Private Client Advisor

JOB FUNCTION:

To attract and retain high net worth individuals, families and organizations by offering the highest level of personalized service, addressing complex financial needs with discretion, expertise and confidentiality. Promote and support the Bank’s strategic objectives and core values by driving growth, profitability, client satisfaction, and ethical standards across all private banking activities.

DUTIES & RESPONSIBILITIES:

• Serve as a trusted advisor to high-net-worth individuals, families, business owners, and their professional advisors, building long-term relationships through personalized service and strategic financial guidance.
• Assess client financial goals and coordinate customized banking, lending, trust, investment, insurance, and wealth management solutions to meet complex financial needs.
• Generate new business by developing referral networks, representing Jefferson Bank in the community, cultivating centers of influence, and expanding the Bank's visibility and reputation. Consistently converts prospects into clients.
• Monitor client satisfaction and retention efforts, proactively addressing concerns, and identifying opportunities to strengthen relationships.
• Collaborate closely with Trust Officers, Investment Advisors, Wealth Managers, Credit Partners, and other internal specialists to deliver integrated financial solutions and exceptional client experiences.
• Provide consistent, responsive, and high-touch service to clients and their related family members or business entities, maintaining flexibility to meet clients at their convenience.
• Exercise sound judgment and discretion in advising clients, resolving complex financial matters, and making decisions that support clients' long-term financial objectives. Ability to assess Personal Financial Statements, Business Financials, and tax returns to determine credit-worthiness.
• Partner with banking center and operational teams to ensure expedited, accurate, and discreet handling of transactions, inquiries, and service requests for Private Banking clients.
• Plan and execute client appreciation events, educational seminars, and marketing activities that strengthen relationships, promote brand loyalty, and generate business growth
• Adhere to all applicable banking regulations, fiduciary standards, risk management practices, and internal policies while safeguarding client interests, maintaining strict confidentiality and upholding organizational integrity
• Authorize and supervise private banking transactions, including wire transfers and exception requests, ensuring appropriate controls, documentation, and compliance requirements are met.
• Provide proactive, responsive, and highly personalized service that reinforces Jefferson Bank's relationship-based culture and enhances client loyalty and advocacy.
• Perform other duties as assigned.

MINIMUM QUALIFICATIONS:

Work Experience

• Thorough knowledge of financial products and familiarity with all departments and the Bank’s subsidiaries.
• Strong interpersonal and communication skills to build and maintain client relationships.
• Demonstrated success in client acquisition, retention, and portfolio growth.
• This role has flexibility in level and title depending on the candidates’ experience and qualifications
• 1-3 years’ experience of working in a financial services environment or consultative sales and support environment for entry level candidates
• 5 or more years’ experience of working in a financial services environment or consultative sales and support environment for advance candidates
• Demonstrated success in managing a portfolio of high-net worth individuals or family offices, providing strategic oversight across three or more integrated product lines - including investments, credit solutions, trust, insurance, etc.

Supervisory Experience

• Candidates that are eligible for a Senior Advisor position must demonstrate at least 2 years of supervisory experience encompassing employee performance management (written reviews), developmental coaching, corrective counseling, and involvement in recruitment and hiring processes.

Education/Skills

• 4 year college degree

Competency Requirements

• Demonstrated ability to make independent decisions with confidence and diplomacy
• Proven ability to multitask various responsibilities in a calm manner
• Effective verbal and written communication skills
• Must have stamina to be available by phone outside of normal business hours
• Must be confident in obtaining new and building business relationships with new and existing clients
• Proven problem solving, conflict resolution, time management and decision-making skills

Physical Requirements

• Must be able to maneuver in an office environment
• Must be able to see and read from computer screens to communicate with clients
• Must be able to type on keyboard to compose emails and other communications
• Must be able to sit or stand for long periods of time
• Must be able to speak to communicate with clients both one on one and on the phone
• Must be able to drive and have reliable transportation to meet with clients

Equipment/Machines/Software

• Proficiency with window based and platform software systems
• Computers, telephones, fax machines and keyboard

Position Includes Driving

• Driving is an essential function of the position. Valid driver's license and reliable transportation

This job description does not imply an employment contract, nor is it intended to include every duty and responsibility for which the employee is responsible. Duties and tasks may be assigned by the management team based on department and business needs.