Jobs in the United States

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Added 3 mins ago
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Senior Business Intelligence Solutions Analyst
Sodexo
NORTH BETHESDA, MD
- $115,940 to $180,070 USD / year
The Senior BI Solutions Analyst serves as a strategic and technical analytics leader responsible for designing innovative, data-driven solutions that support client growth, operational…
Added 3 mins ago
Principal Program Planning Analyst/Scheduler
Northrop Grumman
Linthicum Heights, MD
We are looking for you to join our team as a Principal Program Planning Analyst/SCHEDULER based out of Linthicum, MD. This is an onsite position that offers the 9/80 work schedule.
Added 3 mins ago
Senior Analyst, Hub Data & Analytics
CenterWell
Annapolis, MD
The Senior Analyst will be a strategic and hands-on analytics partner supporting CenterWell's latest Hub business. You will work directly with Hub leaders to translate complex and often…
Added 4 mins ago
Senior Business Analyst (Remote)
CareFirst
Baltimore, MD
The Senior Business Analyst will have the responsibility to ensure that the business's need for changes to processes, policies and/or information systems are identified, understood,…
Added 14 mins ago
Senior Construction Financial Analyst-Retail Program Insights
CVS Health
Woonsocket, RI
Senior Construction Financial Analyst--Retail Program Insights
Added 14 mins ago
Senior Analyst, Hub Data & Analytics
CenterWell
Providence, RI
The Senior Analyst will be a strategic and hands-on analytics partner supporting CenterWell's latest Hub business. You will work directly with Hub leaders to translate complex and often…
Added 20 mins ago
Senior Reimbursement Analyst- Regulatory and Reporting
Jobgether
Remote, United States
…next steps. Our partner is looking for a Senior Reimbursement Analyst – Regulatory and Reporting based in the United…
Added 20 mins ago
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Senior Analyst, Customer Success Operations
Jobgether
Remote, United States
- $95,000 to $115,000 USD / year
…applications and next steps. Our partner is looking for a Senior Analyst, Customer Success Operations based in the United States…
Added 20 mins ago
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Human Resources (HR) Analyst
Jobgether
Remote, United States
- $20 to $28 USD / hour
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Human Resources (HR) Analyst based in the United States.
Added 20 mins ago
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Customer Experience (CX) Analyst
Jobgether
Remote, United States
- $58 to $68 USD / hour
…steps. Our partner is looking for a Customer Experience (CX) Analyst based in the United…
Added 23 mins ago
Project Manager/Business Analyst - Digital Health Transformation
Eliassen Group
Jefferson City, MO
Our client, a small clinical-stage biotech focused on cardiovascular medicines, seeks a Project Manager/Business Analyst to lead a digital health transformation initiative for a part-time,…
Added 24 mins ago
Pricing & Contract Operations Analyst
Datavant
Jefferson City, MO
+ Collaborate with and serve as a resource for Datavant on corporate systems, technical development and engineering teams on modifications or new billing requirements.
Added 25 mins ago
Senior Analyst, Hub Data & Analytics
CenterWell
Augusta, ME
The Senior Analyst will be a strategic and hands-on analytics partner supporting CenterWell's latest Hub business. You will work directly with Hub leaders to translate complex and often…
Added 53 mins ago
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Business Process Documentation Specialist / SOP Documentation Analyst
Jobgether
Remote, United States
- $30 to $40 USD / hour
…Business Process Documentation Specialist / SOP Documentation Analyst based in the United…
Added 53 mins ago
Advanced Health Information Technician
Jobgether
Remote, United States
…members, sharing best practices and supporting their professional development. This fully remote opportunity offers the chance to contribute to high-quality healthcare operations within a…
Added 57 mins ago
Cyber Threat Analyst
Leidos
Pearl Harbor, HI
Leidos is seeking an experienced, analytical Cyber Threat Analyst to join our Defensive Cyber Operations (DCO) team supporting Defense Information Systems Agency Pacific (DISA PAC) at Ford…
Added 1 hour ago
SO
Management Analyst 4 – Nonpermanent (MA4/AHSO)
State of Washington
Remote, United States
- $71,136 to $95,628 USD / year
Experience may have been gained through paid or unpaid activities. Please ensure any relevant experience defined below is outlined in your cover letter, resume, and application.
Added 1 hour ago
DA
Management Analyst
Deputy Assistant Secretary for Finance
Houston, TX · Austin, TX
- $109,428 to $159,575 USD / year
For a GS-13 position you must have served 52 weeks at the GS-12 · The grade may have been in any occupation, but must have been held in the Federal service
Added 1 hour ago
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Supervisory Intelligence Specialist (S&T Analyst)
U.S. Army Intelligence and Security Command
Charlottesville, VA
- $125,776 to $192,764 USD / year
…accuracy and relevance to policy and customer needs. | Lead the development and implementation of new research methodologies and analytical approaches. | Establish and maintain liaison with…
Added 1 hour ago
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PROGRAM ANALYST
HQ USAF and Support Elements
Andrews AFB, MD
- $121,785 to $158,322 USD / year
The primary purpose of this position is to serve as Program Analyst for Air Force (AF) Language, Regional Expertise, and Culture (LREC) Program Office. Analyze and evaluate (on a…
Added 1 hour ago
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Supervisory Management Analyst (Business Support Division Director)
Federal Emergency Management Agency
Washington, DC
- $169,279 to $197,200 USD / year
Current Federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the Federal service
Added 1 hour ago
FA
Management and Program Analyst
Federal Aviation Administration
Honolulu, HI · San Diego, CA · Longmont, CO · El Segundo, CA · Grand Junction, CO · Fairbanks, AK · Anchorage, AK · Auburn, WA · Rancho Cordova, CA · Fremont, CA · Salt Lake City, UT · Des Moines, WA · Las Vegas, NV
- $77,351 to $119,883 USD / year
Your application/resume must have your official title, grade and series in your work history
Added 1 hour ago
OO
Supervisory Management Analyst
Office of the Secretary of the Interior
Washington, DC
- $169,279 to $197,200 USD / year
You will serve as a Supervisory Management Analyst with Office of the Secretary of Interior.
Added 1 hour ago
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PROGRAM ANALYST (INTERNATIONAL CASE COORDINATOR)
Defense Information Systems Agency
Fort Meade, MD
- $143,913 to $187,093 USD / year
It is in the Professional Work Category at the Senior Work Level within the CES Occupational Structure. It is located in the DISA DBC/DEVELOPMENT AND BUSINESS CENTER.Duties
Added 1 hour ago
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SUPERVISORY FINANCIAL MANAGEMENT ANALYST
Commander, Navy Installations Command
Washington Navy Yard, DC
- $169,279 to $220,065 USD / year
You will serve as a Supervisory Financial Management Analyst in the Financial Management Division of COMMANDER - NAVAL INSTALLATIONS.

Jobgether

Customer Experience (CX) Analyst

Remote, United States

$58 to $68 USD / hour

Apply on jobs.lever.co About employer

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Job details

Pay: $58 to $68 USD / hour
Experience: At least 4 years of experience in customer experience, customer insights, analytics, research, or a related analytical role.
Posting language: English
Posted: Nov 12, 2026

Original job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Customer Experience (CX) Analyst based in the United States.

The Customer Experience (CX) Analyst will help improve customer support experiences by turning feedback and operational data into actionable insights. In this full-time, remote project-based role, you will lead voice-of-customer measurement and analyze customer interactions across multiple support channels. You will identify trends, friction points, and root causes through surveys, open-text feedback, and ticket data. By building clear dashboards, mapping customer journeys, and conducting research, you will help teams understand where improvements will have the greatest impact. You will collaborate with support, product, content, and analytics teams to turn recommendations into practical changes and measure their effectiveness. The role also offers opportunities to apply AI and large language model tools to enhance research, insight generation, and self-service capabilities. Accountabilities

• Own and analyze voice-of-customer programs and experience metrics, including Customer Satisfaction (CSAT), Customer Effort Score (CES), and Net Promoter Score (NPS), across support channels.

• Analyze survey responses, open-text feedback, and ticket or case data to identify trends, customer pain points, and underlying causes.

• Develop dashboards, reports, and visualizations that communicate the end-to-end customer support experience clearly.

• Map customer support journeys to identify friction and improvement opportunities across processes, tools, and content.

• Prioritize customer experience improvements and track recommendations through implementation, measuring their impact.

• Design and conduct customer research, including interviews and surveys, to understand customer needs and evaluate changes.

• Partner with support, product and tooling, content, and analytics teams to implement recommendations and close the customer feedback loop.

• Explore and apply AI and LLM tools to support open-text analysis, research synthesis, insight generation, and self-service initiatives.

Requirements:

• At least 4 years of experience in customer experience, customer insights, analytics, research, or a related analytical role.

• Ability to design and conduct customer research through surveys and interviews and translate findings into actionable insights.

• Working knowledge of customer journey mapping and experience or service design methodologies.

• Familiarity with voice-of-customer approaches, experience measurement, and survey design, including CSAT, CES, and NPS.

• Strong analytical skills and experience working with survey data, support tickets, case data, and qualitative feedback.

• Ability to create clear, effective reports, dashboards, and data visualizations for operational teams and leadership.

• Familiarity with applying AI and large language model tools to customer experience use cases, such as feedback analysis, research synthesis, insight generation, or self-service.

• High school diploma or GED.

• Strong communication and collaboration skills, with the ability to present findings and recommendations clearly to different stakeholders.

Benefits:

• Hourly compensation of $58–$68 USD, depending on work location, skills, experience, and other relevant factors.

• Medical, dental, and vision coverage.

• Long-term disability coverage.

• 401(k) retirement plan.

• Paid time off.

• Access to learning resources and professional development opportunities.

• Local project-based work designed to reduce or eliminate significant travel requirements.

• Full-time remote work arrangement.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

Apply on jobs.lever.co About employer

More about this job

Skills

Customer experience
Customer service
Research
Customer insight
Analytical skills
Leadership
Communication skills
Collaboration

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Work requirements

Jobs in the United States