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Added 5 days ago
2026/2027 KidsRule Ski Instructor (16+)
Jiminy Peak Mountain Resort LLC
Hancock, MA
Added 16 days ago
2026 Building Maintenance Laborer FTYR (2nd shift)
Jiminy Peak Mountain Resort LLC
Hancock, MA
Added 16 days ago
2026/2027 Ticket Window Cashier
Jiminy Peak Mountain Resort LLC
Hancock, MA
Added 16 days ago
2026/2027 Guest Services Associate
Jiminy Peak Mountain Resort LLC
Hancock, MA
This is a seasonal position with both part-time and full-time opportunities, including day and evening shifts
Added 16 days ago
2026/2027 Just Jiminy Retail Cashier
Jiminy Peak Mountain Resort LLC
Hancock, MA
Added 21 days ago
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Jiminy Peak Mountain Resort
Hancock, MA
Added 21 days ago
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Jiminy Peak Mountain Resort
Hancock, MA
Added 21 days ago
Lift Attendant
Jiminy Peak Mountain Resort
Hancock, MA
Added 21 days ago
Winter Snowmaker
Jiminy Peak Mountain Resort
Hancock, MA
Added 21 days ago
Front Desk Phone Operator
Jiminy Peak Mountain Resort
Hancock, MA
Added 21 days ago
Housekeeping Attendant
Jiminy Peak Mountain Resort
Hancock, MA
- Must have pride in completing assigned tasks to Jiminy Peak standards
Added 21 days ago
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Jiminy Peak Mountain Resort
Hancock, MA
Added 21 days ago
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Jiminy Peak Mountain Resort
Hancock, MA
- Valid driver\'s license required
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JP
Mountain Operations Mechanic
Jiminy Peak Mountain Resort
Hancock, MA
- $20 USD / hour
Added 21 days ago
Grounds Laborer (1st Shift)
Jiminy Peak Mountain Resort
Hancock, MA
Added 21 days ago
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Jiminy Peak Mountain Resort
Hancock, MA
Qualifications: - Customer service oriented and must possess a polite, strong phone presence
Added 21 days ago
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Jiminy Peak Mountain Resort
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Jiminy Peak Mountain Resort
Hancock, MA
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Jiminy Peak Mountain Resort
Hancock, MA
Added 21 days ago
Snowsports Race Crew
Jiminy Peak Mountain Resort
Hancock, MA
Seasonal \| Weekend & Evening Shifts Join the Jiminy Peak Ski Racing team and be part of the crew that makes our competitions possible
Added 21 days ago
Bell Staff
Jiminy Peak Mountain Resort
Hancock, MA
Added 21 days ago
Rental Shop Technician
Jiminy Peak Mountain Resort
Hancock, MA
Full-time and part-time seasonal positions are available, with both day and evening shifts
Added 21 days ago
Snowsports Instructor
Jiminy Peak Mountain Resort
Hancock, MA
Added 21 days ago
Ski/Snowboard Repair Technician
Jiminy Peak Mountain Resort
Hancock, MA
We have full-time and part-time seasonal positions available, with both day and evening shifts

Jiminy Peak Mountain Resort

Front Desk Phone Operator

Hancock, MA, United States

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Job details

Posting language: English
Posted: Oct 16, 2026

Original job description

Front Office Operator - Full-Time, Seasonal (Second Shift) Shift Information: This is a Full-Time Seasonal position on Second Shift. Weekend and holiday availability is required. Position Summary: The Front Office at Jiminy Peak, located in the Country Inn, serves as \"Customer Service Central\" for the entire resort. As a Front Office Operator, you\'ll play a key role in delivering exceptional service to every guest. This position requires a friendly, professional demeanor and a strong understanding of Jiminy Peak\'s amenities, services, and activities. You\'ll be the first point of contact for many guests - whether by phone or in person - ensuring every interaction reflects the warm and welcoming spirit of the resort. Key Responsibilities: - Guest Communication: Answer all incoming calls promptly and professionally, using proper greetings and phone etiquette.

Call Management: Route incoming calls to the appropriate departments using the Mitel Contact Client system. - Dispatch Services: Coordinate and dispatch bell staff, housekeeping, shuttle, and maintenance teams in response to guest requests, ensuring timely follow-up. - Work Orders: Log and track maintenance requests using the SMS HOST Work Order system. - Information Resource: Provide accurate information about the resort, mountain services, and local area using internal resources such as the dispatch report, brochures, website, and ski report. - Concierge Support: Offer guests driving directions, resort details, and assistance with special requests. - Event Awareness: Stay informed about on-site events and group activities by reviewing the function book and Banquet Event Orders (BEOs). - Guest Engagement: Respond to online guest inquiries through the customer engagement messaging platform, following up to ensure satisfaction. - Additional Duties: Perform other tasks and provide assistance as directed by management. Qualifications: - Must be 18 years of age or older. - Must be available to work weekends and holidays. - Strong computer and typing skills required. - Experience with multi-line phone systems preferred but not required. - Must be customer service oriented with a clear, friendly, and professional phone presence. JOB CODE: 4120-210

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Skills

Front Desk
Microsoft Office
Route
Client System
Customer service

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