Customer Accounts Specialist

The Customer Account Specialist serves as the primary operational contact for assigned accounts, managing daily order processing, responding to customer inquiries, and ensuring accurate execution within internal systems. This role combines high-volume transactional work (manual order entry, returns, credits, documentation) with customer communication, reporting, issue resolution, and continuous improvement.

Requirements

• Professional Experience: 2–4 years of experience in customer service, order management, or data entry, ideally within a manufacturing, distribution, logistics, or B2B environment.
• Technical Skills: Strong proficiency in MS Office (with intermediate to advanced Excel) and experience using ERP/CRM systems (Sage preferred) or customer/order portals.
• Communication & Support: Excellent written and verbal communication skills with a strong customer-focused mindset to professionally support customers, vendors, and internal teams.
• Data Accuracy & Organization: High attention to detail and accuracy with a commitment to data integrity while managing inventory, order processing, and shipping deadlines.
• Task Management: Proven ability to manage multiple priorities, handle problem-solving tasks, and work independently in a fast-paced environment.
• Adaptability & Collaboration: Comfortable learning new technology (including AI tools) while operating effectively as both a collaborative team member and an independent contributor.