Jobs in the United States

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Associate AI/ML Engineer
UnitedHealth Group
Eden Prairie, MN
- $77,000 to $137,600 USD / year
As an Associate AI/ML Engineer, you will join an innovative engineering team dedicated to building the next generation of conversational AI, generative AI, and machine learning products and…
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Associate Application Engineer
PaceMate™
Remote, United States
- $135,000 to $155,000 USD / year
Location: Remote (Must reside within the contiguous United States)
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Front Office Agent
Hyatt
Santa Clara, CA
- $28 USD / hour
…on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You'll be the face of Hyatt as a Front Office Associate. If you have…
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Occupational Therapist School Setting in Woodland, WA
Sunbelt Staffing
Woodland, WA
Valid WA ESA (Educational Staff Associate) certification or eligibility.
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Manager, Food and Beverage- Blue Rock
Sanford Frontiers
Sioux Falls, SD
Responsible for interviewing, scheduling associates, processing payroll, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining…
Added 1 min ago
Deli Clerk
Albertsons Companies
ALBUQUERQUE, NM · Albuquerque, NM
Cash Handling: Processing transactions and making accurate change using register systems (varies by location)
Added 1 min ago
Front End Entry Level
Albertsons Companies
LA VERNE, CA · La Verne, CA
Transaction Handling: Processing purchases accurately, including cash, card, and digital payments
Added 1 min ago
Front End Entry Level
Albertsons Companies
IRVING, TX · Irving, TX
Transaction Handling: Processing purchases accurately, including cash, card, and digital payments
Added 1 min ago
Front End Entry Level
Albertsons Companies
FORT WORTH, TX · Fort Worth, TX
Transaction Handling: Processing purchases accurately, including cash, card, and digital payments
Added 1 min ago
Deli Clerk
Albertsons Companies
COLORADO SPRINGS, CO · Colorado Springs, CO
Cash Handling: Processing transactions and making accurate change using register systems (varies by location)
Added 1 min ago
Deli Clerk
Albertsons Companies
FRISCO, TX · Frisco, TX
Cash Handling: Processing transactions and making accurate change using register systems (varies by location)
Added 1 min ago
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Store Administrator
Albertsons Companies
OGALLALA, NE · Ogallala, NE
- $20.4 USD / hour
…detailed records of store funds. Your responsibilities include processing deposits, balancing registers, and supporting payroll and personnel documentation. You work closely with store…
Added 2 mins ago
Reconciliations & Monitoring Associate
EverBank N.A.
Jacksonville, FL · Islandia, NY
The Reconciliations and Monitoring Associate is responsible for daily reconciliation of general ledger and internal DDA accounts, research and clearing outstanding items through journal…
Added 2 mins ago
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Retail Generalist Associate - Broadway Store
Goodwill of Colorado
Englewood, CO
- $18.01 USD / hour
The Associate II, Retail Generalist, will have existing knowledge in retail products, merchandising, pricing, and quality inspection. Acting as a back-up for all areas within the retail…
Added 2 mins ago
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Production Associate - Broadway Store
Goodwill of Colorado
Englewood, CO
- $16.51 USD / hour
Must have attention to detail and ability to make decisions · Must have the ability to use a dolly and pallet jack as required
Added 3 mins ago
HR Assistant
Stefanini Group
Batesville, IN
May be responsible for computing and processing company expenses and reimbursements and/or payroll calculations.
Added 3 mins ago
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Fulfillment Associate
Actalent
Phoenix, AZ
- $16 to $20 USD / hour
Job Title: Fulfillment AssociateJob DescriptionThe Fulfillment Associate provides professional, friendly, and high-quality customer service while ensuring accurate and timely processing of…
Added 3 mins ago
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Teller (Part Time) - Camp Wisdom
PROSPERITY BANK
Dallas, TX
- Part-time
Perform numerous functions including processing deposits, withdrawals, posting to general ledger accounts, cashing negotiable items, processing loan payments, savings bonds, and cashier’s…
Added 4 mins ago
Senior Research Technologist NE - Azari Lab
Cleveland Clinic
United States
…anticoagulation decisions. Through accurate and timely sample processing, you will support research with direct clinical applications. This position also offers valuable experience working…
Added 6 mins ago
Personal Banker Associate I
Fifth Third Bank, National Association
Pembroke Pines, FL
The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position
Added 6 mins ago
Personal Banker Associate 1
Fifth Third Bank, National Association
MI
The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position
Added 6 mins ago
Retail Personal Banker Associate I
Fifth Third Bank, National Association
Cary, NC · Apex, NC
The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position
Added 6 mins ago
Personal Banker Associate I - Northwest Indiana (Merrillville South Area)
Fifth Third Bank, National Association
Merrillville, IN
The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position
Added 6 mins ago
Personal Banker Associate I - Chesterton, IN
Fifth Third Bank, National Association
Chesterton, IN
The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position
Added 6 mins ago
MS
English as a Second Language Instructional Support Assistant (part-time) (Restricted Funds)
Mt. San Antonio Community College District
CA
- Part-time

JCS Solutions LLC

Customer Care Support Center Agent

Fairfax, VA, United States

$39,000 to $50,000 USD / year

Apply on jcssolutions.applytojob.com About employer

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Job details

Pay: $39,000 to $50,000 USD / year
Apply by: Feb 11, 2027
Posting language: English
Posted: Nov 13, 2026

Original job description

Grow, innovate, and generate progress: Harness your expertise to solve challenges and celebrate success!

JCS Solutions LLC is seeking a Customer Care Support Center Agent to support the Arlington National Cemetery Customer Service Center. This position combines document processing, case care, records maintenance, and customer service in support of families, veterans, active-duty service members, funeral homes, government agencies, and members of the public. The Customer Care Support Center Agent is responsible for accurately reviewing, processing, documenting, and maintaining customer requests and supporting documentation while also providing professional assistance through telephone, email, fax, and other communication channels. A significant part of this role involves ensuring that cases and documents are processed completely, accurately, and in a timely manner. Agents must be comfortable working with detailed information, following established procedures, maintaining accurate records, identifying missing or incomplete information, and ensuring cases are properly documented before completion. Because many customers may be experiencing grief, stress, or other sensitive circumstances, this position also requires a high level of empathy, patience, professionalism, and attention to the customer experience.

What’s in it for you:

Join a premier technology firm specializing in innovative solutions.
Be part of a collaborative, inclusive, and innovative work culture.
Enjoy tremendous growth potential in a high-performing team environment.
A robust benefits package:
Health, dental, and vision insurance
Life insurance
Short-and-long term disability
Paid time off (PTO)
401k retirement plan with employer match
Annual Professional Development Reimbursement Program
And more!

What You Will Do Document Processing & Case Management

Review, process, and maintain customer records, case documentation, forms, correspondence, and supporting materials.
Accurately enter and update information within designated case management and customer service systems.
Review documentation for accuracy, completeness, and consistency before processing or advancing a case.
Identify missing, incomplete, or conflicting information and take appropriate action to obtain clarification or additional documentation.
Maintain organized and complete electronic case files in accordance with established procedures.
Document case activity, customer interactions, actions taken, and relevant supporting information.
Process incoming documentation received through email, fax, electronic systems, and other approved channels.
Track assigned cases and documents through completion and ensure required processing steps are completed.
Conduct appropriate follow-up on outstanding information or documentation to help prevent unnecessary delays.
Research case information using approved systems, procedures, and knowledge resources.
Route or escalate cases requiring additional review to the appropriate government official, subject matter expert, or designated team member.
Protect personally identifiable information and other sensitive information in accordance with applicable privacy and security requirements.

Customer Service & Customer Care

Serve as a primary point of contact for family members, veterans, military personnel, funeral homes, government agencies, and members of the public.
Respond to customer inquiries through telephone, email, fax, and other established communication channels.
Provide professional, compassionate, and respectful service during every customer interaction.
Assist customers who may be experiencing grief, stress, frustration, or emotionally sensitive circumstances.
Listen carefully to customer needs, research available information, and provide clear and accurate guidance.
Explain processes, documentation requirements, next steps, and available resources in an easy-to-understand manner.
Provide information regarding Arlington National Cemetery services, procedures, scheduling, eligibility requirements, visitation, and related programs.
Maintain professionalism and composure while managing difficult or sensitive customer interactions.
Take ownership of customer requests by ensuring appropriate documentation, follow-up, and case disposition.
Escalate complex inquiries appropriately while maintaining continuity of service for the customer.

Quality, Productivity & Team Support

Balance document-processing responsibilities with incoming customer service workload.
Meet established expectations for accuracy, case completion, productivity, responsiveness, and customer service quality.
Follow established procedures, work instructions, quality standards, and documentation requirements.
Maintain strong attention to detail while processing a high volume of customer interactions and documentation.
Manage multiple cases and priorities in a fast-paced Customer Care Support Center environment.
Participate in training, coaching, quality reviews, and continuous improvement activities.
Identify recurring documentation or customer service issues and communicate them to team leadership when appropriate.
Work collaboratively with Customer Care Support Center team members, government personnel, and other support organizations.
Perform additional duties as assigned by the Team Lead or program leadership.

What You Will Bring

Must be a U.S. Citizen.
Must possess a Secret Security Clearance.
Minimum of two years of experience in customer service, document processing, administrative support, case management, contact center operations, records management, family assistance, or a related field.
Strong document review, data entry, and records-management skills.
Demonstrated ability to process information accurately and pay close attention to detail.
Ability to maintain complete and accurate case documentation.
Excellent verbal and written communication skills.
Strong customer service skills with the ability to communicate professionally with customers from a wide variety of backgrounds.
Ability to interact effectively and compassionately with individuals experiencing grief, stress, frustration, or other emotional circumstances.
Strong organizational and time-management skills.
Ability to manage multiple cases, documents, and customer requests simultaneously.
Ability to follow detailed procedures and consistently apply established processing requirements.
Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and Teams.
Ability to learn and effectively use electronic case management, customer relationship management, and document-processing systems.
Ability to work effectively both independently and as part of a team.
High School Diploma or equivalent required.

How you will wow us:

Previous experience in document processing, case processing, records management, or administrative case review.
Experience working in a customer contact center, call center, customer care center, or public-facing service environment.
Experience using Microsoft Dynamics 365 or another CRM/case management platform.
Previous experience supporting military personnel, veterans, or military families.
Familiarity with Department of Defense or federal government operations.
Experience working with personally identifiable information or other sensitive records.
Experience working in a high-volume environment with established productivity and quality standards.
Associate's or Bachelor's degree.
Bilingual communication skills.

JCS Solutions (JCS) is a premier technology firm providing innovative solutions and high-quality services in defense, national security, and civilian sectors. JCS offers enterprise-wide solutions including cloud computing, software development, cybersecurity, digital modernization, and management consulting for the federal government. At JCS, we elevate our customers’ mission through the application of technology and professional services. Our commitment to investing in our workforce drives innovation and progress for our clients, employees, and communities.

JCS is both a Great Place to Work and a Top Places to Work certified company.

Our employees embody our core values, and we are looking for others who do too!

Customer Experience: Strive for excellence and delight our clients
Innovation: Embrace creative thinking to enable continual growth and powerful solutions
Accountability: Take ownership of and pride in our actions and service delivery
Inspire: Be inspired to be your best self and have fun in the process
Integrity: Do the right thing, the right way, every time!
Stewardship: The careful and responsible management of something entrusted to our care.

At JCS Solutions, compensation is based on a number of factors such as location, qualifications, and applicable contract terms. The general salary range for this position is as follows: $39,000.00 - $50,000.00

Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to any protected status protected by applicable federal, state, or local laws.NOTICE: Please be aware that all JCS Solutions communications related to job interviews and offers from our recruiting team will only come from @JCSSolutions.com. We want to emphasize that we do not conduct any interviews over Discord, Slack, Skype, Zoom, or any chat app.

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Jobs in the United States