Services Manager

Description Want to be a part of the most AUDACIOUS and radically EXCELLENT Hardware, Paint & Decorating Retailer in the Country? Join our amazing team where you are not only a part of growing company but also a family! The JC Licht family where everyone is equally important.

JC Licht Ace Hardware is currently recruiting for a Services Manager, responsible for leading, developing, and executing all in-store service operations across assigned Ace Hardware locations. This role ensures high-quality delivery of services including screen and frame repair, window and glazing services, glass and acrylic cutting, sharpening, and other fee-based customer solutions. The Services Manager drives revenue growth through services, ensures operational excellence, maintains safety and quality standards, and builds a skilled team capable of delivering complete customer solutions. This role plays a critical part in differentiating the business through service offerings that build long-term customer relationships and repeat business.

Key Responsibilities

1. Service Execution (Primary Responsibility)

• Perform all service work, including:
• Screen repair and custom screen builds
• Window repair and glazing
• Glass and acrylic cutting
• Blade sharpening (mower blades, knives, tools) and
• Stihl power equipment repair and assembly services.
• Diagnose customer issues and determine appropriate repair solutions.
• Ensure all work is completed to a high standard with strong attention to detail.
• Manage complex or custom jobs independently.
• Maintain consistent service standards for all projects
• Ensure all services are performed accurately, safely, and efficiently.

2. Process, Workflow & Ticket Management

• Implement a structured intake, tracking, and completion system for all service orders.
• Ensure all service jobs are properly:
• Quoted and approved
• Logged (POS or ticket system)
• Completed within expected timelines and
• Properly entered in software system.
• Monitor open orders and ensure no backlog or missed deadlines.
• Improve workflow efficiency and turnaround times.

3. Vendor & Material Management

• Manage ordering and inventory of service-related materials:
• Screen mesh, frames, splines
• Glass sheets, glazing materials and
• Replacement parts and hardware.
• Work with vendors for specialty materials and repair support.
• Ensure cost control and margin optimization on service jobs.

4. Equipment & Safety Management

• Ensure all service equipment is properly maintained, including:
• Glass cutters, saws, and workstations
• Screen rolling tools and frames and
• Sharpening equipment.
• Enforce strict safety standards and protocols.
• Train team on safe tool operation and handling of materials like glass and sharp equipment.

5. Other Responsibilities

• Performing duties of sales associate on Ace Hardware store floors when needed or when service work is minimal.
• Other reasonable duties as requested.

JC Licht is proud to be an equal opportunity employer and a Substance-Free Workplace

• Hourly Wage: $25-26/hr
• Averaging approximately 40-45 hours per week
• Main schedule will be Monday-Friday. Occasional weekends may be necessary. Weekends can be utilized for catch up if needed and approved.

Requirements

Preferred Experience

• 2–5+ years of retail, hardware, or service-based operations experience
• Previous experience in:
• Screen repair, glass, window, or light construction trades (preferred)
• Equipment repair or technical services (strong plus)
• Prior leadership or supervisory experience a plus

Skills & Competencies

• Strong mechanical aptitude and hands-on problem-solving ability
• Ability to diagnose and execute repairs across multiple service types
• Excellent organizational and workflow management skills
• Customer-focused with strong communication abilities
• Ability to train and develop technical skillsets in others
• Strong attention to detail and quality control
• Ability to work efficiently and independently with strong time management skills
• Appropriate judgment on when to ask for support and when to make decisions independently
• Strong communication and follow up skills, displaying a sense of ownership

Physical Requirements

• Ability to frequently lift and carry up to 50 lbs and occasionally up to 75 pounds
• Comfortable working with tools, machinery, and glass materials
• Standing for extended periods and performing hands-on physical work
• Ability and comfort in driving utility van throughout city, as needed