Program Manager - USCIS TES

Program Manager - USCIS TES Location: Remote Contract Status: Pending Award Notice: This position is contingent upon JCTM receiving a contract award and authorization to proceed. Employment opportunities and anticipated start dates are dependent upon contract award, government approval, and satisfaction of applicable onboarding and suitability requirements. The Challenge What if your program management expertise could help strengthen the technology infrastructure supporting one of the nation's most important federal service organizations? The U.S. Citizenship and Immigration Services (USCIS) relies on sophisticated telecommunications, reporting, and information technology systems to support millions of public inquiries annually. JCTM is seeking an experienced Senior Program Manager to lead the coordination, execution, and oversight of technical support services that enable these critical operations. Build Your Career At JCTM, we value knowledge, experience, integrity, and commitment. Joining our team means becoming part of an organization that empowers individuals, prioritizes ethical practices, and fosters a culture of collaboration and growth. Challenging Projects As a Program Manager with JCTM, you will oversee the execution of telecommunications and information technology support services for the USCIS External Affairs Directorate (EXA). You will serve as the contractor's primary point of contact for task order activities, coordinating with government stakeholders, technical personnel, and subcontractors to maintain contract performance, manage resources, and ensure the timely delivery of technical and operational requirements.

Key Responsibilities

• Program Management: Lead the planning, coordination, implementation, and oversight of task order activities in collaboration with the USCIS Product Owner and Contracting Officer's Representative (COR).
• Government Stakeholder Engagement: Interface with senior government officials to communicate program status, address operational concerns, and coordinate resolution of contract-related issues.
• Contract Performance: Monitor technical performance, staffing, resource utilization, deliverables, and compliance with established performance requirements.
• Financial and Resource Coordination: Coordinate staffing and financial resources to support program objectives and operational continuity.
• Personnel Management: Coordinate recruitment, onboarding, training, and personnel development activities to maintain a qualified and mission-ready workforce.
• Subcontractor Oversight: Manage subcontractor activities and monitor performance against applicable contract requirements.
• Program Management Planning: Develop, implement, and maintain the Program Management Plan, including staffing, quality control, risk management, security, communications, and operational procedures.
• Reporting and Deliverables: Review and coordinate monthly status reports, operational assessments, milestones, management reports, and other contractual deliverables.
• Risk Management and Continuous Improvement: Identify program risks, develop corrective action strategies, and recommend improvements to technical and operational support processes.
• Technical Coordination: Oversee technical support activities involving the Centralized Data Repository (CDR), OAIS Centralized Reporting System (OCRS), Amazon Connect reporting, and related USCIS systems.

State-of-the-Art Technology Expand your expertise by supporting enterprise information technology environments incorporating Amazon Web Services (AWS), Amazon Connect, Amazon QuickSight, centralized reporting platforms, and integrated customer service technologies. New Skills Collaborate with government program leadership, technical specialists, and industry partners while expanding your expertise in federal IT contract management, enterprise reporting systems, and complex stakeholder coordination. Room to Grow You will have opportunities to grow your career and contribute to the company's strategic goals, supported by mentorship and a collaborative work environment. You Have

• Associate's degree or higher.
• Minimum of 5 years of experience in the Information Technology field.
• Ability to coordinate technical projects, personnel, resources, and competing operational requirements.
• Strong communication, organizational, and problem-solving skills.
• Ability to interact professionally with senior government officials and technical stakeholders.
• Ability to manage project documentation, performance reports, and contractual deliverables.

Nice to Haves

• Project Management Professional (PMP) certification - strongly desired by the PWS.
• Previous experience managing federal government IT contracts or task orders.
• Experience supporting DHS, USCIS, or other federal civilian agencies.
• Familiarity with AWS, Amazon Connect, Amazon QuickSight, or enterprise reporting environments.
• Experience managing subcontractors, contract transitions, and geographically distributed teams.
• Familiarity with federal contract performance requirements, quality management, and risk management practices.

Clearance Applicants selected will be subject to a security investigation and must meet eligibility requirements for access to applicable government information and systems. This position requires a satisfactory USCIS Enter-on-Duty (EOD) determination prior to beginning work and the ability to obtain and maintain the required government suitability determination.

Compensation

JCTM is committed to fair and transparent compensation practices. The anticipated compensation for this position will be determined based on a variety of job-related factors, which may include the candidate’s relevant education, training, certifications, security clearance and access requirements, years and depth of relevant experience, specialized skills and qualifications, position level, assigned responsibilities, work location, applicable contract or customer requirements, internal equity, and the approved compensation budget for the position. Where required by applicable state or local law, JCTM will include the applicable good-faith salary or hourly pay range, along with any required information regarding benefits and other compensation, in the job posting. Equal Opportunity Employer Statement JCTM is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.