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Added 4 mins ago
BE
Office Assistant
Bish Enterprises
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- $16 to $18 USD / hour
Support managers and team members with office tasks, forms, reports, and follow-up items.
Added 8 mins ago
Putnam Equity Externship - January 2027 Program
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Senior Vice President - Krauter Role
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Remote, United States
- $150,000 to $250,000 USD / year
…benefits client portfolio, providing expert guidance on benefits program design, renewals, and risk management. This position combines senior-level client relationship management with…
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J
Director, Product Management | AirStrip
Jobgether
Remote, United States
- $135,000 to $180,000 USD / year
…innovative product solutions that deliver measurable clinical and business value. Working closely with Engineering, Quality and Regulatory Affairs, Commercial, Marketing, and Client…
Added 9 mins ago
J
Associate Director, PSC Operations
Jobgether
Remote, United States
- $127,000 to $218,500 USD / year
Partner with cross-functional teams and external stakeholders to streamline processes, improve workflows, and support effective program delivery.
Added 15 mins ago
BC
Eligibility and Employment Specialist I/II
Butte County
Oroville, CA
- $21.54 to $30.32 USD / hour
…questions as they play an important role in this recruitment process. All qualifying work experience that is described or included in responses to supplemental questions MUST also be…
Added 24 mins ago
FP&A Manager
Nexthink
Boston, MA
Support business cases for incremental investments, hiring plans, and strategic growth initiatives.
Added 28 mins ago
Executive Assistant II , Prime Video Content & Partner Lifecycle
Amazon.com Services LLC
Seattle, WA
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Added 37 mins ago
FT
Investment Associate (Quantitative Research – FT Investment Solutions)
Franklin Templeton
Boston, MA
- $80,000 to $120,000 USD / year
The Investment Associate will be responsible for executing innovative quantitative projects to support our multi-asset investment strategies, including developing alpha signals, enhancing…
Added 39 mins ago
AA
Information Technology Project Manager
Animal and Plant Health Inspection Service
Edinburg, TX
- $106,437 to $138,370 USD / year
…(MAB) in Edinburg, TX you would be filling a critical role in support of the nation's New World Screwworm response activities. This position is part of the Information Technology Positions…
Added 39 mins ago
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Plant Protection and Quarantine Technician
Animal and Plant Health Inspection Service
Edinburg, TX
- $37,193 to $47,334 USD / year
…(MAB) in Edinburg, TX you would be filling a critical role in support of the nation's New World screwworm response activities. This position is part of the Biological Sciences and…
Added 39 mins ago
AA
Supervisory Facilities Operations Specialist
Animal and Plant Health Inspection Service
Edinburg, TX
- $74,678 to $97,087 USD / year
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Added 39 mins ago
US
Chief Financial Management NF-04
United States Army Installation Management Command
Schofield Barracks, HI
- $93,445 to $105,906 USD / year
To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for professional and personal references on your resume.
Added 39 mins ago
AA
Supervisory Program Analyst (Chief of Staff)
Animal and Plant Health Inspection Service
Edinburg, TX
- $125,776 to $163,514 USD / year
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Added 39 mins ago
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Program Analyst (Assistant Chief of Staff)
Animal and Plant Health Inspection Service
Edinburg, TX
- $89,508 to $116,362 USD / year
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Added 39 mins ago
AA
Supervisory Management and Program Analyst (Assistant Director)
Animal and Plant Health Inspection Service
Edinburg, TX
- $106,437 to $138,370 USD / year
As a Supervisory Management and Program Analyst (Assistant Director) at Moore Air Base (MAB) in Edinburg, TX you would be filling a critical role in support of the nation's New World…
Added 39 mins ago
AA
Management Analyst
Animal and Plant Health Inspection Service
Edinburg, TX
- $89,508 to $116,362 USD / year
As a Management Analyst at Moore Air Base (MAB) in Edinburg, TX you would be filling a critical role in support of the nation's New World screwworm response activities. This position is…
Added 39 mins ago
AA
Supervisory Occupational Health Nurse
Animal and Plant Health Inspection Service
Edinburg, TX
- $106,437 to $138,370 USD / year
…(MAB) in Edinburg, TX you would be filling a critical role in support of the nation's New World Screwworm response activities. This position is part of the Health and Safety Occupations at…
Added 39 mins ago
AA
Safety Occupational Health Specialist
Animal and Plant Health Inspection Service
Edinburg, TX
- $74,678 to $97,087 USD / year
…(MAB) in Edinburg, TX you would be filling a critical role in support of the nation's New World screwworm response activities. This position is part of the Health and Safety Occupations at…
Added 42 mins ago
J
Virtual Field Reimbursement Manager
Jobgether
Remote, United States
- $98,000 to $182,000 USD / year
Maintain accurate and complete call records, ensuring data integrity and compliance with program policies and business rules.
Added 42 mins ago
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Registrar Operations Specialist
Jobgether
Remote, United States
- $25 to $32 USD / hour
Flexibility to work outside standard business hours when necessary, including occasional early mornings, evenings, and weekends, to support campuses across multiple time zones.
Added 42 mins ago
Oracle Field Service Solution Architect
Jobgether
Remote, United States
Proficiency in Microsoft Office Suite and other relevant business applications.
Added 42 mins ago
AA
Supervisory Safety and Occupational Health Specialist
Animal and Plant Health Inspection Service
Edinburg, TX
- $106,437 to $138,370 USD / year
…(MAB) in Edinburg, TX you would be filling a critical role in support of the nation's New World Screwworm response activities. This position is part of the Health and Safety Occupations at…
Added 42 mins ago
FS
Forester
Forest Service
Coeur d'Alene, ID
- $75,068 to $97,593 USD / year
…operating plans; determines financial needs of the resource program and prepares recommendations for budgetary requirements of equipment, material, and personnel. | Responsible for the…
Added 42 mins ago
FS
Forester
Forest Service
Kalispell, MT · Hamilton, MT
- $89,508 to $116,362 USD / year
Plans, evaluates, and provides professional leadership to the overall Forest Timber Sale Administration Program and assures work meets Forest and Regional standards. | Participates as an…

Jobgether

Associate Director, PSC Operations

Remote, United States

$127,000 to $218,500 USD / year

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Job details

Pay: $127,000 to $218,500 USD / year
Education: Bachelor’s degree
Experience: 8–10 years of progressive experience in patient services, patient support, pharmaceuticals, biotechnology, or other healthcare-related roles.
Posting language: English
Posted: Nov 10, 2026

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Associate Director, PSC Operations based in the United States.

The Associate Director, Patient Service Center (PSC) Operations will lead teams responsible for delivering efficient, compliant, and high-quality support to patients and healthcare providers across patient support programs. This leadership role focuses on operational excellence, service quality, and continuous improvement in a regulated healthcare environment. The successful candidate will oversee daily operations, monitor performance, and ensure teams consistently meet established service standards. Managing more than 50 direct and indirect reports, the role requires strong people leadership, coaching, and the ability to foster an inclusive, high-performing culture. Close collaboration with internal stakeholders and external partners will be essential to improving workflows and the overall patient experience. The position is fully remote within the United States, with up to 25% travel required, primarily to Pittsburgh, Pennsylvania.

Accountabilities

• Lead, coach, and motivate a team of more than 50 direct and indirect reports, supporting professional development, accountability, and strong service performance.

• Oversee daily patient service center operations, ensuring compliance with internal procedures, policies, and service level agreements (SLAs).

• Monitor key performance indicators (KPIs), analyze operational results, and identify opportunities to improve efficiency and service quality.

• Ensure patient support activities comply with applicable industry regulations, standards, and patient privacy requirements.

• Review customer and provider feedback, resolve service issues, and implement improvements that strengthen the patient experience.

• Partner with cross-functional teams and external stakeholders to streamline processes, improve workflows, and support effective program delivery.

• Create and deliver presentations to internal stakeholders covering compliance, patient care status, operational achievements, improvement opportunities, and quarterly business reviews.

• Promote a respectful, inclusive, and high-performance team environment.

• Stay informed about industry developments and regulatory changes that may affect patient support programs.

• Travel up to 25% of the time, primarily to Pittsburgh, Pennsylvania, and perform other duties as assigned.

Requirements:

• Bachelor’s degree required, preferably in Life Sciences, Business, Healthcare Administration, or a related field.

• 8–10 years of progressive experience in patient services, patient support, pharmaceuticals, biotechnology, or other healthcare-related roles.

• Demonstrated leadership experience, with the ability to inspire and develop teams while maintaining clear accountability.

• Proven ability to work effectively in a matrix environment and collaborate with cross-functional stakeholders.

• Strong analytical capabilities, including experience with data analysis, performance reporting, and digital tools used in contact center or patient service operations.

• Excellent written and verbal communication skills, learning agility, and change management experience.

• Ability to influence stakeholders without direct authority and manage competing priorities effectively.

Preferred qualifications:

• Advanced degree in a relevant field.

• Strong understanding of call center operations, patient support programs, performance metrics, and healthcare regulations.

• Experience in oncology, immunology, rare diseases, or specialty pharmacy environments.

• Proficiency with CRM platforms, call center software, reporting dashboards, and Microsoft Office.

• Experience across multiple disease states and therapeutic areas.

• Significant field reimbursement experience involving both medical and pharmacy benefit products.

• Ability to exercise independent judgment and manage deliverables in a fast-paced environment.

• Strong customer focus, collaboration, initiative, and results-oriented problem-solving skills.

Benefits:

• Anticipated annual base salary of $127,000–$218,500, subject to applicable terms and conditions.

• Eligibility to participate in a consolidated retirement plan, including pension and 401(k) savings plans, subject to plan terms.

• Vacation: 120 hours per calendar year.

• Sick time: 40 hours per calendar year, with higher allowances for eligible employees residing in Colorado or Washington.

• Paid holidays: 13 days per calendar year, including floating holidays.

• Work, Personal and Family Time: Up to 40 hours per calendar year.

• Parental leave: 480 hours within one year of the birth, adoption, or foster care placement of a child.

• Bereavement leave: Up to 240 hours for an immediate family member and 40 hours for an extended family member per calendar year.

• Caregiver leave: 80 hours within a rolling 52-week period.

• Volunteer leave: 32 hours per calendar year.

• Military spouse time off: 80 hours per calendar year.

• Fully remote work arrangement within the United States.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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