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Added 2 mins ago
Starbucks Barista
Albertsons Companies
FAIRFAX, VA · Fairfax, VA
Leaders invested in your training, career growth & development
Added 6 mins ago
LOGISTICS/CUSTOMER SERVICE DELIVERY DRIVER NoCo PT
The Kroger Co.
Johnstown, CO
Act as a brand ambassador when discussing Kroger’s Seamless Experience and delivery process with customers
Added 6 mins ago
LOGISTICS/CUSTOMER SERVICE DELIVERY DRIVER NoCo
The Kroger Co.
Johnstown, CO
Act as a brand ambassador when discussing Kroger’s Seamless Experience and delivery process with customers
Added 6 mins ago
TK
LOGISTICS/CUSTOMER SERVICE DELIVERY DRIVER Part Time
The Kroger Co.
Aurora, CO
- Part-time
Act as a brand ambassador when discussing Kroger’s Seamless Experience and delivery process with customers
Added 6 mins ago
LOGISTICS/CUSTOMER SERVICE DELIVERY DRIVER
The Kroger Co.
Aurora, CO
Act as a brand ambassador when discussing Kroger’s Seamless Experience and delivery process with customers
Added 6 mins ago
LOGISTICS/PERSONAL SHOPPER TEAM MEMBER
The Kroger Co.
Aurora, CO
DISPATCH- Assist in the loading or moving process of customer orders throughout the Fulfillment Center
Added 15 mins ago
Supervisor, Customer Service
Jobgether
Remote, United States
Oversee training and development initiatives to ensure representatives have the knowledge and skills needed to perform effectively.
Added 15 mins ago
Inpatient Coding Quality Manager
Jobgether
Remote, United States
Mentor coding quality auditor leads and senior auditors, supporting career development and succession planning.
Added 15 mins ago
Associate Partner Development Manager
Jobgether
Remote, United States
…applications and next steps. Our partner is looking for an Associate Partner Development Manager based in the United…
Added 15 mins ago
J
Associate Director, Regulatory Affairs
Jobgether
Remote, United States
- $168,000 to $198,000 USD / year
The Associate Director, Regulatory Affairs will support and lead global regulatory activities for an innovative oncology therapeutic throughout its clinical development and…
Added 15 mins ago
J
Associate Director, PSC Operations
Jobgether
Remote, United States
- $127,000 to $218,500 USD / year
…applications and next steps. Our partner is looking for an Associate Director, PSC Operations based in the United…
Added 15 mins ago
Associate Director, Launch Excellence
Jobgether
Remote, United States
…execution within the biotechnology and pharmaceutical sector. The Associate Director will lead assigned product launches while helping build and continuously improve a scalable launch…
Added 25 mins ago
IT Service Specialist I
City of New York
New York City, NY
- Walk the user through the problem-solving process.
Added 39 mins ago
KG
Part Time Sales Associate, Kurt Geiger - Torrance
Kurt Geiger
Torrance, CA
- Part-time
Process transactions accurately and efficiently using the point of sales system, handling cash, credit cards and other forms of payment.
Added 39 mins ago
KG
Part Time Sales Associate, Kurt Geiger - Desert Hills- Temporary
Kurt Geiger
Cabazon, CA
- Part-time
Process transactions accurately and efficiently using the point of sales system, handling cash, credit cards and other forms of payment.
Added 42 mins ago
FT
Investment Associate (Quantitative Research – FT Investment Solutions)
Franklin Templeton
Boston, MA
- $80,000 to $120,000 USD / year
The Investment Associate role is a three-year term position designed to support new graduates in connecting their personal passions and strengths to the mission and principles of Franklin…
Added 43 mins ago
L
Full Time - Sales Associate - Flooring - Day
Lowes
Lodi, CA
- $16.9 to $17.2 USD / hour
- Full-time
As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's. This is an excellent…
Added 44 mins ago
Operations Supervisor - Distribution - Annville, PA
Military Spouse Jobs & VetJobs
United States
Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement.
Added 44 mins ago
Transportation Solutions Supervisor - Mechanicsburg, PA
Military Spouse Jobs & VetJobs
United States
Deliver associate orientation, training, performance reviews, and/or development as appropriate
Added 44 mins ago
General Manager I - Distribution - Fairburn, GA
Military Spouse Jobs & VetJobs
United States
Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement.
Added 45 mins ago
WS
(USA) Stocking 2 Coach, Non-Complex
WM Stores Arkansas, LLC
Morrilton, AR
- $65,000 to $100,000 USD / year
Provides supervision and development opportunities for hourly associates by hiring training and mentoring of associates assigning duties settingclear expectations providing associate…
Added 45 mins ago
VH
Medical Records Technician (CDIS Outpatient)
Veterans Health Administration
Remote, United States
- $61,722 to $80,243 USD / year
Education. An associate's degree from an accredited college or university recognized by the U.S. Department of Education with a major field of study in health information technology/health…
Added 45 mins ago
VH
Med Rec Tech (Med Coder)
Veterans Health Administration
Remote, United States
- $55,882 to $72,644 USD / year
Education. An associate's degree from an accredited college or university recognized by the U.S. Department of Education with a major field of study in health information technology/health…
Added 45 mins ago
AA
Supervisory Occupational Health Nurse
Animal and Plant Health Inspection Service
Edinburg, TX
- $106,437 to $138,370 USD / year
…strategies, and the Occupational Healtth mission | Coordinates the development of medical surveillance protocols | Oversees the clinic Quality Improvement Program | Coordinates Occupational…
Added 47 mins ago
J
Registrar Operations Specialist
Jobgether
Remote, United States
- $25 to $32 USD / hour
Process Improvement: Contribute to the development and enhancement of Registrar workflows, operational documentation, training resources, and standardized procedures.

Jobgether

Associate Director, PSC Operations

Remote, United States

$127,000 to $218,500 USD / year

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Job details

Pay: $127,000 to $218,500 USD / year
Education: Bachelor’s degree
Experience: 8–10 years of progressive experience in patient services, patient support, pharmaceuticals, biotechnology, or other healthcare-related roles.
Posting language: English
Posted: Nov 10, 2026

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Associate Director, PSC Operations based in the United States.

The Associate Director, Patient Service Center (PSC) Operations will lead teams responsible for delivering efficient, compliant, and high-quality support to patients and healthcare providers across patient support programs. This leadership role focuses on operational excellence, service quality, and continuous improvement in a regulated healthcare environment. The successful candidate will oversee daily operations, monitor performance, and ensure teams consistently meet established service standards. Managing more than 50 direct and indirect reports, the role requires strong people leadership, coaching, and the ability to foster an inclusive, high-performing culture. Close collaboration with internal stakeholders and external partners will be essential to improving workflows and the overall patient experience. The position is fully remote within the United States, with up to 25% travel required, primarily to Pittsburgh, Pennsylvania.

Accountabilities

• Lead, coach, and motivate a team of more than 50 direct and indirect reports, supporting professional development, accountability, and strong service performance.

• Oversee daily patient service center operations, ensuring compliance with internal procedures, policies, and service level agreements (SLAs).

• Monitor key performance indicators (KPIs), analyze operational results, and identify opportunities to improve efficiency and service quality.

• Ensure patient support activities comply with applicable industry regulations, standards, and patient privacy requirements.

• Review customer and provider feedback, resolve service issues, and implement improvements that strengthen the patient experience.

• Partner with cross-functional teams and external stakeholders to streamline processes, improve workflows, and support effective program delivery.

• Create and deliver presentations to internal stakeholders covering compliance, patient care status, operational achievements, improvement opportunities, and quarterly business reviews.

• Promote a respectful, inclusive, and high-performance team environment.

• Stay informed about industry developments and regulatory changes that may affect patient support programs.

• Travel up to 25% of the time, primarily to Pittsburgh, Pennsylvania, and perform other duties as assigned.

Requirements:

• Bachelor’s degree required, preferably in Life Sciences, Business, Healthcare Administration, or a related field.

• 8–10 years of progressive experience in patient services, patient support, pharmaceuticals, biotechnology, or other healthcare-related roles.

• Demonstrated leadership experience, with the ability to inspire and develop teams while maintaining clear accountability.

• Proven ability to work effectively in a matrix environment and collaborate with cross-functional stakeholders.

• Strong analytical capabilities, including experience with data analysis, performance reporting, and digital tools used in contact center or patient service operations.

• Excellent written and verbal communication skills, learning agility, and change management experience.

• Ability to influence stakeholders without direct authority and manage competing priorities effectively.

Preferred qualifications:

• Advanced degree in a relevant field.

• Strong understanding of call center operations, patient support programs, performance metrics, and healthcare regulations.

• Experience in oncology, immunology, rare diseases, or specialty pharmacy environments.

• Proficiency with CRM platforms, call center software, reporting dashboards, and Microsoft Office.

• Experience across multiple disease states and therapeutic areas.

• Significant field reimbursement experience involving both medical and pharmacy benefit products.

• Ability to exercise independent judgment and manage deliverables in a fast-paced environment.

• Strong customer focus, collaboration, initiative, and results-oriented problem-solving skills.

Benefits:

• Anticipated annual base salary of $127,000–$218,500, subject to applicable terms and conditions.

• Eligibility to participate in a consolidated retirement plan, including pension and 401(k) savings plans, subject to plan terms.

• Vacation: 120 hours per calendar year.

• Sick time: 40 hours per calendar year, with higher allowances for eligible employees residing in Colorado or Washington.

• Paid holidays: 13 days per calendar year, including floating holidays.

• Work, Personal and Family Time: Up to 40 hours per calendar year.

• Parental leave: 480 hours within one year of the birth, adoption, or foster care placement of a child.

• Bereavement leave: Up to 240 hours for an immediate family member and 40 hours for an extended family member per calendar year.

• Caregiver leave: 80 hours within a rolling 52-week period.

• Volunteer leave: 32 hours per calendar year.

• Military spouse time off: 80 hours per calendar year.

• Fully remote work arrangement within the United States.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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