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Added 2 mins ago
Senior Manager, Enterprise AI Programs
NP Digital
United States
The Senior Manager, Enterprise AI Programs will lead the operating model for enterprise AI adoption, with direct oversight of AI platform evaluation, technical fit, integrations, enterprise…
Added 2 mins ago
Sr. Principal Enterprise Wide Applications Analyst
Northrop Grumman
Remote, United States
…Overhaul Operations and will report to the Sustainment Solutions Manager. This is a remote/virtual…
Added 3 mins ago
Manager Digital Engineering 2
Northrop Grumman
Baltimore, MD · Morrisville, NC · Baltimore · Morrisville
The Manager Digital Engineering 2 will focus on two primary areas of responsibility: people leadership and technical performance. Direct reports will include design engineers (T1 – T4) as…
Added 4 mins ago
Asset Management Coordinator
Progress In Motion
Frisco, TX
Develops, implements, maintains, and manages asset management processes and program components that include infrastructure inventory, condition assessments, cost estimates, multi-year
Added 4 mins ago
Manager Systems Engineering 2 - Chief Engineer Team
Northrop Grumman
Rolling Meadows, IL · Rolling Meadows
This is a dual-role manager position, balancing the overall Functional oversight and management of a Systems Engineering group of 10-15 engineers, against performance of productive work on…
Added 4 mins ago
Program Manager 2
Northrop Grumman
Palmdale, CA · Edwards AFB, CA · Palmdale · Edwards AFB
Northrop Grumman Aeronautics Systems (AS) sector has an opening for a Program Manager 2 to join our team of qualified, diverse individuals. This leadership opportunity is based in Palmdale,…
Added 4 mins ago
Systems Engineer 2 / 3
Northrop Grumman
Corinne, UT · Corinne
…technical execution, standards, workflow processes on the Sentinel program/project support. This role will report directly to the Systems Engineering…
Added 4 mins ago
Sentinel Test and Training Qualification/Training Infrastructure SE Manager 3- 20658
Northrop Grumman
Roy, UT · Manhattan Beach, CA · Huntsville, AL · Roy · Manhattan Beach · Huntsville
…infrastructure test and training facilities including planning, design, integration, and execution (i.e. cradle to grave program execution). You will act as the Cost Account Manager (CAM)…
Added 4 mins ago
Principal / Senior Principal Systems Engineer - 19272
Northrop Grumman
Roy, UT · Roy
Northrop Grumman Defense Systems is seeking to hire a Principal Test Engineer / Senior Principal Test Engineer. This position will be located in Roy, UT supporting the Sentinel Program.
Added 4 mins ago
Sentinel PLM Systems Engineering Manager 3- 20054
Northrop Grumman
Manhattan Beach, CA · Roy, UT · Manhattan Beach · Roy
Provide technical leadership and decision-making over all engineering disciplines. The PLM Program Manager owns the end-to-end technical baseline, multi-year roadmap, and project portfolio…
Added 4 mins ago
Sentinel Principal Project Management - 20481
Northrop Grumman
Roy, UT · Roy
Northrop Grumman Defense Systems is seeking a experienced Principal Project Manager. This position is located in Roy, UT and supports the Sentinel program. This role may offer a competitive…
Added 5 mins ago
Manager, Web & Organic Growth
C2 Education
Johns Creek, GA
…centers in the communities we serve. The Web & Organic Growth Manager will make use of existing tools and vendors and bring on new ones to help us gain and exceed our fair share in the…
Added 7 mins ago
Project Manager
Expeditors
Milpitas, CA
…high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with…
Added 8 mins ago
SO
Child Protection Specialist
State of Kansas
KS
- $51,727.5 USD / year
Added 8 mins ago
Independent Living Child Protection Specialist
State of Kansas
KS
The purpose of the Independent Living program is to assist youth with custody history (DCF, KDOC-JS, or Tribal custody) in the transition to adulthood. The program seeks to teach daily life…
Added 8 mins ago
Sr. Program Manager, Accessibility
Twitch Interactive, Inc.
Culver City, CA · Seattle, WA · New York, NY · Irvine, CA · San Francisco, CA
As the Senior Program Manager, Accessibility at Twitch, you will have a broad impact across all of Twitch and our Community. Reporting into the VP of UX, you will join our Design team where…
Added 9 mins ago
FSO - Insurance - Life & Group Transformation - Policy Admin Technology Consulting - Manager
EY
Kansas City, MO
EY is seeking a Manager to join EY's Business Transformation & Growth (BTG) practice. You will play a key role in helping life insurance, annuity and group benefits organizations modernize…
Added 9 mins ago
FSO - Insurance - Life & Group Transformation - Technology Consulting - Manager
EY
Jefferson City, MO
+ Experience serving as a Program Manager, Delivery Lead, Solution Delivery Manager, Release Train Engineer, or Platform Transformation Lead
Added 9 mins ago
FSO - Insurance - Life & Group Transformation - Technology Consulting Architect- Manager
EY
Jefferson City, MO
As a Manager, you will lead architecture strategy and solution design activities for large-scale insurance transformation initiatives, helping clients define target-state architectures,…
Added 9 mins ago
FSO - Insurance - Life & Group Transformation - Policy Admin Technology Consulting - Manager
EY
Jefferson City, MO
EY is seeking a Manager to join EY's Business Transformation & Growth (BTG) practice. You will play a key role in helping life insurance, annuity and group benefits organizations modernize…
Added 9 mins ago
FSO - Insurance - Life & Group Transformation - Policy Admin Technology Consulting - Manager
EY
Saint Louis, MO
EY is seeking a Manager to join EY's Business Transformation & Growth (BTG) practice. You will play a key role in helping life insurance, annuity and group benefits organizations modernize…
Added 9 mins ago
FSO - Insurance - Life & Group Transformation - Technology Consulting - Manager
EY
Kansas City, MO
+ Experience serving as a Program Manager, Delivery Lead, Solution Delivery Manager, Release Train Engineer, or Platform Transformation Lead
Added 9 mins ago
FSO - Insurance - Life & Group Transformation - Technology Consulting Architect- Manager
EY
Saint Louis, MO
As a Manager, you will lead architecture strategy and solution design activities for large-scale insurance transformation initiatives, helping clients define target-state architectures,…
Added 9 mins ago
FSO - Insurance - Life & Group Transformation - Technology Consulting Architect- Manager
EY
Kansas City, MO
As a Manager, you will lead architecture strategy and solution design activities for large-scale insurance transformation initiatives, helping clients define target-state architectures,…
Added 9 mins ago
FSO - Insurance - Life & Group Transformation - Technology Consulting - Manager
EY
Saint Louis, MO
+ Experience serving as a Program Manager, Delivery Lead, Solution Delivery Manager, Release Train Engineer, or Platform Transformation Lead

JLL

Global Client Experience Lead

Seattle, WA, United States

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Job details

Apply by: Nov 18, 2026
Posting language: English
Posted: Oct 18, 2026

Original job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Job Summary

Account: Global Technology Client | Program: CXE (Client Experience Excellence) | Reports to: Global Account Director | Region: Global | Term: Dedicated 2-year role

Location: Ideally based in a major U.S. technology hub such as Seattle, the San Francisco Bay Area, or Austin; other markets such as New York City or Washington, D.C. will be considered for the right candidate. | Travel: Up to 30%

The Global Client Experience Lead is a newly created, dedicated role established to implement, measure, and continuously improve CXE, JLL's operating system for delivering consistent, memorable workplace experiences at scale. This role gives the client a single owner accountable for program outcomes.

The Global Client Experience Lead provides superior client service while upholding JLL's core values of teamwork, ethics, and excellence. They ensure that every person who shapes the client's workplace experience, whether JLL employee or vendor partner, delivers to one consistent standard, anchored in client centricity. By driving global consistency across AMER, EMEA, and APAC, this role directly contributes to the overall success and perception of the client's workplace experience program.

This role is responsible for overseeing the implementation of CXE's four compounding mechanisms (Learning Velocity, Precision Training, Technology Leverage, and Professional Consultancy) across the global account, in close partnership with the AMER, EMEA, and APAC CXE Specialists, the CXE Operations Manager, and the Technology Integration Lead.

Job Responsibilities:

Program Ownership & Global Consistency. Serve as the single accountable owner for implementing, measuring, and reporting on CXE across all regions, reporting directly to the Global Account Director to ensure global consistency of delivery.
Learning Velocity. Drive the career-pathing and internal mobility framework that reduces attrition and builds institutional knowledge, including oversight of the leadership academy and recurring team huddles.
Precision Training. Ensure new-hire onboarding, client culture training, and client experience training are delivered consistently across all six job families and all three regions, and oversee the phased rollout of the Vendor Partner Training Extension so vendor partner teams are trained to the same standard as JLL-direct staff.
Technology Leverage. Partner with the Technology Integration Lead on the AI-enabled training application pilot and occupancy sensing data integration, ensuring both are evaluated honestly against client outcomes rather than adopted for their own sake.
Professional Consultancy. Support JLL and the client's joint selection and management of the academic and industry faculty panel (including leading hospitality and business institutions and other partners), ensuring co-developed curriculum meets JLL's brand and quality standards.
Governance & Reporting. Own the CXE governance cadence (weekly Ops Checks, Monthly Regional Performance Reviews, Quarterly Business Reviews, and the Annual Program Review) and ensure escalation protocols are followed for site-level issues,

... For full info follow application link.JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.

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