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Added 1 min ago
Certification Program Specialist - Firefighter Training & Certification
State of Missouri
Jefferson City, MO
- Curriculum and program development: Assist and advise in the development and coordination of statewide firefighter and emergency responder training and certification programs. Ensure…
Added 1 min ago
Senior Social Services Specialist (IV)
State of Missouri
Macon, MO
- This position would also take on the role of assisting staff development at all levels, at the direction of leadership.
Added 1 min ago
GL
Director of US Oncology Portfolio Delivery
GlaxoSmithKline LLC
PA
- $169,500 to $282,500 USD / year
The Director of US Oncology Portfolio Delivery (“US Local Delivery Lead Director”) provides leadership, oversight and local US delivery of studies in support of global oncology R&D…
Added 1 min ago
GL
Director, Precision Diagnostics Oncology
GlaxoSmithKline LLC
Remote, United States
- $189,750 to $316,250 USD / year
Analytical Thinking, Clinical Data Interpretation, Clinical Data Review, Clinical Development, Clinical Trial Designs, Clinical Trials Monitoring, Digital Fluency, Drug Regulatory Affairs,…
Added 3 mins ago
CI
Sr. Staff Software Engineer, Cribl AI
Cribl, Inc
Denver, CO
- $250,000 to $300,000 USD / year
Ability to independently drive technical initiatives, make architectural tradeoffs, and collaborate with Product, Research, and Engineering leadership.
Added 3 mins ago
AT
Automotive Foreman
Auto Truck Group, LL
Centennial, CO
- $110,000 to $125,000 USD / year
Supervise, mentor and assist with the development of technicians in the workshop
Added 3 mins ago
SU
VP, Customer Development and Growth
Summit Utilities
Denver, CO
- $210,000 to $250,000 USD / year
The Vice President leads Customer Development and Energy Efficiency/Conservation Improvement Program (EE/CIP) teams and partners with Operations, Regulatory, Finance, Legal, Communications,…
Added 3 mins ago
BE
Agricultural Equipment Mechanic (PT or FT)
Bish Enterprises
Giltner, NE
- $16.5 to $24 USD / hour
…innovative harvesting solutions to farmers. Today, under the leadership of third-generation owner Andrew Bish, our family works alongside a talented team of engineers, fabricators and field…
Added 3 mins ago
BE
Mechanical Technician (PT or FT)
Bish Enterprises
Giltner, NE
- $16.5 to $24 USD / hour
…innovative harvesting solutions to farmers. Today, under the leadership of third-generation owner Andrew Bish, our family works alongside a talented team of engineers, fabricators and field…
Added 3 mins ago
BE
Assembly & Maintenance Team Member
Bish Enterprises
Giltner, NE
- $16.5 to $21 USD / hour
…innovative harvesting solutions to farmers. Today, under the leadership of third-generation owner Andrew Bish, our family works alongside a talented team of engineers, fabricators and field…
Added 6 mins ago
SI
Critical Facilities Lead Engineer
Salute Inc.
Afton, TX
- $105,000 to $120,000 USD / year
Peace of Mind: The Employee Assistance Program is available to all employees, even if you do not participate in the benefits package.
Added 6 mins ago
MS
Advanced Manufacturing Planning Specialist - Bloomington, MN
Military Spouse Jobs & VetJobs
United States
- $91,193 USD / year
Strong leadership skills to lead a team to successful conclusions and schedule employee development plans
Added 7 mins ago
FT
Director-Performance Attribution
Franklin Templeton
IL-Remote City, IL
- $180,000 to $235,000 USD / year
…insurance, and disability benefits, employee stock investment program, learning resources, career development programs, reimbursement for certain education expenses, paid time off (vacation…
Added 7 mins ago
FT
Internal Sales Associate (June 2027 Class)
Franklin Templeton
St. Petersburg, FL · Boston, MA · Stamford, CT
- $55,000 to $65,000 USD / year
Complete a comprehensive training program focused on the financial markets, financial products, key client segments, technology tools, portfolio construction sales skills, and overall…
Added 7 mins ago
MES Systems Engineering - Sr. Principal
Eli Lilly and Company
United States
A standardization scorecard (template conformance, reuse, deviations, defect trends) reviewed regularly with program leadership.
Added 8 mins ago
J
Senior Enablement Manager - API
Jobgether
Remote, United States
- $132,000 to $155,000 USD / year
…Working across Product, Sales, Revenue Operations, and regional leadership, you will drive consistent execution across the Americas, EMEA, and APAC. You will also transform performance…
Added 8 mins ago
Senior Director, National Portfolio Field Excellence
Jobgether
Remote, United States
…launch and action-planning sessions, in collaboration with Sales Leadership and Commercial Learning and…
Added 8 mins ago
J
Product Operations Manager
Jobgether
Remote, United States
- $172,200 to $258,200 USD / year
Scalable program development: Design flexible, repeatable operational frameworks that can adapt to increasing product launch volumes and evolving business priorities.
Added 8 mins ago
Inpatient Coding Quality Manager
Jobgether
Remote, United States
…procedure codes for hospital services. This role combines team leadership, coding expertise, and operational management to support high-quality documentation and optimal reimbursement…
Added 8 mins ago
J
Director, Product Management | AirStrip
Jobgether
Remote, United States
- $135,000 to $180,000 USD / year
…improve clinical decision-making and patient safety. This senior leadership role translates customer needs, acute care workflows, and market opportunities into innovative product solutions…
Added 8 mins ago
J
Associate Director, Regulatory Affairs
Jobgether
Remote, United States
- $168,000 to $198,000 USD / year
…an innovative oncology therapeutic throughout its clinical development and commercialization preparation. This role combines scientific expertise, regulatory strategy, and cross-functional…
Added 8 mins ago
J
Associate Director, PSC Operations
Jobgether
Remote, United States
- $127,000 to $218,500 USD / year
…healthcare providers across patient support programs. This leadership role focuses on operational excellence, service quality, and continuous improvement in a regulated healthcare…
Added 8 mins ago
Associate Director, Launch Excellence
Jobgether
Remote, United States
This remote leadership opportunity will play a key role in strengthening global product launch planning and execution within the biotechnology and pharmaceutical sector. The Associate…
Added 8 mins ago
Agent Recruiting Specialist
Jobgether
Remote, United States
…Specialist to strengthen a growing recruitment and business development team within the third-party logistics industry. In this role, you will identify, qualify, and engage prospective…
Added 9 mins ago
UG
Unit Clerk
UnitedHealth Group
Middletown, NY
- $16 to $29 USD / hour
Completes all miscellaneous work assigned by leadership or Physician accurately and in a timely manner

Jobgether

Associate Director, PSC Operations

Remote, United States

$127,000 to $218,500 USD / year

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Job details

Pay: $127,000 to $218,500 USD / year
Education: Bachelor’s degree
Experience: 8–10 years of progressive experience in patient services, patient support, pharmaceuticals, biotechnology, or other healthcare-related roles.
Posting language: English
Posted: Nov 10, 2026

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Associate Director, PSC Operations based in the United States.

The Associate Director, Patient Service Center (PSC) Operations will lead teams responsible for delivering efficient, compliant, and high-quality support to patients and healthcare providers across patient support programs. This leadership role focuses on operational excellence, service quality, and continuous improvement in a regulated healthcare environment. The successful candidate will oversee daily operations, monitor performance, and ensure teams consistently meet established service standards. Managing more than 50 direct and indirect reports, the role requires strong people leadership, coaching, and the ability to foster an inclusive, high-performing culture. Close collaboration with internal stakeholders and external partners will be essential to improving workflows and the overall patient experience. The position is fully remote within the United States, with up to 25% travel required, primarily to Pittsburgh, Pennsylvania.

Accountabilities

• Lead, coach, and motivate a team of more than 50 direct and indirect reports, supporting professional development, accountability, and strong service performance.

• Oversee daily patient service center operations, ensuring compliance with internal procedures, policies, and service level agreements (SLAs).

• Monitor key performance indicators (KPIs), analyze operational results, and identify opportunities to improve efficiency and service quality.

• Ensure patient support activities comply with applicable industry regulations, standards, and patient privacy requirements.

• Review customer and provider feedback, resolve service issues, and implement improvements that strengthen the patient experience.

• Partner with cross-functional teams and external stakeholders to streamline processes, improve workflows, and support effective program delivery.

• Create and deliver presentations to internal stakeholders covering compliance, patient care status, operational achievements, improvement opportunities, and quarterly business reviews.

• Promote a respectful, inclusive, and high-performance team environment.

• Stay informed about industry developments and regulatory changes that may affect patient support programs.

• Travel up to 25% of the time, primarily to Pittsburgh, Pennsylvania, and perform other duties as assigned.

Requirements:

• Bachelor’s degree required, preferably in Life Sciences, Business, Healthcare Administration, or a related field.

• 8–10 years of progressive experience in patient services, patient support, pharmaceuticals, biotechnology, or other healthcare-related roles.

• Demonstrated leadership experience, with the ability to inspire and develop teams while maintaining clear accountability.

• Proven ability to work effectively in a matrix environment and collaborate with cross-functional stakeholders.

• Strong analytical capabilities, including experience with data analysis, performance reporting, and digital tools used in contact center or patient service operations.

• Excellent written and verbal communication skills, learning agility, and change management experience.

• Ability to influence stakeholders without direct authority and manage competing priorities effectively.

Preferred qualifications:

• Advanced degree in a relevant field.

• Strong understanding of call center operations, patient support programs, performance metrics, and healthcare regulations.

• Experience in oncology, immunology, rare diseases, or specialty pharmacy environments.

• Proficiency with CRM platforms, call center software, reporting dashboards, and Microsoft Office.

• Experience across multiple disease states and therapeutic areas.

• Significant field reimbursement experience involving both medical and pharmacy benefit products.

• Ability to exercise independent judgment and manage deliverables in a fast-paced environment.

• Strong customer focus, collaboration, initiative, and results-oriented problem-solving skills.

Benefits:

• Anticipated annual base salary of $127,000–$218,500, subject to applicable terms and conditions.

• Eligibility to participate in a consolidated retirement plan, including pension and 401(k) savings plans, subject to plan terms.

• Vacation: 120 hours per calendar year.

• Sick time: 40 hours per calendar year, with higher allowances for eligible employees residing in Colorado or Washington.

• Paid holidays: 13 days per calendar year, including floating holidays.

• Work, Personal and Family Time: Up to 40 hours per calendar year.

• Parental leave: 480 hours within one year of the birth, adoption, or foster care placement of a child.

• Bereavement leave: Up to 240 hours for an immediate family member and 40 hours for an extended family member per calendar year.

• Caregiver leave: 80 hours within a rolling 52-week period.

• Volunteer leave: 32 hours per calendar year.

• Military spouse time off: 80 hours per calendar year.

• Fully remote work arrangement within the United States.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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