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Jobs in the United States

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Added 1 min ago
Lead Customer Service Representative - 7133017
State of Missouri
Jefferson City, MO
This position will focus on the Voluntary Disclosure Program. The Missouri Voluntary Disclosure Program is designed to promote compliance with Missouri tax laws. Work will involve written…
Added 1 min ago
Certification Program Specialist - Firefighter Training & Certification
State of Missouri
Jefferson City, MO
…Investigations, Blaster licensing, Fire Inspections, Fire Safe Cigarettes program, Fireworks Permitting and Licensing, Elevator and Amusement Ride Safety, Boiler and Pressure Vessel Safety,…
Added 1 min ago
Senior Social Services Specialist (IV)
State of Missouri
Macon, MO
A person in this role must be able to work in whatever program area has a need and be able to carry more difficult cases. This position will assist with on call supervisor rotation as well…
Added 1 min ago
GL
Director of US Oncology Portfolio Delivery
GlaxoSmithKline LLC
PA
- $169,500 to $282,500 USD / year
The Director of US Oncology Portfolio Delivery (“US Local Delivery Lead Director”) provides leadership, oversight and local US delivery of studies in support of global oncology R&D…
Added 1 min ago
GL
Director, Precision Diagnostics Oncology
GlaxoSmithKline LLC
Remote, United States
- $189,750 to $316,250 USD / year
…according to agreed deliverables, timelines and budget. You will lead diagnostic projects and workstreams and partner cross-functionally with research, clinical development, regulatory, and…
Added 1 min ago
Associate/Social Services Specialist (I/II/III)
State of Missouri
Columbia, MO
…and move families to self-sufficiency so that Missourians can lead safe, healthy and productive…
Added 1 min ago
Associate/Social Services Specialist (I/II/III)
State of Missouri
Troy, MO
…and move families to self-sufficiency so that Missourians can lead safe, healthy and productive…
Added 1 min ago
W
(USA) Tire & Battery Technician - Automotive
Walmart
Kansas City, MO
- $20 to $28 USD / hour
…Owner Communicates equipment tools and supplies needs to TBC Lead tracking and monitoring returns and special orders operating cash registers processing transactions working handson in the…
Added 4 mins ago
CI
Sr Business Effectiveness Manager, AI
Cribl, Inc
Denver, CO
- $175,000 to $225,000 USD / year
…person, remote-first company maximizes its AI investments. You'll lead Cribl's approach to the business-critical knowledge AI relies on and to the use cases and solutions worth scaling…
Added 4 mins ago
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Senior Electrical Engineer
GBA
Broomfield, CO
- $175,000 to $190,000 USD / year
…team in Lenexa, KS or Broomfield, CO. In this role, you'll lead electrical design efforts for cutting-edge pharmaceutical and biotech facilities - projects that directly impact how…
Added 4 mins ago
AT
Bartender|Southlands 16|P1-2026097-9
AMC Theatres
Aurora, CO
- $12.14 USD / hour
…crafting memorable moments that support our Mission. You'll lead through hospitality, own your guest’s experience, communicate with care, and help every guest feel they belong. We provide…
Added 4 mins ago
SU
VP, Customer Development and Growth
Summit Utilities
Denver, CO
- $210,000 to $250,000 USD / year
The Vice President leads Customer Development and Energy Efficiency/Conservation Improvement Program (EE/CIP) teams and partners with Operations, Regulatory, Finance, Legal, Communications,…
Added 4 mins ago
BE
Sales Team Manager (on-site)
Bish Enterprises
Giltner, NE
- $55,000 to $100,000 USD / year
Bish Enterprises is seeking a hands-on, performance-driven Sales Team Manager to lead and strengthen our sales organization. This role is designed for a leader who is comfortable managing…
Added 7 mins ago
SI
Critical Facilities Lead Engineer
Salute Inc.
Afton, TX
- $105,000 to $120,000 USD / year
…we are seeking a dynamic and experienced Critical Facilities Lead Engineer to join our team and drive our relationships with hyperscale clients to new…
Added 7 mins ago
MS
Advanced Manufacturing Planning Specialist - Bloomington, MN
Military Spouse Jobs & VetJobs
United States
- $91,193 USD / year
…will review work authorization documents and generate material program plans and coordinate kick-off meetings with functional departments to communicate program goals and…
Added 7 mins ago
MS
Team Lead - Daylight (4x10's) - Jonesville, SC
Military Spouse Jobs & VetJobs
United States
- $29 to $32 USD / hour
Eaton’s ES AMER ESS division is currently seeking a Team Lead - Daylight (4x10's) to join our brand new team in Jonesville, SC! This Team Lead will support an area in our plant right now…
Added 8 mins ago
FT
Director-Performance Attribution
Franklin Templeton
IL-Remote City, IL
- $180,000 to $235,000 USD / year
…attribution platform, influence enterprise capabilities, and lead a team through meaningful…
Added 8 mins ago
MES Systems Engineering - Sr. Principal
Eli Lilly and Company
United States
Lead technical design of platform-level enhancements, custom extensions, and reusable accelerators, and manage the technical relationship with the platform vendor and delivery partners.
Added 9 mins ago
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Senior Vice President - Krauter Role
Jobgether
Remote, United States
- $150,000 to $250,000 USD / year
…benefits client portfolio, providing expert guidance on benefits program design, renewals, and risk management. This position combines senior-level client relationship management with…
Added 9 mins ago
J
Senior Enablement Manager - API
Jobgether
Remote, United States
- $132,000 to $155,000 USD / year
Global Program Localization: Adapt global enablement strategies, training resources, and commercial messaging to reflect regional market requirements and cultural differences across AMER,…
Added 9 mins ago
Senior Director, National Portfolio Field Excellence
Jobgether
Remote, United States
Lead the portfolio field-intelligence process with Sales Operations & Analytics, identifying recurring field trends, prioritizing solutions, and communicating outcomes to field leadership.
Added 9 mins ago
J
Product Operations Manager
Jobgether
Remote, United States
- $172,200 to $258,200 USD / year
Product launch management: Lead end-to-end operational readiness and execution for priority product launches, defining ownership, milestones, launch plans, decision-making processes, and…
Added 9 mins ago
J
Lead DevOps Engineer
Jobgether
Remote, United States
- $150,000 to $185,000 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Lead DevOps Engineer based in the United States.
Added 9 mins ago
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Festival Manager, Community House
Jobgether
Remote, United States
- $1,111.23 USD / week
Take the lead in bringing an engaging cultural and community space to life during a major international film festival. In this role, you will oversee the planning, coordination,…
Added 9 mins ago
J
Director, Product Management | AirStrip
Jobgether
Remote, United States
- $135,000 to $180,000 USD / year
The Director of Product Management will lead the strategy, roadmap, and lifecycle management of a healthcare technology product portfolio designed to improve clinical decision-making and…

Jobgether

Associate Director, PSC Operations

Remote, United States

$127,000 to $218,500 USD / year

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Job details

Pay: $127,000 to $218,500 USD / year
Education: Bachelor’s degree
Experience: 8–10 years of progressive experience in patient services, patient support, pharmaceuticals, biotechnology, or other healthcare-related roles.
Posting language: English
Posted: Nov 10, 2026

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Associate Director, PSC Operations based in the United States.

The Associate Director, Patient Service Center (PSC) Operations will lead teams responsible for delivering efficient, compliant, and high-quality support to patients and healthcare providers across patient support programs. This leadership role focuses on operational excellence, service quality, and continuous improvement in a regulated healthcare environment. The successful candidate will oversee daily operations, monitor performance, and ensure teams consistently meet established service standards. Managing more than 50 direct and indirect reports, the role requires strong people leadership, coaching, and the ability to foster an inclusive, high-performing culture. Close collaboration with internal stakeholders and external partners will be essential to improving workflows and the overall patient experience. The position is fully remote within the United States, with up to 25% travel required, primarily to Pittsburgh, Pennsylvania.

Accountabilities

• Lead, coach, and motivate a team of more than 50 direct and indirect reports, supporting professional development, accountability, and strong service performance.

• Oversee daily patient service center operations, ensuring compliance with internal procedures, policies, and service level agreements (SLAs).

• Monitor key performance indicators (KPIs), analyze operational results, and identify opportunities to improve efficiency and service quality.

• Ensure patient support activities comply with applicable industry regulations, standards, and patient privacy requirements.

• Review customer and provider feedback, resolve service issues, and implement improvements that strengthen the patient experience.

• Partner with cross-functional teams and external stakeholders to streamline processes, improve workflows, and support effective program delivery.

• Create and deliver presentations to internal stakeholders covering compliance, patient care status, operational achievements, improvement opportunities, and quarterly business reviews.

• Promote a respectful, inclusive, and high-performance team environment.

• Stay informed about industry developments and regulatory changes that may affect patient support programs.

• Travel up to 25% of the time, primarily to Pittsburgh, Pennsylvania, and perform other duties as assigned.

Requirements:

• Bachelor’s degree required, preferably in Life Sciences, Business, Healthcare Administration, or a related field.

• 8–10 years of progressive experience in patient services, patient support, pharmaceuticals, biotechnology, or other healthcare-related roles.

• Demonstrated leadership experience, with the ability to inspire and develop teams while maintaining clear accountability.

• Proven ability to work effectively in a matrix environment and collaborate with cross-functional stakeholders.

• Strong analytical capabilities, including experience with data analysis, performance reporting, and digital tools used in contact center or patient service operations.

• Excellent written and verbal communication skills, learning agility, and change management experience.

• Ability to influence stakeholders without direct authority and manage competing priorities effectively.

Preferred qualifications:

• Advanced degree in a relevant field.

• Strong understanding of call center operations, patient support programs, performance metrics, and healthcare regulations.

• Experience in oncology, immunology, rare diseases, or specialty pharmacy environments.

• Proficiency with CRM platforms, call center software, reporting dashboards, and Microsoft Office.

• Experience across multiple disease states and therapeutic areas.

• Significant field reimbursement experience involving both medical and pharmacy benefit products.

• Ability to exercise independent judgment and manage deliverables in a fast-paced environment.

• Strong customer focus, collaboration, initiative, and results-oriented problem-solving skills.

Benefits:

• Anticipated annual base salary of $127,000–$218,500, subject to applicable terms and conditions.

• Eligibility to participate in a consolidated retirement plan, including pension and 401(k) savings plans, subject to plan terms.

• Vacation: 120 hours per calendar year.

• Sick time: 40 hours per calendar year, with higher allowances for eligible employees residing in Colorado or Washington.

• Paid holidays: 13 days per calendar year, including floating holidays.

• Work, Personal and Family Time: Up to 40 hours per calendar year.

• Parental leave: 480 hours within one year of the birth, adoption, or foster care placement of a child.

• Bereavement leave: Up to 240 hours for an immediate family member and 40 hours for an extended family member per calendar year.

• Caregiver leave: 80 hours within a rolling 52-week period.

• Volunteer leave: 32 hours per calendar year.

• Military spouse time off: 80 hours per calendar year.

• Fully remote work arrangement within the United States.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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