Jobs in the United States

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Added 3 mins ago
Distribution Compliance Specialist
Mizuho OSI
Union City, CA
In partnership with Global Supply Chain and International Sales, implement Distributor Compliance Program including processes for evaluating and qualifying new distributors, audits and…
Added 9 mins ago
Senior Technical Program Manager, Modular Infrastructure, Global Data Centers
Google
Sunnyvale, CA · Austin, TX
…whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish.…
Added 21 mins ago
Technical Program Manager III, Infrastructure Deployment Software, Google Cloud
Google
Sunnyvale, CA
…whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish.…
Added 31 mins ago
Manager Cyber Systems Engineering 2
CORP-Corporate Office
United States
The Northrop Grumman Chief Information and Digital Office (CIDO) team is seeking a Manager 2 Cyber Systems Engineering to support advanced aircraft software development and lab…
Added 35 mins ago
Senior IP Account Manager, Orange Wholesale International
Orange
UNAVAILABLE
We are seeking a highly experienced International Wholesale Senior IP Account Manager to lead and develop our global IP traffic business. The ideal candidate will possess extensive…
Added 41 mins ago
Senior Mission Operations Engineer
Blue Origin Personnel, LLC
Reston, VA · Denver, CO
…operations engineers in accomplishing these tasks throughout the program lifecycle, while also collaborating extensively with engineers from across the space and ground segments. The ideal…
Added 51 mins ago
Technical Program Manager III, Sales Platform, Google Ads
Google
Mountain View, CA
…whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish.…
Added 57 mins ago
Engineer – Internal Logistics Innovation & Projects
TKY Toyota Motor Mfg Kentucky, Inc Company
Georgetown, KY
Toyota’s Internal Logistics Innovation and Projects (ILIP) Engineering Department is looking for a passionate and highly motivated Engineer for Internal Logistics, Automation, and Model…
Added 1 hour ago
Sr Consultant, Software Engineering - Forward Deployed Engineering
Nationwide Life and Annuity Insurance Co
OH · AZ · IA
The Senior Consultant, Software Engineering (Forward Deployed Engineering) leads the design, development, deployment, and continuous improvement of complex AI solutions that address…
Added 1 hour ago
Consultant, Software Engineer - Platform Engineering
Nationwide Life and Annuity Insurance Co
OH · AZ · IA
The Consultant, Software Engineering supports the design, development, operation, and continuous improvement of reusable enterprise AI platforms and services that help teams deliver trusted…
Added 1 hour ago
Consultant, Software Engineer - Forward Deployed Engineering
Nationwide Life and Annuity Insurance Co
OH · AZ · IA
The Consultant, Software Engineering - Forward Deployed Engineering builds and continuously improves reusable enterprise capabilities that enable teams across the business to deliver and…
Added 1 hour ago
Build Engineer
Etched
San Jose, CA
As a Build Engineer, you'll own our internal builds end to end. Think of the role as an operations program manager for internal builds who is also a hands-on engineer: you'll plan each…
Added 1 hour ago
Quality Assurance-Multiple Locations
PPG Industries, Inc.
United States
As a Quality Assurance Manager, we are looking for Quality Assurance champions to lead a culture of quality excellence at PPG manufacturing facilities. In this leadership role, you will be…
Added 1 hour ago
Principal Manager, Customer Experience & Customer Service Operations
MTC
San Francisco, CA
Under the general direction of the Assistant Director, the Principal Manager, Customer Experience & Customer Service Operations serves as BATA's lead for customer service operations,…
Added 1 hour ago
Project Manager
Jobgether
Remote, United States
The Project Manager will coordinate the day-to-day delivery of software projects, ensuring teams remain aligned and work progresses smoothly from initial planning through release and…
Added 1 hour ago
Program Manager II, Infrastructure Capacity Planning, Commerce
Google
Mountain View, CA
…everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to…
Added 1 hour ago
AA
Intern - Software Delivery Platform (Summer 2027)
Alaska Airlines
WA-SeaTac
- $30 USD / hour
This internship is for summer 2027. Our internships are full-time for 12 weeks, and we offer two program timelines to align with different academic calendars.
Added 1 hour ago
AA
Intern - BI Analyst (Summer 2027)
Alaska Airlines
WA-Renton
- $30 USD / hour
This internship is for summer 2027. Our internships are full-time for 12 weeks, and we offer two program timelines to align with different academic calendars.
Added 1 hour ago
Program Manager (DC/MD/VA)
EMCOR Government Services, Inc.
DC
EMCOR Government Services is seeking an experienced and highly motivated Program Manager to lead the Facilities Maintenance and Operations Support Services Contract. This position is…
Added 1 hour ago
PR
Representative, Environmental Air Quality
PureWest Resources Inc
Denver, CO · CO · Pinedale, WY
- $110,000 to $125,000 USD / year
The position works closely with Environmental, Operations, Engineering, Production, Facilities, and other business groups to integrate environmental requirements into facility design,…
Added 1 hour ago
Program Manager Principal, PS Operations Automation Team
FIS INC (OLD FIS)
United States
Relentless curiosity is needed for this role in order to complete process discovery and design for process re-engineering of processes.
Added 1 hour ago
Program Manager Principal, PS Operations Automation Team
FIS INC (OLD FIS)
United States
Relentless curiosity is needed for this role in order to complete process discovery and design for process re-engineering of processes.
Added 2 hours ago
College Intern - Engineering Field Applications
SRP
Phoenix, AZ
The Student Intern Program requires participants to work a minimum of 15 hours per week and up to a maximum of 40 hours per week. Scheduled hours may vary based on departmental needs and…
Added 2 hours ago
Artificial Intelligence (AI) / Machine Learning (ML) Engineering Management
University of Utah
Salt Lake City, UT
Senior Manager, Artificial Intelligence (AI) Management:
Added 3 hours ago
Associate Director, Product Experience Strategy, Vital US
Kyndryl, Inc.
Remote, United States
…who brings your experience direction to life, and a technical program manager, who runs the delivery system that turns your priorities into reliable execution. Technical leads own…

JLR

Field Service Action & Critical Concern Coordinator

Mahwah, NJ, United States

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Job details

Apply by: Nov 30, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

POSITION: Field Service Action & Critical Concern Coordinator

LOCATION: Mahwah, NJ

RECRUITMENT RANGE: $70,500 - $92,000

Live the Exceptional With Soul. This is the singular purpose of JLR.

At the core of these experiences are the products themselves. The JLR brands have undergone a dramatic transformation over the past years.

JLR is reimagining the future of modern luxury by design through our distinct British brands. Our purpose is to ‘Live the Exceptional with Soul’ by being the proud creators of modern luxury and being guided by a set of behaviors we call our Creators’ Code: Customer Love; Unity; Integrity; Growth; Impact.

At JLR, we are passionate about our people. They are at the heart of our business. We are committed to fostering a diverse, inclusive culture that is representative of our global customers and the society in which we live; a culture in which every one of our employees can bring their authentic self to work and reach their full potential.

Reporting to the Current Vehicle Quality (CVQ) Manager, this role serves as a key link between Global Customer Service, Engineering, Technical Support, Retailers, Manufacturing, Aftersales, and Regulatory Compliance teams and the Office of General Counsel (OGC). You will coordinate the local end-to-end implementation of Field Service Actions while managing the escalation and resolution process for critical vehicle concerns impacting customers and retailer operations.

What you will be doing:

Coordinate the launch and execution of Field Service Actions (FSA) including Customer Satisfaction Programs, Owner Notified Programs, Safety and Emission Recalls and Extended Warranty Programs.
Support campaign readiness activities including retailer communications, parts availability monitoring and repair procedure validation.
Monitor and analyze completion rates, developing and implementing solutions to improve performance via traditional and non-traditional outreach methodologies.
Serve as a primary contact for retailers and internal stakeholders regarding campaign status and region performance.
Attend and host structured webinars with local stakeholders to optimize performance.
Produce and present material to internal stakeholders on overall process performance, including plans to enhance and maximize efficiency and productivity.
Lead the intake, triage, and tracking of Potential Critical Concerns where there is a potential safety and/or compliance related issue(s).
Liaise with market and global cross-functional investigation teams and retailers to progress and conclude cases.
Develop and host related training and coaching materials to ensure local stakeholders understand their roles and responsibilities in the global Critical Concerns process.

What you will need:

Bachelor’s Degree in a relevant discipline, or equivalent work experience.
Experience in automotive quality, engineering, technical service, warranty, field operations, or aftersales environments.
Strong understanding of vehicle systems, diagnostics, and technical issue investigation methodologies.
Advanced analytical skills with experience using quality and warranty data to identify trends and drive decisions.
Proficiency in Microsoft Office applications, including Teams, Excel, PowerPoint and Word.

Schedule: Hybrid Ways of Working (Monday, Tuesday, Thursday - office days; Wednesday and Friday - choice days)

Base pay offered may vary depending on multiple individualized components, including location, skills, experience, and market factors. The total compensation package for this position may also include other elements, including a target bonus in addition to a full range of medical/health, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick/personal, and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employees will be in an “at-will position”.

So Why Us?

As a people-first company, working at JLR means opportunity, teamwork, and growth. That's why working here is so much more than a job.
Be part of an international, inclusive, and open-minded company
Global Bonus Program based on company performance
You are never just a number. We take pride in taking care of our employees, doing everything we can to make sure that our teammates thrive both in and out of the office.
Our employees receive a generous time off policy
We offer a discounted Luxury Vehicle Car Program
Employees also receive generous health care and retirement plans
Quarterly Chair Massages
Maternity/Paternity Leave
Complimentary lunch
And more!

Thank you for your interest in working for us, we love it here and think you will too!

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

JLR North America, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, compensation, and training.

#WEAREJLR

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More about this job

Skills

Unity
Technical support
Customer service
Regulatory compliance
Coaching
Analytical skills
Microsoft Office
Microsoft Teams
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Teamwork

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