Jobs in the United States

25+ jobs

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Added 13 mins ago
Design Engineer
TRITON METAL PRODUCTS INC.
Hamilton, IN
Develop deep understanding and proficiency with BOM (Bill of Materials) and router creation processes in Triton’s systems
Added 15 mins ago
Trainer I (Limited Service, remote)
Maximus
Topeka, KS
Connectivity to the internet via Category 5 or 6 ethernet patch cable to the home router
Added 35 mins ago
Case Manager, Registered Nurse (Remote, New York)
CVS Health
Remote, United States
You must have or be able to obtain a direct/hardwired internet connection to a modem/router within 7 feet of your computer and a minimum download speed of25 mbs download and 3 mbs upload.…
Added 39 mins ago
AB
Speech Language Pathologist - Queens
Achieve Beyond
Queens, NY
- $135 to $190 USD / hour
Added 39 mins ago
AB
Speech Language Pathologist
Achieve Beyond
Staten Island, NY
- $135 to $190 USD / hour
Added 52 mins ago
CI
Casework/Cabinet Assembler
Concepts In Millwork
Colorado Springs, CO
- $31,533 USD / year
Skilled in using a file, chisel, screwdriver, handsaw, clamps, biscuit joiner, router, drill, belt sander, pneumatic stapler, table saw and chop saw; Must also have the ability to…
Added 1 hour ago
Field Engineer II
Telsource Corporation
New York, NY · White Plains, NY · NJ
…for vehicle, inventory, and training. Paid training including Router, Switch, Rack and Stack and Structured Cabling among other topics. If you are technical, Acuative is willing to invest…
Added 1 hour ago
Field Engineer II
Telsource Corporation
Indianapolis, IN · Bloomington, IN
…for vehicle, inventory, and training. Paid training including Router, Switch, Rack and Stack and Structured Cabling among other topics. If you are technical, Acuative is willing to invest…
Added 1 hour ago
Field Engineer II
Telsource Corporation
Cleveland, OH · Wadsworth, OH · Akron, OH
…for vehicle, inventory, and training. Paid training including Router, Switch, Rack and Stack and Structured Cabling among other topics. If you are technical, Acuative is willing to invest…
Added 2 hours ago
Priority Banker - Hoover, Alabama
Regions Bank
Hoover, AL
Must be directly connected to the Internet Router via ethernet cable. Satellite Internet, Wi-Fi and Wi-Fi extenders are not allowed.
Added 3 hours ago
W
Found Filmmaker
Weave
San Francisco, CA
- $120,000 to $180,000 USD / year
- Three products: Engineering Intelligence, Weave Router, and Token Intelligence
Added 3 hours ago
W
Creative Marketing Lead
Weave
San Francisco, CA
- $140,000 to $200,000 USD / year
Today that means three products: Engineering Intelligence, Weave Router and Token Intelligence.
Added 4 hours ago
Transportation Router - Day Shift
Performance Food Group
PA
The Router position is an individual contributor role responsible for creating routes, managing routes, calculating delivery routes, times of deliveries and makes the necessary adjustments…
Added 4 hours ago
Router
Performance Food Group
GA
The Router position is an individual contributor role responsible for creating routes, managing routes, calculating delivery routes, times of deliveries and makes the necessary adjustments…
Added 6 hours ago
Customer Engineer / Senior Customer Engineer
Dallas, TX
Strong understanding of Wi-Fi Router, Access Point and Mesh Network hardware architecture
Added 6 hours ago
Select Commercial Lines Account Manager
Patra Corporation
UNAVAILABLE
Minimum internet speed of 6 mbps download and 3 mbps upload; Wired Ethernet cable connection from home router to computer; No satellite.
Added 6 hours ago
Select Commercial Lines Account Manager
Patra Corporation
UNAVAILABLE
Minimum internet speed of 6 mbps download and 3 mbps upload; Wired Ethernet cable connection from home router to computer; No satellite.
Added 6 hours ago
Select Commercial Lines Account Manager
Patra Corporation
UNAVAILABLE
Minimum internet speed of 6 mbps download and 3 mbps upload; Wired Ethernet cable connection from home router to computer; No satellite.
Added 6 hours ago
Select Commercial Lines Account Manager
Patra Corporation
UNAVAILABLE
Minimum internet speed of 6 mbps download and 3 mbps upload; Wired Ethernet cable connection from home router to computer; No satellite.
Added 6 hours ago
Select Personal Lines Account Manager
Patra Corporation
UNAVAILABLE, NV
Minimum internet speed of 6 mbps download and 3 mbps upload; Wired Ethernet cable connection from home router to computer; No satellite
Added 6 hours ago
Direct Sales - Auto & Home
Patra Corporation
UNAVAILABLE
Minimum internet speed of 6 mbps download and 3 mbps upload; Wired Ethernet cable connection from home router to computer; No Satellite
Added 6 hours ago
Plater 1 National
Valence Surface Technologies
Tempe, AZ
Added 7 hours ago
Project Support Specialist
Hays
Houston, TX
Assisting with managing Bill of Material/Router set up and maintenance.
Added 7 hours ago
A
Cnc Programmer
Aerotek
Auburn Hills, MI
- $25 to $35 USD / hour
…lathes with 3- and 4-axis capability, as well as a 5-axis CNC router, providing access to up-to-date equipment and technology. The position is 1st shift, Monday through Friday, with typical…
Added 8 hours ago
Senior Software Engineer
Dental Imaging Technologies Corporation
United States of America, PA
React ecosystem technologies such as React Router, Redux Toolkit, React Query, or Material UI

Jobgether

Analyst - Workforce Services

Remote, United States

$66,200 USD / year

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Job details

Pay: $66,200 USD / year
Posting language: English

Original job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for an Analyst – Workforce Services based in the United States.

We are seeking a detail-oriented Workforce Services Analyst to optimize contact center performance through workforce planning, forecasting, scheduling, and data-driven analysis. In this role, you will analyze inbound call and web chat volumes, monitor agent productivity, and develop staffing strategies that support service levels and operational efficiency. You will use historical trends, seasonality patterns, and real-time performance data to anticipate workforce needs and respond effectively to changing business demands. Working closely with operational teams, you will help ensure appropriate staffing coverage, accurate schedule adherence, and efficient workload management. Your insights will support informed decision-making, improve customer experience, and strengthen overall contact center performance. This fully remote opportunity is ideal for an analytical professional who enjoys solving complex scheduling challenges and translating workforce data into actionable recommendations. Accountabilities

Analyze inbound call and web chat arrival patterns, seasonal trends, contact volumes, agent productivity, and contact center performance to identify operational trends and workforce optimization opportunities.
Develop, maintain, and refine forecasts for inbound contact volumes and back-office workloads using historical data, seasonality, anticipated business changes, and operational requirements.
Monitor forecast accuracy, investigate variances between projected and actual workloads, and adjust forecasts to maintain appropriate staffing levels and meet service objectives.
Analyze staffing requirements and determine agent work schedules, training schedules, and workforce allocation plans to support operational efficiency and service-level targets.
Maintain and validate production data, staffing plans, scheduled hours, and workforce records to ensure accuracy and consistency.
Monitor agent attendance, identify absences and late arrivals, assess their impact on staffing coverage, and make appropriate adjustments in workforce management systems.
Track and manage schedule adherence, monitoring real-time and intraday activities to identify staffing gaps, address deviations, and support operational performance goals.
Develop and maintain ad hoc reports, dashboards, and analytical summaries covering agent scheduling, call and web chat volumes, agent performance metrics, and workforce utilization.
Maintain historical workforce and agent performance metrics to support trend analysis, reporting, forecasting, and long-term operational planning.
Use workforce management platforms to support forecasting, scheduling, real-time monitoring, attendance tracking, and performance reporting.
Communicate workforce insights, scheduling updates, and operational recommendations to relevant stakeholders to support timely and informed decision-making.
Identify opportunities to improve workforce planning processes, optimize resource allocation, and enhance service delivery through data-driven analysis.
Collaborate with operational teams to balance staffing availability, workload demands, service-level expectations, and processing turnaround targets.

Requirements

Bachelor's degree in a relevant field and at least three years of related professional experience, or an equivalent combination of education and experience.
At least two years of experience forecasting inbound contact center volumes, with experience forecasting back-office workloads preferred.
Experience with workforce management software, preferably Amazon Connect, NICE/IEX, Aspect eWFM, Verint WFM, Calabrio WFM, or comparable platforms.
Working knowledge of workforce management processes, including volume forecasting, staff scheduling, real-time monitoring, intraday adjustments, and performance reporting.
Strong analytical skills, with the ability to interpret historical data, identify seasonality patterns, assess performance trends, investigate forecast variances, and develop actionable recommendations.
Experience analyzing call center or web chat volumes, agent productivity, attendance, schedule adherence, and staffing requirements.
Proficiency in preparing routine and ad hoc reports, maintaining historical performance metrics, and presenting workforce insights to support operational decisions.
Strong attention to detail and a commitment to maintaining accurate workforce data, schedules, staffing plans, and performance records.
Excellent organizational and time-management skills, with the ability to manage competing priorities and respond effectively to changing operational demands.
Strong written and verbal communication skills, with the ability to communicate scheduling changes, analytical findings, and workforce recommendations clearly.
Demonstrated problem-solving skills and the ability to make timely, data-informed decisions to address staffing gaps and operational challenges.
Ability to work independently in a remote environment while collaborating effectively with operational stakeholders.
Must be a U.S. citizen and able to pass a federal background check.
Must have a private, suitable home workspace and a reliable power supply.
Must have an internet connection with a minimum download speed of 25 Mbps, or 50 Mbps for shared connectivity, and an upload speed of at least 5 Mbps.
Must have a hard-wired Ethernet connection to the home router using a Category 5 or 6 cable.
Work equipment will be provided, subject to the applicable remote-work and technical requirements.

Benefits

Annual salary: $66,200.
Fully remote work: The flexibility to work from home within the United States.
Equipment provided: Work equipment supplied, subject to applicable remote-work requirements.
Healthcare coverage: Access to health insurance benefits.
Insurance protection: Life and disability insurance coverage.
Retirement savings: Access to a retirement savings plan.
Paid time off: Paid holidays and paid leave.
Additional compensation opportunities: Potential eligibility for short-term and long-term incentives or program-specific awards, where applicable.
Professional development: Opportunities to strengthen expertise in workforce forecasting, contact center analytics, scheduling, and performance management.
Operational impact: The opportunity to improve staffing efficiency, support service-level objectives, and enhance the customer experience through data-driven workforce decisions.
Collaborative environment: Work with operational teams to optimize resource allocation and improve contact center performance.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Decision making
Customer experience
Manage time
Scheduling
Reporting
Forecasting
Analytical skills
Attention to detail
Time management
Communication skills
Problem solving
Work independently

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