Company Description Jitterbit is a leading data, application, and process workflow automation solution. Rooted in iPaaS and fueled by an ambitious vision, we integrate critical business processes to deliver the experiences and insights needed by enterprises of all sizes to accelerate their digital journey and future proof their business. Simply put, we power people to perform their best. Jitterbit empowers business transformation by automating critical business processes for faster, more informed decision-making. Jitterbit is the only provider to seamlessly combine and simplify the power of integration, APIM, and no-code app creation to amplify the value of your tech stack and speed up your digital journey. Organizations worldwide rely on Jitterbit’s experience and expertise to help them save time and money, while creating exceptional experiences, now and into the future.
Job Description
Jitterbit is a recognized leader in Integration Platform as a Service (iPaaS) and API Management, named in the Gartner Magic Quadrant for seven consecutive years. Our mission is to simplify and accelerate digital transformation through our low-code iPaaS, API Management (APIM), Low-Code Application Platform (LCAP), and B2B solutions. Our platform helps businesses automate mission-critical systems quickly and effectively. To do this, we continuously build and evolve a robust, scalable, secure, and highly reliable SaaS platform serving customers around the world. We are looking for an experienced engineering leader who combines strong people leadership, execution discipline, and technical depth. This role is ideal for someone who enjoys building high-performing distributed teams while remaining close enough to the technology to guide architecture, troubleshoot complex problems, and help the team make sound engineering decisions. About the Team At Jitterbit, engineering is at the heart of everything we do. We take pride in building high- quality, maintainable software and delivering a world-class experience for our customers. Our engineering organization operates in a collaborative, remote-first environment with team members across multiple countries and time zones. You will work closely with engineers, Product Management, Support, L3 Engineering, DevOps/SRE, QA, and other engineering teams to build and operate enterprise-grade integration and API management capabilities. We value ownership, transparency, technical excellence, continuous improvement, and a willingness to solve problems collaboratively. About the Role As a Senior Engineering Manager – Backend, you will lead a distributed team of backend engineers responsible for designing, building, operating, and evolving critical components of Jitterbit's iPaaS and API Management platform. You will be accountable for both people leadership and engineering delivery. You will establish clear priorities, help the team execute predictably, develop engineering talent, remove obstacles, and create an environment in which engineers can do their best work. You will partner closely with Product Management and other stakeholders to translate business priorities into executable engineering plans while balancing product delivery with platform scalability, reliability, technical debt, and operational excellence. This is not a purely administrative management position. You should be technically strong enough to participate in architecture and design discussions, challenge technical assumptions, review approaches, and dive deeply into complex production or engineering problems when necessary. When critical situations arise, you are comfortable rolling up your sleeves and working alongside the team to drive them to resolution.
Our technology environment includes:
- Languages & Frameworks: Java, Spring Boot, C++, Lua
- Infrastructure & DevOps: Docker, Kubernetes, Linux, Nginx, Tomcat, Apache
- Data & Messaging: MySQL, SQL Server, Redis, Kafka, Elasticsearch, InfluxDB
- Cloud Services: AWS, including S3, CloudFront, DynamoDB, and related services What You'll Do
Lead and Develop the Team
- Lead, coach, and mentor a geographically distributed engineering team across multiple countries and time zones.
- Build a high-performing engineering culture based on ownership, accountability, collaboration, technical excellence, and continuous learning.
- Conduct regular 1:1s, provide actionable feedback, establish development goals, and support engineers in their career growth.
- Manage performance effectively, recognizing strong contributors while addressing performance gaps in a timely and constructive manner.
- Participate in workforce planning, interviewing, hiring, onboarding, and retaining high- quality engineering talent.
- Identify future technical and team leaders and create opportunities for them to grow.
- Foster an inclusive environment where team members are comfortable sharing ideas, raising risks, and challenging assumptions.
Drive Engineering Execution
- Own the planning and execution of engineering initiatives from requirements and technical design through development, testing, deployment, and production support.
- Partner with Product Management to understand business priorities, define scope, evaluate trade-offs, and establish realistic delivery commitments.
- Lead Agile ceremonies and ensure effective sprint planning, backlog refinement, daily execution, reviews, retrospectives, and continuous improvement.
- Maintain visibility into sprint progress, dependencies, blockers, risks, and delivery commitments.
- Use engineering metrics and data to improve delivery predictability, quality, operational performance, and team effectiveness.
- Balance feature development with technical debt, platform improvements, scalability, reliability, and engineering productivity.
- Identify delivery risks early and communicate clearly with stakeholders when priorities, scope, or timelines need adjustment. Provide Technical Leadership
- Maintain sufficient technical depth to have meaningful conversations with senior engineers and architects about system design, architecture, scalability, reliability, security, and performance.
- Guide technical discussions and help the team evaluate architectural approaches and engineering trade-offs.
- Ensure appropriate engineering practices around design reviews, code quality, automated testing, observability, deployment, and operational readiness.
- Encourage solutions that are maintainable, scalable, secure, and appropriate for a large- scale multi-tenant SaaS environment.
- Partner with senior engineers and architects on technical strategy and long-term platform evolution.
- Dive into complex technical issues when necessary and work alongside engineers during critical production or customer-impacting problems.
- Help drive root-cause analysis and ensure corrective and preventive actions are completed following significant incidents. Collaborate Across the Organization
- Build strong working relationships with Product Management, Support, L3 Engineering, QA, DevOps/SRE, Architecture, Security, and other engineering teams.
- Partner closely with Support and L3 teams to understand customer-impacting issues, prioritize escalations, and ensure timely resolution.
- Coordinate dependencies and technical initiatives that span multiple engineering teams.
- Clearly communicate engineering priorities, technical risks, delivery status, and trade- offs to both technical and non-technical stakeholders.
- Represent the team in cross-functional planning, operational reviews, and leadership discussions.
- Create effective feedback loops between Engineering, Product, Support, and customers to continuously improve product quality and reliability.
Own Operational Excellence
- Help ensure the platform meets the reliability, availability, scalability, and performance expectations of a 24x7x365 enterprise SaaS environment.
- Establish strong ownership of production services within the engineering team.
- Partner with operations and engineering teams on monitoring, observability, incident response, capacity planning, and production readiness.
- Drive continuous improvements based on production incidents, customer escalations, operational metrics, and engineering retrospectives.
- Promote automation and engineering practices that reduce recurring operational work and improve system resilience.
Qualifications
What You'll Bring
- 10+ years of software engineering experience, including significant experience building enterprise or large-scale distributed backend systems.
- 5+ years of experience directly managing and developing software engineering teams.
- Demonstrated experience leading distributed engineering teams across multiple countries and time zones.
- Proven ability to lead teams through planning, execution, and delivery of complex software initiatives.
- Strong experience with Agile/Scrum methodologies, including sprint planning, backlog management, estimation, execution tracking, retrospectives, and continuous improvement.
- Strong cross-functional collaboration experience working with Product Management, Support, L3 Engineering, QA, DevOps/SRE, and other engineering teams.
- Strong technical foundation in backend and distributed systems, with the ability to participate deeply in architecture, design, debugging, and production troubleshooting conversations.
- Experience building and operating multi-tenant SaaS applications.
- Strong understanding of cloud-native architectures, microservices, APIs, and event- driven systems.
- Experience or strong familiarity with Java and Spring Boot.
- Experience or strong familiarity with AWS, Docker, Kubernetes, Linux, Tomcat, and Apache.
You'll Thrive Here If You...
- Are passionate about building, coaching, and retaining high-performing engineering teams.
- Balance people leadership, delivery accountability, and technical excellence.
- Stay technically engaged and are comfortable diving deeply into difficult engineering problems when the situation requires it.
- Can move comfortably between a team member's career discussion, a sprint-planning conversation, an architecture review, and a critical production issue.
- Create clarity when priorities or requirements are ambiguous.
- Hold yourself and your team accountable while creating an environment built on trust and transparency.
- Communicate proactively and clearly in a globally distributed, remote-first environment.
- Use data and engineering metrics to identify problems and drive continuous improvement.
- Think beyond individual features and consider scalability, reliability, maintainability, customer impact, and long-term platform health.
- Collaborate effectively across organizational boundaries and focus on solving problems rather than assigning blame.
- Champion the best ideas regardless of where they originate.
- Know when to delegate and empower your team - and when to roll up your sleeves and work alongside them.
- Solid understanding of relational databases, particularly MySQL and SQL Server.
- Familiarity with technologies such as Redis, Kafka, Elasticsearch, DynamoDB, and other distributed data technologies is a plus.
- Experience supporting highly available, business-critical production systems.
- Strong understanding of software development lifecycle practices, CI/CD, automated testing, observability, and operational readiness.
- Excellent problem-solving, analytical, communication, and organizational skills.
- Ability to communicate effectively with both highly technical teams and business stakeholders.
Additional Information
What You’ll Get:
- Work for a growing leader within the Integration Platform as a Service (iPaaS) tech space
- Join a mission-driven company that is transforming the industry by changing the way customers use API creation within business-critical processes.
- Career development and mentorship
- A flexible, remote-friendly company with personality and heart
Jitterbit is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
Jitterbit is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
