Training Analyst

JELD-WEN is currently seeking a Training Analyst to join our growing team.

Position Summary

The Product Information & Training Specialist supports the JELD-WEN customer and sales experience by ensuring product information and educational content is accurate, accessible, and easy to understand. This role maintains customer-facing product information across digital channels, coordinates the digital training platform and learning resources, and delivers product knowledge and quoting education to internal teams and external customers.

Working closely with Product Management, Product Marketing, Channel Marketing, Sales, and other functional partners, the Product Information & Training Specialist translates approved product information, positioning, features, benefits, applications, and configuration requirements into practical resources that help audiences understand, select, purchase, and sell JELD-WEN products effectively.

Key Responsibilities

Product Information Management & Systems

• Maintain customer-facing product information across JELD-WEN PIM, learning, and digital platforms, with an emphasis on product features, benefits, applications, options, and other information needed to understand and select products.
• Coordinate updates as products, specifications, features, configurations, and offerings change, partnering with appropriate content and product owners to keep information current.
• Ensure published product information is accurate, consistent, easy to understand, and aligned with approved product positioning and messaging.
• Identify gaps, outdated information, and opportunities to improve how customers and sales teams find, navigate, and understand product information.
• Support the organization and accessibility of product information so employees and customers can more easily find the resources they need.
• Serve as a point of coordination for day-to-day product information needs, questions, and content updates, escalating product decisions or system issues to the appropriate functional owner

Digital Training Platform & Learning Resources

• Coordinate the administration and ongoing maintenance of JELD-WEN's digital training platform, including course content, platform experience, learning resources, and user access.
• Maintain digital training resources supporting product knowledge, product selection, configuration, and quoting
• Keep training materials current as products, offerings, systems, and processes change
• Organize training resources by audience and need so materials are easy to find, understand, and use.
• Monitor the usability and effectiveness of training content and resources and coordinate updates that improve clarity, accessibility, and engagement.

Product Knowledge & Customer Enablement

• Deliver live product knowledge sessions for internal teams and external customers, supported by scalable digital and self-service learning resources.
• Support defined onboarding and channel programs with product knowledge and quoting education through the appropriate mix of live and digital learning.
• Explain product features, benefits, applications, portfolio differences, and configuration options in a clear, practical way that helps audiences understand and position JELD-WEN products.
• Provide deeper product education when specific customer, sales, or product knowledge needs require additional support.
• Support new product introductions by coordinating and delivering approved product training materials that help prepare customer-facing teams for launch.

Quoting & Product Configuration Education

• Maintain educational resources that help users navigate JELD-WEN quoting, product selection, configuration, and ordering processes.
• Deliver training that helps internal and external audiences quote and configure products accurately and efficiently.
• Coordinate updates to quoting guides and supporting resources as products, systems, and processes change.
• Track recurring questions and areas of confusion and use those insights to recommend improvements to training, documentation, and product information

Required Qualifications

• Bachelor's degree in Marketing, Business, Communications, Education, Learning & Development, or a related field/equivalent relevant experience
• 3+ years of exprience in production information, product training, sales enablement, learning & development, customer education, product marketing support, or a related discipline
• Familiarity with product information management, website content management, digital asset management, quoting platforms or related systems (BlueVolt, STIBO-STEP, Paradigm), with the ability to perform back-end content maintenance, updates, organization, and ongoing platform administration.
• Demonstrated experience maintaining complex product information, including product attributes, specifications, features, options, configuration information, supporting documents, and other customer-facing content.
• Proficiency in PowerPoint, with the ability to turn detailed or technical product information into polished, easy-to-understand visual training materials.
• Experience delivering live and virtual product training to internal teams, customers, dealers, distributors, or other external audiences.
• Strong written and verbal communication skills, with the ability to explain product features, applications, configuration options, and technical information clearly.
• Strong organizational skills and attention to detail, with the ability to maintain multiple product information and training resources accurately and manage updates across multiple platforms.

Preferred Qualifications

• Experience in building products, consumer durables, home improvement, manufacturing, retail, distribution, or a related environment.
• Experience supporting configurable products, quoting tools, product catalogs, or complex product-information environments.
• Experience working across product information management (PIM), learning management (LMS), content management (CMS), digital asset management (DAM), and/or product configuration and quoting platforms.
• Experience supporting new product launches through coordinated product-data, digital-content, and training updates.

Key Competencies:

• Product Knowledge: Develops a strong understanding of JELD-WEN products, applications, features, benefits, options, and configuration requirements.
• Product Information Management: Maintains accurate, complete, and current product information across digital platforms and understands how product attributes, specifications, hierarchy, configuration data, and supporting content work together.
• Digital Systems & Platform Capability: Works confidently within product information, learning, and quoting/configuration platforms such as STIBO-STEP, BlueVolt, Paradigm, or comparable systems, including back-end content maintenance, updates, organization, and troubleshooting.
• Training Content Development: Translates complex product and technical information into clear, engaging learning materials, including PowerPoint presentations, videos, digital learning content, job aids, reference guides, and other training resources.
• Product Knowledge & Learning Facilitation: Builds strong product knowledge and communicates features, benefits, applications, portfolio differences, and configuration requirements effectively through both live and digital learning experiences.
• Audience & Customer Orientation: Tailors product information and education to the needs of different audiences, including sales teams, customer service, dealers, distributors, and other internal and external users.
• Content Stewardship & Attention to Detail: Maintains accurate, organized, consistent, and accessible product information and training resources across multiple systems and touchpoints.
• Continuous Improvement: Identifies recurring questions, content gaps, data issues, and points of confusion and recommends practical improvements to product information, training resources, and the user experience.
• Cross-Functional Collaboration: Works effectively across Product Management, Product Marketing, Channel Marketing, Sales, Customer Service, IT, and other functional partners.
• Execution & Follow-Through: Manages multiple content updates, system requirements, training deliverables, and priorities with strong organization, attention to detail, and reliable execution.
• Product Knowledge: Develops a strong understanding of JELD-WEN products, applications, features, benefits, options, and configuration requirements.
• Product Information Management: Maintains accurate, complete, and current product information across digital platforms and understands how product attributes, specifications, hierarchy, configuration data, and supporting content work together.
• Digital Systems & Platform Capability: Works confidently within product information, learning, and quoting/configuration platforms such as STIBO-STEP, BlueVolt, Paradigm, or comparable systems, including back-end content maintenance, updates, organization, and troubleshooting.
• Training Content Development: Translates complex product and technical information into clear, engaging learning materials, including PowerPoint presentations, videos, digital learning content, job aids, reference guides, and other training resources.
• Product Knowledge & Learning Facilitation: Builds strong product knowledge and communicates features, benefits, applications, portfolio differences, and configuration requirements effectively through both live and digital learning experiences.
• Audience & Customer Orientation: Tailors product information and education to the needs of different audiences, including sales teams, customer service, dealers, distributors, and other internal and external users.
• Content Stewardship & Attention to Detail: Maintains accurate, organized, consistent, and accessible product information and training resources across multiple systems and touchpoints.
• Continuous Improvement: Identifies recurring questions, content gaps, data issues, and points of confusion and recommends practical improvements to product information, training resources, and the user experience.
• Cross-Functional Collaboration: Works effectively across Product Management, Product Marketing, Channel Marketing, Sales, Customer Service, IT, and other functional partners.
• Execution & Follow-Through: Manages multiple content updates, system requirements, training deliverables, and priorities with strong organization, attention to detail, and reliable execution.

About JELD-WEN Holding, Inc.

JELD-WEN Holding, Inc. (NYSE: JELD) is a leading global designer, manufacturer and distributor of high-performance interior and exterior doors, windows and related building products serving the new construction and repair and remodeling sectors. Based in Charlotte, North Carolina, the company operates across North America and Europe. Our associates are dedicated to bringing beauty and security to the spaces that touch our lives through our market-leading product brands across the world. The JELD-WEN family of brands includes JELD-WEN® worldwide, LaCantina® and VPI™ in North America, and Swedoor® and DANA® in Europe. For more information, visit corporate.JELD-WEN.com or follow LinkedIn.

JELD-WEN has been named by Forbes as one of ‘America’s Best Employers’ and by Newsweek as one of the ‘World’s Most Trustworthy Companies’.

What We Offer

Investing in People is one of our Core Values, we strive to attract & retain great people! As such, JELD-WEN offers competitive compensation & benefits packages. As a global organization, specific benefits may vary, however typically including medical & dental, generous leave policies, retirement program, etc.

JELD-WEN is an equal employment opportunity employer and does not tolerate discrimination, harassment, and/or retaliation based on individuals’ physical traits, beliefs, and/or other characteristics that are protected under applicable laws.

JELD-WEN does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.