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Added 5 mins ago
CR
Sales Manager (Part Time)
Carter's Retail Inc.
Hagerstown, MD
- $18.25 to $22.25 USD / hour
- Part-time
As a Part Time Sales Manager, you will be the first face of the brand for growing families. You’ll congratulate new parents and grandparents, the first to introduce our new baby essentials,…
Added 5 mins ago
CR
Sales Manager (Part Time)
Carter's Retail Inc.
Saint Peters, MO
- Part-time
As a Part Time Sales Manager, you will be the first face of the brand for growing families. You’ll congratulate new parents and grandparents, the first to introduce our new baby essentials,…
Added 29 mins ago
General Manager/ Operating Partner
Sonic
Winder, GA
Problem-solving, multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills
Added 29 mins ago
Assistant Manager
Sonic
Winder, GA
Immediate Supervisor: General Manager/Operating Partner
Added 44 mins ago
NL
Senior Revenue Cycle Manager (FGP) - Manhattan, Central Billing Office
NYU Langone Health
New York, NY
- $101,493.51 to $130,000 USD / year
We have an exciting opportunity to join our team as a Senior Revenue Cycle Manager (FGP) - Manhattan, Central Billing Office.
Added 45 mins ago
C
Janitorial Supervisor Commercial Cleaning
Cleantec
Utica, NY
- From $22 USD / hour
Team Building: Collaborate with the area manager to build a team of key employees capable of carrying out growth strategies and improving employee relations.
Added 45 mins ago
C
Territory Supervisor / Custodial
Cleantec
Albany, NY
- $25 USD / hour
Team Building: Collaborate with the area manager to build a team of key employees capable of carrying out growth strategies and improving employee relations.
Added 45 mins ago
C
Custodial Territory Supervisor
Cleantec
Syracuse, NY
- $23 to $25 USD / hour
Team Building: Collaborate with the area manager to build a team of key employees capable of carrying out growth strategies and improving employee relations.
Added 45 mins ago
Territory Supervisor / Custodial
Cleantec
Rochester, NY
Team Building: Collaborate with the area manager to build a team of key employees capable of carrying out growth strategies and improving employee relations.
Added 45 mins ago
C
Custodial Territory Supervisor
Cleantec
Utica, NY
- $23 to $25 USD / hour
Team Building: Collaborate with the area manager to build a team of key employees capable of carrying out growth strategies and improving employee relations.
Added 45 mins ago
C
Custodial Territory Supervisor
Cleantec
Herkimer, NY
- $23 to $25 USD / hour
Team Building: Collaborate with the area manager to build a team of key employees capable of carrying out growth strategies and improving employee relations.
Added 45 mins ago
C
Custodial Territory Supervisor
Cleantec
Rome, NY
- $23 to $25 USD / hour
Team Building: Collaborate with the area manager to build a team of key employees capable of carrying out growth strategies and improving employee relations.
Added 45 mins ago
C
Custodial Territory Supervisor
Cleantec
Oneida, NY
- $23 to $25 USD / hour
Team Building: Collaborate with the area manager to build a team of key employees capable of carrying out growth strategies and improving employee relations.
Added 45 mins ago
Territory Supervisor / Custodial
Cleantec
Geneva, NY
Team Building: Collaborate with the area manager to build a team of key employees capable of carrying out growth strategies and improving employee relations.
Added 46 mins ago
Project Manager, Settlements
Clean Power Alliance
Remote, United States
CPA seeks an experienced, highly organized, detailed-oriented, and enthusiastic Project Manager, Settlements to provide operational, analytical, compliance, and other support to our growing…
Added 46 mins ago
EF
Construction Superintendent
Energy Fencing Inc
Brooklyn, NY
- $57,600 USD / year
Field Problem Resolution: Identify and resolve fabrication discrepancies, field conflicts, unforeseen site conditions, fit-up issues, and installation challenges while minimizing project…
Added 46 mins ago
CR
Business Analyst
Claritas Rx
Remote, United States
- $115,000 to $125,000 USD / year
Review partner-submitted data specifications for completeness, field-level accuracy, and model alignment; document gaps and drive resolution directly with the data partner
Added 46 mins ago
CR
Associate Business Analyst
Claritas Rx
Remote, United States
- $60,000 to $70,000 USD / year
Review partner-submitted data specifications for completeness, field-level accuracy, and model alignment; document gaps and drive resolution directly with the data partner
Added 50 mins ago
Digital Member Service Officer
WCCU CREDIT UNION
WESTBY, WI
…Relationships and Scope: Reports directly to the Digital Branch Manager. Will have regular contact with management, members, and employees of the Member Service Department. Will also work…
Added 50 mins ago
Digital Member Service Representative
WCCU CREDIT UNION
WESTBY, WI
Added 50 mins ago
Production Assembly Supervisor
ABB, INC.
NEW BERLIN, WI
Added 50 mins ago
Scrum Master
EMERGENT HOLDINGS, INC.
NEW BERLIN, WI
Added 50 mins ago
Nurse Case Manager
EMERGENT HOLDINGS, INC.
NEW BERLIN, WI
Added 50 mins ago
Sr. Subrogation Claim Representative II
EMERGENT HOLDINGS, INC.
NEW BERLIN, WI
Added 50 mins ago
Assistant Manager
NEW WORLD RESTAURANT GROUP INC
BROOKFIELD, WI

Jobgether

Customer Experience & Value Manager

Remote, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Experience & Value Manager based in the United States.

As a Customer Experience & Value Manager, you will play a key role in driving customer satisfaction, product adoption, and long-term retention within a fast-growing SaaS environment. You will help customers unlock the full potential of an innovative AI-powered platform by optimizing their workflows and delivering measurable business outcomes. Combining technical expertise, analytical thinking, and a consultative approach, you will identify challenges and turn them into actionable solutions. Working closely with Product, Engineering, Support, and Customer Success teams, you will ensure an exceptional customer experience. You will also help customers leverage AI, automation, and integrations to improve operational efficiency. This is an exciting opportunity to contribute to the evolution of AI-driven solutions in the real estate technology industry.

Accountabilities:

•

Drive Customer Value and Retention: Support customers in maximizing their platform investment by increasing product adoption, improving utilization, and strengthening long-term relationships.

•

Measure Customer Success: Analyze platform usage, engagement metrics, and performance data to demonstrate return on investment (ROI), identify improvement opportunities, and communicate measurable business value.

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Provide Technical Support and Solutions: Investigate customer challenges, troubleshoot platform issues, identify root causes, and coordinate with technical teams to ensure timely resolution.

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Optimize AI-Powered Workflows: Guide customers in using AI capabilities, automation tools, integrations, and platform configurations to streamline processes and improve business performance.

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Deliver Strategic Guidance: Understand customer operations, identify workflow inefficiencies, and recommend practical solutions that support productivity and business growth.

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Monitor Customer Health: Track adoption, engagement, and performance indicators to identify potential risks, proactively address concerns, and reduce customer churn.

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Collaborate Across Teams: Partner with Product, Engineering, Support, and internal stakeholders to communicate customer feedback, resolve challenges, and continuously improve the overall customer experience.

Requirements:

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Proven experience in Customer Success, Technical Account Management, Solutions Consulting, or a similar customer-facing role within the SaaS industry.

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Strong technical aptitude, with hands-on experience using SaaS platforms, CRM systems, software integrations, and automation technologies.

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Excellent analytical and troubleshooting skills, including the ability to investigate technical problems, identify root causes, and recommend effective solutions.

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Familiarity with AI-powered technologies and their practical applications in business processes and workflow optimization.

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Ability to interpret customer data, product analytics, and performance metrics to develop actionable recommendations and demonstrate business value.

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Strong consultative and relationship-building skills, with the ability to understand customer needs and influence positive business outcomes.

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Excellent written and verbal communication skills, including the ability to explain complex technical concepts to non-technical audiences.

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Strong organizational and time-management skills, with the ability to take ownership, manage competing priorities, and work effectively in a collaborative, fast-paced environment.

Preferred Qualifications:

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Experience supporting AI-powered SaaS products, particularly in real estate technology or marketing automation.

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Knowledge of real estate industry operations, sales processes, and CRM best practices.

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Experience troubleshooting software integrations, data synchronization, and automated workflows.

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Familiarity with tools such as Zapier, API Nation, and custom email domain configurations.

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Demonstrated success in improving customer retention, increasing product adoption, and delivering measurable business results.

Benefits:

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Competitive compensation and benefits package.

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Fully remote work environment with flexible working hours.

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Professional development opportunities and potential for career advancement.

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Comprehensive health, dental, and vision insurance.

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Generous paid time off and paid holidays.

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Equity options, offering the opportunity to share in the company's growth and success.

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Collaborative and supportive team culture that encourages innovation and teamwork.

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Opportunity to work on cutting-edge AI-powered products and advanced technologies.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Customer experience
Customer service
Analytical skills
Identify process improvements
Technical support
Troubleshoot
Workflow
Automation technology
Troubleshooting
Relationship building
Communication skills
Time management
Sales department processes

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