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LOGISTICS/CUSTOMER SERVICE DELIVERY DRIVER NoCo PT
The Kroger Co.
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Jobs at Kroger Logistics: To support and reward our hardworking and friendly associates, we offer much more than just a paycheck. We strive to feed your future by offering the ingredients…
Added just now
LOGISTICS/CUSTOMER SERVICE DELIVERY DRIVER NoCo
The Kroger Co.
Johnstown, CO
Jobs at Kroger Logistics: To support and reward our hardworking and friendly associates, we offer much more than just a paycheck. We strive to feed your future by offering the ingredients…
Added just now
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LOGISTICS/CUSTOMER SERVICE DELIVERY DRIVER Part Time
The Kroger Co.
Aurora, CO
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The Kroger Co.
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MFG Manufacturing Production Baker
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The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:
Added 1 min ago
Rehabilitation Associate
State of Missouri
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The Family Support Division, Rehabilitation Services for the Blind (RSB), is seeking applications for a Rehabilitation Associate. This position is located in Cole County/Jefferson City RSB…
Added 1 min ago
Associate/Social Services Specialist (I/II/III)
State of Missouri
Columbia, MO
…for and assure safety of children, guide biological parents, support relative and foster families, connect people to services, and participate in the court process. They play a critical…
Added 1 min ago
Associate/Social Services Specialist (I/II/III)
State of Missouri
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…for and assure safety of children, guide biological parents, support relative and foster families, connect people to services, and participate in the court process. They play a critical…
Added 1 min ago
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Full Time - Sales Associate - Inside Lawn & Garden - Opening
Lowe's
Columbia, MO
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Whether you need a part-time position or a place to plant yourself and grow, Lowe's is ready to support your goals. As a Lowe's associate, you'll gain access to many benefits beyond…
Added 1 min ago
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Full Time - Sales Associate - Inside Lawn & Garden - Opening
Lowe's
Columbia, MO
- Full-time
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Added 1 min ago
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(USA) Tire & Battery Technician - Automotive
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- $20 to $28 USD / hour
…and drive sales improve the service experience and elevate associate engagement utilizing hand held technology and systems to make immediate business decisions related to services safety…
Added 2 mins ago
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Part Time Sales Associate, Kurt Geiger- Tysons Corner, Virginia
Kurt Geiger
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Support your team in achieving operational goals
Added 7 mins ago
Helper Distribution Test - Washington, DC
Military Spouse Jobs & VetJobs
United States
Associate's degree in electrical field or equivalent experience satisfactory to the Company, such as two years of post-secondary education with AC and DC circuit courses.
Added 7 mins ago
Operations Support Senior Associate - Dallas, TX
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- $29 to $32 USD / hour
…join our brand new team in Jonesville, SC! This Team Lead will support an area in our plant right now based on the business need at the time. We are looking for motivated individuals who…
Added 8 mins ago
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Internal Sales Associate (June 2027 Class)
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Added 9 mins ago
Supervisor, Customer Service
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Remote, United States
Develop and reinforce procedures that support consistent service delivery and continuous operational improvement.
Added 9 mins ago
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Jobgether
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- $168,000 to $198,000 USD / year
The Associate Director, Regulatory Affairs will support and lead global regulatory activities for an innovative oncology therapeutic throughout its clinical development and…
Added 9 mins ago
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Associate Director, PSC Operations
Jobgether
Remote, United States
- $127,000 to $218,500 USD / year
The Associate Director, Patient Service Center (PSC) Operations will lead teams responsible for delivering efficient, compliant, and high-quality support to patients and healthcare…
Added 9 mins ago
Associate Director, Launch Excellence
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…execution within the biotechnology and pharmaceutical sector. The Associate Director will lead assigned product launches while helping build and continuously improve a scalable launch…
Added 13 mins ago
Retail Pet Store Associate
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Retail Pet Store Associate -Customer Service and Pet Care

Jobgether

Associate Director, PSC Operations

Remote, United States

$127,000 to $218,500 USD / year

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Job details

Pay: $127,000 to $218,500 USD / year
Education: Bachelor’s degree
Experience: 8–10 years of progressive experience in patient services, patient support, pharmaceuticals, biotechnology, or other healthcare-related roles.
Posting language: English
Posted: Nov 10, 2026

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Associate Director, PSC Operations based in the United States.

The Associate Director, Patient Service Center (PSC) Operations will lead teams responsible for delivering efficient, compliant, and high-quality support to patients and healthcare providers across patient support programs. This leadership role focuses on operational excellence, service quality, and continuous improvement in a regulated healthcare environment. The successful candidate will oversee daily operations, monitor performance, and ensure teams consistently meet established service standards. Managing more than 50 direct and indirect reports, the role requires strong people leadership, coaching, and the ability to foster an inclusive, high-performing culture. Close collaboration with internal stakeholders and external partners will be essential to improving workflows and the overall patient experience. The position is fully remote within the United States, with up to 25% travel required, primarily to Pittsburgh, Pennsylvania.

Accountabilities

• Lead, coach, and motivate a team of more than 50 direct and indirect reports, supporting professional development, accountability, and strong service performance.

• Oversee daily patient service center operations, ensuring compliance with internal procedures, policies, and service level agreements (SLAs).

• Monitor key performance indicators (KPIs), analyze operational results, and identify opportunities to improve efficiency and service quality.

• Ensure patient support activities comply with applicable industry regulations, standards, and patient privacy requirements.

• Review customer and provider feedback, resolve service issues, and implement improvements that strengthen the patient experience.

• Partner with cross-functional teams and external stakeholders to streamline processes, improve workflows, and support effective program delivery.

• Create and deliver presentations to internal stakeholders covering compliance, patient care status, operational achievements, improvement opportunities, and quarterly business reviews.

• Promote a respectful, inclusive, and high-performance team environment.

• Stay informed about industry developments and regulatory changes that may affect patient support programs.

• Travel up to 25% of the time, primarily to Pittsburgh, Pennsylvania, and perform other duties as assigned.

Requirements:

• Bachelor’s degree required, preferably in Life Sciences, Business, Healthcare Administration, or a related field.

• 8–10 years of progressive experience in patient services, patient support, pharmaceuticals, biotechnology, or other healthcare-related roles.

• Demonstrated leadership experience, with the ability to inspire and develop teams while maintaining clear accountability.

• Proven ability to work effectively in a matrix environment and collaborate with cross-functional stakeholders.

• Strong analytical capabilities, including experience with data analysis, performance reporting, and digital tools used in contact center or patient service operations.

• Excellent written and verbal communication skills, learning agility, and change management experience.

• Ability to influence stakeholders without direct authority and manage competing priorities effectively.

Preferred qualifications:

• Advanced degree in a relevant field.

• Strong understanding of call center operations, patient support programs, performance metrics, and healthcare regulations.

• Experience in oncology, immunology, rare diseases, or specialty pharmacy environments.

• Proficiency with CRM platforms, call center software, reporting dashboards, and Microsoft Office.

• Experience across multiple disease states and therapeutic areas.

• Significant field reimbursement experience involving both medical and pharmacy benefit products.

• Ability to exercise independent judgment and manage deliverables in a fast-paced environment.

• Strong customer focus, collaboration, initiative, and results-oriented problem-solving skills.

Benefits:

• Anticipated annual base salary of $127,000–$218,500, subject to applicable terms and conditions.

• Eligibility to participate in a consolidated retirement plan, including pension and 401(k) savings plans, subject to plan terms.

• Vacation: 120 hours per calendar year.

• Sick time: 40 hours per calendar year, with higher allowances for eligible employees residing in Colorado or Washington.

• Paid holidays: 13 days per calendar year, including floating holidays.

• Work, Personal and Family Time: Up to 40 hours per calendar year.

• Parental leave: 480 hours within one year of the birth, adoption, or foster care placement of a child.

• Bereavement leave: Up to 240 hours for an immediate family member and 40 hours for an extended family member per calendar year.

• Caregiver leave: 80 hours within a rolling 52-week period.

• Volunteer leave: 32 hours per calendar year.

• Military spouse time off: 80 hours per calendar year.

• Fully remote work arrangement within the United States.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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