Field Service Representative

FIELD SERVICE REPRESENTATIVE I. POSITION SUMMARY: The Field Service Representative will serve the members and support the goals of Jefferson Energy Cooperative (JEC) by effectively and efficiently connecting and disconnecting member/consumer services and efficiently patrol the electric distribution system. Develops and promotes adherence to all established safety rules, regulations, and practices. To locate sources of service interruption, service diversion, or other trouble. II. REPORTING RELATIONSHIPS: ## A. Reports to: Line Maintenance Superintendent B. Directs: None III. MAJOR RESPONSIBILITIES/ ESSENTIAL FUNCTIONS OF POSITION: A. Performs routine electric meter connects and disconnects. B. Performs routine patrols of the electric distribution system. C. Performs electric service, meter base, and meter inspections. D. Performs onsite meter tests with specially provided equipment. E. Obtains special readings each month for Billing and re-reads when necessary. F. Provides follow up on non-payment disconnects to determine the possibility of meter tampering. G. Locates and reports sources of service interruption, service diversion, or other trouble. H. Investigates high bill complaints. I. Electronically document all activities using established methods. J. Assists members/consumers in a friendly, courteous, and helpful manner. K. Assists other Field Service Representatives in daily tasks when called upon to do so. L. Responsible for the care, upkeep, and proper reporting of vehicle problems for assigned company vehicle. M. Responsible for monitoring availability of and replenishing materials needed by the Field Service Representative on a daily basis (i.e. colored seals, standard seals, door notices, meters, etc.) N. Works with all JECs employee to promote the team concept at all times. O. Performs the duties of this position in a manner which is in accordance with established policies, practices, and procedures to make a maximum contribution to the objectives of JEC. P. Attends job training and safety meetings. []{style="font-size: 10pt; letter-sp "}