Administrative Worker

Summary Under the direction of the Administration Manager and Supervisor, the Claims assistant performs administrative tasks and provides support to staff processing insurance claims. Essential Duties and Responsibilities This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

1. Contactinginsured individuals to obtain all of the information necessary to process claims.
2. Researched and compiled documents to set up claim files by coordinating with underwriting department and branch locations.
3. Entered detailed claim file notes in the file management database on a daily basis in accordance with instructions from the Administration Supervisor.
4. Regularly run and generated claims reports for management.
5. Utilize outstanding communication and interpersonal skills maintained strong and positive relationships with the providers, the claimants, and the clients
6. Maintain confidential claims information including correspondence with sensitive information
7. Answered incoming telephone calls and general questions when appropriate.
8. Monitor office supplies inventory, re‑ordering supplies, forms, stationary, etc. as needed, according to procurement procedures.
9. Complete and maintain all required paperwork, records, documents, etc.
10. Follow and comply with all safety and work rules and regulations. Maintain departmental housekeeping standards.
11. Complete special projects as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to performthe essential functions. Education and/or Experience Requires four years of high school and six to twelve months related experience; or a combination of education and experience. Preferred Skills · Works well in team environment · Ability to manage multiple tasks and deadlines · Attention to detail · Solid speaking, writing and grammar skills · Good Microsoft Office experience and computer skills · Computer research skills- Accurint, Google, White Pages, etc. · Ability to type 50+ WPM Language Skills Ability to read and comprehend instructions, short correspondence, and memos. Ability to prepare correspondence, reports, memos, etc. Ability to effectively communicate with customers, vendors, and other employees of the organization. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. Work Environment The work environment characteristics described here arerepresentative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually moderate.