Customer Care Rep - Order Entry

Location: Houston, TX 77040 (parking available) Schedule: 8:00 AM – 5:00 PM | Temp to Perm Pay: $21 p/h Dress Code: Business Casual

Overview:

We’re seeking a detail-oriented and customer-focused professional to join our team as a Customer Care Representative. In this role, you’ll handle customer inquiries via phone and email, manage orders, and ensure a seamless customer experience from start to finish.

Key Responsibilities:

Respond promptly to customer questions via phone and email Process orders, returns, and credits accurately Check inventory, order status, and shipment tracking Provide product information and pricing Resolve customer issues efficiently and escalate as needed Support internal teams and maintain accurate records in the system

Qualifications:

High school diploma or equivalent 3+ years of customer service or order management experience Strong communication and problem-solving skills Proficiency in Microsoft Office (Excel, Word, Outlook) Experience using ERP or CRM systems preferred AS400 experience is a plus

Benefits upon eligibility:

Competitive hourly pay Health, dental, and vision insurance Paid time off and holidays 401(k) with company match Performance-based bonus opportunities

Join a supportive team that values professionalism, reliability, and exceptional customer care. Apply today to start your career with a company that puts people first.