Jobs in the United States

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Principal Software Engineer V
Indeed
Albuquerque, NM
As a Principal Software Engineer V at Indeed, you will provide technical leadership on complex, cross-cutting platforms and systems that enable teams across the company to build high-impact…
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Early Career Computer Scientist - Satellite Ground Software Modernization (Java), Onsite
Sandia National Laboratories
Albuquerque, NM
Join our team to modernize mission-critical software for satellite operations. We are seeking an early-career computer scientist who is excited to write highly efficient Java, learn an…
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Medical Director (psychiatrist)
HCSC
Albuquerque, NM
Proficiency in computer skills (including software applications such as Microsoft Office Product) needed for electronic documentation of case reviews
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Epic Application Analyst
Intermountain Health
Santa Fe, NM
The staff Analyst is responsible for providing technical support, configuration, and maintenance for various healthcare applications and their technologies throughout their lifecycle (e.g.,…
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Public Health Data Analyst II
LANTANA CONSULTING GROUP INC
Remote, United States
For this position, the candidate must reside in the United States
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Senior Director Software Engineering
Capital One
Santa Fe, NM
Lead, manage and grow multiple teams of product focused software engineers
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Technical Engineer
Highmark Health
Santa Fe, NM
…technical ecosystem including infrastructure, systems, networks, applications, integrations, etc. They will work closely with other technical professionals, analysts, and engineers to build…
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Product Designer
Meta
Santa Fe, NM
8+ years designing software products with a focus on user experience, interaction, and visual design that meet business objectives
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Vice President of Technical Presales
Siemens
Santa Fe, NM
…operational decision platforms, data and analytics, cloud or developer platforms, or complex enterprise software. Experience in industrial or non-industrial markets, regulated environments,…
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Reverse Engineer - Android
Trellix
Santa Fe, NM
…This role will involve analyzing and deconstructing Android applications and SDKs to identify potential security risks and gain insights into their underlying functionality. About The…
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Hardware Systems Architect, AI Hardware Products
Meta
Santa Fe, NM
Across a portfolio of products, work with other system architects and software engineering teams to understand and document requirements for workloads that need to be supported. Use this to…
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Product Security Engineer - Team Lead
Meta
Santa Fe, NM
…Provide architectural, design, and threat-based guidance to software development teams to improve the security maturity before code is…
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Senior Manager, Software Development
CVS Health
Remote, United States
Lead the MinuteClinic Product Engineering team in building software that helps people access care at CVS MinuteClinic, part of a household name in U.S. healthcare. Your team’s work shapes…
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** Administrator **
BCPSC
Jacksonville, FL
Added 1 min ago
Assistant Registrar, Transfer Credit and Records
Fairfield University
Fairfield, CT
Added 1 min ago
Front Office Manager
Albert
Fredericksburg, TX
You have strong computer skills and the ability to pick up on software programs quickly.
Added 1 min ago
Manager of HR Business Intelligence (Administrator VI)
MassCareers
MA
Familiarity with project management software such as Asana.
Added 1 min ago
Director of Nursing RN
Southern Healthcare Management
Savannah, GA
Must be proficient in the use of a Personal Computer and possess ability to navigate Windows and Microsoft Office programs, Internet-based Applications, and EMR Software.
Added 1 min ago
For Career Opportunities with CMU Medical Education Partners (CMEP), please read the following:
Central Michigan University
Mount Pleasant, MI
Demonstrated competence in using personal computers and computer software applications.
Added 1 min ago
Education Operations Coordinator
Apollo Theater Foundation, Inc.
New York, NY
Software & Platforms Knowledge of and experience using the following software and platforms is necessary:
Added 1 min ago
Assistant/Associate/Full Professor positions, Kelley School of Business (Operations and Decision Technologies, Information Systems)
Indiana University at Bloomington (Faculty)
IN
Candidates at the entry level must have completed all requirements for a Ph.D · Candidates at the advanced assistant, associate or full professor level must have a Ph.D
Added 1 min ago
Business Services Coordinator
Blast Intermediate Unit 17
Williamsport, PA
Assist in budget development, monitoring, and reporting for IU programs and services. Assist in preparing E-Grants applications.
Added 1 min ago
Administrative Assistant I - Special Education
Amherst-Pelham Regional School District
Amherst, MA
Proficiency with computers, electronic records, document management systems, and standard office software.
Added 2 mins ago
C
Senior Embedded Software Engineer
CesiumAstro
Westminster, CO
- $133,000 to $160,000 USD / year
Develop embedded software, firmware, device drivers, middleware, and real-time software applications supporting product development.
Added 2 mins ago
SO
DOC SHAWNEE CC SHIFT SUPERVISOR
State of Illinois
Vienna, IL
- $8,946 to $13,214 USD / month
Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

JCS Solutions LLC

Customer Care Support Center Agent

Fairfax, VA, United States

$39,000 to $50,000 USD / year

Apply on jcssolutions.applytojob.com About employer

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Job details

Pay: $39,000 to $50,000 USD / year
Apply by: Feb 11, 2027
Posting language: English
Posted: Nov 13, 2026

Original job description

Grow, innovate, and generate progress: Harness your expertise to solve challenges and celebrate success!

JCS Solutions LLC is seeking a Customer Care Support Center Agent to support the Arlington National Cemetery Customer Service Center. This position combines document processing, case care, records maintenance, and customer service in support of families, veterans, active-duty service members, funeral homes, government agencies, and members of the public. The Customer Care Support Center Agent is responsible for accurately reviewing, processing, documenting, and maintaining customer requests and supporting documentation while also providing professional assistance through telephone, email, fax, and other communication channels. A significant part of this role involves ensuring that cases and documents are processed completely, accurately, and in a timely manner. Agents must be comfortable working with detailed information, following established procedures, maintaining accurate records, identifying missing or incomplete information, and ensuring cases are properly documented before completion. Because many customers may be experiencing grief, stress, or other sensitive circumstances, this position also requires a high level of empathy, patience, professionalism, and attention to the customer experience.

What’s in it for you:

Join a premier technology firm specializing in innovative solutions.
Be part of a collaborative, inclusive, and innovative work culture.
Enjoy tremendous growth potential in a high-performing team environment.
A robust benefits package:
Health, dental, and vision insurance
Life insurance
Short-and-long term disability
Paid time off (PTO)
401k retirement plan with employer match
Annual Professional Development Reimbursement Program
And more!

What You Will Do Document Processing & Case Management

Review, process, and maintain customer records, case documentation, forms, correspondence, and supporting materials.
Accurately enter and update information within designated case management and customer service systems.
Review documentation for accuracy, completeness, and consistency before processing or advancing a case.
Identify missing, incomplete, or conflicting information and take appropriate action to obtain clarification or additional documentation.
Maintain organized and complete electronic case files in accordance with established procedures.
Document case activity, customer interactions, actions taken, and relevant supporting information.
Process incoming documentation received through email, fax, electronic systems, and other approved channels.
Track assigned cases and documents through completion and ensure required processing steps are completed.
Conduct appropriate follow-up on outstanding information or documentation to help prevent unnecessary delays.
Research case information using approved systems, procedures, and knowledge resources.
Route or escalate cases requiring additional review to the appropriate government official, subject matter expert, or designated team member.
Protect personally identifiable information and other sensitive information in accordance with applicable privacy and security requirements.

Customer Service & Customer Care

Serve as a primary point of contact for family members, veterans, military personnel, funeral homes, government agencies, and members of the public.
Respond to customer inquiries through telephone, email, fax, and other established communication channels.
Provide professional, compassionate, and respectful service during every customer interaction.
Assist customers who may be experiencing grief, stress, frustration, or emotionally sensitive circumstances.
Listen carefully to customer needs, research available information, and provide clear and accurate guidance.
Explain processes, documentation requirements, next steps, and available resources in an easy-to-understand manner.
Provide information regarding Arlington National Cemetery services, procedures, scheduling, eligibility requirements, visitation, and related programs.
Maintain professionalism and composure while managing difficult or sensitive customer interactions.
Take ownership of customer requests by ensuring appropriate documentation, follow-up, and case disposition.
Escalate complex inquiries appropriately while maintaining continuity of service for the customer.

Quality, Productivity & Team Support

Balance document-processing responsibilities with incoming customer service workload.
Meet established expectations for accuracy, case completion, productivity, responsiveness, and customer service quality.
Follow established procedures, work instructions, quality standards, and documentation requirements.
Maintain strong attention to detail while processing a high volume of customer interactions and documentation.
Manage multiple cases and priorities in a fast-paced Customer Care Support Center environment.
Participate in training, coaching, quality reviews, and continuous improvement activities.
Identify recurring documentation or customer service issues and communicate them to team leadership when appropriate.
Work collaboratively with Customer Care Support Center team members, government personnel, and other support organizations.
Perform additional duties as assigned by the Team Lead or program leadership.

What You Will Bring

Must be a U.S. Citizen.
Must possess a Secret Security Clearance.
Minimum of two years of experience in customer service, document processing, administrative support, case management, contact center operations, records management, family assistance, or a related field.
Strong document review, data entry, and records-management skills.
Demonstrated ability to process information accurately and pay close attention to detail.
Ability to maintain complete and accurate case documentation.
Excellent verbal and written communication skills.
Strong customer service skills with the ability to communicate professionally with customers from a wide variety of backgrounds.
Ability to interact effectively and compassionately with individuals experiencing grief, stress, frustration, or other emotional circumstances.
Strong organizational and time-management skills.
Ability to manage multiple cases, documents, and customer requests simultaneously.
Ability to follow detailed procedures and consistently apply established processing requirements.
Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and Teams.
Ability to learn and effectively use electronic case management, customer relationship management, and document-processing systems.
Ability to work effectively both independently and as part of a team.
High School Diploma or equivalent required.

How you will wow us:

Previous experience in document processing, case processing, records management, or administrative case review.
Experience working in a customer contact center, call center, customer care center, or public-facing service environment.
Experience using Microsoft Dynamics 365 or another CRM/case management platform.
Previous experience supporting military personnel, veterans, or military families.
Familiarity with Department of Defense or federal government operations.
Experience working with personally identifiable information or other sensitive records.
Experience working in a high-volume environment with established productivity and quality standards.
Associate's or Bachelor's degree.
Bilingual communication skills.

JCS Solutions (JCS) is a premier technology firm providing innovative solutions and high-quality services in defense, national security, and civilian sectors. JCS offers enterprise-wide solutions including cloud computing, software development, cybersecurity, digital modernization, and management consulting for the federal government. At JCS, we elevate our customers’ mission through the application of technology and professional services. Our commitment to investing in our workforce drives innovation and progress for our clients, employees, and communities.

JCS is both a Great Place to Work and a Top Places to Work certified company.

Our employees embody our core values, and we are looking for others who do too!

Customer Experience: Strive for excellence and delight our clients
Innovation: Embrace creative thinking to enable continual growth and powerful solutions
Accountability: Take ownership of and pride in our actions and service delivery
Inspire: Be inspired to be your best self and have fun in the process
Integrity: Do the right thing, the right way, every time!
Stewardship: The careful and responsible management of something entrusted to our care.

At JCS Solutions, compensation is based on a number of factors such as location, qualifications, and applicable contract terms. The general salary range for this position is as follows: $39,000.00 - $50,000.00

Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to any protected status protected by applicable federal, state, or local laws.NOTICE: Please be aware that all JCS Solutions communications related to job interviews and offers from our recruiting team will only come from @JCSSolutions.com. We want to emphasize that we do not conduct any interviews over Discord, Slack, Skype, Zoom, or any chat app.

Apply on jcssolutions.applytojob.com About employer

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Jobs in the United States