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Added 2 mins ago
The North Face: Senior Coordinator, eCommerce QA/BAV
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United States
The Senior Coordinator, Digital eCommerce QA oversees all quality assurance processes and initiatives in support of the Digital Operations team. This team member has a deep understanding of…
Added 3 mins ago
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Added 30 mins ago
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Added 31 mins ago
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Jhpiego

Sr. Program Manager, Francophone

Baltimore, MD, United States
DC, United States

The salary range for this role is expected to be: $102,944 - $134,039

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Job details

Pay: The salary range for this role is expected to be: $102,944 - $134,039
Apply by: Nov 4, 2027
Experience: MPH (or equivalent working experience) with 10 years relevant working experience
Posting language: English
Posted: Nov 4, 2026

Original job description

Overview

The Senior Program Manager works in collaboration with the Project Director or Senior Portfolio Manager to support and administer programming within the assigned multi-country project or portfolio.

The Senior Program Manager provides cross-cutting strategic leadership and management support across all global programming. The Senior Program Manager will establish appropriate program management systems, processes and tools to ensure that sound project management practices and tools are in place that respond to emerging priorities while ensuring compliance to donor and Jhpiego policies and procedures. The SPM will work closely with project partners towards common project goals, and serve as the focal point for consortium partners, The SPM will establish metrics and cross-departmental buy-in and adherence to the established systems. Finally, the SPM will play a key role in knowledge management, reporting, and work planning for the overall project.

The Senior Program Manager will have high level relationships with the donor and other key stakeholders.

Responsibilities

Leads, Proposals & additional donor buy-ins

Provides specialized advice and support pertinent to generation of leads for New Program Development (NPD) opportunities
For multi-country projects with donor buy-ins, establishes systems, processes and tools (e.g., templates, SOPs) to support program managers and country teams to effectively respond to donor requests
Serve as program lead and/or writer of sections for global proposals
Reviews and provides feedback on country level narrative and budget submissions to donor
Ensures a knowledge management system to track all requests and submissions
Network and liaise as needed to promote the project at multiple fora

Start-Up Activities

Establishes/refines start-up guidance specific to multi-country project and ensures that program managers and country teams have necessary tools
Lead start up activities in new countries (i.e., no existing office)
Establishes metrics and knowledge management system to track start-up activities across countries.
Conduct after-action reviews of start-up in different countries to refine and improve process
Analyzes the feasibility and potential impact of new initiatives, process improvements, solutions; provides recommended course of action

Implementation & Control Activities

Establish appropriate program management systems, processes and tools to ensure that sound project management practices and tools are in place that respond to emerging priorities ensuring compliance with Jhpiego’s internal Project Management curricula requirements (PM@Jhpiego)
Lead workplanning and reporting across all project technical/core areas, as well as troubleshooting with country buy-ins as needed/relevant
Lead and manage strategic initiatives undertaken by the project
Builds internal cross-departmental support and engagement to implement the developed project management and systems
Work with finance and contracts team to ensure compliance to donor and Jhpiego policies and procedures as well as track spending across multiple areas through HQ Ops calls and other methods.
Develop and then track metrics to guage performance across the global project
Provides highly specialized guidance, support, reporting, and advisory services to members of management and leadership team(s), organizational leaders
Leads the development and delivery of presentations, and written communications pieces for internal and external stakeholders in coordination with Project Director
Acts as the main point of contact for resolution of escalated issues or sensitive, confidential matters with high risk and impact to the program and escalates severe risks to Project Director/Sr. Portfolio Manager
Implements and oversees knowledge management system for the project
Mentor and/or supervise program staff who they work closely with in project implementation
Acts as Project Director, in the absence of the Project Director (e.g.; leave, transition)

Relationship Management

Establishes partnership principles with consortia members and systems to effectively maintain communication
Provides high level customer service to country/project teams based on their needs and requests
Provides feedback to team and partners on program quality and deliverables.
Partners with internal stakeholders to establish and/or enhance working parameters/guidelines/processes
Maintains strong direct relationships with donor, and acts as project representative if Project Director not available

Close-Out Activities

Establishes project specific according to internal processes and donor guidelines and ensures that close out process conducted successfully
Conducts After Action Reviews for closed out projects
Ensures quality final report is delivered

Supervision

Supervises Project and Program Officers, Program Managers
Responsible for the management of team members providing leadership, guidance, coaching, mentorship and counselling where needed
Grows team expertise to align with organizational demand and direction while assessing team skills / capabilities and continually looking for ways to provide / enhance the value delivered
Leads a high-performing team and provides ongoing feedback and performance reviews
Tracks, monitors and effectively addresses performance of team members
Manages employees in compliance with all HR policies, procedures and guidelines of conduct
Shares knowledge, information, skills and subject matter expertise among the team and ensures the timely communication of issues while encouraging good working relationships with other functions / teams
Recruits for hires to ensure a highly diverse, qualified workforce with the necessary capabilities needed to achieve goals

Required Qualifications

Graduate Degree i.e. MPH (or equivalent working experience) with 10 years relevant working experience
Certified in Project Management
Proven experience in establishing systems to develop high quality workplans, quarterly and annual reports, budgets.
Proven experience successfully starting up and closing out projects
Proven experience setting up and tracking knowledge management systems for large complex projects
Excellent understanding of financial management principles and budgeting
Experience working collaboratively with senior finance staff to establish systems/procedures to develop and track development and review of budgets and expenditure reports.
Strong understanding of multiple technical areas Jhpiego works in
Strong organizational skills
Excellent writing skills for different audiences
Team player
Excellent oral communication skills with diverse groups
Excellent problem-solving skills
Office 365
Ability to travel 30%
Fluent in written and spoken English
Fluent in French

The salary range for this role is expected to be: $102,944 - $134,039

Total Rewards:

The referenced salary range is based on Johns Hopkins University’s good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/

Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate’s conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law

Learn more:https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Accommodation Information

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit accessibility.jhu.edu.

RECRUITMENT SCAMS & FRAUD WARNING

Jhpiego has become aware of scams involving false job offers. Please be advised:

Recruiters will never ask for a fee during any stage of the recruitment process.
All active jobs are advertised directly on our careers page.
Official Jhpiego emails will always arrive from a @Jhpiego.org email address.

Please report any suspicious communications to Info@jhpiego.org

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More about this job

Skills

Program management
Project management
Regulatory compliance
Reporting
Troubleshooting
Presentation skills
Communication skills
Customer service
Leadership
Coaching
Counselling
HR policies
Financial management
Budget management
Organizational skills
Problem solving
Microsoft 365

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