Jobs in the United States

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added just now
Medical Staff Associate - Paramedic/LPN/LVN/RN (Bilingual – English/Spanish)
CSL Plasma
United States
Graduation from a paramedic, nursing, physician assistant, chiropractic, medical school or naturopathic medical training program
Added just now
T
Part Time Warehouse & Delivery Associate -Omaha, NE
TireHub
Omaha, NE
- $20.5 USD / hour
- Part-time
Must have a valid driver’s license · Must have at least 3 years of driving history, with a valid driver’s license (does not include driver’s permit)
Added just now
Specialty Courts Program Coord -Administrative Office of the Courts(AOC)
Kentucky Personnel Cabinet
Shelbyville, KY
Must have and maintain a valid driver’s license
Added just now
Community Development Manager
UVA Health
Wise, VA
With guidance and oversight of the Associate Vice Chancellor for OCED, lead and manage OCED's community development portfolio of programs.
Added just now
Director of Nursing RN
Southern Healthcare Management
Savannah, GA
Associate's degree in nursing (ASN) or above required
Added just now
L
Part Time - Receiver/Stocker - Flexible
Lowes
Grand Junction, CO
- $15.16 to $16.8 USD / hour
- Part-time
…and grow, Lowe’s is ready to support your goals. As a Lowe’s associate, you’ll gain access to many benefits beyond competitive pay and flexible…
Added just now
L
Sales Floor Dept Supervisor - Inside Garden
Lowes
Plattsburgh, NY
- $22.9 to $24.7 USD / hour
…and customers across departments. It is important that this associate communicate upward to keep management informed of concerns, issues, praises, and…
Added just now
L
Full Time - Merchandising Service Associate - Day
Lowes
Southfield, MI
- Full-time
As a Lowe's Merchandising Services Associate, you are a key connection point between Merchandising and Store Operations, allowing us to deliver a great shopping experience in every Lowe's…
Added just now
L
Full Time - Receiver/Stocker - Day
Lowes
Fargo, ND
- Full-time
…and grow, Lowe’s is ready to support your goals. As a Lowe’s associate, you’ll gain access to many benefits beyond competitive pay and flexible…
Added just now
L
Full Time - Merchandising Service Associate - Day
Lowes
Seabrook, NH
- Full-time
As a Lowe's Merchandising Services Associate, you are a key connection point between Merchandising and Store Operations, allowing us to deliver a great shopping experience in every Lowe's…
Added just now
L
Full Time - Loader/Cart Associate - Opening
Lowes
South Charleston, WV
- Full-time
Assists customers with locating, selecting, carrying, and loading merchandise while responding promptly to customers and associate questions
Added just now
L
Full Time - Sales Specialist - Flooring - Day
Lowes
Brockton, MA
- $19.5 to $21.1 USD / hour
- Full-time
…and grow, Lowe's is ready to support your goals. As a Lowe's associate, you'll gain access to a variety of benefits beyond competitive pay and flexible…
Added just now
L
Full Time - Merchandising Service Associate - Day
Lowes
Frederick, MD
- $16 to $16.65 USD / hour
- Full-time
As a Lowe's Merchandising Services Associate, you are a key connection point between Merchandising and Store Operations, allowing us to deliver a great shopping experience in every Lowe's…
Added just now
L
Full Time - Loader/Cart Associate - Opening
Lowes
Lorain, OH
- Full-time
Assists customers with locating, selecting, carrying, and loading merchandise while responding promptly to customers and associate questions
Added just now
L
Full Time - Sales Associate - Flooring - Closing
Lowes
Elizabethton, TN
- Full-time
As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's. This is an excellent…
Added just now
L
Full Time - Sales Associate - Plumbing - Day
Lowes
Bristol, VA
- Full-time
As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's. This is an excellent…
Added just now
L
Full Time - Sales Associate - Building Materials - Opening
Lowes
Evansville, IN
- Full-time
As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's. This is an excellent…
Added just now
L
Full Time - Sales Specialist - Millwork - Day
Lowes
Brockton, MA
- $19.5 to $21.1 USD / hour
- Full-time
…and grow, Lowe's is ready to support your goals. As a Lowe's associate, you'll gain access to a variety of benefits beyond competitive pay and flexible…
Added 1 min ago
Kindergarten Instructional Assistant (SY 26-27)
Watertown Public Schools
Watertown, MA
Current authorization to work in the United States - Candidates must have such authorization by their first day of employment · Must have experience with or ability to learn ABA methodology and techniques
Added 1 min ago
BW
Substitute Teachers - $125.00 - $140.00 Daily Rate
Bristol Warren Regional School District
Bristol, RI
- $125 to $140 USD / day
--Review and implement daily lesson plans for assigned students. Follow classroom and program schedules during the school day.
Added 1 min ago
Immediate: Paraeducator Level II, Special Education Itinerant, 5hrs/10mos, JoAnn Leleck ES, Ad Closes 11/24/26
Montgomery County Public Schools
MD
These requirements are in order of preference.1. Associate?s degree, required. Bachelor?s degree preferred. College course work should include a minimum of nine credit-hours related to…
Added 1 min ago
Packing Associate - 3rd Shift
Bonnell
Niles, MI
401(k) program to help you invest in your future.
Added 1 min ago
L
Full Time - Merchandising Service Associate - Day
Lowes
Montgomery, AL
- Full-time
As a Lowe's Merchandising Services Associate, you are a key connection point between Merchandising and Store Operations, allowing us to deliver a great shopping experience in every Lowe's…
Added 1 min ago
Front End Department Supervisor
Lowes
Alexandria, VA
Fosters an environment of associate growth and development, ensuring associates are confident and competent to perform their job through coaching and regular performance feedback
Added 1 min ago
L
Full Time - Merchandising Service Associate - Day
Lowes
Springfield, TN
- Full-time
As a Lowe's Merchandising Services Associate, you are a key connection point between Merchandising and Store Operations, allowing us to deliver a great shopping experience in every Lowe's…

JCS Solutions LLC

Customer Care Support Center Agent

Fairfax, VA, United States

$39,000 to $50,000 USD / year

Apply on jcssolutions.applytojob.com About employer

Applications open in a new tab.

Job details

Pay: $39,000 to $50,000 USD / year
Apply by: Feb 11, 2027
Posting language: English
Posted: Nov 13, 2026

Original job description

Grow, innovate, and generate progress: Harness your expertise to solve challenges and celebrate success!

JCS Solutions LLC is seeking a Customer Care Support Center Agent to support the Arlington National Cemetery Customer Service Center. This position combines document processing, case care, records maintenance, and customer service in support of families, veterans, active-duty service members, funeral homes, government agencies, and members of the public. The Customer Care Support Center Agent is responsible for accurately reviewing, processing, documenting, and maintaining customer requests and supporting documentation while also providing professional assistance through telephone, email, fax, and other communication channels. A significant part of this role involves ensuring that cases and documents are processed completely, accurately, and in a timely manner. Agents must be comfortable working with detailed information, following established procedures, maintaining accurate records, identifying missing or incomplete information, and ensuring cases are properly documented before completion. Because many customers may be experiencing grief, stress, or other sensitive circumstances, this position also requires a high level of empathy, patience, professionalism, and attention to the customer experience.

What’s in it for you:

Join a premier technology firm specializing in innovative solutions.
Be part of a collaborative, inclusive, and innovative work culture.
Enjoy tremendous growth potential in a high-performing team environment.
A robust benefits package:
Health, dental, and vision insurance
Life insurance
Short-and-long term disability
Paid time off (PTO)
401k retirement plan with employer match
Annual Professional Development Reimbursement Program
And more!

What You Will Do Document Processing & Case Management

Review, process, and maintain customer records, case documentation, forms, correspondence, and supporting materials.
Accurately enter and update information within designated case management and customer service systems.
Review documentation for accuracy, completeness, and consistency before processing or advancing a case.
Identify missing, incomplete, or conflicting information and take appropriate action to obtain clarification or additional documentation.
Maintain organized and complete electronic case files in accordance with established procedures.
Document case activity, customer interactions, actions taken, and relevant supporting information.
Process incoming documentation received through email, fax, electronic systems, and other approved channels.
Track assigned cases and documents through completion and ensure required processing steps are completed.
Conduct appropriate follow-up on outstanding information or documentation to help prevent unnecessary delays.
Research case information using approved systems, procedures, and knowledge resources.
Route or escalate cases requiring additional review to the appropriate government official, subject matter expert, or designated team member.
Protect personally identifiable information and other sensitive information in accordance with applicable privacy and security requirements.

Customer Service & Customer Care

Serve as a primary point of contact for family members, veterans, military personnel, funeral homes, government agencies, and members of the public.
Respond to customer inquiries through telephone, email, fax, and other established communication channels.
Provide professional, compassionate, and respectful service during every customer interaction.
Assist customers who may be experiencing grief, stress, frustration, or emotionally sensitive circumstances.
Listen carefully to customer needs, research available information, and provide clear and accurate guidance.
Explain processes, documentation requirements, next steps, and available resources in an easy-to-understand manner.
Provide information regarding Arlington National Cemetery services, procedures, scheduling, eligibility requirements, visitation, and related programs.
Maintain professionalism and composure while managing difficult or sensitive customer interactions.
Take ownership of customer requests by ensuring appropriate documentation, follow-up, and case disposition.
Escalate complex inquiries appropriately while maintaining continuity of service for the customer.

Quality, Productivity & Team Support

Balance document-processing responsibilities with incoming customer service workload.
Meet established expectations for accuracy, case completion, productivity, responsiveness, and customer service quality.
Follow established procedures, work instructions, quality standards, and documentation requirements.
Maintain strong attention to detail while processing a high volume of customer interactions and documentation.
Manage multiple cases and priorities in a fast-paced Customer Care Support Center environment.
Participate in training, coaching, quality reviews, and continuous improvement activities.
Identify recurring documentation or customer service issues and communicate them to team leadership when appropriate.
Work collaboratively with Customer Care Support Center team members, government personnel, and other support organizations.
Perform additional duties as assigned by the Team Lead or program leadership.

What You Will Bring

Must be a U.S. Citizen.
Must possess a Secret Security Clearance.
Minimum of two years of experience in customer service, document processing, administrative support, case management, contact center operations, records management, family assistance, or a related field.
Strong document review, data entry, and records-management skills.
Demonstrated ability to process information accurately and pay close attention to detail.
Ability to maintain complete and accurate case documentation.
Excellent verbal and written communication skills.
Strong customer service skills with the ability to communicate professionally with customers from a wide variety of backgrounds.
Ability to interact effectively and compassionately with individuals experiencing grief, stress, frustration, or other emotional circumstances.
Strong organizational and time-management skills.
Ability to manage multiple cases, documents, and customer requests simultaneously.
Ability to follow detailed procedures and consistently apply established processing requirements.
Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and Teams.
Ability to learn and effectively use electronic case management, customer relationship management, and document-processing systems.
Ability to work effectively both independently and as part of a team.
High School Diploma or equivalent required.

How you will wow us:

Previous experience in document processing, case processing, records management, or administrative case review.
Experience working in a customer contact center, call center, customer care center, or public-facing service environment.
Experience using Microsoft Dynamics 365 or another CRM/case management platform.
Previous experience supporting military personnel, veterans, or military families.
Familiarity with Department of Defense or federal government operations.
Experience working with personally identifiable information or other sensitive records.
Experience working in a high-volume environment with established productivity and quality standards.
Associate's or Bachelor's degree.
Bilingual communication skills.

JCS Solutions (JCS) is a premier technology firm providing innovative solutions and high-quality services in defense, national security, and civilian sectors. JCS offers enterprise-wide solutions including cloud computing, software development, cybersecurity, digital modernization, and management consulting for the federal government. At JCS, we elevate our customers’ mission through the application of technology and professional services. Our commitment to investing in our workforce drives innovation and progress for our clients, employees, and communities.

JCS is both a Great Place to Work and a Top Places to Work certified company.

Our employees embody our core values, and we are looking for others who do too!

Customer Experience: Strive for excellence and delight our clients
Innovation: Embrace creative thinking to enable continual growth and powerful solutions
Accountability: Take ownership of and pride in our actions and service delivery
Inspire: Be inspired to be your best self and have fun in the process
Integrity: Do the right thing, the right way, every time!
Stewardship: The careful and responsible management of something entrusted to our care.

At JCS Solutions, compensation is based on a number of factors such as location, qualifications, and applicable contract terms. The general salary range for this position is as follows: $39,000.00 - $50,000.00

Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to any protected status protected by applicable federal, state, or local laws.NOTICE: Please be aware that all JCS Solutions communications related to job interviews and offers from our recruiting team will only come from @JCSSolutions.com. We want to emphasize that we do not conduct any interviews over Discord, Slack, Skype, Zoom, or any chat app.

Apply on jcssolutions.applytojob.com About employer

Report this job

Work requirements

Jobs in the United States