continuity of program activities.
Added 13 mins ago
VH
Medical Support Assistant
Veterans Health Administration
Baltimore, MD · Baltimore County, MD
- $42,216 to $68,926 USD / year
Education. High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education. (SEE…
Added 13 mins ago
VH
Registered Nurse - Informaticist
Veterans Health Administration
Fargo, ND
- $65,178 to $112,090 USD / year
Informaticist Registered Nurse manages and optimizes electronic health record, EHR-related hardware and software, ensuring effective integration with clinical workflows. This role…
Added 14 mins ago
Technology Strategy Manager/Sr Manager, CMT Industry (Telecom, Software & Platforms or High-Tech)
Jobgether
Remote, United States
The Technology Strategy Manager / Senior Manager will lead strategic technology transformation engagements for clients across the Communications, Media & Technology (CMT) sectors, including…
Added 14 mins ago
Manager, Mid-Market Sales
Jobgether
Remote, United States
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Manager, Mid-Market Sales based in the United States.
Added 14 mins ago
J
Head of Product & Engineering
Jobgether
Remote, United States
- $200,000 to $225,000 USD / year
…professionals. Reporting directly to the CEO, you will drive the development of digital solutions that simplify access to utility and government incentives for contractors and homeowners.…
Added 14 mins ago
Engineering Manager
Jobgether
Remote, United States
Lead and manage the Operations Experience engineering team, including technical leads, software engineers, and external contractors, taking ownership of team performance, development, and…

Jobgether

Customer Experience & Value Manager

Remote, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Experience & Value Manager based in the United States.

As a Customer Experience & Value Manager, you will play a key role in driving customer satisfaction, product adoption, and long-term retention within a fast-growing SaaS environment. You will help customers unlock the full potential of an innovative AI-powered platform by optimizing their workflows and delivering measurable business outcomes. Combining technical expertise, analytical thinking, and a consultative approach, you will identify challenges and turn them into actionable solutions. Working closely with Product, Engineering, Support, and Customer Success teams, you will ensure an exceptional customer experience. You will also help customers leverage AI, automation, and integrations to improve operational efficiency. This is an exciting opportunity to contribute to the evolution of AI-driven solutions in the real estate technology industry.

Accountabilities:

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Drive Customer Value and Retention: Support customers in maximizing their platform investment by increasing product adoption, improving utilization, and strengthening long-term relationships.

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Measure Customer Success: Analyze platform usage, engagement metrics, and performance data to demonstrate return on investment (ROI), identify improvement opportunities, and communicate measurable business value.

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Provide Technical Support and Solutions: Investigate customer challenges, troubleshoot platform issues, identify root causes, and coordinate with technical teams to ensure timely resolution.

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Optimize AI-Powered Workflows: Guide customers in using AI capabilities, automation tools, integrations, and platform configurations to streamline processes and improve business performance.

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Deliver Strategic Guidance: Understand customer operations, identify workflow inefficiencies, and recommend practical solutions that support productivity and business growth.

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Monitor Customer Health: Track adoption, engagement, and performance indicators to identify potential risks, proactively address concerns, and reduce customer churn.

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Collaborate Across Teams: Partner with Product, Engineering, Support, and internal stakeholders to communicate customer feedback, resolve challenges, and continuously improve the overall customer experience.

Requirements:

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Proven experience in Customer Success, Technical Account Management, Solutions Consulting, or a similar customer-facing role within the SaaS industry.

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Strong technical aptitude, with hands-on experience using SaaS platforms, CRM systems, software integrations, and automation technologies.

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Excellent analytical and troubleshooting skills, including the ability to investigate technical problems, identify root causes, and recommend effective solutions.

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Familiarity with AI-powered technologies and their practical applications in business processes and workflow optimization.

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Ability to interpret customer data, product analytics, and performance metrics to develop actionable recommendations and demonstrate business value.

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Strong consultative and relationship-building skills, with the ability to understand customer needs and influence positive business outcomes.

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Excellent written and verbal communication skills, including the ability to explain complex technical concepts to non-technical audiences.

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Strong organizational and time-management skills, with the ability to take ownership, manage competing priorities, and work effectively in a collaborative, fast-paced environment.

Preferred Qualifications:

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Experience supporting AI-powered SaaS products, particularly in real estate technology or marketing automation.

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Knowledge of real estate industry operations, sales processes, and CRM best practices.

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Experience troubleshooting software integrations, data synchronization, and automated workflows.

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Familiarity with tools such as Zapier, API Nation, and custom email domain configurations.

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Demonstrated success in improving customer retention, increasing product adoption, and delivering measurable business results.

Benefits:

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Competitive compensation and benefits package.

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Fully remote work environment with flexible working hours.

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Professional development opportunities and potential for career advancement.

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Comprehensive health, dental, and vision insurance.

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Generous paid time off and paid holidays.

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Equity options, offering the opportunity to share in the company's growth and success.

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Collaborative and supportive team culture that encourages innovation and teamwork.

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Opportunity to work on cutting-edge AI-powered products and advanced technologies.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Customer experience
Customer service
Analytical skills
Identify process improvements
Technical support
Troubleshoot
Workflow
Automation technology
Troubleshooting
Relationship building
Communication skills
Time management
Sales department processes

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