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Added 5 mins ago
Branch Operations Manager Imperial Gateway
Wells Fargo
GARDENA, CA
…through guidance, mentorship, job shadowing, and practical learning opportunities in day-to-day branch operations. The program provides foundational knowledge, real-world practice, and…
Added 5 mins ago
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Platform Distribution & Partnerships: Business Development, Sales & Marketing Internships – Summer 2027
NBC Universal
Universal City, CA
- $19 to $25 USD / hour
Robust networking, learning and development opportunities.
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Comfort learning and applying financial planning software and digital engagement tools
Added 7 mins ago
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Santa Clara, CA
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Added 8 mins ago
Program Manager, Global Partners
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…they come to re-architect how they operate, and they expect a partner who can help them plan that journey, frame it for their own leadership, and then see it through. In this role you will…
Added 18 mins ago
GL
Director, Precision Diagnostics Oncology
GlaxoSmithKline LLC
Remote, United States
- $189,750 to $316,250 USD / year
…Development, Clinical Trial Designs, Clinical Trials Monitoring, Digital Fluency, Drug Regulatory Affairs, Executive Presence, Hematology and Oncology, Learning Agility, Matrix Leadership,…
Added 20 mins ago
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Automotive Foreman
Auto Truck Group, LL
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- $110,000 to $125,000 USD / year
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Added 26 mins ago
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Director, Product Management | AirStrip
Jobgether
Remote, United States
- $135,000 to $180,000 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Product Management | AirStrip based in the United…
Added 26 mins ago
J
Associate Director, PSC Operations
Jobgether
Remote, United States
- $127,000 to $218,500 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Associate Director, PSC Operations based in the United…
Added 31 mins ago
J
Manager of Customer Service
Jiffy
Dallas, TX
- $120,000 to $165,000 USD / year
…operation end to end, and serve as the hands-on experience partner to leadership. You'll get response and resolution times down, drive CSAT and NPS up, modernize how we staff and measure…
Added 31 mins ago
Customer Experience Partner
Jiffy
Plano, TX
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Added 33 mins ago
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Director, Precision Diagnostics Oncology
GSK
Collegeville, PA
- $189,750 to $316,250 USD / year
…Development, Clinical Trial Designs, Clinical Trials Monitoring, Digital Fluency, Drug Regulatory Affairs, Executive Presence, Hematology and Oncology, Learning Agility, Matrix Leadership,…
Added 58 mins ago
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VP, Clinical Product & Strategy
Jobgether
Remote, United States
- $173,000 to $231,000 USD / year
Partner on technology solutions: Collaborate with Technology and Digital Product teams to translate clinical and operational requirements into effective, scalable, technology-enabled…
Added 58 mins ago
Communications & Adoptions Specialist
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Communications & Adoptions Specialist based in the United…
Added 59 mins ago
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Added 1 hour ago
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- $120,000 to $140,000 USD / year
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…scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our…
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Added 1 hour ago
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Added 1 hour ago
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Added 1 hour ago
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Robust networking, learning and development opportunities.
Added 1 hour ago
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· Robust networking, learning and development opportunities.
Added 1 hour ago
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NBC News Communications, Marketing, and Research Internships – Summer 2027
NBC Universal
New York, NY
- $19 USD / hour
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Added 1 hour ago
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Jobgether

Associate Director, PSC Operations

Remote, United States

$127,000 to $218,500 USD / year

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Job details

Pay: $127,000 to $218,500 USD / year
Education: Bachelor’s degree
Experience: 8–10 years of progressive experience in patient services, patient support, pharmaceuticals, biotechnology, or other healthcare-related roles.
Posting language: English
Posted: Nov 10, 2026

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Associate Director, PSC Operations based in the United States.

The Associate Director, Patient Service Center (PSC) Operations will lead teams responsible for delivering efficient, compliant, and high-quality support to patients and healthcare providers across patient support programs. This leadership role focuses on operational excellence, service quality, and continuous improvement in a regulated healthcare environment. The successful candidate will oversee daily operations, monitor performance, and ensure teams consistently meet established service standards. Managing more than 50 direct and indirect reports, the role requires strong people leadership, coaching, and the ability to foster an inclusive, high-performing culture. Close collaboration with internal stakeholders and external partners will be essential to improving workflows and the overall patient experience. The position is fully remote within the United States, with up to 25% travel required, primarily to Pittsburgh, Pennsylvania.

Accountabilities

• Lead, coach, and motivate a team of more than 50 direct and indirect reports, supporting professional development, accountability, and strong service performance.

• Oversee daily patient service center operations, ensuring compliance with internal procedures, policies, and service level agreements (SLAs).

• Monitor key performance indicators (KPIs), analyze operational results, and identify opportunities to improve efficiency and service quality.

• Ensure patient support activities comply with applicable industry regulations, standards, and patient privacy requirements.

• Review customer and provider feedback, resolve service issues, and implement improvements that strengthen the patient experience.

• Partner with cross-functional teams and external stakeholders to streamline processes, improve workflows, and support effective program delivery.

• Create and deliver presentations to internal stakeholders covering compliance, patient care status, operational achievements, improvement opportunities, and quarterly business reviews.

• Promote a respectful, inclusive, and high-performance team environment.

• Stay informed about industry developments and regulatory changes that may affect patient support programs.

• Travel up to 25% of the time, primarily to Pittsburgh, Pennsylvania, and perform other duties as assigned.

Requirements:

• Bachelor’s degree required, preferably in Life Sciences, Business, Healthcare Administration, or a related field.

• 8–10 years of progressive experience in patient services, patient support, pharmaceuticals, biotechnology, or other healthcare-related roles.

• Demonstrated leadership experience, with the ability to inspire and develop teams while maintaining clear accountability.

• Proven ability to work effectively in a matrix environment and collaborate with cross-functional stakeholders.

• Strong analytical capabilities, including experience with data analysis, performance reporting, and digital tools used in contact center or patient service operations.

• Excellent written and verbal communication skills, learning agility, and change management experience.

• Ability to influence stakeholders without direct authority and manage competing priorities effectively.

Preferred qualifications:

• Advanced degree in a relevant field.

• Strong understanding of call center operations, patient support programs, performance metrics, and healthcare regulations.

• Experience in oncology, immunology, rare diseases, or specialty pharmacy environments.

• Proficiency with CRM platforms, call center software, reporting dashboards, and Microsoft Office.

• Experience across multiple disease states and therapeutic areas.

• Significant field reimbursement experience involving both medical and pharmacy benefit products.

• Ability to exercise independent judgment and manage deliverables in a fast-paced environment.

• Strong customer focus, collaboration, initiative, and results-oriented problem-solving skills.

Benefits:

• Anticipated annual base salary of $127,000–$218,500, subject to applicable terms and conditions.

• Eligibility to participate in a consolidated retirement plan, including pension and 401(k) savings plans, subject to plan terms.

• Vacation: 120 hours per calendar year.

• Sick time: 40 hours per calendar year, with higher allowances for eligible employees residing in Colorado or Washington.

• Paid holidays: 13 days per calendar year, including floating holidays.

• Work, Personal and Family Time: Up to 40 hours per calendar year.

• Parental leave: 480 hours within one year of the birth, adoption, or foster care placement of a child.

• Bereavement leave: Up to 240 hours for an immediate family member and 40 hours for an extended family member per calendar year.

• Caregiver leave: 80 hours within a rolling 52-week period.

• Volunteer leave: 32 hours per calendar year.

• Military spouse time off: 80 hours per calendar year.

• Fully remote work arrangement within the United States.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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