Jobs in the United States

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CE
Civil Project Designer
CEI Engineering Associates
United States
- $72,592 to $95,312 USD / year
CEI Engineering Associates is looking to hire a full-time Project Designer to provide AutoCAD design and drafting support for a variety of civil site development projects.
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Director, AIOps – Applications & Infrastructure
United Services Automobile Asn
United States
This position will be based in San Antonio; TX and offers a flexible working environment with an on-site requirement of 5 days per week
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Store Clerk 2
Church
Lubbock, TX
Provide back-up support on behalf of the store leadership during absence, or when needed, which may include shift opening and closing, payroll, and timekeeping duties
Added just now
Electrical Engineer (onsite Bothell, WA)
Fujifilm
Bothell, WA
As an Electrical Engineer at Sonosite you will be responsible for the development of Ultrasound systems including the electrical architecture, circuit design, component selection, layout,…
Added just now
Senior Software Engineer (onsite Bothell, WA)
Fujifilm
Bothell, WA
Integrate with PACS, VNA, and SCP systems using DCMTK; support interoperability testing with systems such as Synapse VNA.
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Assistant Produce Manager
Albertsons Companies
ANDREWS, TX · Andrews, TX
Must possess technical skills to perform basic math and computer tasks (Word, Excel, and Email)
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Product Manager, Forward Deployed AI
SPARETECH
Chicago, IL
This role requires team members to work from our Chicago office two days per week, with the flexibility to work remotely on other days · Hybrid Work Model: Enjoy a flexible work setup, typically spending two days per week in our Chicago office
Added 1 min ago
UC
IT Cybersecurity Specialist (CUSTSPT-INFOSEC)
U.S. Coast Guard
Portsmouth, VA
- $75,788 to $98,530 USD / year
Coordinating with support teams, engineers, and stakeholders to escalate and resolve issues affecting cutter forces, ashore units and their operational support.
Added 1 min ago
AM
SUPERVISORY EDUCATION SERVICES SPECIALIST
Air Mobility Command
Little Rock, AR
- $89,508 to $116,362 USD / year
At least one course must have been from (1) or (2) of the following: 1
Added 1 min ago
DL
Supervisory Financial Analyst
Defense Logistics Agency
Fort Belvoir, VA
- $169,279 to $220,065 USD / year
…development, and effective internal controls to safeguard funds, support mission continuity, and strengthen financial management…
Added 1 min ago
DM
Public Affairs Specialist
Defense Microelectronics Activity
McClellan, CA
- $99,218 to $153,382 USD / year
…non-acquisition positions involving 51% or more of time in direct support of acquisition positions within Business and Technical Management Professional Career…
Added 1 min ago
VH
Nurse Practitioner Primary Care
Veterans Health Administration
Somersworth, NH
- $119,238 to $172,859 USD / year
Added 1 min ago
VH
Health System Specialist (Investigations Coordinator and Risk Analyst)
Veterans Health Administration
El Paso, TX
- $74,678 to $97,087 USD / year
For a GS-11 position you must have served 52 weeks at the GS-09 · The grade may have been in any occupation, but must have been held in the Federal service
Added 1 min ago
DL
Supply Systems Analyst
Defense Logistics Agency
Richmond, VA · Whitehall, OH
- $93,400 to $121,422 USD / year
To qualify for a Supply Systems Analyst, your resume and supporting documentation must support:
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VH
Medical Support Assistant - Advanced
Veterans Health Administration
Horsham, PA · Marlton, NJ · Gloucester County, NJ · Philadelphia County, PA
- $55,716 to $72,430 USD / year
This is an open continuous announcement which will be used to fill any Medical Support Assistant (Advanced) position that may become vacant within the Philadelphia VA Healthcare System and…
Added 1 min ago
VH
MEDICAL RECORDS TECH (HIT)
Veterans Health Administration
Reno, NV
- $36,552 to $65,847 USD / year
…requirements, to ensure continuity of patient care, and to support education and research needs. Assists clinicians with completion of delinquent/incomplete health…
Added 1 min ago
VH
Nurse
Veterans Health Administration
Vancouver, WA
- $96,237 to $161,801 USD / year
…organizational level within a facility, Veterans Integrated Systems Network (VISN), or Veterans Affairs Central Office…
Added 1 min ago
VH
Motor Vehicle Operator Leader
Veterans Health Administration
West Palm Beach, FL
- $33 to $39 USD / hour
Selective Service Registration is required for males born after 12/31/1959
Added 1 min ago
VH
Advanced Practice Nurse -Papillion, NE
Veterans Health Administration
Papillion, NE
- $116,526 to $169,322 USD / year
Obtain pertinent medical and psycho-social history including patient profile, chief complaint, history of present illness, past medical history, social history, and review of body systems.
Added 1 min ago
AR
Agricultural Science Research Technician
Agricultural Research Service
College Station, TX
- $40,736 to $80,243 USD / year
At least 6 semester hours of courses must have been directly related to the position being filled
Added 1 min ago
VH
Transportation Assistant (OA)
Veterans Health Administration
West Palm Beach, FL
- $48,361 to $62,869 USD / year
For a GS-6 position you must have served 52 weeks at the GS-5 · The grade may have been in any occupation, but must have been held in the Federal service
Added 1 min ago
VH
Senior Licensed Professional Mental Health Counselor-Clinical Resource Hub
Veterans Health Administration
Location Negotiable After Selection
- $89,508 to $116,362 USD / year
Any selected candidate must live within 50 miles of a VA Medical Center
Added 1 min ago
CF
IT Program Manager (Data Management) (Data Scientist)
Centers for Medicare & Medicaid Services
Woodlawn, MD · Dallas, TX
- $115,711 to $158,322 USD / year
Basic Requirement: You must have IT-related experience demonstrating each of the four competencies listed below:
Added 1 min ago
Manager, Creative Services
Midwest Dairy
Remote, United States
Improve Processes and Systems: Establish streamlined creative request workflows, implement project management tools, and oversee a centralized digital asset library, including asset…
Added 1 min ago
C
Product Engineer (Software Engineer)
Clera
San Francisco, CA
- $120,000 to $200,000 USD / year
- Debug complex state machines in event-driven systems to support a seamless customer experience.

JCS Solutions LLC

Customer Care Support Center Agent

Fairfax, VA, United States

$39,000 to $50,000 USD / year

Apply on jcssolutions.applytojob.com About employer

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Job details

Pay: $39,000 to $50,000 USD / year
Apply by: Feb 11, 2027
Posting language: English
Posted: Nov 13, 2026

Original job description

Grow, innovate, and generate progress: Harness your expertise to solve challenges and celebrate success!

JCS Solutions LLC is seeking a Customer Care Support Center Agent to support the Arlington National Cemetery Customer Service Center. This position combines document processing, case care, records maintenance, and customer service in support of families, veterans, active-duty service members, funeral homes, government agencies, and members of the public. The Customer Care Support Center Agent is responsible for accurately reviewing, processing, documenting, and maintaining customer requests and supporting documentation while also providing professional assistance through telephone, email, fax, and other communication channels. A significant part of this role involves ensuring that cases and documents are processed completely, accurately, and in a timely manner. Agents must be comfortable working with detailed information, following established procedures, maintaining accurate records, identifying missing or incomplete information, and ensuring cases are properly documented before completion. Because many customers may be experiencing grief, stress, or other sensitive circumstances, this position also requires a high level of empathy, patience, professionalism, and attention to the customer experience.

What’s in it for you:

Join a premier technology firm specializing in innovative solutions.
Be part of a collaborative, inclusive, and innovative work culture.
Enjoy tremendous growth potential in a high-performing team environment.
A robust benefits package:
Health, dental, and vision insurance
Life insurance
Short-and-long term disability
Paid time off (PTO)
401k retirement plan with employer match
Annual Professional Development Reimbursement Program
And more!

What You Will Do Document Processing & Case Management

Review, process, and maintain customer records, case documentation, forms, correspondence, and supporting materials.
Accurately enter and update information within designated case management and customer service systems.
Review documentation for accuracy, completeness, and consistency before processing or advancing a case.
Identify missing, incomplete, or conflicting information and take appropriate action to obtain clarification or additional documentation.
Maintain organized and complete electronic case files in accordance with established procedures.
Document case activity, customer interactions, actions taken, and relevant supporting information.
Process incoming documentation received through email, fax, electronic systems, and other approved channels.
Track assigned cases and documents through completion and ensure required processing steps are completed.
Conduct appropriate follow-up on outstanding information or documentation to help prevent unnecessary delays.
Research case information using approved systems, procedures, and knowledge resources.
Route or escalate cases requiring additional review to the appropriate government official, subject matter expert, or designated team member.
Protect personally identifiable information and other sensitive information in accordance with applicable privacy and security requirements.

Customer Service & Customer Care

Serve as a primary point of contact for family members, veterans, military personnel, funeral homes, government agencies, and members of the public.
Respond to customer inquiries through telephone, email, fax, and other established communication channels.
Provide professional, compassionate, and respectful service during every customer interaction.
Assist customers who may be experiencing grief, stress, frustration, or emotionally sensitive circumstances.
Listen carefully to customer needs, research available information, and provide clear and accurate guidance.
Explain processes, documentation requirements, next steps, and available resources in an easy-to-understand manner.
Provide information regarding Arlington National Cemetery services, procedures, scheduling, eligibility requirements, visitation, and related programs.
Maintain professionalism and composure while managing difficult or sensitive customer interactions.
Take ownership of customer requests by ensuring appropriate documentation, follow-up, and case disposition.
Escalate complex inquiries appropriately while maintaining continuity of service for the customer.

Quality, Productivity & Team Support

Balance document-processing responsibilities with incoming customer service workload.
Meet established expectations for accuracy, case completion, productivity, responsiveness, and customer service quality.
Follow established procedures, work instructions, quality standards, and documentation requirements.
Maintain strong attention to detail while processing a high volume of customer interactions and documentation.
Manage multiple cases and priorities in a fast-paced Customer Care Support Center environment.
Participate in training, coaching, quality reviews, and continuous improvement activities.
Identify recurring documentation or customer service issues and communicate them to team leadership when appropriate.
Work collaboratively with Customer Care Support Center team members, government personnel, and other support organizations.
Perform additional duties as assigned by the Team Lead or program leadership.

What You Will Bring

Must be a U.S. Citizen.
Must possess a Secret Security Clearance.
Minimum of two years of experience in customer service, document processing, administrative support, case management, contact center operations, records management, family assistance, or a related field.
Strong document review, data entry, and records-management skills.
Demonstrated ability to process information accurately and pay close attention to detail.
Ability to maintain complete and accurate case documentation.
Excellent verbal and written communication skills.
Strong customer service skills with the ability to communicate professionally with customers from a wide variety of backgrounds.
Ability to interact effectively and compassionately with individuals experiencing grief, stress, frustration, or other emotional circumstances.
Strong organizational and time-management skills.
Ability to manage multiple cases, documents, and customer requests simultaneously.
Ability to follow detailed procedures and consistently apply established processing requirements.
Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and Teams.
Ability to learn and effectively use electronic case management, customer relationship management, and document-processing systems.
Ability to work effectively both independently and as part of a team.
High School Diploma or equivalent required.

How you will wow us:

Previous experience in document processing, case processing, records management, or administrative case review.
Experience working in a customer contact center, call center, customer care center, or public-facing service environment.
Experience using Microsoft Dynamics 365 or another CRM/case management platform.
Previous experience supporting military personnel, veterans, or military families.
Familiarity with Department of Defense or federal government operations.
Experience working with personally identifiable information or other sensitive records.
Experience working in a high-volume environment with established productivity and quality standards.
Associate's or Bachelor's degree.
Bilingual communication skills.

JCS Solutions (JCS) is a premier technology firm providing innovative solutions and high-quality services in defense, national security, and civilian sectors. JCS offers enterprise-wide solutions including cloud computing, software development, cybersecurity, digital modernization, and management consulting for the federal government. At JCS, we elevate our customers’ mission through the application of technology and professional services. Our commitment to investing in our workforce drives innovation and progress for our clients, employees, and communities.

JCS is both a Great Place to Work and a Top Places to Work certified company.

Our employees embody our core values, and we are looking for others who do too!

Customer Experience: Strive for excellence and delight our clients
Innovation: Embrace creative thinking to enable continual growth and powerful solutions
Accountability: Take ownership of and pride in our actions and service delivery
Inspire: Be inspired to be your best self and have fun in the process
Integrity: Do the right thing, the right way, every time!
Stewardship: The careful and responsible management of something entrusted to our care.

At JCS Solutions, compensation is based on a number of factors such as location, qualifications, and applicable contract terms. The general salary range for this position is as follows: $39,000.00 - $50,000.00

Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to any protected status protected by applicable federal, state, or local laws.NOTICE: Please be aware that all JCS Solutions communications related to job interviews and offers from our recruiting team will only come from @JCSSolutions.com. We want to emphasize that we do not conduct any interviews over Discord, Slack, Skype, Zoom, or any chat app.

Apply on jcssolutions.applytojob.com About employer

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Jobs in the United States